easy to manage and control with customisation. Accurate and effective towards the advertising channels, campaigns and keywords. Accounting for all types of requests - calls, online requests, chats, baskets, etc. Review collected by and hosted on G2.com.

It's interface is something different from other but interesting. We are yet to find anything missing. Review collected by and hosted on G2.com.

the thing I like the most about Calltouch is its detailed reporting, which helps me in improving my sales and puts me in a position to provide better customer service. Review collected by and hosted on G2.com.

Some of the latest Api i see in other alternatives are yet to be here but since every other call-tracking system has its own framework, this will might add more API integration in the future. Review collected by and hosted on G2.com.

The application helps in tracking the team calls, which is helpful in the long run. Review collected by and hosted on G2.com.

User Interface could be more user-friendly, which makes it easier to use. Review collected by and hosted on G2.com.

Its analytics tool for tracking and analyzing conversations is extremely user friendly. Review collected by and hosted on G2.com.

Lack of support KBs. Could be improved better. Review collected by and hosted on G2.com.

Before Calltouch we were using multiple software like Callcentral and pagerduty. Due to multiple software, there were no call records or KPIs for the Team Management and appraisals. Moving to calltouch we were able to get the analytics in the same app so we were effectively tracking down the efforts of the SD team and get a Better idea of type of requests from the customer. Review collected by and hosted on G2.com.

Not much anything to complain about the software but this tool is not much wider so people are not aware of this tool. If the team can increase its market share, many new people from the service desk team is able to help the customers more easily.

More documentation is needed. Review collected by and hosted on G2.com.

It really helps to maintain the KPI for the appraisal. Review collected by and hosted on G2.com.

Nothing as such that i dislike about CallTouch Review collected by and hosted on G2.com.

Call touch Call Tracking is very intuitive analytics software for tracking and monitoring communication and provides dynamic call tracking for Callcenter Operations teams. This software is used by our Helpdesk team to manage the incoming and outgoing calls . Review collected by and hosted on G2.com.

The user interface is a bit laggy and can be improved. The lack of support knowledge bases can be a bit of a challenge. Apart from this issue, I didn't face any issues with this tool. Review collected by and hosted on G2.com.

Calltouch is good alternative for for softwares like call tracking metrics which is there in market. Review collected by and hosted on G2.com.

It is new in the market so it not that popular. There is no free trial available for this. Review collected by and hosted on G2.com.