--- title: CallTower Reviews meta_title: 'CallTower Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 377 reviews by the users' company size, role or industry to find out how CallTower works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 377 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # CallTower Reviews **Vendor:** CallTower **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 377 ## About CallTower Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale. ## CallTower Pros & Cons **What users like:** - Users highlight the **outstanding customer support** from CallTower, ensuring a seamless onboarding and troubleshooting experience. (56 reviews) - Users find CallTower's **efficient customer service** invaluable, appreciating their professionalism and support for Microsoft offerings. (49 reviews) - Users value the **reliable VoIP and UCaaS services** of CallTower, ensuring seamless communication for business operations. (39 reviews) - Users commend the **ease of use** of CallTower, facilitating efficient self-service and smooth communication for teams. (37 reviews) - Users appreciate the **excellent customer service** of CallTower, noting quick responses and helpful support from real people. (35 reviews) - Easy Setup (31 reviews) - Quick Setup (24 reviews) - Quick Response (17 reviews) - Efficiency (15 reviews) - VoIP Services (14 reviews) **What users dislike:** - Users experience **slow and inadequate customer service** , facing delays in support and unresolved issues. (16 reviews) - Users report **billing issues** with CallTower, citing confusion and delays in receiving accurate invoices. (12 reviews) - Users express frustration with **poor customer support** , as assistance is often unhelpful and issues remain unresolved. (12 reviews) - Users find the **lack of intuitiveness** in CallTower's admin portal hinders easy management of DIDs and tasks. (11 reviews) - Users experience **long wait times** for support and hardware, impacting overall satisfaction with CallTower's services. (11 reviews) - Complex Processes (10 reviews) - Lack of Clarity (10 reviews) - Difficult Settings Management (9 reviews) - Difficult Setup (8 reviews) - Navigation Difficulty (8 reviews) ## CallTower Reviews ### 1. Seamless Transition, Robust Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about CallTower?** I really appreciate how CallTower made it simple for us to convert from a physical phone system to a web-based system. This transition has allowed our users to be connected on the same phone system wherever they are, which is really helpful. CallTower did a really good job setting up our environment when we first onboarded with them, and we've had no problems with the system in three years. I'm also really happy with the support we receive whenever we have questions. It brings cohesiveness from a telephone experience, especially since we have users in 20 different states, and our customers can communicate seamlessly with us. **What do you dislike about CallTower?** The limitations more have to do with Microsoft Teams than with CallTower. The actual initial setup was quite complicated, and the engineers definitely had an engineering thought process in the method that the setup was done. **What problems is CallTower solving and how is that benefiting you?** CallTower made it simple to convert from a physical phone system to a web-based one, allowing users to be on the same system wherever they are. It's really helpful. **Official Response from Kade Herbert:** > Thank you so much for writing a review! We will be using your feedback. ### 2. Cost-Effective Service with Setup Hurdles **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about CallTower?** I like the cost and the service that CallTower provides. We need phone service, and CallTower provides low-cost, good quality phone service and tech service through Teams. The reliable phone service and the ability to text message from within Teams is very convenient. **What do you dislike about CallTower?** The CallTower CT connect portal where we administer our phone numbers is antiquated and it has several friction points. It's just not easy to navigate. It's not intuitive. The porting process was a disaster. It took months, much longer than we were originally told. Communication with the project manager was pretty bad initially. **What problems is CallTower solving and how is that benefiting you?** I need phone service, and CallTower provides low cost, good quality phone service and tech service through Teams. Text messaging from within Teams is very convenient. **Official Response from Kade Herbert:** > Thank you for your review! We appreciate this constructive feedback. ### 3. One of the best in the industry: **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about CallTower?** CallTower staff are knowledgeable and responsive. It feels like they are interested in partnership, not just being a vendor. Their integration with Microsoft is top notch and unlike most other providers. The broad range of services they offer are icing on the cake. **What do you dislike about CallTower?** There is too much emphasis on self-service and not enough direct customer support. Relying on a portal for nearly every task is frustrating, especially since the portals are hard to navigate and often require switching between several different interfaces. It becomes extremely challenging to obtain operationalized reporting from any source, making it difficult to truly understand how your services are performing. **What problems is CallTower solving and how is that benefiting you?** They are our partner for leveraging MS Teams for voice, and their plans and pricing are very competitive in the marketplace. In addition, we make use of their fax services, text-to-Teams integration, virtual analog phone services, and virtual fax services. **Official Response from Tonya W.:** > Thank you for your feedback! Providing excellent service and support is a top priority for us, and we're glad to hear that we're meeting your expectations in these areas. We're sorry to hear that you've experienced difficulties deciphering certain billing actions within our portals. Your feedback is invaluable, and we will work to enhance the clarity and depth of information provided in our portals to better meet your needs. It's great to hear that our MS Teams voice solutions are benefiting your organization. We strive to offer competitive plans and pricing to ensure our customers receive the best value in the market. Thank you for choosing CallTower as your partner, and we look forward to continuing to support your business needs! ### 4. Effortless Team Calls with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** AB O. | Cyber Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about CallTower?** I like CallTower for its easy porting which makes configuration for admins simple. I also appreciate the support they provide. The setup was super easy, which is a huge plus. **What do you dislike about CallTower?** None **What problems is CallTower solving and how is that benefiting you?** CallTower improves Teams calls with superlandline calling and integrates with Microsoft Teams. **Official Response from Tonya W.:** > Thanks so much for sharing your experience! We’re really glad to hear you find our support team and admin portal easy to work with — that’s exactly what we aim for. We appreciate the note about MFA too; we’re always looking for ways to make security improvements as smooth as possible for our users. It’s great to know CallTower’s telephony solutions are helping keep your communication running seamlessly. ### 5. Responsive Support, but Needs Improvement on Issue Resolution **Rating:** 2.0/5.0 stars **Reviewed by:** Lauren D. **Reviewed Date:** February 12, 2026 **What do you like best about CallTower?** I like the speed at which I get a response from service technicians and specific individuals I have worked with. Overall, Lotus is by far the best technician I have worked with, and the way she handles situations reflects responsive and effective communication. **What do you dislike about CallTower?** The minimum requirements for texting-related issues are too strict and feel bad from a customer point of view. When requesting assistance, technicians sometimes assume I mean something beyond their scope and say there's no help available, rather than asking for clarification. **What problems is CallTower solving and how is that benefiting you?** CallTower provides service for our calling and texting needs. **Official Response from Tonya W.:** > Thank you for sharing your feedback with us. We're happy to hear about your positive experiences with our responsive support team, especially with Lotus. We appreciate your constructive criticism regarding the issue resolution process and will certainly look into ways to improve our communication and understanding of customer concerns. Your insights are invaluable in helping us enhance our services. If you have any specific examples or suggestions, please contact us ad we are committed to providing the best possible support experience for you. Thank you for choosing CallTower for your calling and texting needs. ### 6. Efficient Service and Outstanding Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin J. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about CallTower?** Efficient and customer service are always helpful at times. **What do you dislike about CallTower?** Managing your account can be confusing online. **What problems is CallTower solving and how is that benefiting you?** CallTower has streamlined how our organization manages unified communications across multiple sites. We use it primarily for UCaaS and VoIP, which has allowed us to consolidate legacy phone systems into a single, cloud-managed platform. This has improved call reliability, reduced downtime, and simplified user management. The integration with Microsoft Teams has also made remote and hybrid collaboration seamless, cutting down on IT overhead and support tickets. Overall, it’s helped us maintain consistent communication quality and better control over costs. **Official Response from Tonya W.:** > Thank you for taking the time to share your experience with us. We're glad to hear that our team’s efficiency and customer support have been helpful—delivering reliable assistance when you need it is something we truly value. We also appreciate your candid feedback about online account management. We’re continually refining our tools to make them clearer and easier to navigate, and insights like yours help guide those improvements. It’s great to know that CallTower has helped streamline your UCaaS and VoIP environment across multiple locations. Consolidating systems, improving reliability, and supporting seamless Teams integration are exactly the kinds of outcomes we aim to deliver, and we’re happy to see the impact it’s made for your organization. Thank you again for your partnership. We’re here to support you every step of the way. ### 7. Seamless Switch with Top-Notch Support **Rating:** 4.5/5.0 stars **Reviewed by:** Justin H. **Reviewed Date:** February 12, 2026 **What do you like best about CallTower?** CallTower was especially helpful in transferring our entire number block from our old system. They have an excellent, very fast, and very friendly support team. Their prices and service uptime are top notch. **What do you dislike about CallTower?** I think the billing center for managing bills and invoices could use a little bit of love. The interface is just a little slow and clunky. It looks a little outdated. It's not particularly easy to navigate. And user management is a little iffy. **What problems is CallTower solving and how is that benefiting you?** CallTower solves having an expensive and complicated PSTN through some other provider. **Official Response from Tonya W.:** > Thank you for sharing your experience with CallTower! We're thrilled to hear that our support team provided top-notch service during your number transfer. Your feedback about the billing center is valuable, and we appreciate your input on ways we can improve. We'll definitely look into enhancing the interface for a smoother experience. If you need any assistance with billing or user management, please don't hesitate to reach out to our support team. We're here to help! Thank you for choosing CallTower to simplify your PSTN services. ### 8. Straight forward setup and ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about CallTower?** I’ve been using CallTower with Webex for the past three years, and I truly appreciate the straightforward setup process, which was supported by a knowledgeable vendor. The platform is easy to use, which has been a real benefit in my day-to-day operations, and that same simplicity also carries over into the sales process, which has been especially helpful. CallTower has noticeably improved collaboration and communication across our team, saving us a significant amount of time, and I also value the service and availability it provides. Overall, these strengths are the main reasons I would be willing to purchase CallTower again. **What do you dislike about CallTower?** So far, I haven’t come across anything negative. **What problems is CallTower solving and how is that benefiting you?** I find that CallTower improves collaboration and communication, which helps us save time in our day-to-day operations. **Official Response from Tonya W.:** > Thank you for being a loyal CallTower and Webex customer over the past three years! We’re so glad to hear the setup process was smooth and that our solutions have continued to make collaboration and communication easier for your team. It’s great to know you’ve seen real-time savings and value in the service. We truly appreciate your continued trust in CallTower! ### 9. Seamless Migration to Teams Voice with Outstanding Project Management **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob P. | Cloud Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about CallTower?** Call Tower was a HUGE helped our enterprise organization migrate from Cisco Call manager to Teams voice. We migrated 2500 users within 6 months. We really appreciate the value the Call Tower Project Management Team provided to help us accomplish our goals. **What do you dislike about CallTower?** They don't have a e911 service available for our remote user. **What problems is CallTower solving and how is that benefiting you?** We are currently using Call Tower as our phone provider; it has only been a few months. So are so good. **Official Response from Tonya W.:** > Thank you for sharing your experience! We’re thrilled to hear that your migration to Teams Voice was seamless, and that our Project Management Team played a key role in helping your organization transition 2,500 users in just six months. It’s always our goal to provide the support and expertise needed to achieve your goals efficiently. We appreciate your feedback regarding e911 services for remote users. This is an important area, and we’re actively exploring ways to enhance our offerings to better meet the needs of our customers. Your input is invaluable as we continue to improve. We’re delighted to be your phone provider and look forward to supporting your organization’s success. If there’s anything we can do to assist further, please don’t hesitate to reach out! ### 10. Efficient Call Management with Quick Issue Response **Rating:** 4.0/5.0 stars **Reviewed by:** jpw@clpinc.com W. | Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about CallTower?