I use CallTower for implementing Microsoft Teams voice services and appreciate its reliability and great quality of service. I like that CallTower's team is available and willing to help create beneficial and affordable solutions. It's great that CallTower keeps me updated with advancements in the UCASS environment. I also found the initial setup easy, with the staff clearly explaining the process.

We've not come across any unfavorable aspects of CallTower

CallTower provides a reliable and great quality of service.

Our Firm has had a flawess experience using Calltower. Calltower improved our communications exponentially.

We have had very few issues. There's not really anything to complain about.

Integrations with Microsoft Teams is great. Enhancements to remote staff make communications excellent,

Easy to work with, excellent service, meets SLA's and consolidates my services. When Calltower succeeds it makes me look good.

I cannot think of anything tangible, they have lived up to my expectations.

Prior to using Calltower my call center platform was unreliable, after using Calltower it's very stable and reliable.

I’ve been using CallTower with Webex for the past three years, and I truly appreciate the straightforward setup process, which was supported by a knowledgeable vendor. The platform is easy to use, which has been a real benefit in my day-to-day operations, and that same simplicity also carries over into the sales process, which has been especially helpful. CallTower has noticeably improved collaboration and communication across our team, saving us a significant amount of time, and I also value the service and availability it provides. Overall, these strengths are the main reasons I would be willing to purchase CallTower again.

So far, I haven’t come across anything negative.

I find that CallTower improves collaboration and communication, which helps us save time in our day-to-day operations.

It made handling information coming to different departments of our organization easier and efficient.

Sometimes the troubleshooting was difficult with some issues, but the support was very helpful.

We are using it for a Call center and fax service for multiple remote locations.

Market Leader. Robust Platform. Responsive customer service.

Sometimes responses are not as quick as I would like. Web platform can be tricky to use, especially for an occasional user.

Stable, reliable telephony

CT offers a very affordable solution and made the process of porting straightforward and easy to manage.

Our sales team took longer than expected to respond.

Handling several telecom connections across numerous sites can be quite a challenge. Coordinating between different providers and locations often requires careful management to ensure everything runs smoothly.

Simply just works, not issues or downtime.

The billing portal can be a bit confusing.

VoIP redundancy is key in our company and Call Tower provides this for us.

The service works. Uptime and reliability have been quad 9s or better.

The onboarding team member was a bit lackluster.

We replaced an old unsupported system that was on premise and now we can take full advantage of MS Teams.