# Canary Technologies Reviews **Vendor:** Canary Technologies **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 24 ## About Canary Technologies Easy, intuitive, and secure hotel solutions. Canary Technologies is modernizing the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authorizations solutions. Digitizing everything from post-booking through checkout, Canary is trusted by thousands of hotels in more than 65 countries, including Four Seasons, Choice Hotels, Standard Hotels and Ace Hotel Group. Canary’s solutions help hotels eliminate paper processes, boost revenue with upsells, raise staff efficiency, ensure PCI compliance, improve the guest experience, and reduce chargebacks and payment fraud. Learn more at canarytechnologies.com. \*\*Our Solutions Include\*\* 1) Contactless Check-In: Contactless Check-In allows guests to check in and out through a mobile experience, allowing hotels to comply with health guidelines, save time on front desk work, and increase revenue through upsells through the Canary interface. 2) Digital Authorizations: Canary’s Digital Authorizations product is vastly more secure than paper forms, preventing chargebacks and fraud. They can be set up and ready to use in less than 20 minutes. 3) Digital Contracts: Hotels using Canary’s Digital Contracts product see their turnaround time decrease from an average of eight days to just three hours, enabling them to book more guests and grow their business. 4) Amenity Store: Canary’s Amenity Store product makes ordering simple and intuitive for guests, and the online store is easy to incorporate into your standard booking flow. Hotels using Canary see a 40% increase in the number of orders placed. \*\*Testimonials\*\* "Given how cost effective it is and the savings from preventing potential fraud, Canary Technologies was a no brainer.” -- Dennise Nizza, Controller @ Ace Hotel “I brought on Canary at all of our properties because it increased productivity and removed all the headaches of collecting credit card authorization forms.” -- Justin Grimes, Director of Operations @ KRC “The Canary solution is simple and powerful. It provides exactly what we needed at our hotels, without being an overkill. The interface is clean and easy to use, and the folks at Canary took care of setup and training, which made implementation a breeze.” -- Esteban Velez, VP of IT & Cyber Security @ Classic Hotels & Resorts ## Canary Technologies Reviews ### 1. Makes Life Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Riley A. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Canary Technologies?** Canary Technologies makes life easier in many different ways for our Resort. First off, the customer service Team is excellent. The website is very user friendly and easy to use for all of our Departments. **What do you dislike about Canary Technologies?** Nothing comes to mind. Our Team loves Canary services and we have used them for quite some time now. **What problems is Canary Technologies solving and how is that benefiting you?** We use Canary services for contract signatures in our Sales Department, and this makes life easier for everyone involved. We have never had any complaints or issues. ### 2. Great gratuity solution for hotel staff - from cleaning to breakfast attendant to front desk staff. **Rating:** 4.0/5.0 stars **Reviewed by:** Chip W. | Incubator: Business Development Optimization & Monetization | Advisor | Software as a Service , Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Canary Technologies?** Hotels in the Florida market need a lift with regards to customer experience, cleanliness, knowledge base, brand/business portfolio partners/perks etc. digital tipping platform Canary improves hotel staff job satisfaction/fulfillment via tips for good service - seems to help from the data and field studies we've accrued over the last few years in addition to their in-house data of approx $5 lift per hour on average for staff. **What do you dislike about Canary Technologies?** Double check the UI and work out any bugs direct with the team in SF (Eric Goldberg is a good guy but go with your designated point of contact of course. IF you feel like you're not getting fast enough or correct answers to setup anamolies/glitches...it's helpful to ask for a senior exec to be CC'd in, ask for a roadmap if you think it's an integration issue w your existing tech stack etc. **What problems is Canary Technologies solving and how is that benefiting you?** improving the bottom line for both employees and hoteliers.. ### 3. This software expidited our workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2020 **What do you like best about Canary Technologies?** The speed of use while assisting guest is what I liked best **What do you dislike about Canary Technologies?** I wish it was already integrated into software where we didn't have to login externally **What problems is Canary Technologies solving and how is that benefiting you?** The benefit is more for the customer than it is for us. Customers spend less time at our desk and can get to their room happily and quickly. ### 4. Efficiency at its best... **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa M. | Front Desk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Canary Technologies?