--- title: callstream Reviews meta_title: 'callstream Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how callstream works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3 scale: '5' date_modified: '2026-02-23' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # callstream Reviews **Vendor:** Ziff Davis **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.5/5.0 **Total Reviews:** 3 ## About callstream Callstream TRAC is a highly-configurable, hosted contact centre solution with enterprise-level management and reporting features. Therefore, you can achieve outstanding performance, with no hardware costs and all the flexibility, scalability and resilience of the cloud. It is suitable for contact centres of all sizes, as well as businesses undergoing rapid growth or with changing infrastructures. ## callstream Reviews ### 1. Callstream is the global best voice and communication service provider. **Rating:** 4.5/5.0 stars **Reviewed by:** Chattar Singh R. | Govt. Servant, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about callstream?** I love to use callstream because it provides a secure phone payment system and has an inbound call management dashboard to manage all the inventory of calls for my business. **What do you dislike about callstream?** I nothing to dislike in the callstream system. It is the most excellent system I have ever found. **Recommendations to others considering callstream:** I highly recommended callstream others to use for their business. It is an easy and excellent system for managing calls remotely and has an excellent feature for a call management dashboard to track all the activity. It also has the option to receive a phone payment system. **What problems is callstream solving and how is that benefiting you?** I am solving the many problems using callstream system, such as taking payment through the phone and managing the inbound and outbound calls inventory for my business. ### 2. Great platform for voice and connectivity solutions for the business. **Rating:** 4.5/5.0 stars **Reviewed by:** Rakesh V. | System Admin, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about callstream?** The callstream is one of the best service provider in the industry for voice and communication systems for the enterprise business. It is also providing the call recording system for inbound calls. **What do you dislike about callstream?** I have nothing to dislike for the callstream solutions. **Recommendations to others considering callstream:** I highly recommend others to callstream platform is suitable for business as per their requirement and its value for money. I would love to use this platform for managing inbound and outbound calls using the great system provided by this company. **What problems is callstream solving and how is that benefiting you?** Here using callstream i am solving many problems i.e. getting inbound and outbound calls and managing the call logs utilizing this platform, also saving call data on the cloud. ### 3. Callstream is good tool for communication between employees and customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Manoj K. | Manager IT, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about callstream?** I am using telephony services of the callstream tool, which is a great feature for business communication purposes. Also it has nice feature for call management dashboard etc. **What do you dislike about callstream?** I have nothing to dislike here. Having a friendly platform for communication solutions. **Recommendations to others considering callstream:** I fully recommended the callstream tool for others that it is a great platform for call management and lead generation. It has reporting features for inbound and outbound calls of our business. **What problems is callstream solving and how is that benefiting you?** Using callstream i am solving critical communication issues such as call tracking, lead generation, and inbound/outbound calling services is, the key feature of this platform. ## callstream Discussions - [What is callstream used for?](https://www.g2.com/discussions/what-is-callstream-used-for) - [View callstream pricing details and edition comparison](https://www.g2.com/products/callstream/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A25%3A44+-0500&secure%5Bsession_id%5D=c968968a-9273-4415-b0cc-dcefb2671be2&secure%5Btoken%5D=c0406bc905e3da1e9c4a596b6cfb53c1d01cf34c94a1e9af35517a0811cd0248&format=llm_user) ## callstream Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top callstream Alternatives - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,062 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews)