# Best Cloud PBX Platforms Software *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Cloud private branch exchange (PBX) platforms, also known as virtual PBX, provide businesses with reliable and secure phone systems through a cloud server. PBX is a private telephone network that organizations use for internal communication and as a connection to external phone lines. Cloud PBX platforms offer all the features and functionalities of traditional PBX hardware systems, with the infrastructure based entirely on the cloud. Cloud PBX platforms allow businesses to connect to their system from anywhere and on any device. It is great for remote and hybrid work environments since it requires minimal equipment and setup. Cloud PBX is typically maintained and managed by a service provider, with implementation and administration done by the company’s IT team. Employees, especially those in customer service, real estate, healthcare, retail, or government industries, can use cloud PBX software. Compared to a traditional landline system, cloud PBX offers businesses various advantages like minimized server maintenance, automated call routing, reduced equipment usage, lower overall maintenance costs, and easier setup. Organizations are also drawn to cloud PBX due to its stability. Most platforms offer multiple data centers to avoid server malfunctions. Regular technological updates further ensure fast and seamless service. This provides businesses the peace of mind that their phone system will not lose connection easily, and business will continue as usual. Cloud PBX is a newer and cost-effective option for companies due to its advantages over on-premise systems, such as its ability to scale, stability in connection, and easy manageability. Another form of phone service software that works similarly to cloud PBX is voice over internet protocol (VoIP). [VoIP providers](https://www.g2.com/categories/voip) enable the transmission of voice over IP networks using various devices such as hardware phones, software clients, and service providers. It works independently or as part of a PBX system to provide enhanced communication features. Whether a business uses cloud PBX or VoIP usually depends on the organization's size, technological infrastructure, and industry preferences. However, many businesses, particularly small enterprises, medium companies, and start-ups, opt for cloud PBX to streamline operations and reduce upfront costs. To qualify for inclusion in the Cloud PBX category, a product must: - Enable call forwarding, conference calling, voicemail, and automated attendant services - Host phone infrastructure that works with just an internet connection - Enable call monitoring with reporting and analytics capabilities - Integrate with other communication platforms such as instant messaging, screen sharing, live chat, video conferencing, or SMS ## Top Cloud PBX Platforms Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,372 reviews) | Unified cloud PBX with AI-captured call intelligence | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 2 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,549 reviews) | Multi-device VoIP with unified call routing | "[Easy-to-Use Communication Platform](https://www.g2.com/survey_responses/nextiva-review-13096809)" | | 3 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (896 reviews) | Multi-device cloud PBX with Microsoft Teams routing | "[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)" | | 4 | [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) | 4.6/5.0 (2,632 reviews) | Zoom-native cloud PBX with unified calling | "[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)" | | 5 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (615 reviews) | Cisco-native cloud PBX with AI call transcription | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 6 | [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews) | 4.7/5.0 (207 reviews) | AI-summarized calls with CRM auto-logging | "[Keep a French number abroad, with excellent call quality](https://www.g2.com/survey_responses/allo-review-13081269)" | | 7 | [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) | 4.4/5.0 (1,809 reviews) | CRM-integrated VoIP with international number provisioning | "[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)" | | 8 | [TeleCMI](https://www.g2.com/products/telecmi/reviews) | 4.9/5.0 (294 reviews) | CRM-integrated cloud PBX with live call supervision | "[Great platform for call management and team productivity](https://www.g2.com/survey_responses/telecmi-review-13110455)" | | 9 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (466 reviews) | CRM-integrated cloud telephony with AI call intelligence | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | | 10 | [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) | 4.8/5.0 (79 reviews) | Multi-deployment PBX with unified omnichannel calling | "[Flexible Call Switching and User-Friendly Web Interface](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)" | --- ## What Are the Most Common Questions About Cloud PBX Platforms Software? *AI-generated · Last updated: May 26, 2026* ### What best platforms for integrating PBX with CRM? Based on G2 reviews, buyers looking for CRM-connected cloud PBX tools most often mention easier call logging, contact matching, and smoother follow-up workflows. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is frequently praised for Salesforce, HubSpot, and broader CRM integrations that help route calls and capture activity automatically. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) also stands out for CRM integration that simplifies account lookup and client service. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) highlight integrations with Salesforce and Google Workspace, especially for teams trying to unify calling and collaboration. Reviewers also note that setup complexity can vary depending on workflow needs. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex/reviews) – frequently used with Salesforce and HubSpot for routing, call tracking, and CRM-based workflows - [Nextiva](https://www.g2.com/products/nextiva/reviews) – helpful for CRM-connected calling, account lookup, and streamlined client communication - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – suited for teams wanting calling plus integrations with Salesforce and Google Workspace ### What best software for multi-location PBX management? Based on G2 reviews, multi-location management usually comes down to centralized administration, consistent routing, and easier onboarding across sites. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is often described as useful for connecting offices, remote staff, and multiple sites from one system, with admins highlighting user management and shared communication tools. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) is valued for keeping locations on the same phone system and supporting remote routing. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) also point to cloud-based management that reduces on-prem maintenance and simplifies adding users or extensions across locations. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex/reviews) – supports centralized admin tasks, multi-site communication, and remote user management - [Nextiva](https://www.g2.com/products/nextiva/reviews) – helps keep multiple locations on one phone system with reliable routing and remote access - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – fits organizations that want scalable cloud management across offices without local hardware ### Which cloud PBX platform offers the best mobile app? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) is the strongest single winner for this question because recent reviewers most often describe mobile flexibility as central to their day-to-day use. According to verified users, the app helps them answer calls from anywhere, separate business from personal communication, and stay reachable across laptop, desk phone, and mobile. G2 reviewers mention useful mobile scenarios like voicemail transcripts by email, remote call handling, SMS communication, and business-number access while away from the office. Reviews also note some mobile-related drawbacks, including occasional app lag, texting limitations, and connectivity issues on weaker networks, but the volume of positive recent feedback is still the most substantial. ### What top platforms for secure cloud-based telephony? Based on G2 reviews, security-minded buyers tend to focus on centralized control, compliance support, call recording governance, and dependable administration. According to verified users, [Webex Calling](https://www.g2.com/products/webex-calling/reviews) is often associated with secure, stable calling environments and strong control features for regulated or distributed teams. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) is valued for stable call quality, responsive support, and consolidated administration that reduces communication sprawl. Reviews of [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) also highlight centralized calling, voicemail, and meetings in one environment, which helps simplify management for remote teams. Buyers should note that some reviews mention setup complexity for advanced routing and admin settings. **Here are some of the top-rated products on G2:** - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) – often chosen for centralized controls, recording support, and stable communication across teams - [Nextiva](https://www.g2.com/products/nextiva/reviews) – useful for organizations wanting reliable voice service and easier centralized administration - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) – fits teams consolidating calls, voicemail, and meetings into one managed platform ### Which is the best cloud PBX platform for business phone systems? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) is the clearest single winner for general business phone system needs because it has the highest recent review presence among eligible products and broad buyer-relevant coverage. According to verified users, it supports business calling, messaging, video meetings, voicemail management, faxing, analytics, and remote access in one platform. G2 reviewers mention that it is especially useful for teams replacing physical phone systems, handling queues and extensions, and enabling staff to work across devices without losing business continuity. Reviews also reference helpful CRM integrations, admin usability, and reliable support, while noting that some users want simpler reporting, better texting, or a more modern interface. ### What top-rated cloud PBX platforms for call quality and reliability? Based on G2 reviews, call quality and reliability remain two of the biggest buying themes in this category. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is frequently praised for dependable day-to-day calling, strong audio quality, and consistent performance across devices, though some reviewers note occasional downtime or network-related issues. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) stands out for stable calling, minimal downtime, and dependable service across office and remote settings. Reviews for [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) also highlight reliable call quality and easy cloud-based calling, especially for teams already using Zoom, though some users mention that internet stability can affect performance. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex/reviews) – often used for reliable calling, cross-device access, and strong overall audio quality - [Nextiva](https://www.g2.com/products/nextiva/reviews) – recognized for stable service, clear calls, and dependable remote and office use - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) – well suited for cloud calling with consistent quality inside the Zoom environment ### Which PBX platform offers AI-powered call analytics? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) appears most often in buyer feedback about AI-assisted call insights. According to verified users, teams rely on AI-generated summaries, note-taking, transcripts, and analytics features to reduce manual documentation and improve compliance or follow-up accuracy. G2 reviewers mention that these features help them review calls, capture details faster, and keep records centralized. Other reviewed products also mention AI-adjacent capabilities, including call summaries, transcription, or receptionist automation, but RingEX shows the broadest recent pattern tied specifically to call review and operational visibility. Reviews do note that some users want deeper reporting or better scoring consistency, so AI usefulness may depend on the workflow being measured. ### What top tools for hosted VoIP solutions? Based on G2 reviews, hosted VoIP buyers usually want simple deployment, reliable routing, and flexibility for desk, desktop, and mobile use. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is widely used as a hosted calling platform that combines voice, messaging, fax, and meetings while supporting remote access and admin controls. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) is appreciated for ease of use, straightforward setup, and dependable service for both office and remote teams. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) also highlight cloud-based calling that replaces on-prem hardware and supports user management, analytics, and mobile access, though some users report admin complexity. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex/reviews) – hosted voice platform for calls, messaging, fax, meetings, and remote team access - [Nextiva](https://www.g2.com/products/nextiva/reviews) – practical for organizations wanting easy setup and dependable hosted business calling - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – cloud-based option for replacing on-prem systems with mobile and admin flexibility ### Which cloud PBX software offers the most scalability? Based on G2 reviews, [RingEX](https://www.g2.com/products/ringex/reviews) is the strongest single winner for scalability because recent reviewers repeatedly describe adding users, supporting remote teams, and consolidating communications as their organizations grow. According to verified users, it helps manage extensions, queues, devices, and business numbers across teams and locations while keeping communication centralized. G2 reviewers mention examples ranging from onboarding new employees to handling multiple departments, hybrid work, and multi-site communication from one platform. Other products also receive praise for scaling users or locations, but RingEX has the deepest recent review coverage in this dataset. Some reviews mention setup complexity for advanced configurations, yet the overall scaling story remains especially strong. ### What best tools for managing remote team communications? Based on G2 reviews, tools for remote team communication are most valued when they combine calling, messaging, meetings, and mobile access without forcing users into separate systems. According to verified users, [RingEX](https://www.g2.com/products/ringex/reviews) is often praised for keeping calls, video meetings, messaging, and task coordination in one place for hybrid and distributed teams. G2 reviewers mention that [Nextiva](https://www.g2.com/products/nextiva/reviews) helps teams stay connected remotely through desktop and mobile access, routing, and centralized communication. Reviews for [8x8 Work](https://www.g2.com/products/8x8-work/reviews) also emphasize remote coordination, mobile accessibility, and cloud-based communication without on-prem hardware, although some users mention occasional connectivity or admin usability issues. **Here are some of the top-rated products on G2:** - [RingEX](https://www.g2.com/products/ringex/reviews) – supports remote teams with unified calling, meetings, messaging, and admin visibility - [Nextiva](https://www.g2.com/products/nextiva/reviews) – helps hybrid teams stay reachable through mobile, desktop, and centralized routing - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) – useful for distributed teams needing mobile access and cloud communication in one platform ## G2 Grid® for Cloud PBX Platforms Software ![G2 Grid® for Cloud PBX Platforms Software plotting products by satisfaction and market presence](https://www.g2.com/categories/cloud-pbx-platforms/grids.png?focus%5B%5D=1173&focus%5B%5D=53495&focus%5B%5D=71595&focus%5B%5D=1451753&focus%5B%5D=70977&focus%5B%5D=1424060&focus%5B%5D=87468&focus%5B%5D=118754) Highlighted products: RingEX, Nextiva, 8x8 Work, Zoom Phone, Webex Calling, Allo, CloudTalk, and TeleCMI. Underlying data: [Grid® JSON](https://www.g2.com/categories/cloud-pbx-platforms/grids.json?focus%5B%5D=ringex&focus%5B%5D=nextiva&focus%5B%5D=8x8-work&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=webex-calling&focus%5B%5D=the-mobile-first-company-allo&focus%5B%5D=cloudtalk&focus%5B%5D=telecmi) ## How Many Cloud PBX Platforms Software Products Does G2 Track? **Total Products under this Category:** 140 ### Category Stats (Jul 2026) - **Average Rating**: 4.44/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Streams.AI (+1.59%) - Among all products in this category, Streams.AI recorded the largest rating increase compared to last month *Last updated: July 15, 2026* ## How Does G2 Rank Cloud PBX Platforms Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 17,200+ Authentic Reviews - 140+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Cloud PBX Platforms Software Is Best for Your Use Case? - **Leader:** [RingEX](https://www.g2.com/products/ringex/reviews) - **Highest Performer:** [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews) - **Easiest to Use:** [TeleCMI](https://www.g2.com/products/telecmi/reviews) - **Top Trending:** [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - **Best Free Software:** [Nextiva](https://www.g2.com/products/nextiva/reviews) --- **Sponsored** ### 3CX 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1008799&secure%5Bchosen_at%5D=2026-07-15T21%3A34%3A12Z&secure%5Bdisplayable_resource_id%5D=1008799&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1008799&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=15858&secure%5Bresource_id%5D=1008799&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcloud-pbx-platforms%3Fopen_modal_url%3D%252Fproducts%252Fcallswitchone%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fcloud-pbx-platforms%2526source%253Dcategory&secure%5Btoken%5D=f5d2c93547cc5b8cac95960204a2d8dfd47bb93b8275c77f1e0ace585c9c5f52&secure%5Burl%5D=https%3A%2F%2Fwww.3cx.com%2F%3Futm_source%3Dg2%26utm_medium%3Dad%26utm_content%3Dg2_clicks_campaign&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Cloud PBX Platforms Software Products in 2026? ### 1. [RingEX](https://www.g2.com/products/ringex/reviews) WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,372 **Who Is the Company Behind RingEX?** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** https://www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (61,963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 34% Mid-Market #### What Are RingEX's Pros and Cons? **Pros:** - Ease of Use (195 reviews) - Customer Support (124 reviews) - Helpful (100 reviews) - Reliability (96 reviews) - Phone Calls (93 reviews) **Cons:** - Complex Processes (44 reviews) - Call Issues (42 reviews) - Poor Customer Support (41 reviews) - Customer Service (35 reviews) - Limitations (35 reviews) ### What Do G2 Reviewers Say About RingEX? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of RingEX, enjoying simple administration and smooth device call switching. - Users value the **helpful customer support** from RingEX, making the setup process smoother and more efficient. - Users find the **support helpful** for maintaining client connections and ensuring reliable communication during setup. - Users value the **exceptional reliability** of RingEX, benefiting from its high-quality calls and user-friendly interface. - Users appreciate the **HD voice quality and ease of use** of RingEX for effective communication and support. **Cons:** - Users find the **onboarding process complex** , leading to confusion and difficulties with setup and integration. - Users experience **poor call quality** and inconsistency in call routing, impacting their overall satisfaction with RingEX. - Users often face **poor customer support** , struggling to reach live assistance when problems arise, particularly during onboarding. - Users struggle with **poor customer service availability** , making onboarding and troubleshooting a frustrating experience. - Users find the **overwhelming interface** and slow support responses of RingEX to be notable drawbacks in their experience. #### What Are Recent G2 Reviews of RingEX? **"[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)"** **Rating:** 5.0/5.0 stars *— Suhasu U.* [Read full review](https://www.g2.com/survey_responses/ringex-review-12983792) --- **"[Stable calls, solid messaging, and AI that actually helps after meetings](https://www.g2.com/survey_responses/ringex-review-13097268)"** **Rating:** 4.5/5.0 stars *— Omar S.* [Read full review](https://www.g2.com/survey_responses/ringex-review-13097268) --- #### What Are G2 Users Discussing About RingEX? - [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for) - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 1 comment - [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products) - [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office) ### 2. [Nextiva](https://www.g2.com/products/nextiva/reviews) Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,549 **Who Is the Company Behind Nextiva?** - **Seller:** [Nextiva](https://www.g2.com/sellers/nextiva) - **Year Founded:** 2008 - **HQ Location:** Scottsdale, Arizona - **Twitter:** @Nextiva (21,295 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/459293/ (1,564 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Hospital & Health Care, Insurance - **Company Size:** 77% Small-Business, 22% Mid-Market #### What Are Nextiva's Pros and Cons? **Pros:** - Customer Support (135 reviews) - Ease of Use (128 reviews) - Helpful (111 reviews) - Easy Setup (94 reviews) - Reliability (90 reviews) **Cons:** - Difficult Configuration (27 reviews) - Complexity (25 reviews) - Number Issues (22 reviews) - Complex Processes (20 reviews) - Difficult Setup (19 reviews) ### What Do G2 Reviewers Say About Nextiva? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** of Nextiva, ensuring smooth setup and prompt assistance whenever needed. - Users highlight the **ease of use** of Nextiva, praising its straightforward onboarding and responsive customer support. - Users highlight Nextiva's **exceptional customer service** , making onboarding and support seamless and user-friendly. - Users value the **easy setup** of Nextiva, appreciating quick implementation and excellent customer support throughout the process. - Users commend the **reliability** of Nextiva, ensuring smooth communication and quick customer support at all times. **Cons:** - Users find **difficult configuration** of Nextiva challenging, impacting overall usability and initial setup experience. - Users find the **complexity of the setup** challenging, especially for first-time users and third-party integrations. - Users face **number issues** with Nextiva, including delays in displaying customer numbers and automatic call declines. - Users find the **complex processes** of Nextiva challenging, especially during setup and managing larger teams. - Users find the **difficult setup** of Nextiva challenging and clunky, complicating their overall experience. #### What Are Recent G2 Reviews of Nextiva? **"[Easy-to-Use Communication Platform](https://www.g2.com/survey_responses/nextiva-review-13096809)"** **Rating:** 4.5/5.0 stars *— Jennifer S.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-13096809) --- **"[Reliable, Scalable Communications with Outstanding Support](https://www.g2.com/survey_responses/nextiva-review-12886187)"** **Rating:** 4.5/5.0 stars *— Connor J.* [Read full review](https://www.g2.com/survey_responses/nextiva-review-12886187) --- #### What Are G2 Users Discussing About Nextiva? - [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) - 2 comments - [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) - 2 comments - [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) - 3 comments - [What are some features of a PBX?](https://www.g2.com/discussions/nextiva-what-are-some-features-of-a-pbx) - 1 comment - [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) - 3 comments ### 3. [8x8 Work](https://www.g2.com/products/8x8-work/reviews) 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. **Average Rating:** 4.2/5.0 **Total Reviews:** 896 **Who Is the Company Behind 8x8 Work?** - **Seller:** [8x8](https://www.g2.com/sellers/8x8-b9e3382c-67d1-49f2-8c30-310d1ee608a0) - **Company Website:** https://www.8x8.com - **Year Founded:** 1987 - **HQ Location:** San Jose, CA - **Twitter:** @8x8 (11,056 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8x8 (2,811 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 54% Small-Business, 35% Mid-Market #### What Are 8x8 Work's Pros and Cons? **Pros:** - Ease of Use (110 reviews) - Easy Communication (60 reviews) - Reliability (55 reviews) - Customer Support (45 reviews) - Features (36 reviews) **Cons:** - Customer Service (25 reviews) - Customer Support (22 reviews) - Poor Customer Support (19 reviews) - Limited Features (18 reviews) - Technical Issues (17 reviews) ### What Do G2 Reviewers Say About 8x8 Work? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of 8x8 Work, making daily communication tasks efficient and straightforward. - Users enjoy the **ease of communication** with 8x8 Work, enabling seamless calls from any device anywhere. - Users commend the **reliability** of 8x8 Work, experiencing minimal downtime and excellent service quality throughout their usage. - Users value the **quick and efficient customer support** of 8x8 Work, enabling smooth transitions to live assistance. - Users appreciate the **convenience of unified communications** with 8x8 Work, streamlining their workflow and enhancing remote collaboration. **Cons:** - Users experience **slow customer service** responses that hinder troubleshooting and configuration, impacting overall satisfaction. - Users find that **customer support response times are slow** , often complicating troubleshooting and issue resolution. - Users experience **poor customer support** , facing slow responses and difficulties in troubleshooting and configuration assistance. - Users highlight the **limited features** of 8x8 Work, facing challenges with integrations and analytics usability. - Users face **technical issues** with 8x8 Work, including lagging apps and logging in challenges that disrupt productivity. #### What Are Recent G2 Reviews of 8x8 Work? **"[Modern interface, easy configuration, and fast chat support](https://www.g2.com/survey_responses/8x8-work-review-12980303)"** **Rating:** 4.5/5.0 stars *— Leon K.