** I like CallTower's response time for issues and found the initial setup to be very easy. **What do you dislike about CallTower?** I find visibility in billing to be an issue. **What problems is CallTower solving and how is that benefiting you?** I use CallTower for managing call queues, attendants, phone numbers, and forwarding efficiently. **Official Response from Tonya W.:** > Thank you for sharing your feedback! We’re thrilled to hear that CallTower’s reliability and consistent uptime have been valuable to your organization. Dependable service is something we take great pride in, and it’s great to know you’ve experienced nearly zero downtime. We also appreciate your honest input about customer service response times. We continually work to enhance our support experience, and your feedback helps us identify areas where we can improve. Thanks again for taking the time to share your experience with us! ### 11. Affordable Simplicity with Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** darshan c. **Reviewed Date:** September 25, 2025 **What do you like best about CallTower?** I appreciate CallTower’s awesome and very helpful service as I use it at my company. I love the simplicity of the portal, which makes user interaction easy and efficient. The updates sent directly to my email are incredibly useful, keeping me informed. The setup process is straightforward and cost-effective, making CallTower an affordable solution for the organization. **What do you dislike about CallTower?** I find some challenges with the tech support system, particularly that if we don't respond quickly to a case, it gets closed within an hour. This is especially problematic for priority one and priority two issues, where more time is needed to address and resolve concerns adequately. **What problems is CallTower solving and how is that benefiting you?** I find CallTower solves inbound and outbound issues while providing clear guidance on our infrastructure. The portal is simple to use, and the service is affordable for our organization. **Official Response from Tonya W.:** > Thank you for sharing your experience with CallTower! We’re delighted to hear that you value the simplicity of our portal, the ease of setup, and the affordability of our solutions. It’s also great to know our email updates and straightforward processes are helping your organization stay informed and efficient. We appreciate your feedback regarding the support case closure timelines. We understand the importance of having flexibility on priority issues, and your input helps us refine our processes to better meet customer needs. Our team is committed to ensuring every interaction supports your success, and we’ll continue working to improve in this area. We’re glad CallTower is making a difference for your organization by resolving inbound and outbound challenges while delivering a clear, user-friendly experience. Thank you again for choosing CallTower—we’re excited to continue supporting your communication needs! ### 12. Outstanding Support Team That Resolves Issues Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about CallTower?** What I appreciate most about CallTower is their support team. Whenever one of our clients encounters an issue, CallTower support is always prompt in answering the phone, and their technical expertise consistently proves sufficient to resolve the problem. **What do you dislike about CallTower?** Honestly, I can't think of any deficiencies with CallTower support. **What problems is CallTower solving and how is that benefiting you?** The most important issue that CallTower is solving for us is voice routing for our clients that are in Microsoft GCCH tenants. Our company, NeoSystems, focus is government contractors that are handling CUI. As a result, they must be in Microsoft's GCCH tenant. Many are utilizing Teams voice and the company that know how best how to implement this is CallTower. Many of our technicians have worked with CallTower on Teams Voice implementation projects and I have personally worked on a few myself. Their instruction set is precise and easy to follow. **Official Response from Tonya W.:** > Thank you for sharing such thoughtful feedback. We’re grateful to hear that our support team continues to make a strong impression—responsiveness and clear technical guidance are priorities for us, and it’s great to know they’re helping you deliver for your clients. We appreciate your trust in CallTower, especially when it comes to the unique requirements of Microsoft GCC High and voice routing for government contractors. Supporting organizations that handle CUI is a responsibility we take seriously, and we’re glad our Teams Voice expertise and implementation guidance have been valuable to both you and your technicians. Thank you again for your partnership. We’re always here when you or your clients need us. ### 13. Reliable Service with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Basilio D. **Reviewed Date:** December 18, 2025 **What do you like best about CallTower?** I use CallTower for implementing Microsoft Teams voice services and appreciate its reliability and great quality of service. I like that CallTower's team is available and willing to help create beneficial and affordable solutions. It's great that CallTower keeps me updated with advancements in the UCASS environment. I also found the initial setup easy, with the staff clearly explaining the process. **What do you dislike about CallTower?** We've not come across any unfavorable aspects of CallTower **What problems is CallTower solving and how is that benefiting you?** CallTower provides a reliable and great quality of service. **Official Response from Tonya W.:** > Thank you so much for the kind words! We’re really glad to hear that CallTower has been a reliable partner for your Microsoft Teams voice services. It’s great to know the setup process was smooth and that our team was able to guide you clearly—making things simple and straightforward is always our goal. We’re also happy you’ve found value in the updates we share about the UCaaS space. Keeping you informed and ahead of the curve is something we take pride in. Thanks again for trusting us to support your communication needs. If there’s ever anything you need, don’t hesitate to reach out! ### 14. Seamless Transition and Outstanding Support for New Customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about CallTower?** I'm a new customer. I thought their project management was very thorough and ensured a smooth transition from our previous provider. I have also called in for support and have gotten to a live person very quickly that was able to help immediately. **What do you dislike about CallTower?** Nothing so far. It has been a very positive experience to day. **What problems is CallTower solving and how is that benefiting you?** We were dissatisfied with our previous provider so we needed to make a change. CallTower met our requirements, provide strong pricing, and enhanced customer service. We have been very pleased so far. **Official Response from Tonya W.:** > We’re so happy to hear your transition to CallTower went smoothly and that our project management and support teams made a strong first impression! It’s great to know you’re already seeing the difference in service and responsiveness compared to your previous provider. Thank you for choosing CallTower — we’re thrilled to have you on board and look forward to continuing to support your team! ### 15. Excellent Support and Onboarding, But Billing Needs Clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about CallTower?** Smooth onboarding process, helpful staff, despite time difference from US > UK we had someone responsive assigned to us. **What do you dislike about CallTower?