OV

Owen V.

API Integrations Specialist

Mid-Market (51-1000 emp.)

10/20/2025

"Great platform for marketing attribution and call center solution."

5/5

What do you like best about CTM?

I enjoy the flexibility that is offered using CTM's platform. CTM allows you to create custom triggers for almost any situation or activity that happens within CTM. This allows us to seamlessly integrate with other platforms including our CRM. In addition, we are able to automate many processes which frees up our agents to take care of higher priority tasks. Moreover, CTM's custom fields allow you to pull in crucial client data from your CRM and build out conditional logic based on the client information from your CRM.

Furthermore, CTM is constantly putting out new feature such as Voice AI, Smart Routers, LeadReactors, and AI Texting agents. These features are usually free of any additional cost and allows for a more sophisticated phone system. Review collected by and hosted on G2.com.

What do you dislike about CTM?

Some settings take some digging and trial and error before getting them configured properly. Review collected by and hosted on G2.com.

What problems is CTM solving and how is that benefiting you?

Autodialing, agent activity tracking, marketing campaign attribution, Google Ads conversion optimization, automated texting. Review collected by and hosted on G2.com.

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Response from Andrew Clark of CTM (formerly...

[Editedit](https://www.g2.com/survey_responses/ctm-review-11838645/official_response/edit)

Thank you for your review!

Current UserValidated ReviewerIncentivizedSource: Seller invite

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