** This authorization form system has easily been the most simple, self explanatory system we have ever used. Everything is so easy to maneuver and locate! **What do you dislike about Canary Technologies?** Honestly, there isn't anything to dislike; our company has yet to have an issue with it. Although, I will say the verification code that is needed every time I log in would probably be the only dislike we have. **What problems is Canary Technologies solving and how is that benefiting you?** Working with previous systems and methods sometimes takes more time then we have to be able to run a desk in a fast paced environment. With Canary Technologies, we have cut our authorization time by more than half versus our previous method. It also allows us to keep track and archive all of our forms in one safe system. **Official Response from Jonathan Li:** > Thank you! I'm glad we're able to help! ### 5. Credit card authorizations have never been easier **Rating:** 5.0/5.0 stars **Reviewed by:** Maranda (Mandy) K. | Front Office Supervisor, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2019 **What do you like best about Canary Technologies?** Prior to using canary, authorization forms had to be receive via fax machines due to PCI compliance issues. As anyone who lives in the modern era will tell you, getting non-corporate customers to send in authorization forms via fax often feels like it should require a time machine. This not only modernizes the process but also makes it quick and efficient. **What do you dislike about Canary Technologies?** There's nothing I don't love about the product. Even when I had issues logging in, their customer service reps were quick to handle the situation. **What problems is Canary Technologies solving and how is that benefiting you?** Canary has simplified our billing process significantly. That, in and of itself, is a huge benefit. **Official Response from Jonathan Li:** > We're so glad that Canary is able to be a great solution for you. We'll let the Customer Success team know that you love their customer service, too! ### 6. Very easy **Rating:** 4.5/5.0 stars **Reviewed by:** Kelly E. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2019 **What do you like best about Canary Technologies?** It seems very easy to use and the setup was a breeze. We like the users feature of the system **What do you dislike about Canary Technologies?** It has only been a couple of days since we went live. nothing yet **What problems is Canary Technologies solving and how is that benefiting you?** xx ### 7. Simple yet effective way of obtaining credit card information for reservations. **Rating:** 5.0/5.0 stars **Reviewed by:** Brad P. | Front Office Manager, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Canary Technologies?** Reliable and very easy for our guests to use and fill out. **What do you dislike about Canary Technologies?** On the hotel end, it does take a while to go back and forth between canary, then our email, etc. Also, having to go from the authorization form, back to Dashboard, then CC information, then if you forgot what charges back to authorization form. **What problems is Canary Technologies solving and how is that benefiting you?** It has helped our guests with the authorization process - much simpler that what it was in the past. ### 8. Great new secure technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Canary Technologies?** It is secure and fast responding. Email notifications come very fast after a guest submits a form. **What do you dislike about Canary Technologies?** Many of the clients that fill out the credit card authorization forms are with businesses. They often wish to keep those cards on file for future guests under that company. We have run into the issue that the credit card authorization is under a person's name and not under a company. For example, anyone from John Deere Tennessee branch would be under John Smith but when someone makes the reservation they only know that they have a blanket credit card authorization form on file but do not know who it is under. It can take a while to figure out which authorization is for them to use. *It would be nice if there was a field that could be the company name as well as the client's name and then we could just search by company for faster results. Another issue that I personally do not like is that when someone from my front desk views an authorization and puts the necessary information on the reservation that it still sits in the dashboard looking like no one has done anything with it. It would be nice if it was like email and looked like read and unread or opened/unopened. It just creates more work for me. When I open one and transfer the data and always click processed to move it from the dashboard. It makes me feel better when I know they have all been transferred correctly. **What problems is Canary Technologies solving and how is that benefiting you?** CPI compliance, security and making things easy for our guests ### 9. Easy set-up and friendly associates! **Rating:** 5.0/5.0 stars **Reviewed by:** Mariel B. | Assistant General Manager, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2019 **What do you like best about Canary Technologies?** I enjoyed how easy it was to connect with all the support staff to make our transition to Canary. They also offer a tutorial for you and your team to hop onto and understand the program - which is very user friendly. Again, it continues to be seamless while connecting with Canary's team for any questions or concerns. **What do you dislike about Canary Technologies?** There isn't anything that I dislike about this program. All is great so far! **What problems is Canary Technologies solving and how is that benefiting you?** Ensuring our company is PCI compliant. ### 10. A great solution for credit card capturing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Canary Technologies?** Ease of use; very quick to explain to new users how to utilize the system. **What do you dislike about Canary Technologies?** Would prefer more options on main page and as admin; ideally seeing the "Business or Guest Name" section on the Dashboard, and combined search options (for instance searching for status "Completed" and action "Dashboard"). I feel some kind of option to have emails sent to one or more admins whenever an authorization is completed as opposed to just the person who created the authorization could also be nice. **Recommendations to others considering Canary Technologies:** I greatly recommend Canary Technologies. **What problems is Canary Technologies solving and how is that benefiting you?** Having a secure, third-party credit card authorization company, to reduce and eventually eliminate the amount of physical authorization forms. ### 11. Awesome Product **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Canary Technologies?** easy to use, secure, fast and reliable, **What do you dislike about Canary Technologies?** Nothing at the moment, the product works fine **Recommendations to others considering Canary Technologies:** Canary technology made our job safer and easier. Guests feel comfortable to use a safer product. The program is user friendly and my team love it. The biggest selling point for me would be not having any more faxes to destroy and receive in real time the information. **What problems is Canary Technologies solving and how is that benefiting you?** the biggest problem solved is No more paper copy of credit card. Benefit are many, secure for our guest, easy to use for my team and faster then faxes. ### 12. Smooth operation **Rating:** 5.0/5.0 stars **Reviewed by:** Julie B. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2019 **What do you like best about Canary Technologies?** We appreciate the verification process for each card. Thank you. **What do you dislike about Canary Technologies?** I haven't used the product enough to find any problems with it. **What problems is Canary Technologies solving and how is that benefiting you?** Verification process is helpful in preventing fraudulent charges. Although nothing is foolproof, this is an excellent tool. ### 13. EASY TO USE **Rating:** 5.0/5.0 stars **Reviewed by:** Anita R. | Group Billing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Canary Technologies?** The convenience and efficiency of Canary. I love that I can email it to clients for payment on various items and they have the ease of sending it securely. We stay in compliance and get payment fast! **What do you dislike about Canary Technologies?** That the pending authorizations are not on a separate display from the ones completed **Recommendations to others considering Canary Technologies:** Get it! It will help to keep you in compliance and get payment information fast and easy! **What problems is Canary Technologies solving and how is that benefiting you?** To be PCI compliant! Less paper, safe and fast to get payment information. ### 14. Easy and convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Canary Technologies?** I like the convenience of it all and the support team is very helpful and responsive. **What do you dislike about Canary Technologies?** I would like more options to customize various things about the application dependent to our needs. It would also be cool to be able to add our own items. **Recommendations to others considering Canary Technologies:** Consider using for event ticket sales **What problems is Canary Technologies solving and how is that benefiting you?** secure credit card authorization forms, event ticket sales, amenity store ### 15. Very simple to use! **Rating:** 5.0/5.0 stars **Reviewed by:** David R. | Associate Director of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Canary Technologies?** Very simple to use! I like that we can print out the secure form, capturing the last 4 digits of the credit card. **What do you dislike about Canary Technologies?** We do group sales contracts. I suppose there should be an option on there for a direct bill application. **What problems is Canary Technologies solving and how is that benefiting you?** Sometimes I receive the deposit now before-e I receive the contract. That is refreshing. ### 16. fast and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Massiel S. | Front Desk Agent, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2019 **What do you like best about Canary Technologies?