** Unclear / difficult invoicing / billing process as it was difficult to work out what we needed to pay and when, and how this would be paid from UK > US - it was sorted in the end though. **What problems is CallTower solving and how is that benefiting you?** Allowing seamless connectivity via MS Teams for our internal business and external support requirements. **Official Response from Tonya W.:** > Thank you for sharing your experience! We’re so glad to hear your onboarding went smoothly and that our team was responsive and supportive across the time difference. We appreciate your feedback about the billing process — that’s valuable insight we’ll review to make things clearer and more consistent for our UK customers. It’s great to know CallTower is helping your team stay connected through Microsoft Teams, both internally and with your clients. Thanks again for taking the time to share your thoughts! ### 16. Effortless Experience and Outstanding Service **Rating:** 5.0/5.0 stars **Reviewed by:** Mark A. | Vice President Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about CallTower?** Easy to work with, excellent service, meets SLA's and consolidates my services. When Calltower succeeds it makes me look good. **What do you dislike about CallTower?** I cannot think of anything tangible, they have lived up to my expectations. **What problems is CallTower solving and how is that benefiting you?** Prior to using Calltower my call center platform was unreliable, after using Calltower it's very stable and reliable. **Official Response from Tonya W.:** > Thank you for your fantastic feedback! We’re so glad to hear that working with CallTower has been easy and that our service has met your expectations. Knowing that we’ve helped you consolidate services, meet SLAs, and enhance reliability for your call center is incredibly rewarding—especially when it helps you shine in your role! We’re also thrilled to hear that we’ve lived up to your expectations. Your trust and satisfaction mean the world to us. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. Thank you for choosing CallTower to power your communications! ### 17. Quick Fixes, Microsoft Integration Highlights **Rating:** 4.0/5.0 stars **Reviewed by:** Zak L. **Reviewed Date:** December 15, 2025 **What do you like best about CallTower?** I like CallTower for its quick responses and fixes to solutions. **What do you dislike about CallTower?** I find the initial setup of CallTower medium to low on the easy scale. **What problems is CallTower solving and how is that benefiting you?** I use CallTower to resolve connection issues and manage app users easily. It provides quick responses and fixes to solutions. **Official Response from Tonya W.:** > Thank you for sharing your feedback with us! Happy to hear that you appreciate our quick responses and solutions. We understand that the initial setup process can sometimes be challenging, and we appreciate your feedback on this. We are continuously working to improve the onboarding experience for our customers. If you have any specific suggestions on how we can make the setup process easier, please feel free to share them with us. We're here to assist you with any further assistance you may need. Thank you for choosing CallTower! ### 18. Lightning-Fast Response Time from Yassine **Rating:** 5.0/5.0 stars **Reviewed by:** Mélanie B. | Analysist and workforce management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about CallTower?** The fast response from Yassine for the problem on Monday when genesys crash **What do you dislike about CallTower?** There's nothing I disliked yet from Calltower **What problems is CallTower solving and how is that benefiting you?** We had help with Architect side from Purecloud **Official Response from Tonya W.:** > We really appreciate you sharing this! It’s great to hear Yassine was able to jump in quickly and get things resolved when the Genesys issue came up. We’ll be sure to pass along your kind words to him — our team always loves hearing this kind of feedback. Thanks for taking the time to share your experience and for trusting CallTower to support your communications! ### 19. Professional, Efficient Staff and a Smooth Experience Overall **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about CallTower?** I have found their staff very professional and efficient. **What do you dislike about CallTower?** We had a bit of a glitch with billing but it was resolved when it was discovered. **What problems is CallTower solving and how is that benefiting you?** There was a billing error. When we brought it to their attention, they resolved the issue quickly. **Official Response from Tonya W.:** > Thank you for sharing your positive experience with our professional and efficient staff! We apologize for the billing glitch you encountered but are glad to hear it was resolved promptly once identified. We appreciate your feedback and are committed to providing top-notch service. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. We value your business and look forward to serving you again. ### 20. Technology Coordinator **Rating:** 4.5/5.0 stars **Reviewed by:** John F. | Technology Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about CallTower?** The ease of help when you call. Haven't called much but when I do its a easy conversation. **What do you dislike about CallTower?** Nothing so far. Everything seems straightforward and easy **What problems is CallTower solving and how is that benefiting you?** When our network goes down we can roll over our land line to get our voip and outside system back up **Official Response from Tonya W.:** > Thank you for sharing your experience with us. We’re glad to hear that whenever you’ve reached out, the support conversations have been clear, easy, and helpful. Even if you don’t need us often, we want every interaction to feel straightforward and stress-free. We also appreciate your positive remarks about the overall simplicity of working with CallTower. Keeping things easy to manage is a big focus for us. It’s great to know that our rollover capabilities are helping keep your communications running when your network experiences downtime. Ensuring you stay connected—no matter the circumstance—is exactly why we build the reliability and flexibility into our voice solutions. Thank you again for choosing CallTower. We’re here whenever you need us. ### 21. Market-Leading Platform with Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about CallTower?** Market Leader. Robust Platform. Responsive customer service. **What do you dislike about CallTower?** Sometimes responses are not as quick as I would like. Web platform can be tricky to use, especially for an occasional user. **What problems is CallTower solving and how is that benefiting you?** Stable, reliable telephony **Official Response from Tonya W.:** > Thank you for your kind words and for recognizing CallTower as a market leader! Providing a stable and reliable telephony solution is at the heart of what we do, and it’s great to know it’s making a positive impact for you. We also appreciate your constructive feedback regarding response times and the web platform. Your insights help us identify areas where we can improve, and we’re committed to enhancing your experience. If there’s ever anything specific we can assist you with, please don’t hesitate to contact us. Thank you for being a valued CallTower customer! ### 22. Effortless Support and Quick Issue Resolution **Rating:** 4.0/5.0 stars **Reviewed by:** Brittney E. | Senior Director, Information Technology, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about CallTower?** Very easy to contact and troubleshoot any issues **What do you dislike about CallTower?