# Best Inbound Call Tracking Software for Small Business ## How Many Inbound Call Tracking Software Products Does G2 Track? **Total Products under this Category:** 94 ### Category Stats (Jul 2026) - **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings _Last updated: July 31, 2026_ ## How Does G2 Rank Inbound Call Tracking Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 7,000+ Authentic Reviews - 94+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Inbound Call Tracking Software ![G2 Grid® for Inbound Call Tracking Software plotting products by satisfaction and market presence](https://www.g2.com/categories/inbound-call-tracking/grids.png?focus%5B%5D=3326&focus%5B%5D=125374&focus%5B%5D=15218&focus%5B%5D=41209&focus%5B%5D=3325&focus%5B%5D=3330&focus%5B%5D=45147&focus%5B%5D=3063) Highlighted products: CallRail, 800.com, WhatConverts, Phonexa, CallSource, CTM, Ringba, and Invoca. Underlying data: [Grid® JSON](https://www.g2.com/categories/inbound-call-tracking/grids.json?focus%5B%5D=callrail&focus%5B%5D=800-com&focus%5B%5D=whatconverts&focus%5B%5D=phonexa&focus%5B%5D=callsource&focus%5B%5D=ctm-ctm&focus%5B%5D=ringba&focus%5B%5D=invoca&segment=small-business) **Sponsored** ### Looker Looker, Google Cloud’s business intelligence platform, enables you to chat with your data. Organizations turn to Looker for self-service and governed BI, to build custom applications with trusted metrics, or to bring Looker modeling to their existing environment. The result is improved data engineering efficiency and true business transformation. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=627&secure%5Bchosen_at%5D=2026-07-31T20%3A17%3A24Z&secure%5Bdisplayable_resource_id%5D=624&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=624&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=5048&secure%5Bresource_id%5D=627&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Finbound-call-tracking%2Fsmall-business%3Fopen_modal_url%3D%252Fproducts%252Fcallsource%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Finbound-call-tracking%25252Fsmall-business%2526source%253Dcategory&secure%5Btoken%5D=b8a16aedc1bcfb0939458c48567db6ccd7b8e886ec62c53cb557d2700fc149f0&secure%5Burl%5D=https%3A%2F%2Fcloud.google.com%2Flooker%3Futm_source%3DG2%26utm_medium%3Ddisplay%26utm_campaign%3DCloud-SS-DR-GCP-1713658-GCP-DR-NA-US-en-G2-Display-Banner-All-%2525epid%21-%2525ecid%21-looker%26utm_content%3D%257Bdevice%257D-%257Badgroupid%257D-%257Bnetwork%257D-%257Btargetid%257D-%257Bloc_physical_ms%257D-%257Bcampaignid%257D&secure%5Burl_type%5D=custom_url) ### [CallRail](https://www.g2.com/es/products/callrail/reviews) CallRail es la plataforma de compromiso de clientes que facilita a las empresas atraer más clientes potenciales, convertir más clientes y optimizar su marketing. Al servicio de más de 220,000 empresas en todo el mundo, las soluciones impulsadas por IA de CallRail ayudan a las empresas a atribuir cada llamada, mensaje de texto, chat y formulario a su recorrido de marketing, utilizar los conocimientos de sus conversaciones para comprender mejor a sus compradores y eliminar oportunidades perdidas con IA que puede manejar interacciones con clientes potenciales las 24 horas del día, los 7 días de la semana. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,738 #### How Do G2 Users Rate CallRail? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.2/10 (Category avg: 9.1/10) - **Rendimiento y fiabilidad:** 8.9/10 (Category avg: 8.9/10) - **Seguimiento de visitantes y palabras clave:** 8.7/10 (Category avg: 8.7/10) - **Privacidad, seguridad y cumplimiento:** 8.7/10 (Category avg: 8.8/10) #### Who Is the Company Behind CallRail? - **Vendedor:** [CallRail](https://www.g2.com/es/sellers/callrail) - **Sitio web de la empresa:** www.callrail.com - **Año de fundación:** 2011 - **Ubicación de la sede:** Atlanta, GA - **Twitter:** @CallRail 6,067 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=82fca7a26343309ac83a51e2c155ddd9ac6130b3ba2b4b54bc117ccc56375be6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2567008%2F&secure%5Burl_type%5D=linkedin_company_website) 353 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propietario, Director Ejecutivo - **Top Industries:** Marketing y publicidad, Bienes Raíces - **Company Size:** 73% Small, 22% Medium #### What Do G2 Reviewers Say About CallRail? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios aprecian la **facilidad de uso** de CallRail, que simplifica la gestión de llamadas y mejora la eficiencia del seguimiento. - Los usuarios aprecian la **facilidad de uso y las características de seguimiento efectivas** de CallRail, mejorando la gestión de llamadas y la visibilidad de las campañas. - Los usuarios valoran las capacidades de **seguimiento detallado de llamadas** de CallRail, proporcionando claros conocimientos sobre campañas de marketing efectivas. - A los usuarios les encantan las **capacidades de seguimiento perspicaces** de CallRail, que permiten un análisis claro de las campañas y estrategias de marketing mejoradas. - Los usuarios valoran la **precisión de atribución** de CallRail, que vincula eficazmente las llamadas a esfuerzos de marketing específicos para obtener mejores perspectivas. ##### Cons - Los usuarios encuentran la falta de **mensajería de texto grupal y grabación de llamadas salientes** frustrante y limitante para sus necesidades. - Los usuarios experimentan **problemas de integración** con CallRail, particularmente con conexiones a CRMs de nicho y software de gestión de pacientes. - Los usuarios encuentran la **curva de aprendizaje empinada** debido a la navegación poco clara y al soporte insuficiente para las funciones menos comunes. - Los usuarios experimentan **problemas de llamadas** con retrasos en las reflexiones de llamadas y un servicio de atención al cliente poco útil durante los desafíos de integración. - Los usuarios a menudo enfrentan **problemas con los números** , incluyendo llamadas de spam y preocupaciones sobre la facturación basada en los minutos de llamada. #### What Are Recent G2 Reviews of CallRail? **["Voice Assist es un cambio de juego: interfaz limpia, integraciones fluidas, rendimiento sólido"](https://www.g2.com/es/survey_responses/callrail-review-12646622)** **Rating:** 4.5/5.0 stars _— Manind G._ [Read full review](https://www.g2.com/es/survey_responses/callrail-review-12646622) **["Seguimiento de llamadas sin esfuerzo con información de IA, necesita simplificación de configuración"](https://www.g2.com/es/survey_responses/callrail-review-11188871)** **Rating:** 4.5/5.0 stars _— Kevin D._ [Read full review](https://www.g2.com/es/survey_responses/callrail-review-11188871) #### What Are G2 Users Discussing About CallRail? - [Soy nuevo en CallRail y no puedo averiguar cómo integrarlo con mis análisis de marketing. ¿Alguna orientación?](https://www.g2.com/es/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance) - [¿Para qué se utiliza CallRail?](https://www.g2.com/es/discussions/callrail-what-is-callrail-used-for) - [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/es/discussions/how-do-i-temporarily-disable-chrome-remote-desktop) - [¿Cómo cancelo CallRail?](https://www.g2.com/es/discussions/how-do-i-cancel-callrail) - 1 comment - [Is CallRail free?](https://www.g2.com/es/discussions/is-callrail-free) - 2 comments ### [800.com](https://www.g2.com/products/800-com/reviews) Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,011 #### How Do G2 Users Rate 800.com? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.1/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 8.5/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 8.9/10 (Category avg: 8.8/10) #### Who Is the Company Behind 800.com? - **Seller:** [800.com](https://www.g2.com/sellers/800-com) - **Company Website:** www.800.com - **Year Founded:** 2008 - **HQ Location:** Sarasota, Florida - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c5dcb337cac60c6246cd6a0d1177b272a21bcbd0851a2eed62c0a84f396dc95&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F800-com&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Construction, Retail - **Company Size:** 79% Small, 12% Medium #### What Do G2 Reviewers Say About 800.com? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of 800.com, appreciating its quick setup and seamless call management. - Users find the **easy setup** of 800.com intuitive and hassle-free, enhancing overall telecommunications efficiency. - Users appreciate the **dedicated customer support** of 800.com, emphasizing its helpfulness and reliability during the setup process. - Users value the **effective number management** of 800.com, enabling easy call forwarding and cost savings on phone services. - Users appreciate the **easy setup and reliable functionality** of 800.com, leading to high satisfaction and efficiency. ##### Cons - Users feel that **800.com is quite expensive** compared to competitors, affecting affordability for additional features. - Users find the **learning curve challenging** , as the platform can be difficult to navigate for beginners. - Users find the **limited features** of 800.com restrict customization and integration, affecting overall app usability. - Users find the **limited number management features** on the app frustrating compared to the website, impacting usability. - Users report encountering **call connectivity issues** with 800.com, affecting text messaging and voicemail accessibility. #### What Are Recent G2 Reviews of 800.com? **["Helpful Payment Reminders and Truly Caring Customer Support"](https://www.g2.com/survey_responses/800-com-review-13177957)** **Rating:** 5.0/5.0 stars _— Katrina T._ [Read full review](https://www.g2.com/survey_responses/800-com-review-13177957) **["Perfect for Small Businesses and Remote Teams"](https://www.g2.com/survey_responses/800-com-review-13060426)** **Rating:** 5.0/5.0 stars _— Luis H._ [Read full review](https://www.g2.com/survey_responses/800-com-review-13060426) #### What Are G2 Users Discussing About 800.com? - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment ### [WhatConverts](https://www.g2.com/products/whatconverts/reviews) WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working. Use WhatConverts for call tracking, form tracking, and chat tracking for all leads. For PPC ads, WhatConverts offers keyword call tracking that reveals which campaigns work best. WhatConverts also has robust lead management and lead reporting. It's more than just call tracking software; it's a complete lead tracking, managing and reporting dashboard. **Average Rating:** 4.9/5.0 **Total Reviews:** 314 #### How Do G2 Users Rate WhatConverts? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.4/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.3/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind WhatConverts? - **Seller:** [WhatConverts](https://www.g2.com/sellers/whatconverts) - **Company Website:** www.whatconverts.com - **Year Founded:** 2014 - **HQ Location:** Charlotte, NC - **Twitter:** @whatconverts 273 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=eaeea90873ead46b3791cf1d26810356ffd62f5d7d298d9708fc5177d5fc6c49&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9313296%2F&secure%5Burl_type%5D=linkedin_company_website) 46 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Construction - **Company Size:** 87% Small, 12% Medium #### What Do G2 Reviewers Say About WhatConverts? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **outstanding customer support** of WhatConverts, appreciating their quick responses and effective problem resolution. - Users praise the **outstanding support** at WhatConverts, highlighting its quick and knowledgeable assistance for seamless integration. - Users appreciate the **ease of use** of WhatConverts, enjoying its quick setup and intuitive interface for tracking leads. - Users praise the **quick and easy setup** of WhatConverts, ensuring reliable tracking and seamless integration for campaigns. - Users praise the **attribution accuracy** of WhatConverts, finding its tracking capabilities unmatched in digital marketing. ##### Cons - Users acknowledge that WhatConverts is not the cheapest solution, though they believe it offers **great value for its higher price**. - Users experience a **steep learning curve** with WhatConverts, particularly in integrating codes and transitioning accounts. - Users note that the **integration issues** with third-party tools require improvements for a smoother experience. - Users desire **enhanced lead segmentation** and better CRM integration, highlighting current limitations in tracking and journey visibility. - Users find the **learning difficulty** challenging due to the complex features and user interface of WhatConverts. #### What Are Recent G2 Reviews of WhatConverts? **["Excellent UX and a Well-Built Tracking Framework with significant unexplored potential."](https://www.g2.com/survey_responses/whatconverts-review-13123686)** **Rating:** 4.5/5.0 stars _— Luiz Henrique R._ [Read full review](https://www.g2.com/survey_responses/whatconverts-review-13123686) **["Complete Tracking Stack with Rock-Solid Integrations and Fast, Reliable Support"](https://www.g2.com/survey_responses/whatconverts-review-13118946)** **Rating:** 5.0/5.0 stars _— Asim N._ [Read full review](https://www.g2.com/survey_responses/whatconverts-review-13118946) #### What Are G2 Users Discussing About WhatConverts? - [What is WhatConverts used for?](https://www.g2.com/discussions/what-is-whatconverts-used-for) - 1 comment ### [Phonexa](https://www.g2.com/products/phonexa/reviews) Phonexa is the performance marketing platform that unifies call tracking and routing, lead tracking and distribution, compliance, and marketing analytics within one powerful ecosystem. Its two core modules, Call Logic for intelligent call tracking and routing and LMS Sync for automated lead management, power Phonexa’s performance engine. Together, they connect every inbound call and lead with real-time analytics, attribution, and automation tools that increase the ROI on every lead or call. Additional plug-ins such as iClear, iClaim, AI Call Agents, and Managed Services expand the platform’s capabilities to enhance compliance, streamline workflows, and fuel intelligent growth. Built for brands, agencies, publishers, and affiliate networks, Phonexa delivers advanced solutions for fraud prevention, data compliance, and workflow automation. From optimizing lead flow and improving call performance to ensuring transparency and regulatory compliance, Phonexa empowers marketing teams to scale smarter and faster. Phonexa gives marketers unmatched clarity, control, and efficiency across every customer acquisition channel. Learn more on www.Phonexa.com. **Average Rating:** 4.9/5.0 **Total Reviews:** 162 #### How Do G2 Users Rate Phonexa? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Performance and Reliability:** 10.0/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.9/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Phonexa? - **Seller:** [Phonexa](https://www.g2.com/sellers/phonexa) - **Company Website:** www.phonexa.com - **Year Founded:** 2016 - **HQ Location:** Glendale, CA - **Twitter:** @PhonexaCalls 386 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2b34a764aa053834e5d75e346cc1a877468171f65d5402a7e8b0b8566339e03a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fphonexa%2F&secure%5Burl_type%5D=linkedin_company_website) 168 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Director, CEO - **Top Industries:** Marketing and Advertising, Financial Services - **Company Size:** 86% Small, 10% Medium #### What Do G2 Reviewers Say About Phonexa? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Phonexa for its **exceptional customer support** , highlighting friendly and knowledgeable assistance that enhances their experience. - Users find Phonexa **easy to use** after training, simplifying campaign management and enhancing operational efficiency. - Users find Phonexa's **helpful support team** invaluable, enhancing their experience and driving business success. - Users praise the **excellent functionality** of Phonexa, appreciating its comprehensive tools and responsive customer support. - Users value the **extensive features** of Phonexa, appreciating its upgrades and user-friendly campaign customization. ##### Cons - Users note a **steep learning curve** with Phonexa due to its feature-rich nature, requiring additional guidance for ease of use. - Users experience a **steep learning curve** with Phonexa, finding initial setup and navigation challenging and overwhelming. - Users find the **complex setup** of Phonexa confusing, needing more guidance and support to navigate effectively. - Users experience a **difficult learning** process due to the platform's complexity and steep learning curve. - Users find Phonexa's interface to be **not intuitive** , requiring additional support to navigate its complex features. #### What Are Recent G2 Reviews of Phonexa? **["Next-Level Customer Service That Made Our Tight Migration Seamless"](https://www.g2.com/survey_responses/phonexa-review-12383024)** **Rating:** 5.0/5.0 stars _— Simon A._ [Read full review](https://www.g2.com/survey_responses/phonexa-review-12383024) **["Effortless Call Routing with Outstanding Support"](https://www.g2.com/survey_responses/phonexa-review-12707395)** **Rating:** 5.0/5.0 stars _— Charm S._ [Read full review](https://www.g2.com/survey_responses/phonexa-review-12707395) #### What Are G2 Users Discussing About Phonexa? - [How has Phonexa supported your marketing efforts, and what features do you find most valuable?](https://www.g2.com/discussions/how-has-phonexa-supported-your-marketing-efforts-and-what-features-do-you-find-most-valuable) - 1 comment - [What does Phonexa do?](https://www.g2.com/discussions/what-does-phonexa-do) - 2 comments - [What is phone call tracking?](https://www.g2.com/discussions/what-is-phone-call-tracking) - 1 comment - [How does call tracking software work?](https://www.g2.com/discussions/how-does-call-tracking-software-work) - 1 comment ### [CallSource](https://www.g2.com/products/callsource/reviews) CallSource offers advanced call tracking technologies using real human call analysts, not machine-learning, to collect business intelligence about your customers and the effectiveness of your marketing programs, while also helping to improve call handler performance and brand reputation. CallSource is the premier technology-enabled business performance system that optimizes our clients’ revenue, profit, and brand reputation. CallSource pioneered the call tracking industry and has become the leader in actionable analytics. We deliver insights to solve, strategize, and implement solutions for our clients engaging with their sales performance data. Since 1991, CallSource has recorded and analyzed over one billion phone calls, providing cost-per-lead analysis, sales conversion percentages, sales recapture solutions, and training and coaching solutions to thousands of businesses in the United States, Canada and Australia. As a business, CallSource believes in enhancing the performance and accomplishments of our clients and our people. For more information on CallSource visit: www.callsource.com. Contact CallSource today at 888-788-0123. **Average Rating:** 4.3/5.0 **Total Reviews:** 31 #### How Do G2 Users Rate CallSource? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 7.5/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.2/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 7.5/10 (Category avg: 8.8/10) #### Who Is the Company Behind CallSource? - **Seller:** [CallSource](https://www.g2.com/sellers/callsource) - **Year Founded:** 1991 - **HQ Location:** Westlake Village, California - **Twitter:** @callsource 713 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1d2406a71a44eba7d919973785558dc30c80330f901efb1643d1b21e83e34693&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F20340&secure%5Burl_type%5D=linkedin_company_website) 156 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 61% Medium, 33% Small #### What Are Recent G2 Reviews of CallSource? **["Excellant Call Tracking and Reporting Tool"](https://www.g2.com/survey_responses/callsource-review-2984786)** **Rating:** 5.0/5.0 stars _— Verified User in Automotive_ [Read full review](https://www.g2.com/survey_responses/callsource-review-2984786) **["Call Source is a great tool for call Analytics"](https://www.g2.com/survey_responses/callsource-review-4285195)** **Rating:** 4.0/5.0 stars _— Shradha S._ [Read full review](https://www.g2.com/survey_responses/callsource-review-4285195) #### What Are G2 Users Discussing About CallSource? - [What is CallSource used for?](https://www.g2.com/discussions/what-is-callsource-used-for) ### [CTM](https://www.g2.com/es/products/ctm-ctm/reviews) CTM ayuda a las empresas a convertir las conversaciones cotidianas en crecimiento. Con la confianza de más de 100,000 usuarios en todo el mundo, incluidas marcas líderes como Tinuiti, Morgan & Morgan, Tutor Doctor y ServiceMaster, CTM conecta el rendimiento del marketing con los resultados de ingresos, brindando a los equipos la claridad para ver qué campañas impulsan conversiones y la información para optimizar cada punto de contacto con el cliente. El resultado: manejo de leads más eficiente, tasas de conversión más altas y un ROI mejorado. Impulsado por un análisis de conversaciones rico, CTM unifica interacciones fragmentadas de llamadas, mensajes de texto, chat y formularios en una sola vista accionable del comportamiento del cliente. Con integraciones profundas en las principales plataformas de marketing, publicidad y CRM, y oportunidades de asociación para agencias, afiliados y proveedores de tecnología, CTM hace que sea sencillo alinear datos, equipos y resultados. Guiado por nuestro propósito de crear una mejor experiencia humana a través de la tecnología, CTM empodera a las empresas para que cada conversación cuente. **Average Rating:** 4.5/5.0 **Total Reviews:** 727 #### How Do G2 Users Rate CTM? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.2/10 (Category avg: 9.1/10) - **Rendimiento y fiabilidad:** 9.1/10 (Category avg: 8.9/10) - **Seguimiento de visitantes y palabras clave:** 8.9/10 (Category avg: 8.7/10) - **Privacidad, seguridad y cumplimiento:** 9.2/10 (Category avg: 8.8/10) #### Who Is the Company Behind CTM? - **Vendedor:** [CTM](https://www.g2.com/es/sellers/ctm) - **Sitio web de la empresa:** www.ctm.com - **Año de fundación:** 2009 - **Ubicación de la sede:** 231 Najoles Rd Suite 500, Millersville, MD 21108 - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e90e1ba65d05b8a5b4f0d3bd6c992024b816c8b1feafc4f490ff94cd66b60a39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5377709%2F&secure%5Burl_type%5D=linkedin_company_website) 114 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Propietario, Presidente - **Top Industries:** Marketing y publicidad, Internet - **Company Size:** 65% Small, 30% Medium #### What Do G2 Reviewers Say About CTM? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios elogian el **soporte al cliente excepcional** de CallTrackingMetrics, destacando su fiabilidad y dedicación para asistir a los usuarios. - Los usuarios aprecian la **interfaz fácil de usar** de CTM, lo que hace que la configuración y la navegación sean sencillas y eficientes. - Los usuarios aprecian el **excelente servicio al cliente** proporcionado por CallTrackingMetrics, mejorando su experiencia y satisfacción general. - Los usuarios aprecian el **fácil acceso a los datos** para rastrear el éxito del marketing y las características mejoradas de enrutamiento de llamadas. - Los usuarios valoran la **interfaz fácil de usar** y el soporte excepcional de CallTrackingMetrics, mejorando la eficiencia y escalabilidad en las operaciones. ##### Cons - Los usuarios encuentran la **curva de aprendizaje empinada** , lo que hace que las funcionalidades de navegación e informes sean difíciles de dominar con el tiempo. - Los usuarios encuentran **la complejidad de navegar por los informes** y configuraciones desafiante, lo que afecta su eficiencia con CTM. - Los usuarios encuentran la **navegación difícil** de CTM frustrante, lo que hace que el acceso a los datos y la elaboración de informes sea una tarea compleja. - Los usuarios enfrentan una **curva de aprendizaje pronunciada** con CTM, requiriendo tiempo para dominar la interfaz de usuario y las funciones de manera efectiva. - Los usuarios enfrentan problemas significativos de **funcionalidad faltante** , lo que lleva a problemas no resueltos y una experiencia frustrante con CTM. #### What Are Recent G2 Reviews of CTM? **["CallTrackingMetrics el software VOIP para centros de llamadas número 1."](https://www.g2.com/es/survey_responses/ctm-review-5310809)** **Rating:** 5.0/5.0 stars _— Alex F._ [Read full review](https://www.g2.com/es/survey_responses/ctm-review-5310809) **["CallTrackingMetrics: Una solución sólida para optimizar el seguimiento de llamadas y el rendimiento del marketing"](https://www.g2.com/es/survey_responses/ctm-review-10369199)** **Rating:** 4.5/5.0 stars _— Loganathan V._ [Read full review](https://www.g2.com/es/survey_responses/ctm-review-10369199) #### What Are G2 Users Discussing About CTM? - [¿Para qué se utiliza CallTrackingMetrics?](https://www.g2.com/es/discussions/what-is-calltrackingmetrics-used-for) ### [Ringba](https://www.g2.com/products/ringba/reviews) Ringba is the industry-leading inbound call tracking and analytics platform for businesses, call centers and professional pay per call marketers. Get more ROI than any other platform with Ringba's real-time call routing, ring tree for calls and industry leading analytics. All without contracts, minimums, or overages. To learn more, give us a call at (800) 824-5000 or connect with our team at sales@ringba.com **Average Rating:** 4.9/5.0 **Total Reviews:** 156 #### How Do G2 Users Rate Ringba? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.6/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.3/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Ringba? - **Seller:** [Ringba](https://www.g2.com/sellers/ringba) - **Year Founded:** 2016 - **HQ Location:** Dover, Delaware - **Twitter:** @ringba 1,517 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aba00a99a3db5d1fa680b09746c2b55f8bd9f5eb445b1a2e9877113292df4d1b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18007660%2F&secure%5Burl_type%5D=linkedin_company_website) 101 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Insurance - **Company Size:** 78% Small, 18% Medium #### What Do G2 Reviewers Say About Ringba? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **exceptional customer support** of Ringba, highlighting its responsiveness and helpfulness in resolving issues. - Users find Ringba to be exceptionally **user-friendly** , enabling quick adoption and effective call management without technical skills. - Users commend the **excellent reporting capabilities** of Ringba, enhancing efficiency and ease of use in managing calls. - Users love the **powerful analytics** of Ringba, enabling informed decisions and enhancing campaign management with ease. - Users praise Ringba for its **easy-to-use interface** and excellent customer support, making call tracking efficient and accessible. ##### Cons - Users face a **steep learning curve** with Ringba, requiring time and guidance to fully grasp its complexities. - Users struggle with **inaccurate reporting** due to unlinked campaign IDs, complicating data interpretation and causing confusion. - Users note **limited options** in Ringba's extended features, requiring creative workarounds for certain functionalities. - Users encounter **poor documentation** that hampers understanding and complicates accessing essential features and reporting. - Users express concerns about **communication issues** , citing long wait times for live chat responses that hinder support. #### What Are Recent G2 Reviews of Ringba? **["All the Metrics You Need, All in One Place"](https://www.g2.com/survey_responses/ringba-review-13136088)** **Rating:** 4.5/5.0 stars _— Natasha M._ [Read full review](https://www.g2.com/survey_responses/ringba-review-13136088) **["Exceptional Support and Lightning-Fast Communication"](https://www.g2.com/survey_responses/ringba-review-12063265)** **Rating:** 5.0/5.0 stars _— Kalvis J._ [Read full review](https://www.g2.com/survey_responses/ringba-review-12063265) #### What Are G2 Users Discussing About Ringba? - [What is Ringba used