** The best and the most simple support system I have dealt with! **What do you dislike about Canary Technologies?** do not dislike anything at this time.Everything seems to be working great **What problems is Canary Technologies solving and how is that benefiting you?** Easy credit card authorizations forms that guest can understand. Benefits for us is the minimal work we have to do to verify any fraud information. ### 17. Easy, Secure Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Canary Technologies?** So simple to fill out the form, then copy and send the link for the client to fill out. **What do you dislike about Canary Technologies?** I would like to be able to see notes what the client is authorizing - room and tax only or all charges, and in some cases that the card is to be used for all that company's reservations for the remainder of the year. **Recommendations to others considering Canary Technologies:** Yes, I reccomend! **What problems is Canary Technologies solving and how is that benefiting you?** Meets Hilton requirements for secure credit card forms. ### 18. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Sheena T. | Catering Manger , Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Canary Technologies?** Ease of use - Quick to create a link - Easy to learn **What do you dislike about Canary Technologies?** Nothing. The system works for my needs. **What problems is Canary Technologies solving and how is that benefiting you?** It's easier to keep track of who has and hasn't completed their authorization forms. More secure. ### 19. Very User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2019 **What do you like best about Canary Technologies?** Easy to use and safe for all clients and customers **What do you dislike about Canary Technologies?** We just received the program so I havent had the chance to use it yet **What problems is Canary Technologies solving and how is that benefiting you?** Provides a safe and secure way of doing business with clients ### 20. Too long **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Canary Technologies?** Security, and the fact that it is paperless **What do you dislike about Canary Technologies?** Too long, easier to just email without completing a form **Recommendations to others considering Canary Technologies:** Its worth looking into. **What problems is Canary Technologies solving and how is that benefiting you?** No paper ### 21. Great Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly L. | Director of Sales Holiday Inn Express Tampa N I-75 University Area, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Canary Technologies?** Great way to store and get credit card authorizations **What do you dislike about Canary Technologies?** The only thing I wish was to be able to see a form **What problems is Canary Technologies solving and how is that benefiting you?** None ### 22. Fantastic Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Canary Technologies?** Super simple to use. It barely took any training for our staff and we use it alot. **What do you dislike about Canary Technologies?** That we didn't have it before! Don't really have anything negative to say. Its pretty straightforward. **What problems is Canary Technologies solving and how is that benefiting you?** Got rid of the credit card authorization forms. Guest love the ease of use. We've also seen a pretty big reduction in chargebacks. ### 23. Simple, secure and useful. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2019 **What do you like best about Canary Technologies?** Canary system allow us to store and easily search credit card information using the search function. **What do you dislike about Canary Technologies?** More fields can be added for search; for example last four digits of credit card number, etc... **What problems is Canary Technologies solving and how is that benefiting you?** We are transitioning towards a paper-less environment and the usage of Canary help give us an extra step towards that. ### 24. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Canary Technologies?** I like the fact that it is easy and secure to use. **What do you dislike about Canary Technologies?** I currently have nothing to dislike about this service at the moment **What problems is Canary Technologies solving and how is that benefiting you?** Been able to advise the guest that they are able to share their cc in a secure and proper way. - [View Canary Technologies pricing details and edition comparison](https://www.g2.com/products/canary-technologies/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+19%3A44%3A58+-0500&secure%5Bsession_id%5D=c6515669-c3bd-4ead-800a-11189189cae0&secure%5Btoken%5D=d0277f8345040857b16a9ec78e7d8610ac2ee88f799da6fd92e928b740a12181&format=llm_user) ## Canary Technologies Features **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Agentic AI - Guest Messaging ** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Staff Management** - Housekeeping - Shift Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top Canary Technologies Alternatives - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (62 reviews) - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) - 4.4/5.0 (61 reviews)