* [Read full review](https://www.g2.com/survey_responses/8x8-work-review-12980303) --- **"[Feature-Rich Phone System with Great Ring Groups & Analytics](https://www.g2.com/survey_responses/8x8-work-review-13060988)"** **Rating:** 5.0/5.0 stars *— Joseph A.* [Read full review](https://www.g2.com/survey_responses/8x8-work-review-13060988) --- #### What Are G2 Users Discussing About 8x8 Work? - [What is 8x8 X Series used for?](https://www.g2.com/discussions/what-is-8x8-x-series-used-for) - [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) - 3 comments - [Why is 8x8 called 8x8?](https://www.g2.com/discussions/why-is-8x8-called-8x8) - [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote - [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) - 2 comments ### 4. [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge\* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack\* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. \*Available for an add-on cost. **Average Rating:** 4.6/5.0 **Total Reviews:** 2,632 **Who Is the Company Behind Zoom Phone?** - **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) - **Company Website:** https://www.zoom.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @zoom (1,042,714 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2532259/ (13,494 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, President - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Small-Business, 32% Mid-Market #### What Are Zoom Phone's Pros and Cons? **Pros:** - Ease of Use (1227 reviews) - Video Conferencing (617 reviews) - Reliability (595 reviews) - Easy Communication (499 reviews) - Video Quality (412 reviews) **Cons:** - Limited Features (306 reviews) - Zoom Issues (278 reviews) - Meeting Issues (232 reviews) - Missing Features (202 reviews) - Connection Issues (176 reviews) ### What Do G2 Reviewers Say About Zoom Phone? *AI-generated summary from verified user reviews* **Pros:** - Users find Zoom Phone to be **user-friendly and easy to set up** , enhancing their communication experience seamlessly. - Users appreciate the **video conferencing capabilities** of Zoom Phone, enhancing collaboration with easy screen sharing and recordings. - Users appreciate the **reliability** of Zoom Phone, highlighting its consistent availability and good audio and video quality. - Users love the **easy communication** of Zoom Phone, enjoying seamless integration and reliable call quality for efficient interactions. - Users appreciate the **stable video quality** of Zoom Phone, which enhances communication and overall meeting experience. **Cons:** - Users find the **limited features** of Zoom Phone lacking, particularly in support and reporting functionalities. - Users experience **Zoom issues** when transitioning between applications, especially on slower computers, affecting user experience. - Users encounter **notification and invitation issues** that lead to confusion and hinder the meeting experience on Zoom Phone. - Users are frustrated by **missing features** , such as poor reporting, lack of fax options, and inadequate support. - Users experience **connection issues** with Zoom Phone, including disconnections and difficulties reconnecting during meetings. #### What Are Recent G2 Reviews of Zoom Phone? **"[Convenient All-in-One Calling with Smooth Forwarding, Voicemail, and SMS](https://www.g2.com/survey_responses/zoom-phone-review-12923372)"** **Rating:** 4.5/5.0 stars *— Nitin V.* [Read full review](https://www.g2.com/survey_responses/zoom-phone-review-12923372) --- **"[Seamless Integration, Reliable Cloud Phone Solution](https://www.g2.com/survey_responses/zoom-phone-review-12110885)"** **Rating:** 4.0/5.0 stars *— AAYUSH A.* [Read full review](https://www.g2.com/survey_responses/zoom-phone-review-12110885) --- ### 5. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 615 **Who Is the Company Behind Webex Calling?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** https://www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,366 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Associate - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 32% Small-Business #### What Are Webex Calling's Pros and Cons? **Pros:** - Ease of Use (69 reviews) - Reliability (50 reviews) - Call Quality (41 reviews) - Video Conferencing (31 reviews) - Integrations (30 reviews) **Cons:** - Complex Processes (18 reviews) - Lack of Intuitiveness (18 reviews) - Slow Performance (17 reviews) - Performance Issues (16 reviews) - Limited Customization (13 reviews) ### What Do G2 Reviewers Say About Webex Calling? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Webex Calling, finding setup simple and app interaction intuitive. - Users commend the **reliable call quality** of Webex Calling, ensuring smooth communication even in challenging conditions. - Users praise the **impeccable call quality** of Webex Calling, enjoying clear and stable connections without interruptions. - Users appreciate the **seamless video conferencing** of Webex Calling, enhancing communication across global teams effortlessly. - Users value the **seamless integrations** of Webex Calling, enhancing productivity and streamlining communication across platforms. **Cons:** - Users often find the **call routing configuration complex** , leading to a frustrating experience during setup and automation. - Users find the **lack of intuitiveness** in Webex Calling frustrating, particularly with complex call routing and navigation. - Users experience **slow performance** with Webex Calling, particularly on lower bandwidth connections, affecting usability during meetings. - Users experience **performance issues** with Webex Calling, citing lag and reliability concerns affecting call quality. - Users desire **more advanced customization options** in Webex Calling to enhance and tailor their experience. #### What Are Recent G2 Reviews of Webex Calling? **"[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)"** **Rating:** 4.0/5.0 stars *— Soumi C.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12721066) --- **"[Easy Calling Experience with Teams Integration](https://www.g2.com/survey_responses/webex-calling-review-12988940)"** **Rating:** 4.5/5.0 stars *— Balram T.* [Read full review](https://www.g2.com/survey_responses/webex-calling-review-12988940) --- #### What Are G2 Users Discussing About Webex Calling? - [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments - [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments - [What are the features of Cisco Webex?](https://www.g2.com/discussions/webex-calling-what-are-the-features-of-cisco-webex) - [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) - 2 comments - [What is Cisco Webex calling?](https://www.g2.com/discussions/what-is-cisco-webex-calling) ### 6. [Allo](https://www.g2.com/products/the-mobile-first-company-allo/reviews) Allo is an AI-native phone system that records calls, writes follow-ups, updates your CRM automatically. Built for modern sales teams making and receiving calls all day. Join 20,000+ businesses using Allo: get instant business phone numbers with crystal-clear call quality, AI call summaries, automatic CRM updates, and smart call routing for your sales team. GET YOUR SALES PHONE SYSTEM IN 60 SECONDS • Local and international business numbers instantly • Works in 80+ countries for global sales reach • Make unlimited outbound calls to prospects • Receive and route inbound leads automatically • No contracts, no setup fees, no IT needed • Crystal-clear VoIP calls built mobile-first AI THAT HANDLES YOUR SALES ADMIN • Records and transcribes every sales call automatically • Writes call summaries and next steps after each conversation • Updates your CRM with call notes and contact details • Qualifies inbound leads when you're busy • Routes important calls directly to the right rep • Uses AI like ChatGPT for quick answers from your calls • No manual note-taking needed AVAILABLE ON ALL YOUR DEVICES • Native iOS app for iPhone • Native Android app for all Android devices • Desktop apps for macOS and Windows • Web app for browser-based calling • Click-to-call directly from your CRM • Seamless sync across all devices • Work from anywhere with the same number PERFECT FOR SALES TEAMS • Sales managers needing team visibility and call coaching • Small teams doing sales, support, and follow-up daily • Real estate agents managing property leads • Consultants and service providers • Construction, tech, and finance professionals • Teams of 5-30 people who close deals on the phone CRM INTEGRATION THAT WORKS • Native integration with HubSpot, Salesforce, Pipedrive, Zoho, Attio, and 1000+ other tools • Automatic call logging and contact updates • Click-to-call from your CRM contacts • No more manual data entry • Push real data where you need it PROFESSIONAL FEATURES INCLUDED • Call recording for every conversation • Unlimited SMS messaging • Team routing based on rules you control • Working hours and availability settings • All-in-one inbox for calls, texts, and voicemails • Crystal-clear calls on both mobile and desktop apps SIMPLE, TRANSPARENT PRICING $32 USD per user per month. Everything included: AI summaries, call recording, unlimited SMS, CRM integrations. No hidden fees. No per-minute billing. Cancel anytime. TRUSTED BY 20,000+ BUSINESSES Backed by investors like Base10, Lightspeed, Free, and Pennylane. We've raised 5 million dollars to reinvent software for small businesses. SECURITY AND COMPLIANCE Your calls and data are fully protected with encrypted transmission and storage. We're GDPR compliant, undergo regular independent security audits. Your business stays private. START YOUR 7-DAY FREE TRIAL Download Allo and get your team connected in 5 minutes with our business plan. Stop losing deals to admin work. Let AI handle your call notes while you focus on selling. Get Allo for your sales team today. **Average Rating:** 4.7/5.0 **Total Reviews:** 207 **Who Is the Company Behind Allo?** - **Seller:** [The Mobile-First Company](https://www.g2.com/sellers/the-mobile-first-company) - **Company Website:** https://www.themobilefirstcompany.com/ - **Year Founded:** 2023 - **HQ Location:** Paris, FR - **LinkedIn® Page:** https://www.linkedin.com/company/the-mobile-first-company (53 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Commercial Real Estate - **Company Size:** 42% Small-Business, 6% Mid-Market #### What Are Allo's Pros and Cons? **Pros:** - Ease of Use (38 reviews) - Call Recording (21 reviews) - Customer Support (21 reviews) - Reliability (20 reviews) - Easy Integration (19 reviews) **Cons:** - Missing Features (7 reviews) - Connection Issues (5 reviews) - Call Issues (4 reviews) - Lack of Intuitiveness (4 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Allo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Allô, making call management and transcription effortless and efficient. - Users love the **easy access to recorded calls** on Allo, enhancing efficiency and communication for teams. - Users highlight the **outstanding customer support** of Allo, appreciating the team's responsiveness and direct communication. - Users appreciate the **reliability** of Allo, noting consistently excellent call quality and seamless CRM integration for efficiency. - Users value the **easy integration** of Allô with various CRMs, enhancing workflow and customer follow-up efficiency. **Cons:** - Users note the **missing features** in Allo, indicating potential for enhancement and future updates. - Users experience frequent **connection issues** with Allo, including lag and disconnections during calls. - Users report **call issues** with Allo, including problems logging calls and interruptions during conversations. - Users find that the **lack of intuitiveness** can hinder exploration of Allo's advanced features for new users. - Users note **limited features** in Allo, especially on Mac OS compared to the mobile app, but improvements are expected. #### What Are Recent G2 Reviews of Allo? **"[Keep a French number abroad, with excellent call quality](https://www.g2.com/survey_responses/allo-review-13081269)"** **Rating:** 5.0/5.0 stars *— Medhi D.* [Read full review](https://www.g2.com/survey_responses/allo-review-13081269) --- **"[Updated: No support and broken features](https://www.g2.com/survey_responses/allo-review-12497691)"** **Rating:** 4.0/5.0 stars *— Brandon K.* [Read full review](https://www.g2.com/survey_responses/allo-review-12497691) --- ### 7. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,809 **Who Is the Company Behind CloudTalk?** - **Seller:** [CloudTalk](https://www.g2.com/sellers/cloudtalk) - **Company Website:** https://www.cloudtalk.io - **Year Founded:** 2016 - **HQ Location:** New York - **LinkedIn® Page:** https://www.linkedin.com/company/17944841/ (224 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small-Business, 32% Mid-Market #### What Are CloudTalk's Pros and Cons? **Pros:** - Ease of Use (328 reviews) - Reliability (160 reviews) - Intuitive (155 reviews) - Helpful (143 reviews) - Calling Features (142 reviews) **Cons:** - Call Issues (159 reviews) - Connection Issues (77 reviews) - Missing Features (60 reviews) - Call Management (57 reviews) - Poor Connectivity (48 reviews) ### What Do G2 Reviewers Say About CloudTalk? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of CloudTalk, enhancing efficiency in making and receiving calls effortlessly. - Users appreciate the **reliable performance** of CloudTalk, noting its stability and clear call quality across devices. - Users praise CloudTalk for its **intuitive interface** , making communication management easy and efficient. - Users find CloudTalk **incredibly helpful** for real-time data tracking and efficient communication across markets. - Users value the **easy calling features** of CloudTalk, enjoying quick access and excellent call quality. **Cons:** - Users face challenges with **call issues** , including recording access and connectivity problems, impacting their experience with CloudTalk. - Users often experience **connection issues** with CloudTalk, leading to intermittent disruptions in service and functionality. - Users find the **missing features** of CloudTalk frustrating, especially the lack of essential functions for call centers. - Users experience **call management issues** , such as sync problems with Pipedrive and Chrome extension failures, affecting efficiency. - Users often face **poor connectivity** , struggling with international calls and inconsistent app performance requiring frequent refreshes. #### What Are Recent G2 Reviews of CloudTalk? **"[CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing](https://www.g2.com/survey_responses/cloudtalk-review-12856744)"** **Rating:** 4.5/5.0 stars *— Hunter K.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12856744) --- **"[CloudTalk has simplified our customer communication and improved our team's efficiency.](https://www.g2.com/survey_responses/cloudtalk-review-12852659)"** **Rating:** 5.0/5.0 stars *— Marwan E.* [Read full review](https://www.g2.com/survey_responses/cloudtalk-review-12852659) --- #### What Are G2 Users Discussing About CloudTalk? - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) - 2 comments ### 8. [TeleCMI](https://www.g2.com/products/telecmi/reviews) TeleCMI is a new-age unified cloud communication platform designed to help businesses streamline customer interactions and drive measurable growth. As a powerful cloud telephony solution and business phone system, TeleCMI brings calls, SMS, WhatsApp, and other channels into one intelligent dashboard—making it easier for sales and support teams to manage conversations efficiently. Built for modern businesses, TeleCMI offers advanced features including IVR solutions, auto dialer software, cloud contact center software, virtual phone numbers, and VoIP phone systems. These tools enable companies to automate workflows, reduce missed calls, improve response times, and boost customer engagement. With seamless CRM integration and flexible telephony APIs, businesses can connect their communication system directly with their existing CRM, helpdesk, or custom applications. Whether you're a startup, SME, or enterprise, TeleCMI’s hosted PBX system and contact center platform allow your team to connect with leads from any device, anywhere. By unifying multiple channels into a single cloud-based interface, TeleCMI improves productivity while delivering a consistent customer experience. One of the biggest advantages? Unlimited calls and texts—ideal for high-growth sales and support teams that rely on consistent outreach. If you're searching for the best cloud telephony provider in India, a scalable call center solution, or an affordable business communication system, TeleCMI is built to deliver performance and reliability. Curious to see how it works? Start your risk-free trial today—no commitments, just smarter business communication. **Average Rating:** 4.9/5.0 **Total Reviews:** 294 **Who Is the Company Behind TeleCMI?** - **Seller:** [TeleCMI](https://www.g2.com/sellers/telecmi) - **Year Founded:** 2016 - **HQ Location:** chennai, Tamil Nadu - **Twitter:** @TeleCMI (40 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13205902/ (97 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Director - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 45% Mid-Market, 42% Small-Business #### What Are TeleCMI's Pros and Cons? **Pros:** - Ease of Use (74 reviews) - Customer Support (63 reviews) - Helpful (59 reviews) - Reliability (52 reviews) - Easy Setup (50 reviews) **Cons:** - Mobile App Issues (13 reviews) - Missing Features (11 reviews) - Limited Customization (7 reviews) - Dashboard Issues (6 reviews) - UX Improvement (6 reviews) ### What Do G2 Reviewers Say About TeleCMI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive user interface** of TeleCMI, which simplifies daily operations and allows for effortless management. - Users appreciate the **responsive customer support** of TeleCMI, ensuring timely assistance and enhancing their experience. - Users value the **clear voice quality** and user-friendly features of TeleCMI for effective customer interactions. - Users value the **reliability** of TeleCMI, ensuring smooth operations and clear communication without interruptions. - Users appreciate the **easy setup** of TeleCMI, enabling smooth communication without the need for coding. **Cons:** - Users face **mobile app limitations** , particularly restricted access to history beyond one month, affecting usability. - Users find the **limited features** of TeleCMI frustrating, particularly the lack of customization and mobile app functionality. - Users find **limited customization** options frustrating, particularly regarding ringtones and user interface simplicity. - Users suggest that the **dashboard is complicated** and would benefit from simplification and better organization of features. - Users suggest that the **UI/UX needs improvement** , as it's currently confusing for newcomers to TeleCMI. #### What Are Recent G2 Reviews of TeleCMI? **"[Great platform for call management and team productivity](https://www.g2.com/survey_responses/telecmi-review-13110455)"** **Rating:** 5.0/5.0 stars *— Summeet k.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-13110455) --- **"[Reliable calling Solution for Education Teams (Recommended)](https://www.g2.com/survey_responses/telecmi-review-13101594)"** **Rating:** 5.0/5.0 stars *— sneha V.* [Read full review](https://www.g2.com/survey_responses/telecmi-review-13101594) --- #### What Are G2 Users Discussing About TeleCMI? - [What is TeleCMI used for?](https://www.g2.com/discussions/what-is-telecmi-used-for) ### 9. [Ringover](https://www.g2.com/products/ringover/reviews) Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 466 **Who Is the Company Behind Ringover?** - **Seller:** [Ringover](https://www.g2.com/sellers/ringover) - **Year Founded:** 2018 - **HQ Location:** Montrouge - **Twitter:** @ringoverapp (832 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ringover-france/ (283 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Staffing and Recruiting, Computer Software - **Company Size:** 76% Small-Business, 21% Mid-Market #### What Are Ringover's Pros and Cons? **Pros:** - Ease of Use (79 reviews) - Customer Support (51 reviews) - Reliability (45 reviews) - Helpful (41 reviews) - Intuitive (40 reviews) **Cons:** - High Cost (12 reviews) - Expensive (11 reviews) - Glitches (8 reviews) - Missing Features (8 reviews) - Integration Issues (7 reviews) ### What Do G2 Reviewers Say About Ringover? *AI-generated summary from verified user reviews* **Pros:** - Users find Ringover to have a **user-friendly interface** , making communication seamless and enjoyable across devices. - Users appreciate the **responsive customer support** of Ringover, highlighting its helpfulness and effective management tools. - Users value the **reliability** of Ringover, noting its efficient performance and exceptional customer support. - Users appreciate the **helpful customer support** of Ringover, enhancing their overall experience and efficiency. - Users appreciate the **intuitive interface** of Ringover, enjoying seamless communication and efficient daily operations. **Cons:** - Users find Ringover's pricing **too expensive** for small companies, impacting affordability and overall call quality. - Users find Ringover **too expensive** for small companies, especially with unstable call quality impacting their business. - Users report **glitches** causing call issues and inaccurate text transcriptions, particularly following app updates. - Users express a need for **missing features** like CRM integration and improved SMS synchronization for a better experience. - Users find **integration issues** with certain platforms like Meta channels and Zoho Books, affecting ease of use. #### What Are Recent G2 Reviews of Ringover? **"[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)"** **Rating:** 5.0/5.0 stars *— Wouter K.* [Read full review](https://www.g2.com/survey_responses/ringover-review-12851244) --- **"[Ringover: quick start, top Pipedrive integration, and really useful AI](https://www.g2.com/survey_responses/ringover-review-13109839)"** **Rating:** 4.5/5.0 stars *— Victoria M.* [Read full review](https://www.g2.com/survey_responses/ringover-review-13109839) --- #### What Are G2 Users Discussing About Ringover? - [What does Ringover do?](https://www.g2.com/discussions/what-does-ringover-do) - 1 comment - [How do I cancel my Ringover account?](https://www.g2.com/discussions/how-do-i-cancel-my-ringover-account) - 1 comment - [How does Ringover work?](https://www.g2.com/discussions/how-does-ringover-work) - 1 comment - [Is Ringover legit?](https://www.g2.com/discussions/is-ringover-legit) ### 10. [Yeastar P-Series PBX System](https://www.g2.com/products/yeastar-p-series-pbx-system/reviews) Yeastar P-Series PBX System is the easy-first unified communications solution designed for every business size and industry. It reinvents how business connects by converging voice, video, chat, apps, and more in one solution, empowering modern businesses to engage teams, work anywhere, and delight customers easily. Easy to adopt, use, manage, and grow. With Yeastar P-Series PBX System, boundless communication will be within your easy reach. • Business phone system (Web, mobile & desktop) • Team chat & omnichannel messaging • Call center • Simplified system administration • Robust app ecosystem • Ready-made integrations & open API • Flexible deployment options: fully-hosted, self-managed, and hardware appliance • And more... **Average Rating:** 4.8/5.0 **Total Reviews:** 79 **Who Is the Company Behind Yeastar P-Series PBX System?** - **Seller:** [Xiamen Yeastar Digital Technology Co., Ltd](https://www.g2.com/sellers/xiamen-yeastar-digital-technology-co-ltd) - **Year Founded:** 2006 - **HQ Location:** Xiamen, China - **Twitter:** @Yeastar (2,504 Twitter followers) - **LinkedIn® Page:** https://cn.linkedin.com/company/yeastar (211 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 75% Small-Business, 21% Mid-Market #### What Are Yeastar P-Series PBX System's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Features (25 reviews) - Integrations (19 reviews) - Customer Support (18 reviews) - Easy Setup (18 reviews) **Cons:** - Missing Functionality (10 reviews) - Missing Features (8 reviews) - Expensive (7 reviews) - Limited Features (7 reviews) - High Cost (6 reviews) ### What Do G2 Reviewers Say About Yeastar P-Series PBX System? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of the Yeastar P-Series PBX System, allowing quick setup and seamless management. - Users appreciate the **feature richness** of Yeastar P-Series, benefiting from its extensive capabilities and seamless integration. - Users commend the **seamless integrations** of Yeastar P-Series PBX, enhancing connectivity across devices and applications. - Users appreciate the **excellent customer support** from Yeastar, with helpful resources and prompt assistance available online. - Users love the **easy setup** of Yeastar P-Series PBX, appreciating its user-friendly interface and modular design. **Cons:** - Users express concerns over **missing functionality** in Yeastar P-Series, especially with integration and hardware limitations. - Users feel the **missing features** like IVRs and outbound contact center capability limit the system's effectiveness. - Users find the **expensive pricing** of Yeastar P-Series PBX System limits its competitiveness and accessibility for many clients. - Users find the **limited features** of Yeastar P-Series PBX insufficient to meet various business needs and capabilities. - Users express concerns about the **high cost** of the Yeastar P-Series PBX System compared to other options available. #### What Are Recent G2 Reviews of Yeastar P-Series PBX System? **"[Flexible Call Switching and User-Friendly Web Interface](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941)"** **Rating:** 4.5/5.0 stars *— Girish S.* [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-12009941) --- **"[A powerful PBX system that constantly brings new functions with it](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875)"** **Rating:** 5.0/5.0 stars *— Markus E.* [Read full review](https://www.g2.com/survey_responses/yeastar-p-series-pbx-system-review-9348875) --- ### 11. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) Work smarter with Vonage Business Communications, our unified communications platform: seamlessly connect via voice, messaging and video, virtually anywhere globally. Over 40 powerful features give you the right balance of flexibility and control, offering everything your business needs to work smarter. With our award-winning mobile app, you can manage your communications from any device and collaborate from virtually anywhere. We boast a 99.999% uptime reliability¹, ensuring maximum productivity. Setup is simple, quick, and easy to scale as your business grows. No annual contracts mean you can cancel anytime. And we pride ourselves on top-notch customer service: access to help is just plain simple. That means you can call, email, chat, or visit our online support centers. We even offer customer portals with knowledge base articles that can help you find answers 24/7. ¹The 99.999% uptime claim is based on an average of Vonage Business's call availability. **Average Rating:** 4.3/5.0 **Total Reviews:** 478 **Who Is the Company Behind Vonage Business Communications?** - **Seller:** [Vonage](https://www.g2.com/sellers/vonage) - **Year Founded:** 2001 - **HQ Location:** Holmdel, NJ - **Twitter:** @Vonage (11,195 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5028/ (2,776 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** President, Office Manager - **Top Industries:** Staffing and Recruiting, Information Technology and Services - **Company Size:** 60% Small-Business, 33% Mid-Market #### What Are Vonage Business Communications's Pros and Cons? **Pros:** - Ease of Use (20 reviews) - Reliability (10 reviews) - Calling Features (9 reviews) - Customer Support (9 reviews) - Messaging Features (9 reviews) **Cons:** - Texting Limitations (8 reviews) - Call Drops (4 reviews) - Customer Service (4 reviews) - Call Connectivity Issues (3 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About Vonage Business Communications? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Vonage Business Communications, finding it user-friendly and simple to navigate. - Users value the **reliability** of Vonage Business Communications for seamless calling, even while remote or on vacation. - Users praise the **comprehensive calling features** of Vonage Business Communications, highlighting ease of use and versatility. - Users value the **exceptional customer support** from Vonage, ensuring a seamless setup and transition for their communication needs. - Users value the **easy-to-use messaging features** of Vonage, enhancing communication with clients and candidates effortlessly. **Cons:** - Users face **texting limitations** with Vonage, including unreliable SMS delivery and difficulties with contact data export. - Users often face **call drop issues** with Vonage Business Communications, disrupting important conversations and causing frustration. - Users experience **slow and unhelpful customer service** , making issue resolution frustrating and complicating their projects. - Users face **call connectivity issues** with Vonage Business Communications, including dropped calls and difficulties transferring calls. - Users often face **connection issues** with Vonage Business Communications, including dropped calls and delayed notifications. #### What Are Recent G2 Reviews of Vonage Business Communications? **"[All-in-One Cloud Communications with Powerful APIs and Innovation](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716)"** **Rating:** 5.0/5.0 stars *— Mohamed S.* [Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12775716) --- **"[Reliable, Flexible Communication That Keeps Our Team Connected Anywhere](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738)"** **Rating:** 5.0/5.0 stars *— Pavnesh C.* [Read full review](https://www.g2.com/survey_responses/vonage-business-communications-review-12887738) --- #### What Are G2 Users Discussing About Vonage Business Communications? - [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) - 2 comments - [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) - 1 comment ### 12. [3CX](https://www.g2.com/products/3cx/reviews) 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. **Average Rating:** 4.4/5.0 **Total Reviews:** 431 **Who Is the Company Behind 3CX?** - **Seller:** [3CX](https://www.g2.com/sellers/3cx) - **Company Website:** https://www.3cx.com - **Year Founded:** 2005 - **HQ Location:** Nicosia - **Twitter:** @3CX (30,475 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1021704/ (183 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, President - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 43% Small-Business #### What Are 3CX's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Reliability (31 reviews) - Flexibility (23 reviews) - Features (22 reviews) - Easy Setup (21 reviews) **Cons:** - Complex Processes (11 reviews) - Difficult Configuration (10 reviews) - Learning Curve (10 reviews) - Limited Features (10 reviews) - Expensive (9 reviews) ### What Do G2 Reviewers Say About 3CX? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of 3CX, noting its smooth interface and seamless communication capabilities. - Users value the **reliable functionality** of 3CX, enjoying seamless communication and excellent call quality consistently. - Users value the **flexibility** of 3CX, enjoying cost savings and seamless communication across various devices. - Users value the **automatic call handling** and seamless integration of communication tools in 3CX, enhancing reliability and efficiency. - Users value the **easy setup** of 3CX, enabling quick implementation and efficient communication integration. **Cons:** - Users struggle with **complex processes** in 3CX, often needing support for configuration and advanced features. - Users find **difficult configuration** challenges with 3CX, requiring technical skills and outside support for optimal setup. - Users find the **learning curve steep** for 3CX, especially for non-technical admins struggling with configuration and setups. - Users find the **limited features** of 3CX, like unavailable reports and troubleshooting challenges, frustrating and restrictive. - Users find 3CX **expensive, especially for non-profits** , desiring more affordable pricing options while managing overall costs. #### What Are Recent G2 Reviews of 3CX? **"[Easy Setup, Flexible SIP Trunk Extensions, and Strong Business Messaging](https://www.g2.com/survey_responses/3cx-review-12707768)"** **Rating:** 4.5/5.0 stars *— Matthew W.* [Read full review](https://www.g2.com/survey_responses/3cx-review-12707768) --- **"[Unmatched Value: 3CX’s Feature-Rich PBX That Just Works](https://www.g2.com/survey_responses/3cx-review-5362484)"** **Rating:** 5.0/5.0 stars *— Dan K.* [Read full review](https://www.g2.com/survey_responses/3cx-review-5362484) --- #### What Are G2 Users Discussing About 3CX? - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote ### 13. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,358 **Who Is the Company Behind JustCall?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** https://www.saaslabs.co/ - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small-Business, 31% Mid-Market #### What Are JustCall's Pros and Cons? **Pros:** - Ease of Use (286 reviews) - Features (207 reviews) - Helpful (193 reviews) - Customer Support (161 reviews) - Call Management (154 reviews) **Cons:** - Call Issues (154 reviews) - Call Functionality (99 reviews) - Connection Issues (78 reviews) - Missing Features (77 reviews) - Poor Call Quality (66 reviews) ### What Do G2 Reviewers Say About JustCall? *AI-generated summary from verified user reviews* **Pros:** - Users commend JustCall for its **ease of use** , ensuring a straightforward setup and seamless communication management. - Users love how JustCall provides **seamless integration** of calling, SMS, and CRM, enhancing communication efficiency. - Users appreciate how JustCall offers **seamless communication integration** , enhancing efficiency and saving time in daily operations. - Users praise JustCall for its **excellent customer support** , appreciating quick issue resolution and responsive follow-ups. - Users appreciate the **quick and seamless call management** in JustCall, enhancing efficiency and user satisfaction significantly. **Cons:** - Users experience significant **call issues** with JustCall, including lags and difficulties in transferring and monitoring calls. - Users face **call functionality limitations** with JustCall, including multiple clicks and drops in call quality during travel. - Users experience **connection issues** with JustCall, leading to dropped calls and interrupted conversations during use. - Users experience **missing features** with JustCall, as it lacks text functionality and customization options. - Users experience **poor call quality** and frequent drops, particularly when traveling and facing unstable internet connections. #### What Are Recent G2 Reviews of JustCall? **"[Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights](https://www.g2.com/survey_responses/justcall-review-12953018)"** **Rating:** 5.0/5.0 stars *— Richard L.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) --- **"[Efficient Communication Hub for Global Outreach and CRM Syncing](https://www.g2.com/survey_responses/justcall-review-12696120)"** **Rating:** 4.5/5.0 stars *— Soumyajit B.* [Read full review](https://www.g2.com/survey_responses/justcall-review-12696120) --- ### 14. [NFON](https://www.g2.com/products/nfon/reviews) NFON is a cloud-based business communication solution provider, designed to help organisations streamline their communication processes and enhance productivity. Headquartered in Munich, Germany, NFON has been at the forefront of empowering businesses since 2007, facilitating a transition from traditional on-premises systems to more agile and flexible communication methods. With a focus on security and scalability, NFON serves a diverse range of organisations across Europe, providing them with tools that simplify communication and support modern work environments. NFON suite includes several key solutions tailored to meet the varying needs of businesses. The NFON Cloud Telephony system is a modern, cloud-hosted telephone solution that replaces the complexities and costs associated with traditional PBX hardware. It offers essential telephony features such as voicemail, call forwarding, and conferencing, all accessible from any device, anywhere. This system is managed through a centralised online portal, allowing businesses to scale their communication capabilities effortlessly as they grow. Another significant offering is the NFON SIP Trunk, which serves as a secure and reliable connection between existing on-site PBX systems and the cloud. This solution enables businesses to transition to cloud-based communication at their own pace while benefiting from cost-effective and high-quality voice connectivity. This flexibility is particularly advantageous for organisations looking to modernise their communication infrastructure without a complete overhaul. For customer-facing teams, the NFON Contact Center provides a robust solution designed to manage high call volumes efficiently. With features like intelligent call routing, real-time analytics, and seamless integration with popular CRM systems, this solution empowers organisations to deliver exceptional customer service while optimising operational efficiency. NFON product is built with a focus on user-friendliness and flexibility, accommodating hybrid and international workforces with multi-language support across its applications. We provide cloud-based communication solutions that remove hardware complexity, scale with growing businesses, and comply with data protection regulations such as GDPR. Through continuous updates and AI-driven enhancements, we deliver reliable, secure tools that help teams stay connected and collaborate effectively — whether in the office, remotely, or across multiple locations. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 **Who Is the Company Behind NFON?** - **Seller:** [NFON](https://www.g2.com/sellers/nfon) - **Company Website:** https://www.nfon.com/ - **Year Founded:** 2007 - **HQ Location:** Munich, DE - **LinkedIn® Page:** https://www.linkedin.com/company/nfon/ (379 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 27% Enterprise, 27% Small-Business #### What Are NFON's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Features (4 reviews) - Reliability (4 reviews) - Chat Feature (3 reviews) - Customer Support (3 reviews) **Cons:** - Poor Chat Functionality (2 reviews) - Connection Issues (1 reviews) - Expensive (1 reviews) - Platform Limitations (1 reviews) - Poor Documentation (1 reviews) ### What Do G2 Reviewers Say About NFON? *AI-generated summary from verified user reviews* **Pros:** - Users find NFON to be **easy to use** , appreciated for its reliability and intuitive features for everyday tasks. - Users appreciate the **advanced AI features** of NFON, enhancing security and productivity with efficient, seamless communication. - Users commend NFON for its **operational reliability** , ensuring a stable and efficient communication environment for businesses. - Users value the **accurate chat feature** of NFON, enhancing efficiency and providing instant assistance through the AI chatbot. - Users value the **fast and professional customer support** of NFON, enhancing their overall experience with the service. **Cons:** - Users find the **poor chat functionality** limits their ability to share notes during video calls, impacting communication. - Users experience occasional **connection issues** , but outages are usually brief and manageable. - Users wish NFON was **more affordable** , citing the higher cost as a drawback in their experience. - Users find the **lack of chat feature** in NFON video calls significantly limits its functionality compared to competitors. - Users find the **documentation outdated** , but some manage to navigate the product due to its simplicity. #### What Are Recent G2 Reviews of NFON? **"[Secure AI Features and Easy-to-Use Cloud Telephony](https://www.g2.com/survey_responses/nfon-review-12390702)"** **Rating:** 5.0/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/nfon-review-12390702) --- **"[The right decision for our IT consulting](https://www.g2.com/survey_responses/nfon-review-12365049)"** **Rating:** 4.0/5.0 stars *— Alexander M.* [Read full review](https://www.g2.com/survey_responses/nfon-review-12365049) --- ### 15. [FreePBX](https://www.g2.com/products/freepbx/reviews) FreePBX is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server. FreePBX is licensed under the GNU General Public License (GPL), an open source license. FreePBX can be installed manually or as part of the pre-configured FreePBX Distro that includes the system OS, Asterisk, FreePBX GUI and assorted dependencies. **Average Rating:** 4.5/5.0 **Total Reviews:** 17 **Who Is the Company Behind FreePBX?** - **Seller:** [Sangoma](https://www.g2.com/sellers/sangoma) - **Year Founded:** 1984 - **HQ Location:** Markham, ON - **Twitter:** @Sangoma (6,562 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/106543/ (604 employees on LinkedIn®) - **Ownership:** TSX-V:STC **Who Uses This Product?** - **Company Size:** 65% Small-Business, 35% Mid-Market #### What Are FreePBX's Pros and Cons? **Cons:** - Access Issues (1 reviews) - Internet Dependency (1 reviews) ### What Do G2 Reviewers Say About FreePBX? *AI-generated summary from verified user reviews* **Cons:** - Users report **access issues** due to recent DOS attacks, affecting service availability and reliability. - Users report experiencing **service interruptions due to internet dependency** , particularly highlighted during recent attacks on the system. #### What Are Recent G2 Reviews of FreePBX? **"[Feature-Rich and Easy Way to Install Asterisk with FreePBX](https://www.g2.com/survey_responses/freepbx-review-12470177)"** **Rating:** 4.5/5.0 stars *— Jason H.* [Read full review](https://www.g2.com/survey_responses/freepbx-review-12470177) --- **"[Flexible, Cost-Effective Asterisk Management with a Web-Based GUI](https://www.g2.com/survey_responses/freepbx-review-12453735)"** **Rating:** 5.0/5.0 stars *— Nayan G.* [Read full review](https://www.g2.com/survey_responses/freepbx-review-12453735) --- #### What Are G2 Users Discussing About FreePBX? - [What is FreePBX used for?](https://www.g2.com/discussions/what-is-freepbx-used-for) ### 16. [NUACOM](https://www.g2.com/products/nuacom/reviews) Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company. **Average Rating:** 4.8/5.0 **Total Reviews:** 301 **Who Is the Company Behind NUACOM?** - **Seller:** [NUACOM](https://www.g2.com/sellers/nuacom) - **Year Founded:** 2009 - **HQ Location:** Ireland - **Twitter:** @nuacomie (742 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15194499/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Managing Director - **Top Industries:** Construction, Staffing and Recruiting - **Company Size:** 93% Small-Business, 7% Mid-Market #### What Are NUACOM's Pros and Cons? **Pros:** - Customer Support (54 reviews) - Ease of Use (47 reviews) - Helpful (42 reviews) - Easy Setup (32 reviews) - Customer Service (26 reviews) **Cons:** - Call Issues (7 reviews) - Call Limitations (4 reviews) - High Cost (4 reviews) - Missing Features (4 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About NUACOM? *AI-generated summary from verified user reviews* **Pros:** - Users commend NUACOM's **excellent customer support** , noting prompt resolutions and friendly assistance throughout the onboarding process. - Users find NUACOM to be **extremely easy to use** , with excellent onboarding support and a well-laid-out portal. - Users find NUACOM to be very **helpful** , enhancing call handling and offering excellent support throughout the process. - Users value the **easy setup** process of NUACOM, highlighting seamless transitions and quick assistance from the team. - Users praise the **efficient and friendly customer service** of NUACOM, highlighting the staff's helpfulness and expertise. **Cons:** - Users experience **occasional call issues** , including lag, but find support helpful in resolving them. - Users face **call limitations** with NUACOM, including issues accessing calls directly and lack of texting integration. - Users find NUACOM to be **highly expensive** , especially when needing multiple extensions and additional features. - Users express the desire for **missing features** , including more headset options and essential report functions. - Users experience **connection issues** with NUACOM, as call quality relies heavily on stable internet speed and bandwidth. #### What Are Recent G2 Reviews of NUACOM? **"[Seamless Multi-Country Number Porting with Proactive, Clear Support](https://www.g2.com/survey_responses/nuacom-review-12965235)"** **Rating:** 5.0/5.0 stars *— Virginia D.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12965235) --- **"[Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform](https://www.g2.com/survey_responses/nuacom-review-12798834)"** **Rating:** 4.5/5.0 stars *— Brian W.* [Read full review](https://www.g2.com/survey_responses/nuacom-review-12798834) --- #### What Are G2 Users Discussing About NUACOM? - [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for) ### 17. [Zadarma Cloud PBX](https://www.g2.com/products/zadarma-cloud-pbx/reviews) Zadarma provides a comprehensive voice telecommunication solution for companies of all sizes. From virtual numbers in over 110 countries and free Cloud PBX to free CRM, AI voice agent, Call Tracking and various website widgets - you can fully establish your business phone system in a matter of a few minutes and at attractive rates. **Average Rating:** 4.6/5.0 **Total Reviews:** 30 **Who Is the Company Behind Zadarma Cloud PBX?** - **Seller:** [Zadarma](https://www.g2.com/sellers/zadarma) - **Year Founded:** 2006 - **HQ Location:** London, England - **Twitter:** @ZadarmaHQ (1,142 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/zadarma/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are Zadarma Cloud PBX's Pros and Cons? **Pros:** - Business Tools (4 reviews) - Easy Integration (3 reviews) - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Reliability (2 reviews) **Cons:** - Call Issues (2 reviews) - Platform Limitations (2 reviews) - Browser Compatibility (1 reviews) - Complex Processes (1 reviews) - Connection Issues (1 reviews) ### What Do G2 Reviewers Say About Zadarma Cloud PBX? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless integration** of Zadarma Cloud PBX, enhancing communication and workflow efficiency for their businesses. - Users value the **easy integration** of Zadarma Cloud PBX, enhancing workflow without added administrative burdens. - Users find the **ease of use** in setting up rules and configurations with Zadarma Cloud PBX incredibly efficient. - Users value the **easy setup** of Zadarma Cloud PBX, facilitating efficient routing and quick production readiness. - Users commend the **reliability** of Zadarma Cloud PBX, ensuring consistent performance and seamless Salesforce integration for effective communication. **Cons:** - Users experience **call issues** with inconsistent connectivity and occasional spam, leading to frustration during important communications. - Users find the **PBX model limiting** , making it challenging to create complex voice applications as desired. - Users experience **browser compatibility issues** that necessitated standardization and troubleshooting to ensure optimal functionality. - Users find the **complex processes** in Zadarma Cloud PBX can feel overly structured and limiting for advanced projects. - Users often face **connection issues** with Zadarma Cloud PBX, impacting service reliability and user experience. #### What Are Recent G2 Reviews of Zadarma Cloud PBX? **"[Flexible PBX That Keeps High-Volume Hotel Calls Organized](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12904850)"** **Rating:** 5.0/5.0 stars *— Leone S.* [Read full review](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12904850) --- **"[Call Queues and Stats Dashboard Keep Our Team Organized During Peak Periods](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12877061)"** **Rating:** 5.0/5.0 stars *— Elena M.* [Read full review](https://www.g2.com/survey_responses/zadarma-cloud-pbx-review-12877061) --- #### What Are G2 Users Discussing About Zadarma Cloud PBX? - [What are the benefits of cloud PBX?](https://www.g2.com/discussions/what-are-the-benefits-of-cloud-pbx) - [What is PBX Zadarma?](https://www.g2.com/discussions/what-is-pbx-zadarma) - 1 comment - [What are some features of a PBX?](https://www.g2.com/discussions/what-are-some-features-of-a-pbx) - 1 comment ### 18. [Twilio](https://www.g2.com/products/twilio/reviews) Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. **Average Rating:** 4.1/5.0 **Total Reviews:** 458 **Who Is the Company Behind Twilio?** - **Seller:** [Twilio](https://www.g2.com/sellers/twilio) - **Company Website:** https://www.twilio.com - **Year Founded:** 2008 - **HQ Location:** San Francisco, CA - **Twitter:** @twilio (81,644 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/twilio-inc-/ (6,678 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Senior Software Engineer, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Small-Business, 31% Mid-Market #### What Are Twilio's Pros and Cons? **Pros:** - Ease of Use (40 reviews) - Easy Integrations (30 reviews) - Integrations (23 reviews) - Easy Setup (21 reviews) - API Integration (19 reviews) **Cons:** - Expensive (26 reviews) - Poor Customer Support (23 reviews) - Difficult Configuration (14 reviews) - Complex Setup (11 reviews) - Technical Knowledge Required (11 reviews) ### What Do G2 Reviewers Say About Twilio? *AI-generated summary from verified user reviews* **Pros:** - Users praise Twilio for its **ease of use** , enabling quick decisions and efficient integration with other systems. - Users praise Twilio for its **easy integrations** , facilitating seamless communication and enhancing business operations effectively. - Users value the **seamless integrations** of Twilio, enabling easy connection with various applications and systems. - Users praise Twilio for its **easy setup** , enabling seamless integration into various applications and improving workflows. - Users value Twilio's **easy API integration** , enabling seamless communication and enhancing overall business operations. **Cons:** - Users find Twilio's plans **too expensive** , making it challenging for small-scale startups to afford them. - Users experience **poor customer support** with slow response times, particularly in the Asia region, impacting their overall satisfaction. - Users find Twilio's **difficult configuration** challenging, especially for newcomers without programming expertise. - Users find the **setup complicated** for advanced features, requiring technical knowledge that can overwhelm smaller teams. - Users find that **technical knowledge is required** for Twilio, making it challenging for non-developers to use effectively. #### What Are Recent G2 Reviews of Twilio? **"[High-Volume Emailing Without Risk, Plus Smooth SAML Integration](https://www.g2.com/survey_responses/twilio-review-12676571)"** **Rating:** 4.0/5.0 stars *— Robert B.* [Read full review](https://www.g2.com/survey_responses/twilio-review-12676571) --- **"[Reliable, Developer-Friendly APIs for Scalable Communications](https://www.g2.com/survey_responses/twilio-review-13099388)"** **Rating:** 4.5/5.0 stars *— Verified User in Internet* [Read full review](https://www.g2.com/survey_responses/twilio-review-13099388) --- #### What Are G2 Users Discussing About Twilio? - [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment - [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment - [What makes twilio unique?](https://www.g2.com/discussions/what-makes-twilio-unique) - [What is twilio software?](https://www.g2.com/discussions/what-is-twilio-software) - [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment ### 19. [Talkroute](https://www.g2.com/products/talkroute/reviews) Talkroute is a cloud based business phone system designed to help small and midsize businesses sound professional, stay connected, and manage calls from anywhere. Built for modern, distributed teams, Talkroute replaces traditional phone systems with a flexible virtual phone solution that works seamlessly across desktop, mobile, and web without requiring specialized hardware. With Talkroute, businesses can create a polished phone presence using features like local, toll free, and vanity phone numbers, multi level auto attendants, call routing, call forwarding, voicemail, call recording, and business SMS. Calls can be answered on smartphones, computers, or existing desk phones, allowing teams to work remotely or on the go while delivering a consistent and professional customer experience. Talkroute is especially well suited for service based businesses, startups, agencies, healthcare practices, legal firms, and growing companies that need a reliable VoIP phone system without enterprise level complexity or cost. Setup is fast, configuration is intuitive, and updates can be made instantly through an easy to use web dashboard with no IT team required. Unlike many UCaaS platforms that bundle unnecessary features or lock customers into rigid plans, Talkroute focuses on simplicity, transparency, and value. Pricing is straightforward, with no long term contracts, no per user confusion, and no surprise fees, making it an ideal choice for small businesses that want predictable costs as they grow. Talkroute also integrates smoothly into existing workflows. Teams can manage calls alongside email, CRM tools, and other business software, while features like call routing rules and business hours help ensure customers always reach the right person at the right time. Call analytics and reporting provide insight into call volume, performance, and customer behavior. Backed by responsive, US based customer support, Talkroute is known for hands on onboarding and real human assistance when it is needed. Whether a business is upgrading from a personal phone number or replacing a legacy PBX system, Talkroute delivers a modern virtual phone system that is dependable, easy to use, and built specifically for small business needs. **Average Rating:** 4.6/5.0 **Total Reviews:** 44 **Who Is the Company Behind Talkroute?** - **Seller:** [Talkroute](https://www.g2.com/sellers/talkroute) - **Year Founded:** 2013 - **HQ Location:** Chicago, IL - **Twitter:** @Talkroute (376 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/19217712/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Real Estate, Information Technology and Services - **Company Size:** 100% Small-Business, 7% Mid-Market #### What Are Talkroute's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Easy Setup (10 reviews) - Quick Setup (9 reviews) - Customer Support (6 reviews) - Features (6 reviews) **Cons:** - Limited Options (3 reviews) - Performance Issues (3 reviews) - Poor Reporting (3 reviews) - Inadequate Reporting (2 reviews) - Integration Issues (2 reviews) ### What Do G2 Reviewers Say About Talkroute? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Talkroute, appreciating its straightforward setup and necessary features without clutter. - Users appreciate the **easy setup** of Talkroute, enabling quick configurations without hardware investments. - Users appreciate the **quick setup** of Talkroute, enabling seamless call management and support accessibility from anywhere. - Users appreciate the **responsive and knowledgeable customer support** of Talkroute, ensuring quick and efficient assistance. - Users value the **essential and streamlined features** of Talkroute, enjoying a clutter-free experience tailored to their needs. **Cons:** - Users find the **customization options limited** , especially regarding call flows, reporting, and hold music selection. - Users experience **performance issues** with Talkroute, including slow loading times and lag in notifications. - Users find the **reporting inadequate** , wishing for more detailed options to enhance call tracking and insights. - Users find the **inadequate reporting** lacking detail, which impacts their overall experience but is not a deal breaker. - Users desire **more integrations** with CRMs and tools, indicating limited connectivity as a drawback of Talkroute. #### What Are Recent G2 Reviews of Talkroute? **"[Talkroute Makes Business Calling Simple and Reliable](https://www.g2.com/survey_responses/talkroute-review-12229071)"** **Rating:** 5.0/5.0 stars *— Plassot H.* [Read full review](https://www.g2.com/survey_responses/talkroute-review-12229071) --- **"[Efficient Voicemail Transcription Saves Me Time Every Day](https://www.g2.com/survey_responses/talkroute-review-11803616)"** **Rating:** 5.0/5.0 stars *— Stephanie S.* [Read full review](https://www.g2.com/survey_responses/talkroute-review-11803616) --- #### What Are G2 Users Discussing About Talkroute? - [Who owns Talkroute?](https://www.g2.com/discussions/who-owns-talkroute) - 1 comment - [Is Talkroute Hipaa compliant?](https://www.g2.com/discussions/is-talkroute-hipaa-compliant) - 1 upvote - [What is Talkroute com?](https://www.g2.com/discussions/what-is-talkroute-com) - [How do I use Talkroute?](https://www.g2.com/discussions/how-do-i-use-talkroute) ### 20. [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews) Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.  **Average Rating:** 4.5/5.0 **Total Reviews:** 63 **Who Is the Company Behind Broadvoice?** - **Seller:** [Broadvoice](https://www.g2.com/sellers/broadvoice) - **Year Founded:** 2005 - **HQ Location:** Northridge, US - **Twitter:** @broadvoice (562 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/57907 (258 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Small-Business, 27% Mid-Market #### What Are Broadvoice's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Customer Support (13 reviews) - Reliability (13 reviews) - VoIP Services (11 reviews) - Accessibility (9 reviews) **Cons:** - Lack of Intuitiveness (5 reviews) - Call Connectivity Issues (3 reviews) - Call Issues (3 reviews) - Complex Processes (3 reviews) - Internet Dependency (3 reviews) ### What Do G2 Reviewers Say About Broadvoice? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Broadvoice, enjoying seamless call management and excellent customer service. - Users commend Broadvoice for its **excellent customer support** , highlighting responsiveness and easy navigation with no outages. - Users value the **reliability** of Broadvoice, with no outages and efficient call management enhancing their experience. - Users value the **flexibility and accessibility** of Broadvoice VoIP services, enhancing communication in a hybrid work environment. - Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and effective call management anywhere. **Cons:** - Users find Broadvoice has a **lack of intuitiveness** , especially with its mobile app and call flow creation. - Users report occasional **call connectivity issues** that disrupt their experience and hinder communication quality. - Users report **call quality issues** with Broadvoice, including missed calls and choppy audio during conversations. - Users find the **call tree setup and customer portal complicated** , leading to a less user-friendly experience. - Users note the **internet dependency** of Broadvoice affects call quality and functionality during connectivity issues. #### What Are Recent G2 Reviews of Broadvoice? **"[Broadvoice Enhances Mobility with Reliable VoIP](https://www.g2.com/survey_responses/broadvoice-review-6643620)"** **Rating:** 4.5/5.0 stars *— Carlton W.* [Read full review](https://www.g2.com/survey_responses/broadvoice-review-6643620) --- **"[Great Customer Service and Fluent Call Handling](https://www.g2.com/survey_responses/broadvoice-review-10991686)"** **Rating:** 5.0/5.0 stars *— Mathew B.* [Read full review](https://www.g2.com/survey_responses/broadvoice-review-10991686) --- #### What Are G2 Users Discussing About Broadvoice? - [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for) ### 21. [Streams.AI](https://www.g2.com/products/streams-ai/reviews) Streams.AI by PanTerra Networks is a unified, AI-powered cloud-based communications platform designed to help businesses streamline communication and engagement efforts. The solution integrates voice, video, messaging, file sharing, and contact center functionalities into a single, user-friendly interface. Streams.AI allows teams of all sizes to connect and collaborate seamlessly, eliminating the need to juggle multiple applications. Streams.AI encompasses businesses across various sectors, particularly those in industries that prioritize security and uptime, such as healthcare, finance, and legal. These organizations often require robust communication solutions that can adapt to their evolving needs. Streams.AI is designed to support these requirements, offering features that enhance productivity and facilitate effective collaboration from any device. Streams.AI offers advanced contact center features, such as auto-attendant routing and call analytics, which help organizations manage customer interactions more effectively. Administrative controls are built into the system, allowing IT teams to customize settings and monitor usage, ensuring that the platform aligns with organizational policies and compliance requirements. One of the standout aspects of Streams.AI is its commitment to security and reliability. With built-in compliance measures and 24/7 support, PanTerra Networks provides a managed communications experience that businesses can trust. This level of support is particularly crucial for industries that handle sensitive information, as it ensures that communications remain secure and uninterrupted. Stream.AI's scalability means that it can grow alongside any business, accommodating increasing demands without compromising performance. Security and reliability are standout aspects of Streams.AI, as the platform incorporates built-in compliance measures and offers 24/7 support. PanTerra Networks provides a managed communications experience that businesses can trust. This commitment to security ensures that communications remain secure and uninterrupted, fostering confidence and engagement among users. By integrating multiple functionalities into a single customer engaging platform, Streams.AI simplifies workflows and fosters a more connected and efficient work environment. **Average Rating:** 4.3/5.0 **Total Reviews:** 37 **Who Is the Company Behind Streams.AI?** - **Seller:** [PanTerra Networks](https://www.g2.com/sellers/panterra-networks) - **Company Website:** https://www.panterranetworks.com - **Year Founded:** 2001 - **HQ Location:** San Jose, California - **Twitter:** @panterranetwork (467 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/27096/ (133 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 51% Small-Business, 31% Mid-Market #### What Are Streams.AI's Pros and Cons? **Pros:** - Reliability (3 reviews) - Cloud Storage (2 reviews) - Ease of Use (2 reviews) - High Quality (2 reviews) - Business Tools (1 reviews) **Cons:** - Difficult Interface (2 reviews) - Inconvenience (2 reviews) - Admin Control (1 reviews) - Admin Control Issues (1 reviews) - Complex Process (1 reviews) ### What Do G2 Reviewers Say About Streams.AI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional reliability** of Streams.AI, noting its impressive uptime and consistent performance over the years. - Users value the **cloud storage capabilities** of Streams.AI, enhancing flexibility and patient care quality across locations. - Users appreciate the **ease of use** of Streams.AI, facilitating seamless operation and excellent service delivery. - Users commend the **high quality** of Streams.AI, praising its reliability and impact on patient care and service. - Users praise the **flexibility of business tools** in Streams.AI, enhancing healthcare delivery and work-life balance. **Cons:** - Users find the **difficult interface** frustrating, noting it's not intuitive for accessing needed areas easily. - Users experience **inconvenience** with the admin portal, finding it unintuitive and affecting their workflow with extensions. - Users find the **admin portal unintuitive** , leading to frustration when making changes to extensions due to infrequent use. - Users find the **admin control issues** frustrating, especially when needing to make infrequent changes to extensions. - Users find the **complex process** of the admin portal frustrating, often forgetting steps when making changes to extensions. #### What Are Recent G2 Reviews of Streams.AI? **"[Easy to Use, Competitive Pricing, and Amazing Support](https://www.g2.com/survey_responses/streams-ai-review-12774016)"** **Rating:** 5.0/5.0 stars *— Verified User in Legal Services* [Read full review](https://www.g2.com/survey_responses/streams-ai-review-12774016) --- **"[Outstanding Customer Service and Excellent Value](https://www.g2.com/survey_responses/streams-ai-review-12529303)"** **Rating:** 5.0/5.0 stars *— jen r.* [Read full review](https://www.g2.com/survey_responses/streams-ai-review-12529303) --- #### What Are G2 Users Discussing About Streams.AI? - [What software do streamers use to stream?](https://www.g2.com/discussions/what-software-do-streamers-use-to-stream) - [What is the function of broadcast software?](https://www.g2.com/discussions/streams-what-is-the-function-of-broadcast-software) - [What are Streams software?](https://www.g2.com/discussions/what-are-streams-software) - 1 comment - [What are features of streaming?](https://www.g2.com/discussions/what-are-features-of-streaming) ### 22. [Fusion Connect: Modern Connectivity and Communications Solutions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews) Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. **Average Rating:** 4.4/5.0 **Total Reviews:** 63 **Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions?** - **Seller:** [Fusion Connect](https://www.g2.com/sellers/fusion-connect) - **Company Website:** https://www.fusionconnect.com - **Year Founded:** 2003 - **HQ Location:** Atlanta, Georgia, United States - **Twitter:** @FusionConnectSM (1,114 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/63248/ (1,615 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Non-Profit Organization Management, Restaurants - **Company Size:** 37% Small-Business, 33% Mid-Market #### What Are Fusion Connect: Modern Connectivity and Communications Solutions's Pros and Cons? **Pros:** - Helpful (17 reviews) - Customer Support (16 reviews) - Ease of Use (13 reviews) - Reliability (11 reviews) - Customer Service (8 reviews) **Cons:** - Billing Issues (6 reviews) - Poor Customer Support (6 reviews) - Complex Processes (5 reviews) - Connection Issues (5 reviews) - Customer Service (5 reviews) ### What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions? *AI-generated summary from verified user reviews* **Pros:** - Users value the **responsive tech support** of Fusion Connect, ensuring timely assistance and simplifying communication across services. - Users commend the **responsive and professional customer support** of Fusion Connect, enhancing overall service experience and confidence. - Users find **ease of use** with Fusion Connect, praising its streamlined management and excellent customer support. - Users value the **reliability** of Fusion Connect, ensuring seamless connectivity with excellent support and quick assistance. - Users praise the **excellent customer service** of Fusion Connect, highlighting quick responses and helpful support from the team. **Cons:** - Users have experienced **billing issues** , but recent improvements have led to better accuracy and management of statements. - Users experience **poor customer support** , with long ticket resolutions and a lack of effective communication from the team. - Users find Fuse Connect's processes to be **complex and cumbersome** , impacting efficiency and overall user experience. - Users face **connection issues** due to underlying carriers, leading to delays and difficulties during outages. - Users find the **customer service experience inconsistent** , with slow ticket resolutions and a need for improved communication. #### What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions? **"[Easy Transition with Significant Cost Savings](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)"** **Rating:** 5.0/5.0 stars *— Kevin R.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272) --- **"[Fusion Connect always Delivers](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)"** **Rating:** 4.5/5.0 stars *— Nicholas K.* [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005) --- ### 23. [AVOXI](https://www.g2.com/products/avoxi/reviews) AVOXI is a global communications software platform that delivers the industry’s most extensive premium voice coverage. We help 5,000+ global enterprises consolidate dated telephony networks into a single software solution that orchestrates international voice with unmatched automation, visibility, and intelligence. Whether you are scaling a global contact center, implementing AI voice for customer service or managing mission-critical enterprise communications, AVOXI turns the complexity of global connectivity into a clear, centralized operation. Go global and reach customers locally with the platform built for how international voice should be. Learn more at www.avoxi.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 30 **Who Is the Company Behind AVOXI?** - **Seller:** [AVOXI](https://www.g2.com/sellers/avoxi) - **Year Founded:** 2001 - **HQ Location:** Atlanta, GA - **Twitter:** @AVOXI (3,816 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/142536/ (169 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 53% Small-Business, 40% Mid-Market #### What Are AVOXI's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Easy Setup (1 reviews) **Cons:** - Customer Service (2 reviews) - Expensive (2 reviews) - Inadequate Reporting (1 reviews) - Lack of Clarity (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About AVOXI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **dedicated customer support** from AVOXI, helping them set up and address all their queries. - Users value the **easy setup** process offered by AVOXI, appreciating the comprehensive support throughout the experience. **Cons:** - Users criticize the **unacceptable customer service** and inconsistencies in quoted pricing, undermining trust and efficiency. - Users find AVOXI **expensive and frustrating** , citing unacceptable customer service and hidden fees in quotations. - Users express frustration over the **inadequate reporting** of AVOXI, citing misleading quotations and poor customer service. - Users express frustration over the **lack of clarity** in pricing, feeling misled by quoted amounts and hidden fees. - Users desire **more features** in AVOXI, particularly the ability to customize call routing for better control. #### What Are Recent G2 Reviews of AVOXI? **"[Reliable, Flexible Global Voice with Seamless Microsoft Teams Integration](https://www.g2.com/survey_responses/avoxi-review-12854310)"** **Rating:** 5.0/5.0 stars *— Nicolás Vlady W.* [Read full review](https://www.g2.com/survey_responses/avoxi-review-12854310) --- **"[Exceptional Support and a Reliable, Cost-Saving Platform](https://www.g2.com/survey_responses/avoxi-review-12941430)"** **Rating:** 5.0/5.0 stars *— Zlatan H.* [Read full review](https://www.g2.com/survey_responses/avoxi-review-12941430) --- #### What Are G2 Users Discussing About AVOXI? - [What is virtual call center business?](https://www.g2.com/discussions/what-is-virtual-call-center-business) - [How do I set up Avoxi?](https://www.g2.com/discussions/how-do-i-set-up-avoxi) - [What is Avoxi genius?](https://www.g2.com/discussions/what-is-avoxi-genius) - [What does AVOXI do?](https://www.g2.com/discussions/what-does-avoxi-do) - 1 comment, 1 upvote ### 24. [MiVoice Connect](https://www.g2.com/products/mivoice-connect/reviews) MiVoice Connect is an on-site business phone system that unifies communication and collaboration tools into a single, user-friendly interface. It enables users to effortlessly locate contacts, verify their availability, and connect via phone, instant messaging, video, desktop sharing, or conference calls without the need to open multiple applications or windows. Key Features and Functionality: - Unified Communications Client: Offers a consistent user experience across devices, allowing seamless transitions between desk phones, softphones, and mobile applications without requiring a VPN for remote access. - Advanced Integrations: Supports numerous applications and plug-ins that enhance system utility, such as merging call records with customer data to improve service efficiency, identify sales trends, and optimize staffing. - Comprehensive Contact Center Solutions: Provides multichannel skills-based routing, integrated self-service IVR, real-time dashboards, and outbound campaign management to enhance customer interactions. - Flexible Deployment Options: Designed for cloud, on-site, and hybrid deployments, accommodating various business needs and infrastructures. Primary Value and User Solutions: MiVoice Connect streamlines enterprise communication by consolidating various tools into a single platform, enhancing productivity and collaboration. Its intuitive interface and seamless device integration reduce complexity, while advanced features like multichannel contact center capabilities and robust integrations address diverse business communication needs. Additionally, its reputation for cost efficiency and ease of administration ensures a low total cost of ownership, making it a valuable solution for businesses seeking effective and scalable communication systems. **Average Rating:** 4.2/5.0 **Total Reviews:** 62 **Who Is the Company Behind MiVoice Connect?** - **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) - **Year Founded:** 1972 - **HQ Location:** Kanata, Ontario - **Twitter:** @Mitel (22,451 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4924/ (4,011 employees on LinkedIn®) - **Total Revenue (USD mm):** $1,300 **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 52% Mid-Market, 48% Small-Business #### What Are MiVoice Connect's Pros and Cons? **Pros:** - Reliability (1 reviews) **Cons:** - Lack of Intuitiveness (1 reviews) ### What Do G2 Reviewers Say About MiVoice Connect? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable power routing** feature of MiVoice Connect, effectively managing nuisance calls by directing them to voicemail. **Cons:** - Users find the **lack of intuitiveness** in MiVoice Connect makes learning its functionality challenging, even with the manual. #### What Are Recent G2 Reviews of MiVoice Connect? **"[Useful integration for desktop control of VOIP phone line.](https://www.g2.com/survey_responses/mivoice-connect-review-9901247)"** **Rating:** 4.0/5.0 stars *— Verified User in Museums and Institutions* [Read full review](https://www.g2.com/survey_responses/mivoice-connect-review-9901247) --- **"[good experiance](https://www.g2.com/survey_responses/mivoice-connect-review-9102158)"** **Rating:** 5.0/5.0 stars *— Milan K.* [Read full review](https://www.g2.com/survey_responses/mivoice-connect-review-9102158) --- #### What Are G2 Users Discussing About MiVoice Connect? - [What is MiVoice Connect used for?](https://www.g2.com/discussions/what-is-mivoice-connect-used-for) - [How do you use a Mitel connect softphone?](https://www.g2.com/discussions/how-do-you-use-a-mitel-connect-softphone) - [How do I share my screen with Mitel connect?](https://www.g2.com/discussions/mivoice-connect-how-do-i-share-my-screen-with-mitel-connect) - [What is MiCloud connect?](https://www.g2.com/discussions/mivoice-connect-what-is-micloud-connect) - [What is Mitel connect?](https://www.g2.com/discussions/what-is-mitel-connect) ### 25. [VirtualPBX](https://www.g2.com/products/virtualpbx/reviews) VirtualPBX is a leading provider of business communication solutions, offering a suite of products designed to help companies of all sizes connect with their customers and teams. The three core products are VirtualPBX Business Phone Plans, VirtualText, and VirtualPBX Contact Center. VirtualPBX Business Phone Plans: This is a comprehensive VoIP phone system that provides professional-grade features for small and medium businesses. It allows users to manage their business calls from any device—whether it's a mobile phone, desktop, or traditional desk phone. Key features include an auto-attendant, customizable greetings, advanced call reporting, call recording, and seamless CRM integrations. The plans are designed to be flexible and scalable, providing businesses with the tools they need to stay connected and professional from anywhere. VirtualText: This is a standalone business text messaging service that enables organizations to streamline customer and team communication. VirtualText allows businesses to send and receive SMS and MMS messages using their existing business phone numbers. It offers a shared inbox for team collaboration, and powerful marketing features like automated messaging, drip campaigns, scheduled blasts, and contact segmentation. The service also integrates with popular CRMs and internal communication apps, helping businesses to manage conversations, send targeted messages, and stay compliant with industry regulations. VirtualPBX Contact Center: Designed for businesses with higher call volumes, the Contact Center solution provides advanced features to manage and optimize customer service operations. It includes everything from the Business Phone Plans, with added capabilities like Automatic Call Distribution (ACD) queues, live dashboards for real-time monitoring, and in-depth call analytics. The system allows for features like call tagging, callback options, and supervisor tools like "whisper" and "barge" to improve agent performance and customer experiences. The Contact Center is built to streamline workflows, providing robust integrations with CRMs to give agents the full context of every customer interaction. **Average Rating:** 4.2/5.0 **Total Reviews:** 35 **Who Is the Company Behind VirtualPBX?** - **Seller:** [VirtualPBX](https://www.g2.com/sellers/virtualpbx) - **Year Founded:** 1997 - **HQ Location:** San Jose, CA - **Twitter:** @VirtualPBX (5,359 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/108679/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 97% Small-Business, 3% Mid-Market #### What Are VirtualPBX's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Customer Service (2 reviews) - Helpful (2 reviews) - Convenience (1 reviews) - Efficiency (1 reviews) ### What Do G2 Reviewers Say About VirtualPBX? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** of VirtualPBX, highlighting professionalism and helpfulness throughout their experience. - Users commend the **exceptional customer service** of VirtualPBX, highlighting professionalism and thorough support throughout their experience. - Users praise the **helpful customer service** of VirtualPBX, noting their professionalism and attentive support throughout the process. - Users appreciate the **excellent customer service** of VirtualPBX, noting their helpfulness in resolving issues effectively. - Users commend the **efficiency** of VirtualPBX, highlighting exceptional service and timely assistance throughout their onboarding process. #### What Are Recent G2 Reviews of VirtualPBX? **"[Reliable Communication with Stellar Support](https://www.g2.com/survey_responses/virtualpbx-review-12686476)"** **Rating:** 5.0/5.0 stars *— Misael S.* [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12686476) --- **"[VirtualPBX: Essential for Solopreneurs, Easy Call Management](https://www.g2.com/survey_responses/virtualpbx-review-12980109)"** **Rating:** 5.0/5.0 stars *— Vernon D.* [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12980109) --- #### What Are G2 Users Discussing About VirtualPBX? - [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5) - [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps) - [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for) - [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software) ## What Is Cloud PBX Platforms Software? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to Cloud PBX Platforms Software? - [Contact Center Software](https://www.g2.com/categories/contact-center) - [VoIP Providers](https://www.g2.com/categories/voip-providers) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)