for?](https://www.g2.com/discussions/what-is-ringba-used-for) - 1 comment ### [Invoca](https://www.g2.com/es/products/invoca/reviews) ¿Cuál de tus campañas genera los mejores clientes potenciales por teléfono? ¿Estás perdiendo ventas debido a malas experiencias en las llamadas? ¿Estás obteniendo crédito por todas tus conversiones? Invoca ayuda a las empresas a impulsar el crecimiento de los ingresos desbloqueando nuevos datos de las llamadas, para que puedan adquirir y retener más clientes por menos dinero. Con la plataforma de ejecución de ingresos de Invoca, las empresas están logrando resultados increíbles: • Los equipos de marketing, como el de Rogers Communications, están mejorando la calidad de los clientes potenciales y reduciendo los costos de adquisición en un 82% • Los centros de contacto, como el de MoneySolver, están mejorando el rendimiento de los agentes y las tasas de conversión en un 100% • Las empresas con múltiples ubicaciones, como Renewal by Andersen, están aumentando las citas establecidas por teléfono en casi un 50% Invoca es confiada por las principales marcas del mundo, incluyendo AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru y Verizon, así como: • 6 de los 10 principales sistemas de salud de EE. UU. • 4 de los 6 principales prestamistas hipotecarios de EE. UU. • 5 de las 10 principales compañías de seguros de propiedad y accidentes de EE. UU. • 5 de las 7 principales compañías de telecomunicaciones de EE. UU. Para ver más resultados de clientes, visita www.invoca.com/customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 926 #### How Do G2 Users Rate Invoca? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.2/10 (Category avg: 9.1/10) - **Rendimiento y fiabilidad:** 9.2/10 (Category avg: 8.9/10) - **Seguimiento de visitantes y palabras clave:** 8.7/10 (Category avg: 8.7/10) - **Privacidad, seguridad y cumplimiento:** 9.1/10 (Category avg: 8.8/10) #### Who Is the Company Behind Invoca? - **Vendedor:** [Invoca](https://www.g2.com/es/sellers/invoca) - **Sitio web de la empresa:** www.invoca.com - **Año de fundación:** 2008 - **Ubicación de la sede:** Santa Barbara, CA - **Twitter:** @Invoca 4,204 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=10eb86be2549c90566d2b5d62a7baaeb2f5da1276c058e401b43f5cc99e87fd3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F210676%2F&secure%5Burl_type%5D=linkedin_company_website) 383 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Marketing Digital, Gerente de Marketing - **Top Industries:** Marketing y publicidad, Atención hospitalaria y sanitaria - **Company Size:** 38% Small, 33% Medium #### What Do G2 Reviewers Say About Invoca? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios elogian la **usabilidad intuitiva** de Invoca, lo que facilita una rápida adopción y un seguimiento efectivo del rendimiento. - Los usuarios encuentran que Invoca es **intuitivo y fácil de usar** , lo que permite una rápida adopción y mejora la eficiencia del equipo. - Los usuarios aprecian las **analíticas intuitivas** de Invoca, mejorando la visibilidad del rendimiento del marketing y mejorando las tasas de conversión. - Los usuarios elogian el **soporte al cliente conocedor y receptivo** de Invoca, mejorando su experiencia con asistencia proactiva y tutoriales. - Los usuarios valoran la **precisión de atribución** de Invoca, mejorando la visibilidad de los clientes potenciales y mejorando las perspectivas del rendimiento del marketing. ##### Cons - Los usuarios encuentran la **curva de aprendizaje empinada** debido a la falta de un diseño fácil de usar y recursos de capacitación inadecuados para los nuevos usuarios. - Los usuarios encuentran **características faltantes** de Invoca frustrantes, especialmente en lo que respecta a las complejidades de integración y la comunicación poco clara sobre las mejoras. - Los usuarios expresan frustraciones con **problemas de llamadas** , incluyendo preocupaciones de privacidad, desafíos de soporte y dificultades de integración. - Los usuarios encuentran la **configuración de informes compleja** , requiriendo tiempo y esfuerzo para personalizar los paneles de manera efectiva. - Los usuarios encuentran que la **configuración compleja** de Invoca consume mucho tiempo y es desafiante, a menudo requiriendo una configuración cuidadosa para un uso óptimo. #### What Are Recent G2 Reviews of Invoca? **["Información profunda de llamadas y soporte proactivo que elevan nuestra estrategia de medios"](https://www.g2.com/es/survey_responses/invoca-review-12570137)** **Rating:** 5.0/5.0 stars _— Usuario verificado en Telecomunicaciones_ [Read full review](https://www.g2.com/es/survey_responses/invoca-review-12570137) **["Enrutamiento de llamadas más inteligente y seguimiento de campañas que aumentan la eficiencia"](https://www.g2.com/es/survey_responses/invoca-review-12640140)** **Rating:** 4.5/5.0 stars _— Prajwal E._ [Read full review](https://www.g2.com/es/survey_responses/invoca-review-12640140) #### What Are G2 Users Discussing About Invoca? - [¿Para qué se utiliza Invoca?](https://www.g2.com/es/discussions/what-is-invoca-used-for) ### [CallFire](https://www.g2.com/products/callfire/reviews) CallFire provides easy-to-use, self-service voice marketing solutions to thousands of businesses across the US & Canada. We specialize in helping local businesses grow and retain their revenue with outreach and engagement services such as IVR, Voice Broadcast and Call Tracking. In addition to serving local businesses, CallFire empowers non-profits, religious groups and other organizations to connect more effectively with their audiences. CallFire is headquartered in Santa Monica, California with affiliated offices in Austin, Texas and Kiev, Ukraine. **Average Rating:** 4.4/5.0 **Total Reviews:** 80 #### How Do G2 Users Rate CallFire? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Visitor & Keyword Tracking:** 9.4/10 (Category avg: 8.7/10) #### Who Is the Company Behind CallFire? - **Seller:** [CallFire](https://www.g2.com/sellers/callfire) - **Year Founded:** 2004 - **HQ Location:** Santa Monica, CA - **Twitter:** @CallFire 21,688 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=acefd86f6b719a8b3360cb324965c522fd27291f2cc5293a8ef101a2f450ec16&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F444951%2F&secure%5Burl_type%5D=linkedin_company_website) 25 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Marketing and Advertising, Non-Profit Organization Management - **Company Size:** 69% Small, 24% Medium #### What Are Recent G2 Reviews of CallFire? **[""Wonderful Communication and Trustworthy Preference"](https://www.g2.com/survey_responses/callfire-review-3555908)** **Rating:** 4.0/5.0 stars _— PAYAL J._ [Read full review](https://www.g2.com/survey_responses/callfire-review-3555908) **["Call fire is simple, easy, yet efficient"](https://www.g2.com/survey_responses/callfire-review-4952283)** **Rating:** 4.5/5.0 stars _— Tiffany P._ [Read full review](https://www.g2.com/survey_responses/callfire-review-4952283) #### What Are G2 Users Discussing About CallFire? - [What do you like most about CallFire for your communication campaigns, and what needs improvement?](https://www.g2.com/discussions/what-do-you-like-most-about-callfire-for-your-communication-campaigns-and-what-needs-improvement) - [What is CallFire used for?](https://www.g2.com/discussions/what-is-callfire-used-for) ### [Ringostat](https://www.g2.com/products/ringostat/reviews) Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increase sales. Ringostat is an official Google partner. The Ringostat platform includes: — a virtual PBX with a convenient app for calls and messages, seamlessly integrated with CRM systems; — an AI-based assistant tool for effective communication — Ringostat Conversation Intelligence; — call tracking; — a callback widget; — an omnichannel website chat widget — Ringostat Chat. They cover three main areas — communications, analytics, and sales, forming a single ecosystem. Each product can be used separately, but it is their combination that gives the maximum result. Working with Ringostat products is easy and comfortable, thanks to individual settings of more than 90% of parameters. Ringostat users are taken care of by friendly technical support, responding to requests in any of the communication channels in less than 2 minutes. A personal Customer Success manager helps to use Ringostat products most effectively for a particular business. **Average Rating:** 4.9/5.0 **Total Reviews:** 48 #### How Do G2 Users Rate Ringostat? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.8/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 10.0/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 10.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Ringostat? - **Seller:** [Ringostat](https://www.g2.com/sellers/ringostat) - **Year Founded:** 2013 - **HQ Location:** Odessa, Ukraine - **Twitter:** @Ringostat 239 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=15d89980f497e3e4452f046561f593bc22020dc22c9bd5c0684f2fc5720d9836&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5226617%2F&secure%5Burl_type%5D=linkedin_company_website) 158 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 65% Small, 35% Medium #### What Do G2 Reviewers Say About Ringostat? