--- title: Calltouch Reviews meta\_title: 'Calltouch Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 28 reviews by the users' company size, role or industry to find out how Calltouch works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 28 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### Calltouch Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **robust call tracking and analytics** of Calltouch for effectively measuring marketing campaign success. [(7 mentions)](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2234121&qs=pros-and-cons#reviews) Users find Calltouch highly **user-friendly** , appreciating its intuitive interface that simplifies call tracking and campaign analysis. [(6 mentions)](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2303490&qs=pros-and-cons#reviews) Users appreciate the **robust call tracking and analytics** features of Calltouch for effective marketing measurement. [(5 mentions)](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2303492&qs=pros-and-cons#reviews) Users find the **easy setup** of Calltouch a breeze, enabling quick integration and effective tracking of calls. [(4 mentions)](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2465488&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of Calltouch, making it easy to track calls and optimize campaigns. [(4 mentions)](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2303485&qs=pros-and-cons#reviews) Users face **integration issues** with Calltouch, often requiring additional tools for effective connectivity with external systems. [(4 mentions)](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2303489&qs=pros-and-cons#reviews) Users find the **limited features** of Calltouch restrict their capability for advanced analytics and integrations. [(4 mentions)](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2465469&qs=pros-and-cons#reviews) Users face challenges due to **limited integration** options with Calltouch, requiring extra tools for proper connectivity. [(4 mentions)](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2303491&qs=pros-and-cons#reviews) Users find the **learning curve steep** , with some features being difficult to master and requiring additional time investment. [(2 mentions)](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2465483&qs=pros-and-cons#reviews) Users find the **outdated interface** of Calltouch less intuitive, impacting the overall ease of use. [(2 mentions)](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2466318&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Calltouch ##### 1. Call Tracking Users value the **robust call tracking and analytics** of Calltouch for effectively measuring marketing campaign success. [ See 7 mentions ](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2234121&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Powerful Call Tracking with Room for UI and Support Improvements" What do you like about Calltouch? Calltouch delivers robust call tracking and analytics features that simplify measuring the effectiveness of marketing campaigns and inbound calls. The RK Rabindra K. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Call Tracking with an Intuitive Interface" What do you like about Calltouch? What I like best about Calltouch is how super user-friendly it is the interface is clean and intuitive, making it a breeze to set up and track calls ##### 2. Ease of Use Users find Calltouch highly **user-friendly** , appreciating its intuitive interface that simplifies call tracking and campaign analysis. [ See 6 mentions ](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2303490&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Powerful Call Tracking with Room for UI and Support Improvements" What do you like about Calltouch? Calltouch delivers robust call tracking and analytics features that simplify measuring the effectiveness of marketing campaigns and inbound calls. The RK Rabindra K. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Call Tracking with an Intuitive Interface" What do you like about Calltouch? What I like best about Calltouch is how super user-friendly it is the interface is clean and intuitive, making it a breeze to set up and track calls ##### 3. Analytics Users appreciate the **robust call tracking and analytics** features of Calltouch for effective marketing measurement. [ See 5 mentions ](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2303492&qs=pros-and-cons#reviews) See Related User Reviews ![Kashish S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kashish S.") KS Kashish S. Mid-Market (51-1000 emp.) 2.5/5 "Time-Saving Reports, But Pricing Feels High for Small Firms" What do you like about Calltouch? You get automated reports and dashboards, which saves time compared to doing manual tracking. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Powerful Call Tracking with Room for UI and Support Improvements" What do you like about Calltouch? Calltouch delivers robust call tracking and analytics features that simplify measuring the effectiveness of marketing campaigns and inbound calls. The ##### 4. Easy Setup Users find the **easy setup** of Calltouch a breeze, enabling quick integration and effective tracking of calls. [ See 4 mentions ](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2465488&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Powerful Call Tracking with Room for UI and Support Improvements" What do you like about Calltouch? Calltouch delivers robust call tracking and analytics features that simplify measuring the effectiveness of marketing campaigns and inbound calls. The RK Rabindra K. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Call Tracking with an Intuitive Interface" What do you like about Calltouch? What I like best about Calltouch is how super user-friendly it is the interface is clean and intuitive, making it a breeze to set up and track calls ##### 5. Helpful Users appreciate the **user-friendly interface** of Calltouch, making it easy to track calls and optimize campaigns. [ See 4 mentions ](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2303485&qs=pros-and-cons#reviews) See Related User Reviews RK Rabindra K. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Call Tracking with an Intuitive Interface" What do you like about Calltouch? What I like best about Calltouch is how super user-friendly it is the interface is clean and intuitive, making it a breeze to set up and track calls ![Shewta C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shewta C.") SC Shewta C. Small-Business (50 or fewer emp.) 4.5/5 "Essential for Tracking Campaign Calls Effectively" What do you like about Calltouch? very helpful to identify the campaigns that generate calls ### 5 Cons or Disadvantages of Calltouch ##### 1. Integration Issues Users face **integration issues** with Calltouch, often requiring additional tools for effective connectivity with external systems. [ See 4 mentions ](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2303489&qs=pros-and-cons#reviews) See Related User Reviews RK Rabindra K. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Call Tracking with an Intuitive Interface" What do you dislike about Calltouch? One thing I dislike about Calltouch is the limited integrations it doesn't play nice with everything out there, so sometimes you gotta jump through ho SM Shubham M. Enterprise (\> 1000 emp.) 4.5/5 "Essential Tool for ROI Tracking and Marketing Analytics" What do you dislike about Calltouch? User interface seems to be very outdated and there are limited third party integrations feasibility ##### 2. Limited Features Users find the **limited features** of Calltouch restrict their capability for advanced analytics and integrations. [ See 4 mentions ](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2465469&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Powerful Call Tracking with Room for UI and Support Improvements" What do you dislike about Calltouch? The user interface sometimes appears outdated and is less intuitive compared to more modern analytics tools, which can impact overall ease of use. Cer ![Deepak s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak s.") DS Deepak s. Mid-Market (51-1000 emp.) 4.5/5 "Useful Tool for Call Tracking and Lead Analysis" What do you dislike about Calltouch? Some reports and advanced features are a bit difficult to understand at first and could be more user-friendly. Occasionally, the dashboard feels clutt ##### 3. Limited Integration Users face challenges due to **limited integration** options with Calltouch, requiring extra tools for proper connectivity. [ See 4 mentions ](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2303491&qs=pros-and-cons#reviews) See Related User Reviews RK Rabindra K. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Call Tracking with an Intuitive Interface" What do you dislike about Calltouch? One thing I dislike about Calltouch is the limited integrations it doesn't play nice with everything out there, so sometimes you gotta jump through ho SM Shubham M. Enterprise (\> 1000 emp.) 4.5/5 "Essential Tool for ROI Tracking and Marketing Analytics" What do you dislike about Calltouch? User interface seems to be very outdated and there are limited third party integrations feasibility ##### 4. Learning Curve Users find the **learning curve steep** , with some features being difficult to master and requiring additional time investment. [ See 2 mentions ](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2465483&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Powerful Call Tracking with Room for UI and Support Improvements" What do you dislike about Calltouch? The user interface sometimes appears outdated and is less intuitive compared to more modern analytics tools, which can impact overall ease of use. Cer ![Deepak s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak s.") DS Deepak s. Mid-Market (51-1000 emp.) 4.5/5 "Useful Tool for Call Tracking and Lead Analysis" What do you dislike about Calltouch? Some reports and advanced features are a bit difficult to understand at first and could be more user-friendly. Occasionally, the dashboard feels clutt ##### 5. Outdated Interface Users find the **outdated interface** of Calltouch less intuitive, impacting the overall ease of use. [ See 2 mentions ](https://www.g2.com/products/calltouch/reviews?filters%5Bsentiment_snippet%5D=2466318&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Powerful Call Tracking with Room for UI and Support Improvements" What do you dislike about Calltouch? The user interface sometimes appears outdated and is less intuitive compared to more modern analytics tools, which can impact overall ease of use. Cer SM Shubham M. Enterprise (\> 1000 emp.) 4.5/5 "Essential Tool for ROI Tracking and Marketing Analytics" What do you dislike about Calltouch? User interface seems to be very outdated and there are limited third party integrations feasibility ## Top-Rated Alternatives [ ![CallRail](https://images.g2crowd.com/uploads/product/hd_favicon/dc5a7c4a387a7c639e8eb054c965ecb7/callrail.svg "CallRail") CallRail 4.5/5(1,835) ](https://www.g2.com/products/callrail/reviews) [ ![CTM](https://images.g2crowd.com/uploads/product/hd_favicon/f8984d08f540c0a6a89f905048bb0abb/ctm-ctm.svg "CTM") CTM 4.5/5(761) ](https://www.g2.com/products/ctm-ctm/reviews) [ ![Intuit Mailchimp All-in-One Marketing Platform](https://images.g2crowd.com/uploads/product/hd_favicon/302d00e021ff406c195b03ba50832862/intuit-mailchimp-all-in-one-marketing-platform.svg "Intuit Mailchimp All-in-One Marketing Platform") Intuit Mailchimp All-in-One Marketing Platform 4.4/5(5,429) ](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/calltouch/competitors/alternatives) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Enterprise (\> 1000 emp.) 7/2/2023 "We can manage all marketing expenses under an umbrella of calltouch." 4.5/5 What do you like best about Calltouch? easy to manage and control with customisation. Accurate and effective towards the advertising channels, campaigns and keywords. Accounting for all types of requests - calls, online requests, chats, baskets, etc. Review collected by and hosted on G2.com. What do you dislike about Calltouch? It's interface is something different from other but interesting. We are yet to find anything missing. Review collected by and hosted on G2.com. What problems is Calltouch solving and how is that benefiting you? It Provided Marketing ROI and it understands the Campaign Attribution very effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ahmed A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed A.") AA Ahmed A. Sales Operations Administrator Mid-Market (51-1000 emp.) 1/25/2023 "Comprehensive Solution to Improve Phone-Based Customer Interactions" 5/5 What do you like best about Calltouch? the thing I like the most about Calltouch is its detailed reporting, which helps me in improving my sales and puts me in a position to provide better customer service. Review collected by and hosted on G2.com. What do you dislike about Calltouch? Some of the latest Api i see in other alternatives are yet to be here but since every other call-tracking system has its own framework, this will might add more API integration in the future. Review collected by and hosted on G2.com. What problems is Calltouch solving and how is that benefiting you? Managing leads across platforms we use in a company like our web, and CRM (agile) Call touch allows me as a sales admin to see all the lead types and conversions real quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 6/29/2023 "Best tool for Sales Productivity & Customer Services" 5/5 What do you like best about Calltouch? The application helps in tracking the team calls, which is helpful in the long run. Review collected by and hosted on G2.com. What do you dislike about Calltouch? User Interface could be more user-friendly, which makes it easier to use. Review collected by and hosted on G2.com. What problems is Calltouch solving and how is that benefiting you? This helps to keep track of everyone. Worked well in the big teams. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sarthak P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sarthak P.") SP Sarthak P. Executive Assistant Enterprise (\> 1000 emp.) 4/7/2023 "Calltouch Call Tracking review" 5/5 What do you like best about Calltouch? Its analytics tool for tracking and analyzing conversations is extremely user friendly. Review collected by and hosted on G2.com. What do you dislike about Calltouch? Lack of support KBs. Could be improved better. Review collected by and hosted on G2.com. What problems is Calltouch solving and how is that benefiting you? Using it for evaluating marketing efforts and also spam filtering and reporting. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nikhil B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikhil B.") NB Nikhil B. Platform Engineer Mid-Market (51-1000 emp.) 6/24/2022 "Calltouch Call Tracking" 4.5/5 What do you like best about Calltouch? Before Calltouch we were using multiple software like Callcentral and pagerduty. Due to multiple software, there were no call records or KPIs for the Team Management and appraisals. Moving to calltouch we were able to get the analytics in the same app so we were effectively tracking down the efforts of the SD team and get a Better idea of type of requests from the customer. Review collected by and hosted on G2.com. What do you dislike about Calltouch? Not much anything to complain about the software but this tool is not much wider so people are not aware of this tool. If the team can increase its market share, many new people from the service desk team is able to help the customers more easily. More documentation is needed. Review collected by and hosted on G2.com. What problems is Calltouch solving and how is that benefiting you? The time tracking: We were able to time track the efforts of the Service Desk Team. Analysis of the requests from the customer: By using the analytics we figured out how to allocate our resources with skillsets. Better team and resource Management: Once the analytics of requests are there we were able to create an action plan for training and distribution of the resources as according to flow and type of the requests. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jayant T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jayant T.") JT Jayant T. Export and Import Documentation Executive Enterprise (\> 1000 emp.) 1/24/2023 "Happy Feedback" 5/5 What do you like best about Calltouch? It really helps to maintain the KPI for the appraisal. Review collected by and hosted on G2.com. What do you dislike about Calltouch? Nothing as such that i dislike about CallTouch Review collected by and hosted on G2.com. What problems is Calltouch solving and how is that benefiting you? It helps to find out the best asset with correct skillsets Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aashish S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aashish S.") AS Aashish S. Senior Consultant Mid-Market (51-1000 emp.) 6/6/2022 "Calltouch Call Tracking In review 2022" 4.5/5 What do you like best about Calltouch? Call touch Call Tracking is very intuitive analytics software for tracking and monitoring communication and provides dynamic call tracking for Callcenter Operations teams. This software is used by our Helpdesk team to manage the incoming and outgoing calls . Review collected by and hosted on G2.com. What do you dislike about Calltouch? The user interface is a bit laggy and can be improved. The lack of support knowledge bases can be a bit of a challenge. Apart from this issue, I didn't face any issues with this tool. Review collected by and hosted on G2.com. What problems is Calltouch solving and how is that benefiting you? The ROI has been really good since we are using call touch call tracking, SD team is able to filter spam calls using its analytics engine and reports. The ability to integrate with various platforms was key feature of this tool. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 6/5/2022 "Review of Calltouch Tracking!!" 4.5/5 What do you like best about Calltouch? Calltouch is good alternative for for softwares like call tracking metrics which is there in market. Review collected by and hosted on G2.com. What do you dislike about Calltouch? It is new in the market so it not that popular. There is no free trial available for this. Review collected by and hosted on G2.com. What problems is Calltouch solving and how is that benefiting you? It has ability to track calls for multiple use cases such as for measuring marketing efforts. It good for marketing campaigns. Review collected by and hosted on G2.com. 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