AA

Aqsa A.

Speech analytics

Enterprise (> 1000 emp.)

6/11/2025

"Excellent"

5/5

What do you like best about CallMiner Eureka?

Real time alerts, operational efficiency. Importantly post interaction insights. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

The data only lasts up to 90 days on the system. Review collected by and hosted on G2.com.

LH

Laurie H.

Director of Operations

Mid-Market (51-1000 emp.)

11/6/2023

"Exceptional software and service"

5/5

What do you like best about CallMiner Eureka?

Leading edge technology that gives you current insights into customer and associate interactions. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

Honestly, this year there have been so many new addition and improvements to the platform, I don't have anything specific to advise on. The dashboards are great. Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

We launched earlier last year are in our multi department roll out. It has improved efficiency already by approximately 1.5 FTE while allowing us to cover 100% of our calls. Since this time we are building dashboards in the beta and are excited about visualization efforts for displaying the data/insights. Review collected by and hosted on G2.com.

SS

Shawn S.

Client Services Director

Enterprise (> 1000 emp.)

10/10/2024

"Key component to operational success"

3.5/5

What do you like best about CallMiner Eureka?

I like the flexible abilities it has to review call content from many angles. It is easy to use at a basic functionality standpoint. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

We have had issues with getting about 30% of recordings to work well with CallMiner Eureka. Also beyond basic queries it can be hard to dig into specific areas of interest Review collected by and hosted on G2.com.

AH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

10/19/2021

"Great Tool for Insights"

4.5/5

What do you like best about CallMiner Eureka?

CallMiner expanded our visibility into our interactions, allowing us to review calls more efficiently and automate our QA processes. W Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

We are enjoying the product and do not have many issues with it. Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

The first problem solved was expanding the scope of calls monitored and reducing waste in our quality department. Another problem we are able to solve is to undertand customer setniment not just through the sentiment analysis the tool offers, but also with the abiilty to target the aspect of the conversations where sentiment or emotions are expressed so we can also make our own assessments. Review collected by and hosted on G2.com.

CF

Charles F.

Speech Analyst

Small-Business (50 or fewer emp.)

11/27/2018

"CallMiner Listen 2024"

5/5

What do you like best about CallMiner Eureka?

The ability to communicate with other like minded analysts for additional perspective and/or seeing what others have been working on and provide ideas to take back with me. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

More advanced sessions/advanced QA brainstorm sessions. The more tenured attendees working with CallMiner want more workshop time with other QAs or CallMiner staff Review collected by and hosted on G2.com.

WL

Wendy L.

Systems Analyst

Enterprise (> 1000 emp.)

10/23/2024

"LISTEN2024"

4/5

What do you like best about CallMiner Eureka?

Trending information and insights on our customers and representatives. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

Our company has mini call centers versus one main centers and we are not scripted, so it's a bit challenging. Review collected by and hosted on G2.com.

JC

Jeff C.

EVP, business systems

Enterprise (> 1000 emp.)

10/10/2024

"Great product and partner that is helping us transform customer experience."

4.5/5

What do you like best about CallMiner Eureka?

Product continues to innovate and make the end user experience easier. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

User interface is not as intuitive or easy to use as other AI tools (eg, Gemini or ChatGPT) Review collected by and hosted on G2.com.

MY

Mohd Y.

Head of Integrated CX Solutions - Ameripac

Enterprise (> 1000 emp.)

10/8/2024

"Great insights delivering value to customers and driving a superior CX"

5/5

What do you like best about CallMiner Eureka?

I like the real time agent assist the best. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

Need a better demo library for top uses cases across industries. Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

10/10/2024

"Great Product"

5/5

What do you like best about CallMiner Eureka?

Being able to categorize calls and mine for information that can help contact centers improve sales, retain customers, and help to mitigate integrity risks is a game changer and Call Miner does it!! Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

All of the extra great things that can take Call Miner to the next level are add ons and cost extra money. Additionally, the initial set up with writing Syntax etc... is not very easy Review collected by and hosted on G2.com.

UC

Verified User in Consulting

Enterprise (> 1000 emp.)

11/8/2023

"Callminer is the leader in this space and it shows. Top of the line in speech analytics."

4/5

What do you like best about CallMiner Eureka?

The customizability. The ease of use for non-technical folks. The dedicated support team at callminer which can help with all sorts of questions and issues. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

As the giant in the space, Callminer is sometimes slow to adapt the newest technology in the industry. Recently it's been AI, though they've been making steps to address that. Review collected by and hosted on G2.com.