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Ringostat, with a user-friendly app that simplifies communication for all team members. - Users value the **reliability** of Ringostat, highlighting effective solutions and swift support for their business needs. - Users value the **personalized business tools** offered by Ringostat that enhance efficiency and reduce costs. - Users value Ringostat's **call tracking and Smart Phone app** , enhancing productivity and optimizing advertising budget efficiently. - Users value **Ringostat's call tracking** for revealing effective advertising channels, optimizing budgets, and increasing customer inquiries. ##### Cons - Users note a **lack of intuitiveness** in Ringostat's interface, finding some functions difficult to locate initially. - Users note the **outdated interface** of Ringostat, expecting a more modern design for improved usability. - Users find the **interface outdated** , with some functions hard to locate, but it improves with time. - Users find the **complex processes** frustrating, as important functions are often buried in menus, hindering efficiency. - Users find Ringostat's **analytics limited** , as it primarily caters to phone-based customer interactions. #### What Are Recent G2 Reviews of Ringostat? **["Simple, convenient, and effective"](https://www.g2.com/survey_responses/ringostat-review-12180200)** **Rating:** 5.0/5.0 stars _— Maksym V._ [Read full review](https://www.g2.com/survey_responses/ringostat-review-12180200) **["When your advertising budget and customer communications truly work for your company"](https://www.g2.com/survey_responses/ringostat-review-11692966)** **Rating:** 5.0/5.0 stars _— Helen S._ [Read full review](https://www.g2.com/survey_responses/ringostat-review-11692966) #### What Are G2 Users Discussing About Ringostat? - [What is Ringostat used for?](https://www.g2.com/discussions/what-is-ringostat-used-for) ### [Infinity Call Tracking](https://www.g2.com/es/products/infinity-call-tracking/reviews) Construido por y para especialistas en marketing, el seguimiento de llamadas impulsado por IA de Infinity te muestra lo que sucede antes, durante y después de cada llamada, para que puedas: • Llenar los vacíos de atribución y obtener crédito por el verdadero impacto de tu trabajo • Mejorar la segmentación con datos de primera mano y alta intención • Reducir el desperdicio para disminuir el costo por cliente potencial y reducir los costos de adquisición • Mejorar el rendimiento en PPC, SEO y Redes Sociales Pagadas • Crear mejores experiencias para los clientes • Aumentar las tasas de conversión en la parte superior e inferior de tu embudo El seguimiento de llamadas a nivel de visitante y el análisis de conversaciones de Infinity son certificados ISO 27001 y PCI DSS. Manejar millones de llamadas en 75 países y con seguridad líder en la industria asegura que los datos de cada una de ellas se mantengan seguros. La plataforma de Infinity ha sido construida por un equipo de desarrollo galardonado con el apoyo de importantes socios en la nube como Google y AWS. Su experiencia colectiva asegura una fiabilidad líder en el mercado. Respaldado por un equipo de éxito del cliente altamente condecorado que abarca el Reino Unido, Europa y EE. UU., los usuarios están completamente apoyados mientras se esfuerzan por tomar decisiones más inteligentes y proporcionar una mejor experiencia al cliente. Una API abierta y un conjunto completo de integraciones listas para usar facilitan a los usuarios enviar datos de llamadas a plataformas clave, compartir recorridos de clientes e insights que ayudan a cerrar con los equipos de manejo de llamadas, y mejorar las tasas de conversión a lo largo del embudo. Los resultados clave que los usuarios han logrado incluyen: • 79% de aumento en conversiones para Flight Centre • 64% de reducción en los Costos de Adquisición de Clientes (CAC) para Pendragon • 50% de reducción en los costos del centro de llamadas para Access Self Storage **Average Rating:** 4.6/5.0 **Total Reviews:** 147 #### How Do G2 Users Rate Infinity Call Tracking? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.3/10 (Category avg: 9.1/10) - **Rendimiento y fiabilidad:** 9.1/10 (Category avg: 8.9/10) - **Seguimiento de visitantes y palabras clave:** 8.8/10 (Category avg: 8.7/10) - **Privacidad, seguridad y cumplimiento:** 9.0/10 (Category avg: 8.8/10) #### Who Is the Company Behind Infinity Call Tracking? - **Vendedor:** [Infinity Tracking](https://www.g2.com/es/sellers/infinity-tracking) - **Año de fundación:** 2010 - **Ubicación de la sede:** Reigate, Surrey - **Twitter:** @\_infinity\_co 1,054 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=051795da24fab3726d88eeb3bd70b9bdd37b49efcf3ba3c8d9e6732fbb6f8c29&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F947411%2F&secure%5Burl_type%5D=linkedin_company_website) 423 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Marketing Digital - **Top Industries:** Ocio, viajes y turismo, Marketing y publicidad - **Company Size:** 46% Medium, 28% Small #### What Do G2 Reviewers Say About Infinity Call Tracking? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios elogian el **servicio de atención al cliente receptivo y servicial** de Infinity Call Tracking, mejorando la experiencia del usuario y el aprendizaje. - Los usuarios aprecian la **facilidad de reporte y la atribución precisa** con Infinity Call Tracking, mejorando la eficiencia del seguimiento de campañas. - Los usuarios valoran el **informe detallado** de Infinity Call Tracking, mejorando su capacidad para rastrear el rendimiento y los ingresos con precisión. - Los usuarios aprecian el **soporte receptivo** de Infinity Call Tracking, mejorando su experiencia y resolviendo problemas de clientes de manera efectiva. - Los usuarios valoran las **fáciles integraciones** de Infinity Call Tracking, mejorando las estrategias de marketing y aumentando el rendimiento de las campañas. ##### Cons - Los usuarios encuentran el **precio alto** para Infinity Call Tracking, especialmente para los comercializadores boutique que consideran su valor. - Los usuarios experimentan **informes inexactos** en los datos, a menudo enfrentando problemas con la configuración y documentación de ayuda confusa. - Los usuarios expresan preocupaciones sobre las **características de informes inadecuadas** , enfrentando dificultades con discrepancias de datos y documentación confusa. - Los usuarios enfrentan **limitaciones de llamadas** debido a regulaciones locales, lo que afecta su experiencia general con Infinity Call Tracking. - Los usuarios encuentran la **curva de aprendizaje empinada** , con algunas características y ubicaciones de informes que causan confusión y frustración. #### What Are Recent G2 Reviews of Infinity Call Tracking? **["Seguimiento de llamadas extremadamente útil para comprender las campañas de mejor rendimiento"](https://www.g2.com/es/survey_responses/infinity-call-tracking-review-13174392)** **Rating:** 4.5/5.0 stars _— Usuario verificado en Automotriz_ [Read full review](https://www.g2.com/es/survey_responses/infinity-call-tracking-review-13174392) **["Cierra la brecha de ROI para las llamadas, pero la claridad de precios sin conocer los volúmenes de llamadas puede ser difícil"](https://www.g2.com/es/survey_responses/infinity-call-tracking-review-11878642)** **Rating:** 5.0/5.0 stars _— Stuart L._ [Read full review](https://www.g2.com/es/survey_responses/infinity-call-tracking-review-11878642) #### What Are G2 Users Discussing About Infinity Call Tracking? - [Do you recommend Infinity Call Tracking for businesses looking to improve their call analytics?](https://www.g2.com/es/discussions/do-you-recommend-infinity-call-tracking-for-businesses-looking-to-improve-their-call-analytics) - 1 comment - [¿Para qué se utiliza Infinity Call Tracking?](https://www.g2.com/es/discussions/what-is-infinity-call-tracking-used-for) - [What is dynamic call tracking?](https://www.g2.com/es/discussions/what-is-dynamic-call-tracking) - [What is a call tracking number?](https://www.g2.com/es/discussions/what-is-a-call-tracking-number) - [How does call tracking work?](https://www.g2.com/es/discussions/infinity-call-tracking-how-does-call-tracking-work) ### [Revenue.io](https://www.g2.com/es/products/revenue-io/reviews) Revenue.io es una plataforma de ingresos nativa de Salesforce que unifica el compromiso de ventas, el marcador de ventas, la inteligencia de conversaciones, la habilitación de ventas, la inteligencia de ingresos y el coaching en tiempo real en un solo sistema. A diferencia de las herramientas independientes que se encuentran fuera del CRM y sincronizan los datos más tarde, Revenue.io opera directamente dentro de Salesforce. Cada llamada, correo electrónico, reunión y señal de compromiso se captura y registra en el CRM en tiempo real. La plataforma está diseñada para mejorar la ejecución de ventas mientras preserva Salesforce como el sistema de registro. Aprende más en www.revenue.io. **Average Rating:** 4.7/5.0 **Total Reviews:** 570 #### How Do G2 Users Rate Revenue.io? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.6/10 (Category avg: 9.1/10) - **Rendimiento y fiabilidad:** 9.4/10 (Category avg: 8.9/10) - **Seguimiento de visitantes y palabras clave:** 9.3/10 (Category avg: 8.7/10) - **Privacidad, seguridad y cumplimiento:** 9.6/10 (Category avg: 8.8/10) #### Who Is the Company Behind Revenue.io? - **Vendedor:** [Revenue.io](https://www.g2.com/es/sellers/revenue-io) - **Año de fundación:** 2012 - **Ubicación de la sede:** Los Angeles, CA - **Twitter:** @revenue\_io 4,277 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b404a0f03710cafe3c17b2b174bc161c987bd00d9d9b1a15a504eeef1f23cdfc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2625815%2F&secure%5Burl_type%5D=linkedin_company_website) 102 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Representante de Servicio al Cliente, Ejecutivo de Cuentas - **Top Industries:** Software de Computadora, Servicios Financieros - **Company Size:** 59% Medium, 22% Small #### What Do G2 Reviewers Say About Revenue.io? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios elogian el **soporte al cliente excepcional** de Revenue.io, que ofrece asistencia rápida, amigable y efectiva siempre que se necesite. - Los usuarios encuentran Revenue.io **muy fácil de usar e intuitivo** , agilizando los flujos de trabajo y mejorando la productividad del equipo sin esfuerzo. - Los usuarios elogian el **soporte excepcional** de Revenue.io, con una asistencia receptiva y amigable que mejora significativamente su experiencia. - Los usuarios destacan el **fácil proceso de configuración** con Revenue.io, disfrutando de una implementación sin problemas y un soporte excepcional del equipo. - Los usuarios valoran la **integración fluida de Salesforce** , que mejora la eficiencia y minimiza el trabajo administrativo en las operaciones de ventas. ##### Cons - Los usuarios experimentan **problemas de llamadas** como desconexiones de auriculares y desafíos para rastrear el historial de llamadas, lo que afecta la usabilidad durante las reuniones. - Los usuarios desean **características avanzadas faltantes** en Revenue.io, incluyendo mejoras de IA y mejores opciones de comunicación de soporte. - Los usuarios encuentran que las **funciones limitadas** de Revenue.io restringen sus opciones de integración y la experiencia móvil en general. - Los usuarios enfrentan **problemas de conexión** con Revenue.io, experimentando llamadas caídas y funcionalidad móvil poco confiable. - Los usuarios experimentan **problemas con el marcador** , como dificultades para localizar llamadas y rastrear contactos recientes de manera eficiente. #### What Are Recent G2 Reviews of Revenue.io? **["Automatización de ventas sin esfuerzo con integración de Salesforce"](https://www.g2.com/es/survey_responses/revenue-io-review-12801480)** **Rating:** 4.5/5.0 stars _— Alex M._ [Read full review](https://www.g2.com/es/survey_responses/revenue-io-review-12801480) **["Empodera a Ventas con Revisión de Llamadas Fácil y Coaching"](https://www.g2.com/es/survey_responses/revenue-io-review-13020882)** **Rating:** 5.0/5.0 stars _— Angelique G._ [Read full review](https://www.g2.com/es/survey_responses/revenue-io-review-13020882) #### What Are G2 Users Discussing About Revenue.io? - [¿Para qué se utiliza Revenue.io?](https://www.g2.com/es/discussions/revenue-io-what-is-revenue-io-used-for) - [¿Para qué se utiliza Revenue.io?](https://www.g2.com/es/discussions/what-is-revenue-io-used-for) ### [ResponseTap](https://www.g2.com/es/products/responsetap/reviews) Al permitir a los mercadólogos conectar el recorrido del cliente con la llamada telefónica, y a los centros de llamadas comenzar la conversación donde el recorrido en línea terminó, la Inteligencia de Llamadas de ResponseTap ayuda a las empresas a optimizar campañas, maximizar ventas y mejorar la experiencia del cliente. Más de 1,600 marcas utilizan ResponseTap para revelar las campañas, canales y palabras clave que hacen que los clientes levanten el teléfono, con clientes que incluyen Aviva, Virgin Money, Hiscox, Wickes y WhatCar? ResponseTap surgió durante unas cervezas en un bar universitario y una conversación sobre la desconexión entre los recorridos de clientes en línea y fuera de línea. En dos años, se lanzó el primer proyecto de seguimiento a nivel de campaña en Europa integrado con Google Analytics. Y dos años después, el seguimiento a nivel de visitante estaba en funcionamiento. La empresa tenía 100 clientes y ResponseTap se había unido a los 100 start-ups tecnológicos más prometedores de Europa según el Telegraph. En 2021, ResponseTap se convirtió en parte de Infinity. Esta unión ha significado que los clientes ahora pueden beneficiarse de los avances de Infinity en el seguimiento de llamadas y análisis de voz y disfrutar de una suite más sólida de productos y características. **Average Rating:** 4.5/5.0 **Total Reviews:** 83 #### How Do G2 Users Rate ResponseTap? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.1/10 (Category avg: 9.1/10) - **Rendimiento y fiabilidad:** 7.8/10 (Category avg: 8.9/10) - **Seguimiento de visitantes y palabras clave:** 8.6/10 (Category avg: 8.7/10) - **Privacidad, seguridad y cumplimiento:** 9.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind ResponseTap? - **Vendedor:** [ResponseTap](https://www.g2.com/es/sellers/responsetap) - **Año de fundación:** 2008 - **Ubicación de la sede:** Manchester - **Twitter:** @ResponseTap 2,217 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e35fa4942e8170922c8f1e00370dc6414a032940ed2352e499ada53d031b14f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fresponsetap-limited&secure%5Burl_type%5D=linkedin_company_website) 10 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Gerente de Marketing Digital - **Top Industries:** Marketing y publicidad, Automotriz - **Company Size:** 43% Medium, 42% Small #### What Are Recent G2 Reviews of ResponseTap? **["Fácil de navegar"](https://www.g2.com/es/survey_responses/responsetap-review-4890507)** **Rating:** 5.0/5.0 stars _— Usuario verificado en Marketing y publicidad_ [Read full review](https://www.g2.com/es/survey_responses/responsetap-review-4890507) **["Gran herramienta, pero difícil para una agencia en crecimiento escalar con ella."](https://www.g2.com/es/survey_responses/responsetap-review-160299)** **Rating:** 4.0/5.0 stars _— Anthony A._ [Read full review](https://www.g2.com/es/survey_responses/responsetap-review-160299) #### What Are G2 Users Discussing About ResponseTap? - [What do you recommend for companies considering ResponseTap for call tracking and analytics?](https://www.g2.com/es/discussions/what-do-you-recommend-for-companies-considering-responsetap-for-call-tracking-and-analytics) - [¿Para qué se utiliza ResponseTap?](https://www.g2.com/es/discussions/what-is-responsetap-used-for) ### [Retreaver](https://www.g2.com/products/retreaver/reviews) Retreaver helps marketers, agencies and brands better understand their customer journey. Our cloud based software provides real-time inbound call data by tagging, tracking and routing the caller to the appropriate person, or department. Leverage data from popular marketing solutions such as HubSpot, Eloqua and Instapage to deliver personalized experiences and increase conversion rates. By taking advantage of this data, you'll identify which campaigns drive the most revenue, increase customer satisfaction and promote higher conversions. Call us today at (877) 794-6544 or visit "https://retreaver.com" to learn more! **Average Rating:** 4.9/5.0 **Total Reviews:** 63 #### How Do G2 Users Rate Retreaver? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.8/10 (Category avg: 8.9/10) - **Visitor & Keyword Tracking:** 9.6/10 (Category avg: 8.7/10) - **Privacy, Security, and Compliance:** 9.8/10 (Category avg: 8.8/10) #### Who Is the Company Behind Retreaver? - **Seller:** [Retreaver](https://www.g2.com/sellers/retreaver) - **Company Website:** retreaver.com - **Year Founded:** 2012 - **HQ Location:** Toronto, Canada - **Twitter:** @helloretreaver 1,309 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3100193f47c9adb437624a1ebf756efecbf2cf07e5cf3dde261cc54d7cc26bae&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2891651%2F&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** President - **Top Industries:** Marketing and Advertising, Insurance - **Company Size:** 79% Small, 21% Medium #### What Do G2 Reviewers Say About Retreaver? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **accommodating customer support** of Retreaver, providing quick assistance and guidance on obstacles. - Users find Retreaver's **ease of use** exceptional, with friendly UI and supportive team assistance enhancing their experience. - Users commend the **reliability** of Retreaver, noting its impressive uptime and consistent performance compared to competitors. - Users laud Retreaver for its **exceptional call management capabilities** and commend the outstanding support team assisting them. - Users value the **exceptional call tracking capabilities** of Retreaver, noting its user-friendliness and innovative features. ##### Cons - Users desire **better access limitations** on Retreaver to enhance functionality without revealing sensitive revenue data. - Users desire a **more restricted account type** in Retreaver to enhance privacy and quality assurance without financial visibility. - Users find Retreaver's interface **somewhat complex** , particularly for those new to call tracking tools. - Users find Retreaver's lack of an app and difficulty in deleting old DIDs to be an **inefficient experience**. - Users find that the **learning curve** can be challenging initially, but progression becomes smoother with time. #### What Are Recent G2 Reviews of Retreaver? **["The Retreaver platform and their customer service team are great, and for a very reasonable price"](https://www.g2.com/survey_responses/retreaver-review-10274865)** **Rating:** 5.0/5.0 stars _— Benjamin R._ [Read full review](https://www.g2.com/survey_responses/retreaver-review-10274865) **["The GOAT of call routing and tracking!!!"](https://www.g2.com/survey_responses/retreaver-review-7019218)** **Rating:** 5.0/5.0 stars _— James C._ [Read full review](https://www.g2.com/survey_responses/retreaver-review-7019218) #### What Are G2 Users Discussing About Retreaver? - [What is Retreaver used for?](https://www.g2.com/discussions/what-is-retreaver-used-for) - 1 comment ### [Marchex](https://www.g2.com/es/products/marchex/reviews) Marchex aprovecha el poder de la inteligencia artificial y la inteligencia conversacional para proporcionar información procesable derivada de análisis de datos prescriptivos de mercados verticales. La empresa permite a las organizaciones de diversas funciones empresariales optimizar la adquisición y experiencia del cliente, transformando conversaciones en valiosos resultados comerciales. Marchex ofrece soluciones de inteligencia conversacional impulsadas por IA para empresas líderes en mercados verticales B2B2C, incluyendo muchas de las marcas más innovadoras y exitosas del mundo. **Average Rating:** 4.1/5.0 **Total Reviews:** 180 #### How Do G2 Users Rate Marchex? - **¿Ha sido the product un buen socio para hacer negocios?:** 8.3/10 (Category avg: 9.1/10) - **Rendimiento y fiabilidad:** 9.3/10 (Category avg: 8.9/10) - **Seguimiento de visitantes y palabras clave:** 7.9/10 (Category avg: 8.7/10) - **Privacidad, seguridad y cumplimiento:** 7.