I like that I can customize my email and that it keeps the addresses I need in a good place. Being able to freely design how I need to is a big plus compared to other platforms we've used, which don't offer much customization. The initial setup of Campaign Monitor was very easy, and I would rate it a 10/10. Review collected by and hosted on G2.com.

Showing the analytics better in a more creative way Review collected by and hosted on G2.com.

Easily helps send mass marketing emails and helps track the activity on the emails Review collected by and hosted on G2.com.

Even though its very useful price can be a little high. Premier for $149 a month adds up Review collected by and hosted on G2.com.

I like that Campaign Monitor is user-friendly and makes it easy to build emails. The customization options are great; I can easily select colors and add images to create a dynamic format. It's effective for making internal communications nicer and more presentable. Review collected by and hosted on G2.com.

I think it could be easier to re-add subscribers when someone unsubscribes from a list Review collected by and hosted on G2.com.

Ease of updates, pre-designed templates, testing capability, ease of search within subscriber lists Review collected by and hosted on G2.com.

Cost of use per number of subscribers increases quickly, with no differentiation between active or legacy lists Review collected by and hosted on G2.com.

One thing I appreciate is how user-friendly it feels compared to some other platforms I’ve tried. The navigation is clean, and setting up automated campaigns doesn’t take forever. It’s also nice that you can segment your audience for more personalized messaging. Review collected by and hosted on G2.com.

On the downside, the pricing can get a little high if you’re growing a larger subscriber list, and some of the advanced features are only available on higher-tier plans. But for small to mid-sized businesses or anyone who wants simplicity and good design options, it’s definitely worth considering. Review collected by and hosted on G2.com.

Campaign Monitor's user interface is very good. It is one of the most simple email marketing tools I have personally used, with clear areas for one-off campaigns, automation and report viewing.

Setting up automated email campaigns is very simple and painless, again, something that is a very strong selling point for the platform. Review collected by and hosted on G2.com.

There is a lack of dedicated customer support when you're in the account itself. In emergencies that I have experienced before, I could only go through online articles or a digital assistance tool. This was not enough, as the account needed human intervention. As I do not regularly speak to our account manager, I did not know there was a dedicated support number. This isn't obvious enough. Review collected by and hosted on G2.com.

Campaign Monitor has an easy to use interface that makes building emails quick and easy. Our emails look great and we find that we have a reasonable level of flexibility when creating our templates. The system has a range of tools to assist with delivery rates and the solution caters for transaction, journey-base and campaign based emails, although we are predominantly using the solution for campaign emails and transactional. Review collected by and hosted on G2.com.

The reporting isn't as good as it could be in relation to transactional emails, however this is in part due to the way in which we are using the system (we essentially manage the journeys via our tech team and use the transactional feature more as a journey based solution).

We've also noticed a decline in our open rates gradually over time for our campaign emails, however the rates are still stronger than industry average and the quality of our database will no doubt be also playing a part. Review collected by and hosted on G2.com.

Campaign Monitor has a seamless integration with our booking system, Roller Digital. This makes it extremely easy to pass data efficiently directly to Campaign Monitor. This empowers us to create automations based on various data fields along with always ensuring data is up to date and accurate. Due to the simple interface and email builder, it's also really easy for all of our team to use which makes us more efficient. The support team is also great, if we ever do encounter any issues, they're quickly sorted. Review collected by and hosted on G2.com.

Being a franchise network, we sometimes share templates with our franchisees to save some legwork. Unfortunately you can't export templates directly which can make it more tricky to share. Other than this, it does everything and more than we need. Review collected by and hosted on G2.com.

Campaign Monitor simply works without fuss or unnecessary complications. Just as important, every interaction with the team members and representatives have been indicated a corporate culture committed to providing world class service. They make it easy to get started, and have all the tools we have needed to effectively communicate with our subscribers. Their focus security and reputation means that our emails get through. We send an email every day to our subscribers, with Campaign Monitor reliably delivering those without delay. Review collected by and hosted on G2.com.

Nothing! Everything about Campaign Monitor works as claimed. Review collected by and hosted on G2.com.

As an agency, we utilize the template language they provide to build very custom templates for our clients who want to run their own email marketing on our agency account but need an easy-to-use custom template.

The API and transactional smart email feature offer us very advanced email marketing features you can't find anywhere else. Review collected by and hosted on G2.com.

There are some list limitations that we run across when we have multiple lists that need to update each other simultaneously.

A few automation limitations based on how automation is triggered hold us back from some advanced triggers we'd like to implement.

We can navigate around both, and overall, there's not much we dislike about Campaign Monitor. Review collected by and hosted on G2.com.