--- title: Candybox CRM Solutions Reviews meta\_title: 'Candybox CRM Solutions Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 49 reviews by the users' company size, role or industry to find out how Candybox CRM Solutions works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 49 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Ecosystem Service Providers url: https://www.g2.com/categories/ecosystem-service-providers --- ### Candybox CRM Solutions Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **expertise** of Candybox CRM Solutions, highlighting their insightful guidance and deep knowledge of Salesforce. [(7 mentions)](https://www.g2.com/products/candybox-crm-solutions/reviews?filters%5Bsentiment_snippet%5D=1524845&qs=pros-and-cons#reviews) Users appreciate the **strong partnership and collaboration** from Candybox CRM Solutions, enhancing their tech stack management effectively. [(6 mentions)](https://www.g2.com/products/candybox-crm-solutions/reviews?filters%5Bsentiment_snippet%5D=1525027&qs=pros-and-cons#reviews) Users value the **timely problem-solving solutions** of Candybox CRM Solutions, enhancing collaboration and efficiency in their workflows. [(6 mentions)](https://www.g2.com/products/candybox-crm-solutions/reviews?filters%5Bsentiment_snippet%5D=1525038&qs=pros-and-cons#reviews) Users praise Candybox CRM Solutions for their **effective problem solving** , offering tailored solutions that enhance business processes. [(5 mentions)](https://www.g2.com/products/candybox-crm-solutions/reviews?filters%5Bsentiment_snippet%5D=1524860&qs=pros-and-cons#reviews) Users value the **responsive support and genuine investment** of Candybox CRM Solutions in their client success and growth. [(4 mentions)](https://www.g2.com/products/candybox-crm-solutions/reviews?filters%5Bsentiment_snippet%5D=1525104&qs=pros-and-cons#reviews) Users find the **premium pricing** of Candybox CRM Solutions to be quite high, complicating budget approvals. [(1 mentions)](https://www.g2.com/products/candybox-crm-solutions/reviews?filters%5Bsentiment_snippet%5D=2385400&qs=pros-and-cons#reviews) Users find the **premium pricing tier quite high** , necessitating extensive budget negotiations for approval. [(1 mentions)](https://www.g2.com/products/candybox-crm-solutions/reviews?filters%5Bsentiment_snippet%5D=2385399&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Candybox CRM Solutions ##### 1. Expertise Users commend the **expertise** of Candybox CRM Solutions, highlighting their insightful guidance and deep knowledge of Salesforce. [ See 7 mentions ](https://www.g2.com/products/candybox-crm-solutions/reviews?filters%5Bsentiment_snippet%5D=1524845&qs=pros-and-cons#reviews) See Related User Reviews ![Angie I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie I.") AI Angie I. 4.5/5 "Responsive and Adaptable Salesforce Partner" What do you like about Candybox CRM Solutions? We use Candybox CRM Solutions as a Salesforce and RevOps consulting partner. They always make thoughtful updates, provide recommendations about our cu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") O Verified User Mid-Market (51-1000 emp.) 4.0/5 "A responsive, knowledgeable Salesforce partner you can actually rely on" What do you like about Candybox CRM Solutions? They feel like an extension of your internal team. Mark and the crew were super easy to work with — friendly, flexible, and very responsive (usually w ##### 2. Partnership Users appreciate the **strong partnership and collaboration** from Candybox CRM Solutions, enhancing their tech stack management effectively. [ See 6 mentions ](https://www.g2.com/products/candybox-crm-solutions/reviews?filters%5Bsentiment_snippet%5D=1525027&qs=pros-and-cons#reviews) See Related User Reviews ![Angie I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie I.") AI Angie I. 4.5/5 "Responsive and Adaptable Salesforce Partner" What do you like about Candybox CRM Solutions? We use Candybox CRM Solutions as a Salesforce and RevOps consulting partner. They always make thoughtful updates, provide recommendations about our cu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") O Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great expertise and partnership" What do you like about Candybox CRM Solutions? The Candybox team is deeply invested in the success of their clients. They’ve been true partners to us -professional, kind, and collaborative througho ##### 3. Problem-Solving Users value the **timely problem-solving solutions** of Candybox CRM Solutions, enhancing collaboration and efficiency in their workflows. [ See 6 mentions ](https://www.g2.com/products/candybox-crm-solutions/reviews?filters%5Bsentiment_snippet%5D=1525038&qs=pros-and-cons#reviews) See Related User Reviews ![Angie I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie I.") AI Angie I. 4.5/5 "Responsive and Adaptable Salesforce Partner" What do you like about Candybox CRM Solutions? We use Candybox CRM Solutions as a Salesforce and RevOps consulting partner. They always make thoughtful updates, provide recommendations about our cu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") O Verified User Mid-Market (51-1000 emp.) 5.0/5 "Candybox - Order Operations / Deal Desk" What do you like about Candybox CRM Solutions? The seamless integration into our day to day workflows. ex. Slack, email, meetings, etc. As well as their expertise and timely problem solving solutio ##### 4. Problem Solving Users praise Candybox CRM Solutions for their **effective problem solving** , offering tailored solutions that enhance business processes. [ See 5 mentions ](https://www.g2.com/products/candybox-crm-solutions/reviews?filters%5Bsentiment_snippet%5D=1524860&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") O Verified User Mid-Market (51-1000 