The thing I like most about CallRail is just being able to listen to the call recordings after the fact. I can call and initiate calls through CallRail as well, ensuring the bulk of my calls are recorded and can be referenced by myself and my teammates. Review collected by and hosted on G2.com.

I think CallRail is a little clunky. The UX is not super intuitive or easy to navigate through. I feel like sometimes there are certain subsets underneath the left navigation columns that don't make sense within their existing ecosystem. It just needs an entire overhaul where everything is condensed into one place rather than hopping from tab to tab a lot. I also believe that CallRail doesn't integrate simply with other tools, which feels like a separate challenge. Review collected by and hosted on G2.com.

I find CallRail very easy to use, and it's an excellent tool for tracking calls and measuring ROI. It integrates well with Google Ads and Google Analytics, including GA4. It also provides valuable call recordings and AI-powered conversation insights that help improve lead quality. The platform also tracks forms alongside phone calls, which is very helpful. The setup process was quite straightforward, making it a good fit for our needs. Review collected by and hosted on G2.com.

I think the pricing could be a little bit more affordable. The AI conversation intelligence requires more customization and industry-specific insights. Reports are good, but I would benefit more from advanced visualization options or custom dashboard templates. Spam call detection should be able to filter out unwanted calls, which would drastically help. Attribution across channels, especially for offline conversations and multitouch customer journeys, needs to be stronger to provide a more complete picture of marketing performance. Better integration into CRM products like GoHighLevel and others would be advantageous. Also, the mobile app experience could be enhanced with more reporting features, which would be very helpful. Review collected by and hosted on G2.com.

I like that CallRail helps me keep all of my contacts in one database, making it easy to message them when needed and organize them under multiple numbers. Editing the contact name is a feature I find really useful because it allows me to filter and search by either name or phone number, which is great when I get a lot of messages—I don't have to scroll through them all, I can just search. The search feature is particularly nice since I can search by phone number or name, and there's no character limit when I update contact info. Review collected by and hosted on G2.com.

The biggest hiccup I have with CallRail is that while I can send mass messages to five to ten contacts at the same time, I can't do a group message. Review collected by and hosted on G2.com.

I like that the CallRail agent is customizable and can be programmed to match my client's specific business needs and be tailored to their industry. I also like that the agent is dynamic and responsive to conversations. It allows us to have the voice assist agent answer our customer's questions after hours. VoiceAssist helps answer questions the customers may have and makes them feel like their issue is going to be addressed, even when we can't answer the phone. Review collected by and hosted on G2.com.

I find the backend of the platform to not be super user-friendly or intuitive. When I need to update anything, I end up clicking around a lot to find what I need. The initial setup has been kind of complicated due to my client's unique needs, so I would say it's not that easy, but that could be unique to us. Review collected by and hosted on G2.com.

The software’s dashboard is very easy to navigate and understand. Having quick, straightforward access to everything I need makes me much more efficient when I’m working in the platform. I have integrated with Unbounce and Google Ads before and it was really slick. For having heavy workloads on it, speeds are very good. I feel as though the price of the platform is well worth it for what you get. I used customer support once and we got ahold of someone fairly quick. The AI is great for transcribing and analyzing calls to identify leads, keywords, and customer sentiment Review collected by and hosted on G2.com.

The costs scale quickly with usage. Customer support could have been a bit quicker. I also feel like the platform lacks certain features like group texting and there are some delays in call data reflection. Review collected by and hosted on G2.com.

I use CallRail for its ability to handle multi-routing within the same phone number. I can get really detailed with what each routing option does, like playing an automated message or ringing multiple users. The transcripts are great for reviewing calls and ensuring proper routing. We also use call summaries and automations, and I love how it connects with our Salesforce to log calls there. The initial setup was extremely easy, thanks to the documentation and help from the CallRail team. Review collected by and hosted on G2.com.

I wish there was the ability to tag into Salesforce campaigns, which would be a huge benefit for us. We would love for any calls started through CallRail to log as such in our Salesforce campaigns. Also, having more robust API connections would be great since we use several different tools and I'd like to leverage the CallRail activity and knowledge across those tools. Review collected by and hosted on G2.com.

As a busy veterinary hospital, we receive a high volume of calls every day. CallRail helps us track those calls, measure our marketing performance, and identify opportunities to improve our client service. Having all of that information in one place has been extremely valuable. Review collected by and hosted on G2.com.

Honestly, I haven't run into any major issues. It's been a reliable tool for our practice, and any minor learning curve has been well worth the functionality it provides. Review collected by and hosted on G2.com.

The call tracking insights help give a more complete picture of digital marketing efforts! Before CallRail, it was so much more difficult for us to prove the value of certain campaigns because we didn't have full-scale call tracking. But after we onboarded with CallRail, we now have a super easy to use dashboard to find details that we need. We've mostly only integrated with Google products, but all the integrations have been pretty straightforward and easy to set up. The whole CallRail system has allowed us to validate performance to both our clients and ourselves - it gives us peace of mind that we are making informed decisions based on a full view of metrics. Review collected by and hosted on G2.com.

Biggest con for me is pricing. I'd love to be able to set up every client, big or small, with CallRail accounts, but because of pricing, we reserve it for only clients with larger budgets. The only other con is that while I do get a lot of outreach from CallRail about new technologies, strategies, and product offerings, I don't receive anything about strategies CallRail is undertaking to help the swap JS not get ad-blocked. The issue of CallRail tracking code getting blocked by ad-blockers has slowly become moer and more noticeable. Review collected by and hosted on G2.com.

I think the simplicity of CallRail is great, and the way I can separate channels based on whether I want calls or forms makes it really easy to track. It's also easy to listen to the calls and filter them based on the campaign name or whether they are incoming or outgoing. Whenever I log in, I can easily navigate to the call I want to check, whether it's from Google Ads, Facebook Ads, or the website. The caller capabilities allow me to connect all those platforms into one, so I can check leads on a single platform instead of going to different websites and checking each one. The initial setup was super easy too, with clear instructions and a step-by-step guide to setting up call tracking. Selecting phone numbers is simple and straightforward. Review collected by and hosted on G2.com.

I think the ability to check the form submissions could be improved. It would be nice if CallRail could add some type of landing page integration or feature to make everything all together in one platform. Also, CallRail could add some features that other CRMs like HubSpot have. Review collected by and hosted on G2.com.

CallRail helps us to track all of our lead sources, agent efficiency, and lead quality. It helps us to identify where our leads are coming from so we can effectively analyze lead quality by source. It also helps us with training our phone agents, since calls are recorded and can be sorted with different tags. We also love how CallRail has so many different integrations with different platforms we use daily - and they're extremely easy to connect. Review collected by and hosted on G2.com.

I don't have a single complaint about CallRail! They stay on top of trends and are constantly rolling out helpful updates that help to improve the platform's function. Review collected by and hosted on G2.com.