I like the ease in which you can use the interface online and make changes. It's very easy. Review collected by and hosted on G2.com.

That's a hard one, as they don't really have any dislikes. Review collected by and hosted on G2.com.

PPC keyword-level tracking is very useful for PPC optimization and for guiding sales conversion. Review collected by and hosted on G2.com.

CallRail's interface isn't the most intuitive.

When managing multiple companies as an agency, there should be a more logical hierarchy and design. Review collected by and hosted on G2.com.

Good tracking in the tool, and easy to set up options for new numbers/routing. Native integrations with tools like Hubspot are nice, but lack depth. Review collected by and hosted on G2.com.

Misses some calls, and the Hubspot integration provides almost no relevant detail to the CRM Review collected by and hosted on G2.com.

I love using CallRail for its accurate conversion tracking for phone calls, which is our number one KPI. The Voice Assist AI Assistant is also incredibly helpful because it allows us to continue converting calls after hours. I appreciate the ease of use and how it integrates easily with Google Ads. It's great that we can provide our clients with confident ROAS numbers and optimize campaigns effectively with CallRail. The initial setup was fairly simple, and everything with CallRail works great right now. Review collected by and hosted on G2.com.

Nothing really Review collected by and hosted on G2.com.

It helps me drill down and track where our calls are coming from. The insights are powerful, clear, and incredibly helpful to see which campaigns are actually driving conversations. Gives me a much clearer picture of what’s working without a lot of guesswork. Review collected by and hosted on G2.com.

Honestly, can't think of anything I dislike. Some of the more advanced settings take a little time to understand, but once you get used to it, everything flows pretty smoothly. Overall, it’s been a reliable tool for what I need. Review collected by and hosted on G2.com.

I find CallRail really easy to set up, which is great. I can have multiple numbers for my three different locations, making it flexible for my needs. I appreciate the transcript feature that lets me quickly skip through calls and find the right one to listen to. It's really easy to use overall. Review collected by and hosted on G2.com.

I can't really think of anything negative. Maybe if it would flag when we lose a client if they cancel and provide some sort of AI-driven feedback on that conversation on how it could be done better. Review collected by and hosted on G2.com.

I find CallRail easy to use and I value the keyword spotting and tagging features which help us categorize with ease. The initial setup was very easy, and I'm happy with the features overall. Review collected by and hosted on G2.com.

I find it a pain to get access to the help desk when asking them to look into the HIPAA account. Review collected by and hosted on G2.com.

I find that CallRail tells me who's calling and from where, which is useful for my business. The forms that clients fill out are beneficial as they let me know who is interested in the services we offer. Review collected by and hosted on G2.com.

There aren't really many things I like about it, it just does its job. The initial setup of CallRail was a little confusing. Review collected by and hosted on G2.com.

I like that CallRail is very easy to set up, which makes the tracking work efficiently. It has integrations that work very well with tools like Google Ads and Google Business profiles. It's great for basic call tracking, and it offers clear options for our clients to review calls through their own logins. Review collected by and hosted on G2.com.

We do not run our own call center, so many of the features they are trying to integrate and push aren't something we need at all. The prices do keep increasing, and it's at a rate where we would be considering alternatives if there are good ones. Review collected by and hosted on G2.com.

It’s simple to use, there’s no setup required, and the app works really well! Review collected by and hosted on G2.com.

We sometimes get feedback that we've missed a call but we're on the phone with the client. Review collected by and hosted on G2.com.