emp.) 5.0/5 "Candybox - Order Operations / Deal Desk" What do you like about Candybox CRM Solutions? The seamless integration into our day to day workflows. ex. Slack, email, meetings, etc. As well as their expertise and timely problem solving solutio ![Jack Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jack Z.") JZ Jack Z. Mid-Market (51-1000 emp.) 5.0/5 "An Excellent Partner" What do you like about Candybox CRM Solutions? Their ability to listen, offer multiple solutions, deliver quality solutions, and partner with. ##### 5. Experience Users value the **responsive support and genuine investment** of Candybox CRM Solutions in their client success and growth. [ See 4 mentions ](https://www.g2.com/products/candybox-crm-solutions/reviews?filters%5Bsentiment_snippet%5D=1525104&qs=pros-and-cons#reviews) See Related User Reviews ![Angie I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angie I.") AI Angie I. 4.5/5 "Responsive and Adaptable Salesforce Partner" What do you like about Candybox CRM Solutions? We use Candybox CRM Solutions as a Salesforce and RevOps consulting partner. They always make thoughtful updates, provide recommendations about our cu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") O Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great expertise and partnership" What do you like about Candybox CRM Solutions? The Candybox team is deeply invested in the success of their clients. They’ve been true partners to us -professional, kind, and collaborative througho ### Top Cons or Disadvantages of Candybox CRM Solutions ##### 1. Expensive Users find the **premium pricing** of Candybox CRM Solutions to be quite high, complicating budget approvals. [ See 1 mentions ](https://www.g2.com/products/candybox-crm-solutions/reviews?filters%5Bsentiment_snippet%5D=2385400&qs=pros-and-cons#reviews) See Related User Reviews ##### 2. Expensive Pricing Users find the **premium pricing tier quite high** , necessitating extensive budget negotiations for approval. [ See 1 mentions ](https://www.g2.com/products/candybox-crm-solutions/reviews?filters%5Bsentiment_snippet%5D=2385399&qs=pros-and-cons#reviews) See Related User Reviews ![Danielle S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle S.") DS Danielle S. Mid-Market (51-1000 emp.) 10/21/2024 "Thorough and detailed. Candybox is great!" 5/5 What do you like best about Candybox CRM Solutions? I have primarily worked with Brent and he is awesome. Not only has he solved every issue that I have brought to him, he explains everything in detail so that I can edit the flows on my own. Review collected by and hosted on G2.com. What do you dislike about Candybox CRM Solutions? Candybox has been great. I have no complaints. Review collected by and hosted on G2.com. What problems is Candybox CRM Solutions solving and how is that benefiting you? Candybox has helped us create multiple workflows thus creating efficiencies for our team. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") GI Verified User in Information Technology and Services 10/17/2024 "Brilliant!" 5/5 What do you like best about Candybox CRM Solutions? Brent and the Candybox team are flow masters and do a fantastic job of listening and troubleshooting as well as taking into consideration longer term strategic considerations. Review collected by and hosted on G2.com. What do you dislike about Candybox CRM Solutions? Nothing comes to mind. The experience has been positive. Review collected by and hosted on G2.com. What problems is Candybox CRM Solutions solving and how is that benefiting you? Brent and the Candybox team are flow masters and do a fantastic job of listening and troubleshooting as well as taking into consideration longer term strategic considerations. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Diane J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diane J.") DJ Diane J. 2/1/2024 "Best partnership, knowledge, and implementation for a growing startup" 5/5 What do you like best about Candybox CRM Solutions? Partnership, implementation, and proactiveness have been unrivaled. Review collected by and hosted on G2.com. What do you dislike about Candybox CRM Solutions? N/A - only been a great experience so far Review collected by and hosted on G2.com. What problems is Candybox CRM Solutions solving and how is that benefiting you? We've worked with Candybox CRM since our seed stage, and have continued working with them to today (Series B). Throughout the way, Candybox has been unrivaled in their partnership and adaptability, as well as scrappiness. We started with very basic CRM needs, and were able to gradually build it towards an increasingly complex system. Candybox is amazing across the different tools we use - Salesforce is our primary CRM, but we also use Hubspot, and a ton of related integrations. We've included Candybox in their implementations, partnered with them as thought partners, and leaned on them for implementation help. Mark and Tony, in particular, have been super responsive, prompt, and thoughtful. They monitor our CRM proactively, and are able to stay on top of any issue that occurs. Would strongly recommend them for any company. Review collected by and hosted on G2.com. Show More Response from Mark Spellman of Candybox CRM Solutions [Editedit](https://www.g2.com/survey_responses/candybox-crm-solutions-review-9182859/official_response/edit) Thank you so much for the shoutout Diane! We aspire to be so much more than just Salesforce consultants- partners that truly understand your business challenges so that we can provide thoughtful and intelligent solutions. Validated ReviewerSource: Organic ![Natalie K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Natalie K.") NK Natalie K. Mid-Market (51-1000 emp.) 5/1/2024 "Efficient, thorough partners in building scalable systems" 5/5 What do you like best about Candybox CRM Solutions? Clear, concise communication, quick to iterate, and thoroughness in the delivery. Review collected by and hosted on G2.com. What do you dislike about Candybox CRM Solutions? More proactive updates on how we're progressing through the project from an hours (cost) perspective. We're not sure how we're tracking against the original plan. Otherwise, all is great. Review collected by and hosted on G2.com. What problems is Candybox CRM Solutions solving and how is that benefiting you? Our implementation of Salesforce quotes & products has been going smoothly. We received a clear scoping plan, continual updates, and training resources to ensure the team was onboarded without any issues. Candybox are great partners in building our Salesforce instance as a fractional Revops team member! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jeff B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff B.") JB Jeff B. Chief Development Officer, Partner Mid-Market (51-1000 emp.) 12/6/2023 "The Best Salesforce Implementation Partners I've Worked With" 5/5 What do you like best about Candybox CRM Solutions? The are incredibly practical and not only understand Salesforce capabilities but know why and when certain capabilities or processes should be implemented for a specific use case. Starting from scratch with 3 unique companies and processes meant there were often a multitude of different ways we could solve each individual problem, but they were very helpful in helping us hone in on the right approach for each individual problem while keeping the bigger picture in mind. When it came time to build, solutions were implemented quickly and thoroughly and we performed many rapid iterations. Review collected by and hosted on G2.com. What do you dislike about Candybox CRM Solutions? Only downside of working with them is they don't work for us. I'd hire all of them if I could. They're great. Review collected by and hosted on G2.com. Recommendations to others considering Candybox CRM Solutions: Highly recommend using them. Review collected by and hosted on G2.com. What problems is Candybox CRM Solutions solving and how is that benefiting you? We implemented a brand new Salesforce instance from scratch to serve as the primary CRM and system of record across 3 acquired companies. Each company had previously used disparate and sub-optimized CRMs in the past. We also needed our system to interact with other core systems including Hubspot (Marketing), Sage Intacct (Finance), Chargebee (billing), and our product. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Joseph H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph H.") JH Joseph H. 5/29/2024 "Professional Salesforce Partners" 5/5 What do you like best about Candybox CRM Solutions? The people are easy to work with, always come with solutions to my problem, and get things done on time. Review collected by and hosted on G2.com. What do you dislike about Candybox CRM Solutions? There is nothing I dislike about this organization. Review collected by and hosted on G2.com. What problems is Candybox CRM Solutions solving and how is that benefiting you? Candybox helped us move from Hubspot to Salesforce, a complicate project that we could not have done without them. We now have excellent visibility into our business thanks to this awesome team. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Patty M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patty M.") PM Patty M. Director, Revenue Operations Information Technology and Services Mid-Market (51-1000 emp.) 10/26/2023 "A dependable extension of my Ops team!" 4.5/5 What do you like best about Candybox CRM Solutions? - Extensive experience w/ B2B SaaS businesses - Actual business acumen - Practical solutions that aren't over-engineered - Timely and clear communication - Personable and flexible team Review collected by and hosted on G2.com. What do you dislike about Candybox CRM Solutions? Nothing. It's just a bummer we don't have the budget for outside consultants any longer! Review collected by and hosted on G2.com. What problems is Candybox CRM Solutions solving and how is that benefiting you? We were introduced to Candybox by the Crossbeam team when we were in the early stages of operationalizing our partner data. Dylan provided us with a practical solution to our problems, documented in simple two-page brief. We implemented with ease and began our regular engagement with Candybox on operational topics of all sizes. During the 1+ years we worked together, they helped us design our "Support Request" process, stand up our forecasting infrastructure, and enhance our security & governance in Salesforce. The single biggest topic we addressed with the assistance of Dylan and Ryan was the overhaul of our contracting process. They steered us away from outsized, impactical solutions (that probably would have been more profitable for them!). And they transformed our rudimentary contracting "process" in Google Docs, an outdated Docusign integration, and a complex integration with a Salesforce-native subscription management tool into something 1) far more sophisticated yet 2) easily manageable in-house. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Keith J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith J.") KJ Keith J. Advisor Mid-Market (51-1000 emp.) 9/27/2023 "The Finest Example of a Strategic Partnership" 5/5 What do you like best about Candybox CRM Solutions? - Professionalism - Excellence - Humanity - Communication Review collected by and hosted on G2.com. What do you dislike about Candybox CRM Solutions? The only thing I can put here is that I wish we could've worked together longer but alas I had to jump for my next adventure. If I were still working hands on with Salesforce I reckon I would still be partnering with their team. Review collected by and hosted on G2.com. Recommendations to others considering Candybox CRM Solutions: Look to the work we did together at Mural allow that serve a blueprint for similar clients. I am not always the easiest person to work with and if Candybox can manage my neuroses regarding Salesforce development I know they can handle just about anything for any client of any shape and size. Review collected by and hosted on G2.com. What problems is Candybox CRM Solutions solving and how is that benefiting you? When I began my work at Mural in August of 2020 I inheririted a salesforce enviroment that had seen significant development in an extremely short span of time that had been intended to support what realiasticly was unsustainable hyper growth. In the few short months prior to my taking over the org the user based had quadrupled and the business had employed the services of other consluting partners that had implemented an admittedly impressive amount of configuration however the end result was more short sighted than anything else. I engaged with Candybox early on in my time at Mural before I saw to hiring a full team of systems analysts and other staff. Their work was critical to my early success there. They began by providing a comphrehsive audit of our org which provided with the critical roadmap items we needed to right-size the enviroment and prepare it for additional growth over the next several years. As my role and my team evovled over time so did our relationship with Candybox. Towrads the end of my time working at Mural and with the CB team we have fully integrated them into our development workflows and often looked to them to supercharge our architecting prowress whenever the demands of the business grew too much for our small but nible and talented internal team. We were able to see through to completion significantly more complex projects with the support of Candybox. They operated with the utmost professionalisam and excellence. Most importantly they adapated their workflows (within reason) to meet us where we were at from project to project. I owe much of what I look back on positively at Mural to the partnership we had with Candybox. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Leyna H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leyna H.") LH Leyna H. Salesforce Practice Lead Mid-Market (51-1000 emp.) 9/27/2023 "Trusted Consultants to the Business!" 5/5 What do you like best about Candybox CRM Solutions? Knowledgeable Professional Thorough Available Amazing Individuals/Company Review collected by and hosted on G2.com. What do you dislike about Candybox CRM Solutions? The only thing I don't like is that my current company doesn't use consultants so I can't work with them anymore. Review collected by and hosted on G2.com. What problems is Candybox CRM Solutions solving and how is that benefiting you? While working at Mural, we had made an acquisition that greatly expanded our product offerings and significantly elevated the complexity of product pricing and configuration within our Salesforce org. To seamlessly incorporate these new offerings and empower our sales team to configure products on Opportunities and Quotes using the new pricing model, we enlisted the expertise of CandyBox. While we had previously relied on standard Salesforce functionality for adding Products, including Salesforce Products and Price Books, we encountered new requirements for quantity-based price tiers and percent of total calculations that exceeded the capabilities of the existing model. We didn't feel that we were quite ready for CPQ, so additionally we sought user interface enhancements and the implementation of a "Configure Products" Salesforce flow. The CandyBox team proved to be exceptional throughout this project, as well as other projects I'd worked with them on. Despite frequently changing requirements and tight deadlines, their depth of understanding of our system and business allowed them to take the project in stride with remarkable composure and precision. They consistently surprised us with valuable suggestions and innovative solutions, truly serving as trusted consultants to our business throughout the process. When it came time to deploy the changes to production, they delivered neatly organized change sets in numerical order, resulting in the smoothest deployment experience we've had. Having collaborated with CandyBox on multiple projects, I consistently witnessed their commitment to excellence and expertise. I have since moved on from Mural, however I look forward to partnering with CandyBox again in the future as I know first-hand what an integral extension of an in-house team they can be. Thanks CandyBox! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Stony G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stony G.") SG Stony G. Co-Founder Small-Business (50 or fewer emp.) 3/11/2024 "Consistently delivering amazing results." 5/5 What do you like best about Candybox CRM Solutions? It's their consistency. Never been let down. Review collected by and hosted on G2.com. What do you dislike about Candybox CRM Solutions? Despite the name of their company, I did not get a box of candy... Review collected by and hosted on G2.com. What problems is Candybox CRM Solutions solving and how is that benefiting you? We have worked with Candybox as a partner multiple times. They have consistently delivered great results. They are extremely knowledgeable about the entire RevOps process, which really differentiates them from a typical Salesforce SI, which is (understandably) more focused on data integrations and configuration. Review collected by and hosted on G2.com. 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