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EH

Edie H.

Mid-Market (51-1000 emp.)

4/13/2018

"Phenomenal Client care"

5/5

What do you like best about CallSource?

My Rep Julian Jovel is one of the most professional, responsive and caring people I have had the pleasure to work with. His correspondence is excellent - so clear and concise and always addresses my question. Review collected by and hosted on G2.com.

What do you dislike about CallSource?

We do not currently have any complaints! Review collected by and hosted on G2.com.

JT

Jonathan T.

General Manager

Mid-Market (51-1000 emp.)

1/12/2018

"Great for tracking your inbound calls"

4.5/5

What do you like best about CallSource?

I like that I get monthly reports on all of the calls that come into my business. I can hear the call each of my office employees takes and I can work on them with areas to improve. Review collected by and hosted on G2.com.

What do you dislike about CallSource?

The platform is a little clunky and sometimes hard to navigate. Review collected by and hosted on G2.com.

Recommendations to others considering CallSource:

CallSource is great. It can help you hear how your employees talk on the phone and how they treat the caller. It can really help you narrow down places that your employees need to work on how they answer and talk on their phone. Review collected by and hosted on G2.com.

What problems is CallSource solving and how is that benefiting you?

Helped me realize some phone etiquette that was happening on the phone that was less than desirable. Also allowed me to follow up with missed opportunities that could be rectified and converted to sales. Review collected by and hosted on G2.com.

Response from Cassie Ciopryna of CallSource

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Hi Jonathan, thank you for your review! We are glad that you have been able to make improvements and follow up on missed opportunities by using CallSource. If you are ever having a hard time navigating the platform, feel free to reach out to your dedicated representatives anytime, or contact us at support@callsource.com.

UC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

3/22/2018

"CallSource - Great Resources"

4/5

What do you like best about CallSource?

CallSource is great because it provides 1 on 1 coaching to the CSRs to help us structure and focus our phone calls to be providing the best customer service experience we can provide. Review collected by and hosted on G2.com.

What do you dislike about CallSource?

That with the 1 on 1 training they only review 1 call with each CSR. Review collected by and hosted on G2.com.

Response from Cassie Ciopryna of CallSource

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We are so glad to hear that you are benefitting from CallSource's Call Coaching! Thanks for your review.

JD

Julie D.

Chief Operating Officer

Hospital & Health Care

Small-Business (50 or fewer emp.)

3/26/2018

"Excellent service"

5/5

What do you like best about CallSource?

Excellent service, good reporting, very responsive to requests Review collected by and hosted on G2.com.

What do you dislike about CallSource?

Some of the measurements for the reporting are general and do not accommodate the uniqueness of our office Review collected by and hosted on G2.com.

Response from Cassie Ciopryna of CallSource

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Thanks for your review, Julie! If you haven't already, go ahead and reach out to your dedicated account representatives or our customer support at support@callsource.com to see if we can come up with a way to accommodate your specific reporting measurement needs in a unique way. We are happy to help with special requests!

CH

Cherie H.

VP of Marketing

Small-Business (50 or fewer emp.)

12/21/2017

"Must Have for Any B2C Company"

5/5

What do you like best about CallSource?

What I liked most was it provided us the way to improve the level of care we provide our clients and potential members. The emails alert showing an unbooked phone call gave us the chance to call the client back and answer any questions we missed. The agent scorecards, report cards, and training helped us improve our booking rate and ensure consistency with every phone call. Review collected by and hosted on G2.com.

What do you dislike about CallSource?

Sometimes actually logging into the site could be difficult as you had two different log ins. Review collected by and hosted on G2.com.

AR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

2/26/2018

"We love CallSource and will continue to use it for years to come!"

5/5

What do you like best about CallSource?

CallSource has been a fantastic company to work with. We work closely with Shannon Baquar and find her to be the most helpful and kind business adviser ever! We recommend this program for anyone in marketing who is looking to see what works - and what doesn't. Review collected by and hosted on G2.com.

What do you dislike about CallSource?

Nothing. We are very pleased with everything. Review collected by and hosted on G2.com.

CI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

1/12/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Used for 2 years"

2.5/5

What do you like best about CallSource?

The customer service was always great and pleasant Review collected by and hosted on G2.com.

What do you dislike about CallSource?

Didn't feel as the customer enjoyed the product Review collected by and hosted on G2.com.

NB

Nick B.

Digital Marketing Strategist

Management Consulting

Mid-Market (51-1000 emp.)

10/19/2016

"We use CallSource to score all of our phone calls."

4.5/5

What do you like best about CallSource?

CallSource does a great job of delivering metrics to us on a weekly basis. It makes it very easy to go through each account and see what is working well, and what needs improvement.

It's great to be able to listen to the phone calls and give our professional development team opportunities to coach up our client's staff. Review collected by and hosted on G2.com.

What do you dislike about CallSource?

Sometimes the interface is difficult to understand until you have been in it for awhile. There are tons of options, which can be good, but it can also be hard to figure out what exactly you're looking for. Review collected by and hosted on G2.com.

Recommendations to others considering CallSource:

This platform is a great tool for your business if you would like to improve call conversion. It allows you to listen to every phone call and determine how well your staff is doing on the phone. Review collected by and hosted on G2.com.

What problems is CallSource solving and how is that benefiting you?

We are able to hear exactly what goes on during every phone call and can coach our members on how to better convert these calls into appointments. It is a tremendous tool in improving customer service.

We have been able to increase call conversion in many of our practices throughout the country. Review collected by and hosted on G2.com.

RG

Rafael G.

Music Faculty

Higher Education

Enterprise (> 1000 emp.)

10/8/2016

"Helps with overall performance"

5/5

What do you like best about CallSource?

I like the ability to see all sorts of data about your business and tracking sales, etc. Review collected by and hosted on G2.com.

What do you dislike about CallSource?

There is seriously nothing significant that I would say that I dislike about CallSource. Review collected by and hosted on G2.com.

Recommendations to others considering CallSource:

I would recommend that the user become familiar with all aspects of what CallSource can do! This will enable the user to gain the maximum benefit from it. Review collected by and hosted on G2.com.

What problems is CallSource solving and how is that benefiting you?

This helps me see how effective and profitable business is and helps me keep track of several aspects while saving time. Review collected by and hosted on G2.com.

AM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

10/18/2016

"Happy customer"

3.5/5

What do you like best about CallSource?

The amount of reporting provided instantaneously. Review collected by and hosted on G2.com.

What do you dislike about CallSource?

We would like better use of unique phone numbers and an easier way to route calls. Review collected by and hosted on G2.com.

Recommendations to others considering CallSource:

Great platform for reporting calls and any charts you may need for your clients. This platform has really helped us understand how we need to utilize different vendors. Review collected by and hosted on G2.com.

What problems is CallSource solving and how is that benefiting you?

We use this software to determine how many calls are advertising is attracting. This is how we measure performance Review collected by and hosted on G2.com.