** I would prefer monthly or quarterly touchpoints **What problems is CallTower solving and how is that benefiting you?** CallTower provides telephony for our office in Tokyo, as well as efax for our North American offices. **Official Response from Tonya W.:** > Thank you for sharing your experience! We’re so glad to hear that you’ve found our support team easy to contact and effective in troubleshooting issues. Providing effortless support and quick resolutions is something we take great pride in. We appreciate your feedback about having regular touchpoints. Building stronger connections with our customers is important to us, and we’ll take your suggestion into consideration as we look for ways to enhance our customer engagement. Thank you for trusting CallTower to support your telephony needs in Tokyo and efax services in North America. If there’s anything else we can do to assist, please don’t hesitate to reach out! ### 23. Great project management and service. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about CallTower?** Calltower took time and great detail to implement our project. Project manager is very responsive and addressed questions and issues promptly. **What do you dislike about CallTower?** Having two places to manage phone system (Call tower portal and Teams admin) is a bit of pain. About 50% of project also needs to be done by the customer as they won;t go to your old system (e.g. Nextiva) to pull out information and designs for auto attendants and call queues. The customer must do all these prep work. **What problems is CallTower solving and how is that benefiting you?** Cost reduction and Teams integration. **Official Response from Tonya W.:** > Thank you for taking the time to share your feedback! We’re so glad to hear that you had a positive experience with our project management and service, and that our team was responsive and thorough in guiding your implementation. We also appreciate your candid feedback regarding managing phone systems across two portals and the prep work required from customers. This type of input is invaluable as we continue to refine our processes and enhance the CallTower Connect portal to simplify administration and reduce manual steps for our customers. It’s great to hear that you’re already seeing benefits through cost reduction and seamless Microsoft Teams integration—that’s exactly the outcome we strive to deliver. We look forward to continuing to support your organization and making your experience with CallTower even better. ### 24. Excellent Licensing Support for Phone Services **Rating:** 4.0/5.0 stars **Reviewed by:** Brenden C. | Help Desk Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about CallTower?** They are helpful in providing licensing for our phone services. **What do you dislike about CallTower?** I haven't had any negative experiences with CallTower **What problems is CallTower solving and how is that benefiting you?** CallTower helps us with our VoIP setup and licensing. **Official Response from Tonya W.:** > Thank you for your kind words! We’re thrilled to hear that you’ve had a positive experience with our licensing support for your phone services. Helping our customers with VoIP setup and licensing is a key part of what we do, and it’s wonderful to know we’ve been able to meet your needs. We’re also delighted to hear that you haven’t had any negative experiences—your satisfaction is our top priority! If there’s ever anything more we can do to assist or enhance your experience, please don’t hesitate to reach out. Thank you for choosing CallTower to support your communication needs! ### 25. The easiest way to enable GCC Teams calling out there **Rating:** 4.5/5.0 stars **Reviewed by:** Spiros S. | IT Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about CallTower?** VoIP is always tricky to navigate when you don't have a dedicated internal team to manage it. The support team at CallTower made it easy to get up and running. **What do you dislike about CallTower?** It is a challenge for all companies to integrate with GCC. CallTower gets the job done but the feature set is more limited in that environment. **What problems is CallTower solving and how is that benefiting you?** Enabling dial in for GCC Teams isn't as straight forward as it is in the com cloud. CallTower helped fill this need quickly and with minimal training requirements for out IT team. **Official Response from Tonya W.:** > We appreciate your recognition of our support team. Navigating VoIP without a dedicated internal team can be a challenge, and we’re glad we could make the setup process smoother for you. Thank you for your honest feedback regarding GCC integration. You're right—GCC environments can present unique limitations. We continue to work closely with our partners to expand capabilities within these secure frameworks and always welcome insights that help shape our roadmap. ### 26. friendly and helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Eric L. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about CallTower?** Tch support has in-depth knowledge of the subject matter. **What do you dislike about CallTower?** should explain the Call Tower technical term a little better for regular user **What problems is CallTower solving and how is that benefiting you?** Add Poly CXX400 phone to users **Official Response from Tonya W.:** > Thank you for your feedback. We’re happy to hear our support team has been knowledgeable and helpful. We also appreciate your note on simplifying technical terms — that’s a great reminder for us to keep explanations clear for all users. We’re glad we could assist with adding your Poly phones and support your team’s needs. ### 27. CallTower was great to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Mike M. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about CallTower?** Great customer service. they helped us migrate our existing numbers and helped us size our service based on our needs. **What do you dislike about CallTower?** Their website needs some work as you still have to do some things via e-mail or phone, and their self service FAQ's did not address all my questions. **What problems is CallTower solving and how is that benefiting you?** They are providing us dial tone in GCC High for our VoIP and conferencing needs. **Official Response from Tonya W.:** > Thank you for sharing your experience. We’re glad to hear our team was able to support your migration and ensure your services were sized to fit your needs. We appreciate your feedback on the website and self-service resources — that’s helpful as we continue making improvements. It’s great to know CallTower is meeting your GCC High voice and conferencing needs. ### 28. Excellent Service and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about CallTower?** Service is very good, very quick to respond to issue and questions **What do you dislike about CallTower?** Billing is a little confusing because they do not fully follow set agreed upon TERMS which makes statements a little confusing. **What problems is CallTower solving and how is that benefiting you?** easy and quick availability of data center edge computing services **Official Response from Tonya W.:** > Thank you for the kind words about our service and support — we’re so glad to hear our team has been responsive and helpful! We truly appreciate your feedback about billing as well; that’s valuable insight we’ll review with our team to ensure greater clarity moving forward. It’s great to know CallTower is helping you access the data center and edge computing services you need quickly and reliably. Thanks again for taking the time to share your experience! ### 29. Consistently Reliable Service with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about CallTower?