I really like that CallRail provides transcripts for voicemails, which helps our agents collect accurate data to return calls. The marketing tracking feature for ROI is also beneficial. I also found the initial setup to be very easy. Review collected by and hosted on G2.com.

I think the ability to send a group text message could be improved. It would be really helpful to have that feature. Review collected by and hosted on G2.com.

As a marketing company, the call recording and tagging is one of the most helpful uses for us.

This gives us insight into what happened day to day, what customers are calling about and how a cmpanies internal team can make improvements Review collected by and hosted on G2.com.

Maybe there is a way to do thism but I wish CallRail would auto tag or mark spam calls

I also put in every tag/automation rule and I wish there were templates we could save and apply to each client in our CallRail account - would make this way smoother Review collected by and hosted on G2.com.

I really like how CallRail helps us reach our patients at a much quicker pace and provides us with clear and concise insights into when our patients are calling the most, especially if we can't answer during patient care. It makes off-shift hours easier too, which is helpful when we're not available. The customer service team is excellent, with David and Shannon providing tremendous support during the implementation and customization process. I appreciate the ease of use, along with the analytics and data it provides, which helps us review and listen to voice recordings from patients calling in. The customizations available, including the different voice tones and intellects, and the intelligence behind the technology are impressive. Shannon McCook, our implementation manager, made the setup process quick and easy while handling a lot of detailed work on the back end. Review collected by and hosted on G2.com.

Not applicable Review collected by and hosted on G2.com.

I use CallRail for our marketing phone calls, and I love how easy it is to navigate and log everything based on incoming marketing calls. I appreciate how it enables us to easily track calls and call any missed ones back. I value the feature that tracks a phone call and provides insights like how long it took to answer and the potential financial impact of missed calls. The initial setup was easy too. Review collected by and hosted on G2.com.

i do not have any dislikes- callrail has everything that someone who is trying to monitor their marketing calls closely very well! Review collected by and hosted on G2.com.

I like how easy it is to track things and create new numbers quickly. Review collected by and hosted on G2.com.

Measuring and integrating with our CRM and third-party tracking can be challenging. While the main dashboard on CallRail is nice, getting it to integrate smoothly with ad platforms and third-party tracking is sometimes a bear. Review collected by and hosted on G2.com.

I really like the ability to have multiple numbers to track ways that we get leads. It's awesome that we can record the calls if we want to and we can see all of the meta data to go with the calls. Review collected by and hosted on G2.com.

I think that the support team could be better. Review collected by and hosted on G2.com.

I love the AI receptionist feature. It is so nice to never miss a call and to read the transcripts so I have an idea of their needs before I do a call back. Review collected by and hosted on G2.com.

The texting feature was very difficult to sign up for and isnt as user friendly as I had hoped. Review collected by and hosted on G2.com.

CallRail is a valuable resource like no other - it's easy to track your marketing efficiency (ROI) across multiple platforms (ads, site - even physical print). No other service comes close. Review collected by and hosted on G2.com.

The only downside I can think of is should you decide to discontinue the service that all of your source material (sites, code, booklets, ads) has to be updated. The CallRail numbers are then out in the wild, in address books and contact lists which after the service has concluded will not go anywhere. You will need to manage this. Review collected by and hosted on G2.com.

the ability to field phone calls without losing utm/google attribution is a massive help to us! Review collected by and hosted on G2.com.

sometimes the utms/attributions data comes through differently, which creates challenges for us to handle the webhooks in our codebase. it would be nice is callrail standardized that data prior to sending events. Review collected by and hosted on G2.com.

Call rail lets you track your numbers and data, and forward calls through multiple numbers so you don’t lose calls to spam blockers. Review collected by and hosted on G2.com.

The integration side could use some refinement, especially when it comes to handling custom fields and objects within Salesforce. Review collected by and hosted on G2.com.