--- title: CallRail Reviews meta\_title: 'CallRail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1835 reviews by the users' company size, role or industry to find out how CallRail works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1835 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### CallRail Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency. [(122 mentions)](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1684841&qs=pros-and-cons#reviews) Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility. [(109 mentions)](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1685581&qs=pros-and-cons#reviews) Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns. [(99 mentions)](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1683827&qs=pros-and-cons#reviews) Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies. [(82 mentions)](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1682572&qs=pros-and-cons#reviews) Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights. [(69 mentions)](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1679124&qs=pros-and-cons#reviews) Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs. [(33 mentions)](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1681766&qs=pros-and-cons#reviews) Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections. [(30 mentions)](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1680316&qs=pros-and-cons#reviews) Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features. [(26 mentions)](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1686403&qs=pros-and-cons#reviews) Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges. [(25 mentions)](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1679636&qs=pros-and-cons#reviews) Users often face **number issues** , including spam calls and concerns about billing based on call minutes. [(25 mentions)](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1686593&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of CallRail ##### 1. Ease of Use Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency. [ See 122 mentions ](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1684841&qs=pros-and-cons#reviews) See Related User Reviews ![Nathalie I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathalie I.") NI Nathalie I. Small-Business (50 or fewer emp.) 4.5/5 "Efficient and easy to detect where the missed calls come from" What do you like about CallRail? I’m able to monitor the effectiveness of every keyword with CallRail. It’s easy to use, which makes it suitable for businesses of any size, and I keep ![Bethany R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bethany R.") BR Bethany R. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Tracking and Integration, Despite High Cost" What do you like about CallRail? I like that CallRail allows us to have full control over our tracking numbers. I appreciate the integration with other vendors and the ease of access ##### 2. Features Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility. [ See 109 mentions ](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1685581&qs=pros-and-cons#reviews) See Related User Reviews ![Vlad D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vlad D.") VD Vlad D. Small-Business (50 or fewer emp.) 4.5/5 "A must-have for anyone doing online advertising campaigns" What do you like about CallRail? CallRail is a must have for tracking and attributing phone calls to specific marketing campaigns, which gives you visibility into what’s actually driv ![Bethany R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bethany R.") BR Bethany R. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Tracking and Integration, Despite High Cost" What do you like about CallRail? I like that CallRail allows us to have full control over our tracking numbers. I appreciate the integration with other vendors and the ease of access ##### 3. Call Tracking Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns. [ See 99 mentions ](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1683827&qs=pros-and-cons#reviews) See Related User Reviews ![Vlad D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vlad D.") VD Vlad D. Small-Business (50 or fewer emp.) 4.5/5 "A must-have for anyone doing online advertising campaigns" What do you like about CallRail? CallRail is a must have for tracking and attributing phone calls to specific marketing campaigns, which gives you visibility into what’s actually driv ![Kevin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin D.") KD Kevin D. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Call Tracking with AI Insights, Needs Setup Simplification" What do you like about CallRail? I love that with CallRail, I can easily track and filter out the things I need to check. It makes learning more about the AI tracking and how they wor ##### 4. Helpful Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies. [ See 82 mentions ](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1682572&qs=pros-and-cons#reviews) See Related User Reviews ![Nathalie I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathalie I.") NI Nathalie I. Small-Business (50 or fewer emp.) 4.5/5 "Efficient and easy to detect where the missed calls come from" What do you like about CallRail? I’m able to monitor the effectiveness of every keyword with CallRail. It’s easy to use, which makes it suitable for businesses of any size, and I keep ![Bethany R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bethany R.") BR Bethany R. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Tracking and Integration, Despite High Cost" What do you like about CallRail? I like that CallRail allows us to have full control over our tracking numbers. I appreciate the integration with other vendors and the ease of access ##### 5. Attribution Accuracy Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights. [ See 69 mentions ](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1679124&qs=pros-and-cons#reviews) See Related User Reviews ![Vlad D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vlad D.") VD Vlad D. Small-Business (50 or fewer emp.) 4.5/5 "A must-have for anyone doing online advertising campaigns" What do you like about CallRail? CallRail is a must have for tracking and attributing phone calls to specific marketing campaigns, which gives you visibility into what’s actually driv ![Kevin D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin D.") KD Kevin D. Small-Business (50 or fewer emp.) 4.5/5 "Effortless Call Tracking with AI Insights, Needs Setup Simplification" What do you like about CallRail? I love that with CallRail, I can easily track and filter out the things I need to check. It makes learning more about the AI tracking and how they wor ### 5 Cons or Disadvantages of CallRail ##### 1. Missing Features Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs. [ See 33 mentions ](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1681766&qs=pros-and-cons#reviews) See Related User Reviews ML Matthew L. Small-Business (50 or fewer emp.) 5.0/5 "Intuitive IVR and Easy Call Tracking" What do you dislike about CallRail? We had to use an outside source to record our AI call routing messages. If there could be a built-in AI voice agent we can use for call routing that'd ![Scott P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott P.") SP Scott P. Small-Business (50 or fewer emp.) 5.0/5 "Essential Tool for Tracking Ad ROI" What do you dislike about CallRail? Sometimes the mobile app takes too many taps to simply make a phone call, and it lacks basic functionality like swipe from left to go back to the prev ##### 2. Integration Issues Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections. [ See 30 mentions ](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1680316&qs=pros-and-cons#reviews) See Related User Reviews ![Vlad D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vlad D.") VD Vlad D. Small-Business (50 or fewer emp.) 4.5/5 "A must-have for anyone doing online advertising campaigns" What do you dislike about CallRail? I wish it supported automated text/call followups with leads who have scheduled a call. ![Chelsea V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsea V.") CV Chelsea V. Mid-Market (51-1000 emp.) 4.0/5 "Reliable Attribution with Easy Setup" What do you dislike about CallRail? It could have a better integration, but overall it's great. ##### 3. Learning Curve Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features. [ See 26 mentions ](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1686403&qs=pros-and-cons#reviews) See Related User Reviews GP Guy P. 4.5/5 "Good Customer Service, Complex UI" What do you dislike about CallRail? The desktop user interface is a bit complicated. It seems like that could be simplified to some degree. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Call Flows Can Be Tricky to Set Up, Though Voicemail Saving Helps" What do you dislike about CallRail? It's sometimes a little tough to set up the call flows. ##### 4. Call Issues Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges. [ See 25 mentions ](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1679636&qs=pros-and-cons#reviews) See Related User Reviews ![Alan Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan Z.") AZ Alan Z. 4.0/5 "Call Recording Shines, AI Voice Assist Needs Work" What do you dislike about CallRail? The AI Voice Assist is great, but it's not as refined and capable as I would like. It sometimes asks repeat questions, like scheduling an appointment ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Powerful Call Reporting: Replays, Keyword Conversion Insights, and Clear Analytics" What do you dislike about CallRail? I have had issues with the call pool being too small and calls for other businesses. ##### 5. Number Issues Users often face **number issues** , including spam calls and concerns about billing based on call minutes. [ See 25 mentions ](https://www.g2.com/products/callrail/reviews?filters%5Bsentiment_snippet%5D=1686593&qs=pros-and-cons#reviews) See Related User Reviews ![Nathalie I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathalie I.") NI Nathalie I. Small-Business (50 or fewer emp.) 4.5/5 "Efficient and easy to detect where the missed calls come from" What do you dislike about CallRail? This is particularly useful for small businesses or startups that handle a lot of calls. However, costs can add up quickly if you need advanced featur ![Bethany R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bethany R.") BR Bethany R. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Tracking and Integration, Despite High Cost" What do you dislike about CallRail? Cost is high. A lot of our vendors provide free tracking numbers ![Nathan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan C.") NC Nathan C. Digital Marketing Manager Small-Business (50 or fewer emp.) 7/13/2026 "Simple Access to Call and Form Data That Makes Lead Review Easy; Filtering Could Be More Robust" 4.5/5 What do you like best about CallRail? I believe the most helpful aspect of CallRail is the simplicity in accessing call and form data. There are some aspects of the platform that are not overly user-friendly, but as far as reviewing and making determinations about leads that are tracked in CallRail, both us and our clients have found it extremely helpful. Review collected by and hosted on G2.com. What do you dislike about CallRail? The number one thing I dislike about CallRail is the inability to filter OUT when looking at calls or forms; you can only filter TO things. I want to be able to use filters to exclude lead sources. This would immediately increase how useful the platform is and would save me, and likely most other advertisers, a ton of time. I've never understood why the filtering capabilities are so limited in this regard, but it would make a massive difference. Review collected by and hosted on G2.com. What problems is CallRail solving and how is that benefiting you? It's solving what it's supposed to solve -- tracking leads. It's not perfect, and I've seen times when calls are not tracked, or the plugin to another platform doesn't work properly at times, but overall it's been a very beneficial tool for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marie-Claire .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marie-Claire .") M Marie-Claire . Marketing Manager Mid-Market (51-1000 emp.) 7/21/2026 "CallRail Makes Lead Attribution and ROI Tracking Effortless" 5/5 What do you like best about CallRail? What I like best about CallRail is how easy it is to track and attribute inbound leads across different marketing channels. The platform provides clear visibility into which campaigns, keywords, and sources are driving phone calls and conversions, making it much easier to measure ROI and optimize marketing spend. Review collected by and hosted on G2.com. What do you dislike about CallRail? The platform is quite comprehensive, so there can be a bit of a learning curve when you start exploring some of its more advanced features, which is normal. Review collected by and hosted on G2.com. What problems is CallRail solving and how is that benefiting you? Solves the challenge of accurately tracking where inbound leads come from and attributing them to the right marketing campaigns. This gives us clear visibility into what is driving calls and conversions, helping us make better marketing decisions, optimize budget allocation, and confidently measure ROI. The reporting and call tracking features save time and provide valuable insights into both campaign performance and customer interactions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 7/14/2026 "Effortless Setup, Intuitive UI with Deep Insights" 5/5 What do you like best about CallRail? I find CallRail intuitive and easy to use. Additionally, the call log is very informative, which is quite helpful for our needs. CallRail's features, tools, and reporting insights are better, and they have provided a good job of documentation and training, making the setup straightforward. Creating a standard operating procedure for our internal teams has resulted in success. I also appreciate how CallRail integrates with Google Analytics and agency analytics, adding value to our workflow. Review collected by and hosted on G2.com. What do you dislike about CallRail? I think there needs to be more clarity around unanswered or abandoned calls. We see a lot of these calls, and it would be helpful to know if they're spam or solicitations or something else. It seems like there's a lot of those types of calls. Review collected by and hosted on G2.com. What problems is CallRail solving and how is that benefiting you? CallRail helps us piece together lead attribution so we can clearly identify which marketing channels are performing best. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Rudy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rudy K.") RK Rudy K. Digital Marketing Coordinator; Acquisition Small-Business (50 or fewer emp.) 7/14/2026 "Easy-to-Navigate UI and Powerful Integrations That Make Call Reviews Simple" 4.5/5 What do you like best about CallRail? CallRail’s user interface is very easy to navigate. It makes it simple to review calls, update numbers and call routing, and quickly identify qualified calls versus unqualified ones. Even with the wide range of tools available in the platform, everything still feels straightforward to find and use. The integrations with other platforms and even AI tools makes it even more of a useful tool for our organization. Review collected by and hosted on G2.com. What do you dislike about CallRail? CallRail isn't always the best at identifying spam/robo calls. Call analytics can be distorted by spam calls, and some users report delays in call duration. Review collected by and hosted on G2.com. What problems is CallRail solving and how is that benefiting you? CallRail helps us organize all of our sales calls in one place. We can route many different numbers through the platform so everything is organized together, and helps us track the success of inbound and outbound calls using the internal reporting capabilities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dylan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dylan H.") DH Dylan H. Director of Operations Small-Business (50 or fewer emp.) 7/28/2026 "User-Friendly Reporting That Streamlines Training and Updates" 5/5 What do you like best about CallRail? The reporting has helped us in our business, and streamline the process for training and keeping people updated. It’s also very user friendly, and love to see personal recommendations come to life Review collected by and hosted on G2.com. What do you dislike about CallRail? The messaging feature could use some work; being able to sort conversations by phone number or see what number they are texting, would be ideal. Also, the users, would like to assign certain users, certain phone numbers, so we are able to have each user manage their own phone number. Review collected by and hosted on G2.com. What problems is CallRail solving and how is that benefiting you? The ability to know who is calling and how to answer the phone. The ability to answer the phone in a professional manner, assures our customer they are calling the right place, and getting the service they requested. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Hawaii C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hawaii C.") HC Hawaii C. Operations Manager Small-Business (50 or fewer emp.) 7/13/2026 "Great UI and Easy Call Recordings for Capturing Key Details" 4.5/5 What do you like best about CallRail? Sometimes I forget exactly what an inquiry said during our call so it's helpful that I can listen to our call again and get the important info. The UI is great in finding the recordings easy Review collected by and hosted on G2.com. What do you dislike about CallRail? Sometimes the AI says the wrong answers. Once, someone asked for me specifically and it said that I don't work here. Other customers have said that "it felt like a waste of my time to spell out my name just to save you folks a little bit of time" Review collected by and hosted on G2.com. What problems is CallRail solving and how is that benefiting you? I don't want to use my own phone number for our business lines. For our other property management business, it seamlessly integrates with our GoHighLevel software so that my coworker can track the effectiveness of the leads. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Haden V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haden V.") HV Haden V. Paid Search Analyst Mid-Market (51-1000 emp.) 7/14/2026 "CallRail Makes Call Review Easy for Better Client Performance" 5/5 What do you like best about CallRail? I love the fact that I can listen to calls to determine the specifics and gather data that allows me to optimize performance for my clients. Review collected by and hosted on G2.com. What do you dislike about CallRail? If I could point out an area that CallRail could improve, I'd say it'd be the customer support. It's not that bad, but I felt like it was hard to get in touch with real humans and there were a lot of roadblocks on the way. I also feel that I was pushed to read FAQs/articles a lot. Review collected by and hosted on G2.com. What problems is CallRail solving and how is that benefiting you? CallRail is helping me solve my previous issue of being unable to listen in to my clients' calls. Because of Callrail, I'm now able to optimize performance based on listening to these calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") EF Verified User in Facilities Services Mid-Market (51-1000 emp.) 7/23/2026 "CallRail Delivers Better Visibility Into Every Inbound Call" 5/5 What do you like best about CallRail? What I like best about CallRail is the visibility it provides into call performance and lead activity across multiple locations. The platform makes it easy to understand where calls are coming from, how they are being handled, and where opportunities may be getting missed. The reporting is straightforward, the call tracking is reliable, and features such as call recording, transcription, spam detection, and Voice Assist provide useful tools for improving answer rates and customer experience. I also appreciate that CallRail gives us enough flexibility to test new workflows without requiring a major system implementation. Review collected by and hosted on G2.com. What do you dislike about CallRail? Reporting can also feel fragmented at times, especially when trying to compare performance across multiple locations or separate legitimate opportunities from spam, robocalls, and other non-productive activity. Review collected by and hosted on G2.com. What problems is CallRail solving and how is that benefiting you? CallRail is helping us improve visibility into inbound call activity across multiple franchise locations. It allows us to better understand where calls are coming from, how quickly they are answered, which calls represent legitimate sales opportunities, and where leads may be getting missed. The platform has also helped us improve coverage through Voice Assist, particularly for calls that would otherwise go unanswered. This has increased our overall answer rate, created additional lead opportunities, and provided better insight into spam calls, employment inquiries, and other call types. Ultimately, CallRail gives us more actionable data to improve call handling, marketing attribution, and customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Vlad D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vlad D.") VD Vlad D. Chief Picnic Enthusiast Small-Business (50 or fewer emp.) 8/3/2026 "AI Assistant That Captures After-Hours Calls and Helps Close More Clients" 5/5 What do you like best about CallRail? It helped our business address the problem of unanswered calls after hours. The AI assistant is a useful feature that can save you money and help you close more clients when you simply can’t answer the phone. Review collected by and hosted on G2.com. What do you dislike about CallRail? We run two event companies—essentially the same team at the same address—but each one focuses on different products. Unfortunately, there isn’t an option to set up one AI assistant for two phone numbers; each number has to be on its own plan. Review collected by and hosted on G2.com. What problems is CallRail solving and how is that benefiting you? Our team is off after 6 PM, but by using an AI representative, we’re still able to keep calls answered and provide coverage outside regular hours. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Jawad Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jawad Z.") JZ Jawad Z. Small-Business (50 or fewer emp.) 7/16/2026 "Effortless Call Tracking with Robust Integrations, Needs Better Reporting" 4.5/5 What do you like best about CallRail? I like the fact that the user interface of CallRail is simple, and it's also rather simple to set up. It's simple to navigate compared to some of the other platforms. I also appreciate the feature where it shows the referral data from where the call came from, and the tagging feature where I can tag calls and use tagging for automations through Zapier and other platforms. These features are ones I really like as well. I think the setup process was pretty easy, very intuitive, and it remains easy to learn and set up for new clients. Review collected by and hosted on G2.com. What do you dislike about CallRail? So as I said, I like the UI that it's simple, but sometimes it can be too simple. I think a more advanced query to get data out would be nice. In my three, four, five years of use, I haven't seen any major updates in terms of new features and anything exciting to the core call tracking product. I think they could improve the reporting a lot by just adding some nice extra features. Review collected by and hosted on G2.com. What problems is CallRail solving and how is that benefiting you? I use CallRail to track calls for advertisements, which is crucial for our operations. It integrates with modern platforms, allowing seamless data flow to client platforms and ad reporting tools. Review collected by and hosted on G2.com. 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