** We have used CallTower for years and it has been a very consistent service. Support has generally be excellent and have not had any downtime in years. **What do you dislike about CallTower?** Recent support case with onboarding of international regions has taken longer than expected. **What problems is CallTower solving and how is that benefiting you?** Calling Plans with Teams - initially with US and now international as well. **Official Response from Tonya W.:** > Thank you for your loyalty and for sharing your experience! We’re thrilled to hear that CallTower has provided you with consistent, reliable service over the years and that our support team has generally met your expectations. It’s especially rewarding to know that you’ve experienced no downtime in years—reliability is something we strive to deliver every day. We appreciate your feedback regarding the on-boarding of international regions. We understand how important timely support is, and we’ll use your input to improve our processes and ensure smoother experiences in the future. Thank you for trusting CallTower to support your calling plans with Teams, both in the US and internationally. If there’s anything more we can do to assist, please don’t hesitate to reach out! ### 30. Responsive and Knowledgeable Team Makes Collaboration Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about CallTower?** Easy to get in touch with, work with, and are generally knowledgeable **What do you dislike about CallTower?** Sometimes lack of updates can be frustrating, requesting updates after weeks of no update to learn that there was something waiting for days/weeks **What problems is CallTower solving and how is that benefiting you?** We need a phone solution, they provide it **Official Response from Tonya W.:** > Thank you for your feedback! We’re so glad to hear that you find our team easy to work with and knowledgeable—it’s always our goal to make collaboration as seamless as possible. We appreciate your honest input regarding updates. We understand how important timely communication is, and we’ll use your feedback to improve our processes and ensure updates are provided more proactively in the future. Thank you for trusting CallTower to provide your phone solution. If there’s anything more we can do to enhance your experience, please don’t hesitate to reach out! ### 31. It was an excellent experience with Call tower team and the service was excellent. **Rating:** 4.5/5.0 stars **Reviewed by:** SUNIL H. | Senior analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about CallTower?** Professionalism and It was an excellent experience with Call tower team and the service was excellent. **What do you dislike about CallTower?** Time taken to resolve the ticket.It was an excellent experience with Call tower team and the service was excellent. **What problems is CallTower solving and how is that benefiting you?** Call routing and phone number migration to our company. **Official Response from Tonya W.:** > Thank you for your kind words and for recognizing our team’s professionalism! We’re so pleased to hear you had an excellent experience with CallTower and that our services met your expectations. Your feedback on ticket resolution time is greatly appreciated—we’re always working to enhance our support processes to deliver even faster responses. It’s great to know that our solutions for call routing and number migration are helping streamline your business communications. We truly value your partnership and look forward to continuing to provide exceptional service! ### 32. Service **Rating:** 4.0/5.0 stars **Reviewed by:** Beth M. | Accounts Payable/ Front office, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about CallTower?** Customer support is relativly easy to contact **What do you dislike about CallTower?** website. unable to make changes as needed **What problems is CallTower solving and how is that benefiting you?** none at the moment **Official Response from Tonya W.:** > Thank you for your feedback! We’re glad to hear that you’ve found our customer support team easy to reach and helpful. We also appreciate your input on the website and self-service functionality—our team is actively working on improving the CallTower Connect portal to make it easier for customers to make changes directly when needed. Your comments help guide our enhancements, and we look forward to delivering updates that improve your overall experience with CallTower. ### 33. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about CallTower?** Kind, supportive, easy to work with, and very responsive—always gets the job done! **What do you dislike about CallTower?** nothing comes to mind!!! all has been great this far !!! **What problems is CallTower solving and how is that benefiting you?** Ive just started using but awesom this far!!! **Official Response from Tonya W.:** > Thank you so much for the kind words! We’re thrilled to hear that your experience with our team has been supportive, responsive, and easy from the start—creating that level of partnership is exactly what we strive for. We also appreciate your positive early impressions as you begin using our services. As you continue settling in, please know we’re here to make the transition smooth and to ensure everything works the way you need it to. Thanks again for choosing CallTower. We’re excited to support you and look forward to being a reliable partner as you move forward. ### 34. Streamlines **Rating:** 5.0/5.0 stars **Reviewed by:** Derick D. | Jr. Sys Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about CallTower?** Everything is easy to use so far and havent had many issues as both an admin and user. Also customer support has been great. **What do you dislike about CallTower?** The desktop application takes a while to startup **What problems is CallTower solving and how is that benefiting you?** Users can have this on their phone as well. Company doesnt pays a stipend instead of me needing an extra phone **Official Response from Tonya W.:** > Thank you for your feedback! We’re glad you find CallTower easy to use as an admin and a user. Providing a seamless experience and excellent customer support is our top priority, so we’re happy to know we’re meeting your expectations. We appreciate your insight regarding the desktop application startup time. Our team is always looking for ways to enhance performance, and we will consider future improvements. If you ever need assistance, we're here to help. Thanks for being a valued CallTower customer! ### 35. Easy and helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmine J. | AR/AP, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about CallTower?** Being abel tp talk to real person and get help right away. **What do you dislike about CallTower?** I haven't had a negative experience with Call Tower **What problems is CallTower solving and how is that benefiting you?** WE had an issue with our voicemail/message but after figuring out what the problem was they helped me every step of the way to get it back up and running. **Official Response from Tonya W.:** > Thank you for your fantastic review! We’re thrilled to hear that you appreciate our commitment to providing real, responsive support when you need it most. Ensuring our customers have access to quick and reliable assistance is a top priority for us. We’re also glad that our team could help resolve your voicemail/message issue efficiently and guide you through every step of the process. Your positive experience means a lot, and we’re here whenever you need us! ### 36. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Cody H. | Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about CallTower?