
There is a very technical aspect of our customer success roles, as they work directly with our technical clients. We look for individuals that have a good mix of CSM skills along with data analysis/technical skills (even former data analysts making career changes, etc.). For candidates with technical backgrounds but not customer-facing, it is really important for us to check their communication skills. On the other hand, for candidates with client-facing backgrounds but less technical, we need to check their technical skills. Review collected by and hosted on G2.com.
We have an internal grading rubric we use to score our candidates and we were hoping to have this rubric embedded into the candidates test reports for us to score. It hasn’t been a big deal, though, we just copy and paste our rubric with the hiring managers scores into the comments section. Review collected by and hosted on G2.com.