I love how the CallRail mobile app works seamlessly with my phone, allowing me to keep tabs on my business from my cell phone. I can easily see records of calls, missed opportunities, and coaching opportunities. Cross-referencing 'he said she said' situations with actual call transcripts is really handy. The insights it gives me into our sales make sure nothing falls through the cracks. The setup was super easy, and the reps and customer service made transitioning seamless. Review collected by and hosted on G2.com.

Sometimes the mobile app takes too many taps to simply make a phone call, and it lacks basic functionality like swipe from left to go back to the previous screen. Copy/paste from the mobile app only works in some places, but they seem to be on top of fixing these minor tweaks. I'm looking for ways to follow up with leads in a sophisticated way; it would be nice to have this integrated within the system. Review collected by and hosted on G2.com.

I really like CallRail for its source-level attribution, which is crucial for us to prove which channels actually drive booked appointments. The API integration is solid, allowing us to pull call data programmatically and push every call into our CRM automatically via Zapier, so we never have to manually type anything. This automation means that calls become leads without anyone having to log them, preventing any data from falling through the cracks. Additionally, setting up a new tracking number for a new campaign only takes minutes. Review collected by and hosted on G2.com.

Spam handling is our biggest pain point. Spam calls were a real problem for us, and when CallRail marks a call as spam, it gets quarantined and disappears from the API entirely. That broke our integrations until we figured out what was happening, and we ended up having to build our own spam filtering layer on top of CallRail to compensate. I'd love to see better native spam controls so we didn't have to solve that ourselves. Review collected by and hosted on G2.com.

Their VA tool helps out my business, by collecting information about prospective clients when I am not available. Review collected by and hosted on G2.com.

Even though it's good, people still know it's AI, and many people hang up immediately. Review collected by and hosted on G2.com.

I like CallRail for its call tracking capabilities, which help me manage multiple accounts and determine the quality of calls. I find it incredibly valuable for optimizing campaigns based on call quality. The quality check feature, along with the ability to download data for reports, is a big part of why I value CallRail. The call recordings and easy access to call logs allow me to quickly review whether the leads are qualified, instead of relying solely on form submissions and call counts. It helps me identify spam, listen to quality calls, and spot trends. I also appreciate the ease of setup; it was really straightforward without any brainstorming needed. Review collected by and hosted on G2.com.

Customizing reports for multiple accounts or combining different data points can be limited. More advanced filtering and dashboard customization would help. Review collected by and hosted on G2.com.

As an advertiser, CallRail helps me prove ROI to my customers by pinpointing the exact time a lead arrived, what that lead is worth, and attributes it to the exact marketing channel. I particularly like the AI function of it summarising calls, this saves me a lot of time. Their support team is also very good. Review collected by and hosted on G2.com.

Getting set up and making sure everything is working is a tiny bit clunky and difficult to understand with the pooling system. Review collected by and hosted on G2.com.

They’re constantly adding new features and continuing to improve. Beyond the basic tracking, I really like the new AI that answers phones when we’re not in the office, and I’m also excited to try the new AI chatbot.

Overall, I feel the pricing is fair, and the interface is user-friendly and easy to navigate. Review collected by and hosted on G2.com.

I can't think of anything that I didn't like Review collected by and hosted on G2.com.

CallRail helps close the loop on leads and sales for our clients whose tools or systems in place can't. It has done wonders for performance attribution for advertising efforts, both for helping us show value to our clients and our clients to their internal teams. The platform is so simple to use yet robust in features. Integrates cleanly with Google Ads, GA4. Meta Ads, and other platforms. Pricing is fair for businesses and scales however needed. Support is blazing fast and always kind and friendly (probably my favorite thing about CallRail). We've tried several other call tracking platforms over the years and they just don't compare. Review collected by and hosted on G2.com.

Most of what I "dislike" are just small things that could polish off the experience. The newest AI features, while great in theory, don't always function as hoped. There are also some limitations on logic options for keyword "spotting" automation, which limits its reliability. Also, the form tracking feature, which is great overall, isn't compatible with some native form types nor gives custom options to track them. Would also like to be able to customize the names of the events that are sent into ad platforms. Review collected by and hosted on G2.com.

The ability to access calls, texts, and data reporting in an easy to use dashboard 24/7 for my network of franchise owners. The pricing is kept efficient as I scale our network and add marketing value to my owners. Review collected by and hosted on G2.com.

I have not experienced anything with the product that would need to be addressed Review collected by and hosted on G2.com.

CallRail is easy to use, integrates well with our CRM, and makes it simple to track property inquiries, rental requests, and service calls. The reporting, call recordings, and AI-powered transcripts help us measure marketing ROI and improve customer handling. Review collected by and hosted on G2.com.

The pricing can add up as usage grows, and some advanced reporting and workflow customization options are limited. We'd also like deeper AI insights and more integrations with real estate-specific platforms. Review collected by and hosted on G2.com.

I find CallRail valuable for tracking incoming calls to see where they're coming from, like social media, website, office, car logo or Google search, which helps us know the location of the call and who's calling. I appreciate the call recording feature because it allows us to review calls later if we have any questions about what was said, or if we needed to take better notes. They have mobile pp which is so easy to use on the go. It's also helpful that we can listen to calls to double-check our messages. I enjoyed the notifications and being able to reply easily. Handling text messages and voicemails with CallRail is very easy on desk top or mobile app. I like that from the moment the phone rings, the caller is informed that the call is being recorded, and we get to personalize the call flow. It's great that we can personalize the caller's experience by choosing to leave a personal or automated message. The initial setup was amazing, really easy to use and navigate. Review collected by and hosted on G2.com.

I don't have any dislikes. Review collected by and hosted on G2.com.