** We like how they listen to us and actually admit when they don’t know the answer but always get one. **What do you dislike about CallTower?** So far there us nothing I dislike about working with calltower. **What problems is CallTower solving and how is that benefiting you?** They are replacing our Phone system which is saving us money along with consolidating to one system. **Official Response from Tonya W.:** > Thank you so much for your thoughtful feedback! We truly appreciate your kind words and are thrilled to hear that our team's responsiveness and honesty have made a positive impression. At CallTower, we pride ourselves on being transparent and solution-focused — even if that means admitting when we need to dig deeper to find the right answer. We're also glad to hear that transitioning to CallTower's unified communication solution is helping you save money and streamline your systems. It's our goal to deliver both cost efficiency and simplicity to your business operations. ### 37. We recently migrated to MS Teams Telephony with Call Tower and it was a very smooth transition. **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio A. | Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about CallTower?** Suppot model is very user friendly and I'm always kept in the loop when I submit a trouble ticket. **What do you dislike about CallTower?** the requst for three examples of a call session when reporting a ticket is a little excesive, in my opinion. **What problems is CallTower solving and how is that benefiting you?** we've just started with MS Teams on Call Tower and so far everything has worked correctly. **Official Response from Tonya W.:** > Thank you for sharing your experience with us! We’re thrilled to hear that your migration to Microsoft Teams Telephony with CallTower was smooth and that our support model has been meeting your needs. Keeping you informed and supported is always our top priority. We appreciate your feedback regarding the request for three examples of a call session when submitting a ticket. This process helps our team identify patterns and address issues quickly, however, we are continually evaluating and streamlining our processes to make them as efficient and user-friendly as possible. Your input is invaluable in helping us improve! ### 38. CallTower is a reliable VoIP provider **Rating:** 4.0/5.0 stars **Reviewed by:** Rhonda D. | Executive VP, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about CallTower?** The most helpful part of CallTower is the reliability of the service. I also appreciate the customer support **What do you dislike about CallTower?** I don't dislite anything about the service. **What problems is CallTower solving and how is that benefiting you?** I'm benefiting from CallTower with VoIP services. **Official Response from Tonya W.:** > Thank you for your kind words! We’re thrilled to hear that you find CallTower’s service reliable and that our customer support has been helpful. Providing dependable communication solutions and excellent support is our top priority. We also appreciate your positive experience with our VoIP services! If there’s anything we can do to further enhance your experience, don’t hesitate to reach out. ### 39. Great company Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Franklin H. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about CallTower?** Support team and their avaiblilty and commment to help **What do you dislike about CallTower?** I have nothing negitive to say, they been great **What problems is CallTower solving and how is that benefiting you?** Teams **Official Response from Tonya W.:** > Thank you for your feedback! We’re pleased to hear that you value our support team’s availability and commitment to helping customers. Providing reliable and responsive assistance is something we take seriously. It’s also encouraging to know that our Microsoft Teams solution is meeting your needs. If there’s ever anything we can do to further enhance your experience, don’t hesitate to reach out! ### 40. Helpful and Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about CallTower?** CallTower has helped to fill a hole in our Microsoft365 implmenetation allowing us to setup voice serivces in our Teams environment. CallTower has been extremely helpful in getting the system implmeneted. **What do you dislike about CallTower?** The usage reporting is a bit clumsy at times. **What problems is CallTower solving and how is that benefiting you?** Integration of VoIP in Teams **Official Response from Tonya W.:** > Thank you for sharing your experience with us! We’re delighted to hear that CallTower has been able to fill the gap in your Microsoft 365 implementation by enabling voice services in Teams. It’s great to know our team helped get your system up and run smoothly. We also appreciate your feedback regarding the usage reporting. We understand that clear and efficient reporting is essential, and we are continuously working to improve this aspect of our service. Your input helps us identify areas where we can enhance the user experience. We’re thrilled to be supporting your VoIP integration in Teams and look forward to continuing to provide solutions that simplify and improve your communication workflows. If you need further assistance, our team is always here to help! ### 41. CallTower is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about CallTower?** CallTower is easy to work with, their sales and support staff are very helpful. We had no issues migration from Windstream at all, everything went perfectly. **What do you dislike about CallTower?** I wish calltower provided ongoing training that I could send my new employees to that need to udnerstand how Teams calling works, luckily they do have some online resources and have we the recording ther trainer gave us. **What problems is CallTower solving and how is that benefiting you?** CallTower allows our users on Teams to make outbound calls. **Official Response from Tonya W.:** > Thank you for your feedback! It's great to hear that you found our sales and support staff helpful and that your migration from Windstream went smoothly. We appreciate your suggestion about ongoing training for new employees. While we do offer online resources and recorded training sessions, we are always looking to improve our services and will consider expanding our training options. We're glad that CallTower enables your users to make outbound calls on Teams. Please don't hesitate to reach out if you have any further suggestions or need additional support. ### 42. Painless as Promised **Rating:** 4.5/5.0 stars **Reviewed by:** andi a. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about CallTower?** The switching from our previous provider over to CallTower was as seamless as promised. The group of people that helped us get things set up were VERY helpful and still able to be contacted even after we were fully transfered over. **What do you dislike about CallTower?** I have yet to find something I dislike about CallTower **What problems is CallTower solving and how is that benefiting you?** Having our incoming calls now come thru via teams is so much easier and makes everyone in our firm easily accessible in multiple ways. **Official Response from Tonya W.:** > Thank you for taking a moment to share your experience with CallTower. We are so pleased to hear that your switch from your previous provider to our services was as seamless as we strive for it to be. Our team is dedicated to ensuring that the transition process is smooth and straightforward for all our clients, and knowing that we have lived up to this promise with your transition is incredibly rewarding. ### 43. Migration was well done **Rating:** 4.0/5.0 stars **Reviewed by:** Travis R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about CallTower?** The migration process was quick and efficient. Our rep was responsive to all of our questions and issues. So far we've had very few issues with the service, aside from one small service disruption. **What do you dislike about CallTower?** There is very little wiggle room to do things outside of their process. So if you don't have hard dates for some locations, they won't start your project. We had to do a different POC project to get a couple locations migrated before we could kick off the full project since we didn't have hard dates yet. **What problems is CallTower solving and how is that benefiting you?** It's the underlying carrier for our WebEx product. They allowed us to forward all of our location numbers into our main number to allow for our call center to answer all calls for us. **Official Response from Kade Herbert:** > Thank you for your detailed and constructive feedback - we appreciate your review. ### 44. Rock Solid Phone - Great Partner Connections **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about CallTower?** CallTower offers highly reliable phone service. Their teams are able to support a variety of phone scenarios. And their partnerships with other hosted phone services stands out. **What do you dislike about CallTower?** As they've grown, they do struggle with the level of engagement I'm looking for. **What problems is CallTower solving and how is that benefiting you?** The provide an enterprise level phone service across multiple contact centers without my having to have an entire staff of phone engineers. **Official Response from Tonya W.:** > Thanks for your feedback! We're delighted to hear that you find CallTower's phone service highly reliable and that our teams are able to support a variety of phone scenarios. Our partnerships with other hosted phone services are indeed a key part of our commitment to providing comprehensive solutions for our customers. We appreciate your feedback regarding the level of engagement. As we continue to grow, we are constantly working to maintain a high level of engagement with all our customers. Your input is valuable to us, and we will use it to improve our services. It's great to hear that our enterprise-level phone service is benefiting your contact centers by eliminating the need for a full staff of phone engineers. We're committed to providing efficient and effective solutions for our customers, and we're glad that we could assist you in this regard. Thank you for choosing CallTower, and we look forward to continuing to support your business! ### 45. Call Tower is great to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather E. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about CallTower?** The Call Tower employees have been very helpful and are always willing to answer all my questions and clarify things for me. They have made the entire process of testing and launching the Teams phone service much easier than expected. **What do you dislike about CallTower?** I cannot think of anything that I dislike. **What problems is CallTower solving and how is that benefiting you?** Providing additional and more detailed call metrics and offering a solution for high call volume to capture dropped and missed customer calls. **Official Response from Kade Herbert:** > Thank you for a great review! We appreciate your feedback. ### 46. Best Decision Ever for Our University **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about CallTower?** CallTower helped us make the smooth transition from an inhouse outdated vendor specific telephony to an advanced cloud based platform and are now our telephony provider. Everyone involved has been polite, professional, efficient and accomodating to our needs. **What do you dislike about CallTower?** Time it takes to coordinate moves from one vendor to another. **What problems is CallTower solving and how is that benefiting you?** Moving off old out dated internal telephony to a cloud based telephony system. Moving off from a proprietary telephony provider to a more versitile telephony provider. **Official Response from Kade Herbert:** > Thank you so much for a great review - we appreciate your helpful feedback. ### 47. Worst Customer Service and Response for Information or status **Rating:** 1.5/5.0 stars **Reviewed by:** Benedict J. | Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2022 **What do you like best about CallTower?** The detail of the project plan was great and initial calls and discussions were thorough. The Call Tower team felt engaged and willing to tackle your project and get it accomplished early. **What do you dislike about CallTower?** Longer response delays during the actual implementation. Call Tower internal teams seem to not communicate with each other well. They start off well, but as the project progressed, communication became abysmal and responses to e-mails and voicemails became less and less. **What problems is CallTower solving and how is that benefiting you?** We are transitioning from a traditional IP-based phone system to a Microsoft Teams. They are providing project management and call routing for our project. **Official Response from Kade Herbert:** > We appreciate your feedback on our services, we will be sure to pass it along to the proper parties. If you experience any further issues, be sure to reach out to support@calltower.com to create a ticket. ### 48. CallTower for Teams Phone is a great choice! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about CallTower?** They have the most experience I have seen with this new offering from Microsoft, and you want the people that are best prepared. They have a large staff that cover all the different areas of phone system, and they are very professional with their service, so you can rest easy you will get the help you need. **What do you dislike about CallTower?** Some times the communication between depts can leave out something that you had wanted an answer to. But they did end up getting what I wanted fixed inthe end, just took a few more steps than I wanted. **What problems is CallTower solving and how is that benefiting you?** We have a somewhat complicated phone setup with multiple AA's and call queues, but their team of engineers is very knowledgeable, and can get the system to do pretty much anything you are looking to get it to do. **Official Response from Kade Herbert:** > Thank you for an excellent review! We appreciate your feedback and kind words. ### 49. New client - onboarding was fast and support was thorough. **Rating:** 4.0/5.0 stars **Reviewed by:** Eric C. | Vice President, Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about CallTower?** Team was very organized. I also appreciated the weekly conference calls during our deployment process. **What do you dislike about CallTower?** None - I have not had any issues with my service thus far. **What problems is CallTower solving and how is that benefiting you?** Low cost solution for telephony. We have cust costs by 50% after migrating to call tower. **Official Response from Kade Herbert:** > Thank you for an excellent review! We appreciate your positive feedback. ## CallTower Discussions - [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) - 1 comment - [View CallTower pricing details and edition comparison](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398236&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A34%3A54+-0500&secure%5Bsession_id%5D=7b2c097c-6acf-4b35-8757-bccd5df95016&secure%5Btoken%5D=6414477cb157a5bc57f226ff7a0e26688fcf07dbe43f6cc29d5dbdac757049ac&format=llm_user) ## CallTower Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) ## CallTower Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top CallTower Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews)