Verified User in Printing
AP
Verified User in Printing
Mid-Market (51-1000 emp.)
"Great communications Tool"
4.5/5
What do you like best about Campaign Monitor?

I like the ability to segment our client base and share analytic results based on our campaigns with them. Review collected by and hosted on G2.com.

What do you dislike about Campaign Monitor?

I don't like not being able to send versioned emails. Sometimes, we have to create up to 30+ different versions to send based on changes to an email tied to a database. Review collected by and hosted on G2.com.

Response from Michelle Slifcak Villa of Campaign Monitor
Edit edit

Thanks for taking the time to share your thoughtful review - we're so glad to hear that you like our segmentation tools and analytics so you can monitor campaign results! We understand your frustration with the inability to send versioned emails - I'll pass this feedback along to our product team for consideration.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Love Campaign Monitor"
5/5
What do you like best about Campaign Monitor?

Love how easy Campaign Monitor was to integrate into our CMS. The dynamic templates are fluid and easy to update. Managing lists and viewing reports is also easy. Great support team as well. Review collected by and hosted on G2.com.

What do you dislike about Campaign Monitor?

IT would be good to add some customization to the footer element and be able to drag and drop footer elements around. Review collected by and hosted on G2.com.

Response from Michelle Slifcak Villa of Campaign Monitor
Edit edit

We're thrilled to hear that you find Campaign Monitor easy to integrate and use, and that you appreciate our dynamic templates and user-friendly reporting. We're constantly working to improve our platform, so we'll definitely take your feedback about customization and drag-and-drop functionality into consideration for future updates. Thanks for taking the time to leave a thoughtful review!

BB
Bob B.
Director of Sale & Marketing
Small-Business (50 or fewer emp.)
"Very good experience with Campaign Monitor"
5/5
What do you like best about Campaign Monitor?

Campaign Monitor has very good deliverability, which was an issue with other newsletter management systems. The tools have everything we need and are easy to use. The client services and tech support have always been courteous, helpful, and available. Review collected by and hosted on G2.com.

What do you dislike about Campaign Monitor?

I'm not sure that other providers have better options, but more visibility and tools are mailing list maintenance might be helpful. Review collected by and hosted on G2.com.

Response from Michelle Slifcak Villa of Campaign Monitor
Edit edit

Hi valued customer,

Thanks for taking the time to share your opinion! We're so pleased to hear that you find our platform to have a reliable deliverability rate. In fact, ours is among the highest in the industry, at an average rate of 99%+. Thanks also for your constructive feedback, I will share that with our product team.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Very easy to use and provides all the basics."
3.5/5
What do you like best about Campaign Monitor?

I like how easy it is to use, I started with no experience and quickly managed to get my head round it. Over time I have become much more experienced. Review collected by and hosted on G2.com.

What do you dislike about Campaign Monitor?

There is a lack of insights for transactional emails and you cannot choose specific time frames. Review collected by and hosted on G2.com.

Response from Michelle Slifcak Villa of Campaign Monitor
Edit edit

We appreciate your feedback about the lack of insights for transactional emails and the inability to choose specific time frames. We will definitely take this into consideration for future improvements. Glad you're otherwise enjoying Campaign Monitor - thanks for sharing your valued feedback!

Verified User in Public Relations and Communications
AP
Verified User in Public Relations and Communications
Small-Business (50 or fewer emp.)
"Top email marketing platform"
4.5/5
What do you like best about Campaign Monitor?

I've used Campaign Monitor for many years now and I really enjoy the platforms user friendly experience. Creating email templates and editing pre-created templates are easy to use. Review collected by and hosted on G2.com.

What do you dislike about Campaign Monitor?

I do wish you could download tagged email campaigns as well as being able to simplify importing new fonts. Review collected by and hosted on G2.com.

Response from Michelle Slifcak Villa of Campaign Monitor
Edit edit

We're glad to hear that you find Campaign Monitor user-friendly and easy to use for creating and editing email templates. Thanks for sharing what you'd like to see improved on our platform, I'll share your feedback with our product team. We appreciate you taking the time to share your thoughtful feedback!

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Solid and reliable platform"
4.5/5
What do you like best about Campaign Monitor?

Campaign Monitor is a reliable and easy to use email marketing platform. Works well and gives us great looking campaigns Review collected by and hosted on G2.com.

What do you dislike about Campaign Monitor?

Lacks some features of larger platforms. Review collected by and hosted on G2.com.

Response from Michelle Slifcak Villa of Campaign Monitor
Edit edit

Thank you for your feedback. We understand that our platform may not have all the features of larger platforms, and we are constantly working to improve and add new functionalities. Really appreciate you taking the time to leave us a review!

Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"LOVE Campaign Monitor"
5/5
What do you like best about Campaign Monitor?

It's very user friendly. The support is exceptional. Review collected by and hosted on G2.com.

What do you dislike about Campaign Monitor?

As an agency account the Lastest Activity list on the right hand side of my login does not allow me to scroll and look at historical data. We have more activity than the list can keep up with so I have to use Zapier to send activity data to a Monday board. Review collected by and hosted on G2.com.

Response from Michelle Slifcak Villa of Campaign Monitor
Edit edit

Hi valued customer,

Thanks so much for your thoughtful review! We love hearing from our fans, and also appreciate constructive feedback. I'll happily share your thoughts with our product team, and the compliments to our support team! Thanks for being our customer.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"One of the most user-friendly eDM platforms in the market"
4.5/5
What do you like best about Campaign Monitor?

Easy to use, great analytics, great support from the account management team, drag and drop templates, automated user engagement segments, automated email journeys and platform features. Review collected by and hosted on G2.com.

What do you dislike about Campaign Monitor?

Nothing - the platform is great. We barely experience any errors. Review collected by and hosted on G2.com.

Response from Michelle Slifcak Villa of Campaign Monitor
Edit edit

Hi valued customer,

Thanks for your thoughtful review! We're so pleased to hear that you're enjoying our platform and finding value with our offering. I will pass on your feedback to the team.

Tarun Pratap Singh P.
TP
Tarun Pratap Singh P.
Social Media And PR Manger
Mid-Market (51-1000 emp.)
"Good Experience with this campaign"
4/5
What do you like best about Campaign Monitor?

Their 30 days trial pack without card or payment option. Review collected by and hosted on G2.com.

What do you dislike about Campaign Monitor?

I want to buy the premium membership but it is costly for me. Review collected by and hosted on G2.com.

Response from Michelle Slifcak Villa of Campaign Monitor
Edit edit

Hi valued customer,

Thanks so much for your thoughtful review! It sounds like our solution is the right one for you. I'd like to recommend that you reach out to our sales team to see how they can help you find the best plan for you at your ideal price point. Check out the link below.

See how Campaign Monitor improved
Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Entry level tool"
2/5
What do you like best about Campaign Monitor?

Template builder is easy to navigate - easy for beginner use Review collected by and hosted on G2.com.

What do you dislike about Campaign Monitor?

Not a very robust solution for lifecycle marketing comms Review collected by and hosted on G2.com.

Response from Michelle Slifcak Villa of Campaign Monitor
Edit edit

Hi valued customer,

Thank you for your thoughtful review! We're actually great for lifecycle marketing communications - check out more in the link below about how you can easily automate your emails so you reach your customer on time, every time, at the moment that counts the most.

See how Campaign Monitor improved