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind Marchex? - **Vendedor:** [Marchex](https://www.g2.com/es/sellers/marchex) - **Año de fundación:** 2003 - **Ubicación de la sede:** Seattle, WA - **Twitter:** @Marchex 3,621 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b867cea97843d3604a91e4605e24cd800fb43b5730884ef9326e67167b51906a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8068%2F&secure%5Burl_type%5D=linkedin_company_website) 183 empleados en LinkedIn® - **Propiedad:** NASDAQ:MCHX #### Who Uses This Product? - **Top Industries:** Marketing y publicidad, Internet - **Company Size:** 54% Small, 34% Medium #### What Are Recent G2 Reviews of Marchex? **["Marchex proporciona todo lo que necesitamos para nuestros clientes de medición de llamadas."](https://www.g2.com/es/survey_responses/marchex-review-7251822)** **Rating:** 4.5/5.0 stars _— Tammy W._ [Read full review](https://www.g2.com/es/survey_responses/marchex-review-7251822) **["Gran plataforma y gran ayuda."](https://www.g2.com/es/survey_responses/marchex-review-7253491)** **Rating:** 4.5/5.0 stars _— Ethan G._ [Read full review](https://www.g2.com/es/survey_responses/marchex-review-7253491) #### What Are G2 Users Discussing About Marchex? - [¿Para qué se utiliza Marchex?](https://www.g2.com/es/discussions/what-is-marchex-used-for) - ‹ Prev‹ Prev - 1 - [2](/categories/inbound-call-tracking/small-business?open_modal_url=%2Fproducts%2Fcallsource%2Fwishlists%3Fhost_path%3D%252Fcategories%252Finbound-call-tracking%252Fsmall-business%26source%3Dcategory&order=g2_score&page=2#product-list) - [Next ›Next ›](/categories/inbound-call-tracking/small-business?open_modal_url=%2Fproducts%2Fcallsource%2Fwishlists%3Fhost_path%3D%252Fcategories%252Finbound-call-tracking%252Fsmall-business%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Operational Risk Management Software](https://www.g2.com/categories/operational-risk-management) [Field Service Management Software](https://www.g2.com/categories/field-service-management) [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems) [Security Compliance Software](https://www.g2.com/categories/security-compliance) [Live Chat Software](https://www.g2.com/categories/live-chat) Similar Categories - [Account-Based Marketing](/categories/account-based-marketing) - [Affiliate Marketing](/categories/affiliate-marketing) - [App Store Optimization](/categories/app-store-optimization) - [Audience Intelligence Platforms](/categories/audience-intelligence-platforms) - [B2B Services Review Platforms](/categories/b2b-services-review-platforms) - [Blogger Outreach](/categories/blogger-outreach) - [Book Marketing Tools](/categories/book-marketing-tools) - [Brand Intelligence](/categories/brand-intelligence) - [Consumer Insights Platforms](/categories/consumer-insights-platforms) - [Consumer Video Feedback](/categories/consumer-video-feedback) - [Content Curation](/categories/content-curation) - [Content Marketing](/categories/content-marketing) - [Conversational Marketing](/categories/conversational-marketing) - [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools) - [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp) [Browse Inbound Call Tracking Themes](/categories/inbound-call-tracking/themes) ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh") A Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh) Updated Products classified in the overall Inbound Call Tracking category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Inbound Call Tracking to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Inbound Call Tracking category. In addition to qualifying for inclusion in the Inbound Call Tracking Software category, to qualify for inclusion in the Small Business Inbound Call Tracking Software category, a product must have at least 10 reviews left by a reviewer from a small business. Top Tools at a Glance | | Marketing attribution with AI call transcription | User Review "Voice Assist Is a Game Changer—Clean UI, Smooth Integrations, Solid Performance" | | | Toll-free vanity numbers with call forwarding | User Review "Helpful Payment Reminders and Truly Caring Customer Support" | | | Marketing attribution with AI-powered call outcome signals | User Review "Smarter Call Routing and Campaign Tracking That Boosts Efficiency" | | | Marketing attribution with qualified lead feedback | User Review "Excellent UX and a Well-Built Tracking Framework with significant unexplored potential." | | | Call routing with intelligent lead distribution | User Review "Next-Level Customer Service That Made Our Tight Migration Seamless" | | | Multi-channel attribution with keyword-level call tracking | User Review "CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance" | | | Marketing attribution for phone-driven conversions | User Review "Bridges the ROI Gap for Calls, But Pricing Clarity without knowing call volumes can be hard" | | | Pay-per-call campaign routing and revenue optimization | User Review "All the Metrics You Need, All in One Place" | | | Salesforce-native inbound call routing and attribution | User Review "Empowers Sales with Easy Call Review and Coaching" | | | Marketing attribution for paid ad call leads | User Review "Useful Tool for Call Tracking and Lead Analysis" | * * * Show More * * * ## How Do You Choose the Right Inbound Call Tracking Software? ### What You Should Know About Inbound Call Tracking Software ### Inbound Call Tracking software buying insights at a glance [Inbound call tracking software](https://www.g2.com/categories/inbound-call-tracking) enables businesses to understand the origin of incoming phone calls and the nature of conversations that occur during those calls. By assigning trackable phone numbers to campaigns, webpages, or channels, these tools connect offline calls to online marketing and customer support activity.  In an environment where many buyers still convert over the phone, inbound call tracking has become essential for marketing, sales, and customer support teams that need accurate attribution and call-level insights. Rather than relying on guesswork, inbound call tracking platforms turn calls into measurable data that teams can act on. Buyers typically use inbound call tracking software to solve visibility gaps around lead sources, missed calls, and call quality. Based on review feedback, users value understanding which campaigns drive high-intent calls, improving follow-up speed, and identifying where calls are being lost or mishandled. Many teams also cite better budget decisions, clearer ROI reporting, and improved customer experience as core benefits. When evaluating the best inbound call tracking software, buyers often compare multiple call tracking providers to strike a balance between ease of use, reporting depth, and integrations. Pricing varies depending on call volume, number of tracking numbers, call recording, and advanced analytics. Most vendors offer tiered monthly plans, with higher tiers unlocking features such as dynamic number insertion, keyword-level attribution, and CRM integrations. Larger teams and agencies often move to custom pricing as usage scales. When comparing inbound call tracking tools, buyers tend to weigh pricing flexibility against long-term reporting and data reliability. ### **Top 5 FAQs from software buyers:** - How accurately can the inbound call software track and attribute inbound calls to the correct marketing source, campaign, keyword, and channel? - How well does it integrate with the existing [CRM](https://www.g2.com/categories/crm), [marketing automation](https://www.g2.com/categories/marketing-automation), analytics, and ad platforms so that call data can be used for reporting and follow up? - What level of call intelligence does the product provide, including call recording, transcription, sentiment analysis, and automatic qualification or scoring? - How strong are the routing and lead handling capabilities, including IVR, call flows, queue management, and rules-based routing to the right team or rep? - How reliable and compliant is the platform in terms of call quality, uptime, number provisioning, data security, and adherence to regulations such as GDPR, TCPA, and call recording consent laws? G2’s top-rated inbound call tracking software, based on verified user reviews, includes [CallRail](https://www.g2.com/products/callrail/reviews) **,** [800.com](https://www.g2.com/products/800-com/reviews) **,** [CallTrackingMetrics](https://www.g2.com/products/calltrackingmetrics/reviews) **, and** [Invoca](https://www.g2.com/products/invoca/reviews). ### What are the top-reviewed Inbound Call Tracking software on G2? [CallRail](https://www.g2.com/products/callrail/reviews) - Reviews: 1,605 - Satisfaction: 84 - Market Presence: 96 - G2 Score: 90 [CallTrackingMetrics](https://www.g2.com/products/calltrackingmetrics/reviews) - Reviews: 725 - Satisfaction: 58 - Market Presence: 73 - G2 Score: 65 [Invoca](https://www.g2.com/products/invoca/reviews) - Reviews: 959 - Satisfaction: 97 - Market Presence: 99 - G2 Score: 98 [WhatConverts](https://www.g2.com/products/whatconverts/reviews) - Reviews: 270 - Satisfaction: 87 - Market Presence: 66 - G2 Score: 76 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Inbound Call Tracking Software #### **Feedback Pros: What Users Consistently Appreciate** - **Campaign-level attribution clearly ties calls to marketing sources** - _“I’ve recently started using the AI-powered features, and they’ve made it much easier to qualify leads and get insights without manually digging through reports. The dashboards feel more intuitive now, and the integration with Google Ads and GA4 has streamlined campaign tracking. I also like how call transcripts are more accurate than before, saving time when reviewing conversations.”_ - [Jamie I](https://www.g2.com/products/callrail/reviews/callrail-review-7283936), CallRail Review - **Fast setup allows tracking numbers to go live quickly** - _“__I really love how clean, intuitive, and easy-to-navigate the dashboard is—it just makes sense. Setup was incredibly fast and straightforward, which I really appreciate. I was able to get up and running right away without any complicated steps. The voicemail-to-text feature is a total game changer—getting a text when someone leaves a voicemail and being able to listen right from my phone without logging in saves so much time. I’ve also noticed the recent improvements to the one-to-one texting feature, which is great to see. It’s clear the platform is evolving and listening to users.”_ - [Stephanie E](https://www.g2.com/products/800-com/reviews/800-com-review-11866654), 800.com Review - **Call recordings and tags help qualify leads and outcomes** - _“I like that CallRail is easy to install on any website, and the dynamic phone insertion shows different phone numbers automatically based on how the visitors were referred. CallRail's reporting helps us measure the quantity and quality of phone call inquiries driven by our different marketing tactics. It's awesome that installation with a tag management tool or CMS like WordPress takes just a few minutes. I appreciate that CallRail can instantly check if it has been installed correctly without waiting for calls.”_ - [John D](https://www.g2.com/products/callrail/reviews/callrail-review-12073423), Callrail Review #### **Cons: Where Many Platforms Fall Short** - **Advanced routing rules require time to configure correctly** - “Some of the features were a bit questionable as far as how to use and configure, but there aren't that many options and once you get familiar it's pretty easy to use. I think I dislike however is the inability to crate a list with variables to add to my SMS Text Campaigns.” - [Kenneth H](https://www.g2.com/products/800-com/reviews/800-com-review-8568610). 800.com Review - **Mobile experiences lag behind desktop reporting workflows** - _“I'd like to see the mobile app worked on more in-depth so it works with Bluetooth headphones and works without any issues going on. I'd also like to see the AI assistant send you a message with all of the lead details they got.”_ - [Seth M](https://www.g2.com/products/callrail/reviews/callrail-review-11893783). CallRail Review - **CRM integrations need manual cleanup or ongoing monitoring** - _“Lacks the more powerful features of some CRMs and other tracking software__“ _- [West H](https://www.g2.com/products/whatconverts/reviews/whatconverts-review-11867143), WhatConverts Review. ### My Expert Takeaway on Inbound Call Tracking Software in 2025 Based on G2 reviews, inbound call tracking software earned an average star rating of 4.67, with more than 90% of users likely to recommend the platform. Ease of use and quality of support also scored highly, reinforcing that many inbound call tracking platforms deliver value quickly once implemented. High-performing teams go beyond simply counting calls. They standardize call outcome definitions, consistently tag conversations, and connect call data directly to pipeline or customer resolution metrics. Marketing teams in industries like home services, healthcare, and B2B services often see the strongest impact because inbound calls represent high-intent conversions.  For buyers evaluating the best inbound call tracking software, long-term success depends less on surface features and more on attribution accuracy, reporting clarity, and integration reliability. Teams that treat inbound call tracking tools as a core measurement system, rather than just a reporting add-on, are more likely to achieve sustained ROI and improved decision-making across marketing and support operations. ### Inbound Call Tracking FAQs #### **What is the best inbound call tracking software for marketing attribution?** The “best” inbound call tracking software for marketing attribution is usually the one that ties every call back to a specific source, campaign, keyword, or touchpoint with high accuracy. For attribution purposes, marketers seek dynamic number insertion (DNI), keyword-level reporting, and native integrations with CRM and ad platforms, enabling calls to be linked back to web clicks, landing pages, and paid media. Tools that make it easy to see which ads or keywords are actually driving revenue-generating calls tend to rank highest in real user reviews. Some of the best-rated platforms include [CallRail](https://www.g2.com/products/callrail/reviews), [Invoca](https://www.g2.com/products/invoca/reviews), and [800.com](http://800.com). #### **What is the best mobile-friendly call tracking software?** The best mobile-friendly call tracking software is one that features a strong mobile interface or app, allowing representatives to view call details, recordings, and follow-up notes on the go. For many field-heavy teams. For example, for sales reps or local service providers, the ability to listen to calls, add tags, and log outcomes from a phone or tablet is essential. Platforms that maintain a mobile experience nearly on par with the desktop experience consistently stand out in reviews for usability outside the office. #### **What is the most reliable call tracking system for customer support teams?** Customer support teams often value reliability and clarity above all else. The most reliable systems for support combine consistent call routing, clear call logs, robust reporting on abandoned/missed calls, and easy access to recordings. Reliability also means uptime and low data latency, so support leaders know how many calls are coming in, which team answered them, and what the outcomes were in near real time. In reviews, platforms that minimize dropped or misattributed calls and make daily monitoring straightforward tend to rise to the top. #### **Which call tracking software is best for marketing firms?** Marketing firms and agencies usually need tools that can handle multiple clients, campaign-level reporting, and flexible number pools without a lot of manual effort. The best options for firms also include clear dashboards that can be shared with clients, API access or integrations for client reporting stacks, and easy setup for new campaigns. Agencies often prioritize platforms that scale with their client base and make it simple to spin up tracking for new engagements. #### **What software do most call centers use?** Most larger call centers use [contact center platforms](https://www.g2.com/categories/contact-center) or [VoIP systems](https://www.g2.com/categories/voip-providers) for their core call handling (e.g., routing, ACD, IVR), but they often layer inbound call tracking tools on top when marketing attribution, analytics, and source-level reporting are needed. In other words, the primary call system might handle the call itself, while dedicated inbound call tracking software connects that call back to digital campaigns, keywords, and sources, filling a gap that traditional PBX or contact center systems weren’t built to close. #### **Why use inbound call tracking platforms instead of standard phone systems?** Standard phone systems inform you that a call occurred, who answered it, and possibly its duration. Inbound call tracking platforms go much further: they connect the call back to an exact marketing source, show which campaigns generate the highest-value calls, provide call recordings/analysis, and tie outcomes back to sales or support KPIs. This visibility turns phone calls into actionable business intelligence rather than just another line item in a phone bill. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..) 2. [G2 Market Presence Score Overview](https://www.g2.com/reports) **Researched By:** [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh?_gl=1*1ltwfku*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuMTYzNzM5MTY0OS4xNzY2MTcwMjM2LjE3NjYxNzAyMzY.*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3Njc3Mjg3MTAkbzc4JGcxJHQxNzY3NzI5MTQ3JGo1OSRsMCRoMA..) **Last updated on:** December 18, 2025