AI Voice Assistant to capture calls when we're not available to do so. Review collected by and hosted on G2.com.

There should be some type of way to train the voice assistant on proper enunciation of the company name. Our agent is sporadic, and never fully correct with the name that has been added to the system as Prah-ohs (Praos) Smart Security. Also, the agent needs to have a delay, to make sure the prospect has completed their thought before responding. Review collected by and hosted on G2.com.

No call goes unanswered at any time day or night. Review collected by and hosted on G2.com.

Some callers don't want to speak to a bot and just hang up. Review collected by and hosted on G2.com.

I love how callrail helps to transcribe all of the calls that we collect and then includes tags which can help me to find specific calls. I also love how i can see all missed call and segment by day and time. This really helps me to see the holes that we are missing. Review collected by and hosted on G2.com.

CallRail can be a bit tricky to navigate at times, and it takes a little getting used to. Review collected by and hosted on G2.com.

The concept is very cool and needed. Its a great way to know if ads are really working or not. Review collected by and hosted on G2.com.

the massive amount of different phone numbers can get confusing and how many rings this one or that one has. Review collected by and hosted on G2.com.

I like how CallRail helps with our marketing. It allows me to confirm customers' phone numbers and names if I can't hear them clearly. The initial setup was very easy, and we're able to add more phone numbers when needed. Review collected by and hosted on G2.com.

We have not had any issues Review collected by and hosted on G2.com.

I like that CallRail creates contacts in HubSpot automatically without my sales team having to initiate it. It's really helpful because it scrapes the phone call and inputs the true original source or lead information of where they got the phone number, which means my sales reps don't input incorrect information. Also, the initial setup was easy. Review collected by and hosted on G2.com.

N/A. Review collected by and hosted on G2.com.

I find CallRail easy to use. I like the voice assist feature, which I find very customizable and useful. We've managed to create a voice-based menu system that's very effective for one of our clients. Plus, the initial setup of CallRail for my business was easy. Review collected by and hosted on G2.com.

I would say the reporting dashboard could be improved. Having more for marketing and sales, there could just be the additional reporting more visually. Review collected by and hosted on G2.com.

Call recording with transcripts is amazing. But the real win is how they've made source tracking dummy proof. Review collected by and hosted on G2.com.

Account Management team could use help. They seem to push you towards self service, which for the cost of the product, I'd like a real person to help me when I'm stuck. Review collected by and hosted on G2.com.

CallRail lets us track every phone call and clearly see which marketing source it came from. Review collected by and hosted on G2.com.

I don’t like that we can’t text from each tracking number. Review collected by and hosted on G2.com.

I like that CallRail has a very simple to use interface that's easily understandable. It helps us review incoming leads and the sources they're coming from. We can also review any calls we need to for quality assurance. Review collected by and hosted on G2.com.

Nothing really, they are very easy to use. Review collected by and hosted on G2.com.