Flexibility and customizability, API is fantastic for back integrations. Review collected by and hosted on G2.com.

Support could use some help problem solving. Review collected by and hosted on G2.com.

We have a lot more tools at our fingertips than before to understand insights and trends for our callers complex needs. Review collected by and hosted on G2.com.

As an analyst, there's a significant loading time it takes to learn how to use the system before you're able to pull any insights. Review collected by and hosted on G2.com.

The platform is pretty simple to use once you get the hang of it. Review collected by and hosted on G2.com.

I don't have the full compliment of CallMiner features, which limits me somewhat. Review collected by and hosted on G2.com.

System assists us in locating and reporting on trending occurrences in the company. Review collected by and hosted on G2.com.

Some of our uses are unique which makes it hard to capture. Review collected by and hosted on G2.com.

There are multiple applications, from an agent coaching perspective, helping agents improve. From a business level, mining for insight in the data that you wouldn't know otherwise. Review collected by and hosted on G2.com.

Nothing that I can tell so far, I'm just beginning to analyze. Review collected by and hosted on G2.com.

CallMiner continues to be an industry leader, and one kf thr finest instances of deploying AI where its actually needed with high impact. Review collected by and hosted on G2.com.

Sometimes, the rate that these changes come causes some slight system instability. Usually it's resolved relatively quickly though. Review collected by and hosted on G2.com.

Ability to identify the hidden insights using topic miner to determine the common areas mentioned Review collected by and hosted on G2.com.

Sometimes can be challenging to convince the client of the benefits of directional data Review collected by and hosted on G2.com.

I like how call miner gives me the tools to find valuable insights Review collected by and hosted on G2.com.

Haven't found one yet, but having to create duplicate scores for users who don't have access to analyze and only coach Review collected by and hosted on G2.com.

Wide span of search filters, ability to search by customer or agent phrases Review collected by and hosted on G2.com.

Would be cool if everything we could do in Analyze is available in Coach. Review collected by and hosted on G2.com.

Capability to extract meaningful insights for our business and clients. Visibility into otherwise hidden parts of our business. Review collected by and hosted on G2.com.

Use cases for email channel are limited by lack of separation. Screen-recording product has open security concerns. AI summarization lacks flexibility for our use cases. Review collected by and hosted on G2.com.