--- title: CallMiner Eureka Reviews meta\_title: 'CallMiner Eureka Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 230 reviews by the users' company size, role or industry to find out how CallMiner Eureka works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 230 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

### CallMiner Eureka Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find CallMiner Eureka's **helpful AI capabilities** invaluable for extracting customer insights from conversations efficiently. [(9 mentions)](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639797&qs=pros-and-cons#reviews)

Users value the **transformative AI features** of CallMiner Eureka, enhancing insights from every customer interaction for actionable outcomes. [(6 mentions)](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639604&qs=pros-and-cons#reviews)

Users find **CallMiner Eureka incredibly easy to set up** , praising the excellent support that simplifies their experience. [(6 mentions)](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639287&qs=pros-and-cons#reviews)

Users value the **robust speech analytics** of CallMiner Eureka, enhancing their understanding of customer experiences and improving operations. [(6 mentions)](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639435&qs=pros-and-cons#reviews)

Users praise CallMiner Eureka for its **innovative AI integration** , enhancing trend identification and operational efficiency. [(6 mentions)](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639055&qs=pros-and-cons#reviews)

Users experience **accuracy issues** with CallMiner Eureka, particularly with complex accents affecting transcription and insights. [(3 mentions)](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639459&qs=pros-and-cons#reviews)

Users note a **steep learning curve** with CallMiner Eureka, requiring significant time and resources for effective usage. [(3 mentions)](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1638833&qs=pros-and-cons#reviews)

Users find CallMiner Eureka has a **steep learning curve** , requiring significant time and resources for effective use. [(3 mentions)](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639473&qs=pros-and-cons#reviews)

Users experience a **difficult learning** process, noting the steep learning curve and challenging setup requirements. [(2 mentions)](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639448&qs=pros-and-cons#reviews)

Users find the **difficult reporting** process in CallMiner Eureka burdensome, especially when managing large datasets and updates. [(2 mentions)](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639391&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of CallMiner Eureka

##### 1. Helpful

Users find CallMiner Eureka's **helpful AI capabilities** invaluable for extracting customer insights from conversations efficiently.
[
See 9 mentions
](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639797&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

4.5/5

"Powerful Insights and Excellent Partnership"

What do you like about CallMiner Eureka?

What I value most about CallMiner Eureka is how it transforms every customer interaction, whether voice or digital, into meaningful insights that can

SN

Srinivasan N.

Mid-Market (51-1000 emp.)

5.0/5

"Callminer Delivers Fast, Actionable Insights for Customer Service Teams"

What do you like about CallMiner Eureka?

Callminer removes questions and provides answers. I am a customer service professional and have been for a very long time. This tool allows my team to

##### 2. Artificial Intelligence

Users value the **transformative AI features** of CallMiner Eureka, enhancing insights from every customer interaction for actionable outcomes.
[
See 6 mentions
](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639604&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

4.5/5

"Powerful Insights and Excellent Partnership"

What do you like about CallMiner Eureka?

What I value most about CallMiner Eureka is how it transforms every customer interaction, whether voice or digital, into meaningful insights that can

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Transforms Conversations into Actionable Insights with Powerful Analytics"

What do you like about CallMiner Eureka?

CallMiner Eureka offers robust speech analytics features that truly help reveal the authentic voice of the customer. I especially appreciate how it ca

##### 3. Ease of Use

Users find **CallMiner Eureka incredibly easy to set up** , praising the excellent support that simplifies their experience.
[
See 6 mentions
](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639287&qs=pros-and-cons#reviews)

See Related User Reviews

CP

Crina P.

Enterprise (\> 1000 emp.)

5.0/5

"Effortless Setup, Boosted QA Automation"

What do you like about CallMiner Eureka?

I have been using CallMiner Eureka for four years for speech analytics, quality evaluation scorecards, and coaching, all of which cover almost everyth

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Transforms Conversations into Actionable Insights with Powerful Analytics"

What do you like about CallMiner Eureka?

CallMiner Eureka offers robust speech analytics features that truly help reveal the authentic voice of the customer. I especially appreciate how it ca

##### 4. Improvement

Users value the **robust speech analytics** of CallMiner Eureka, enhancing their understanding of customer experiences and improving operations.
[
See 6 mentions
](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639435&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

4.5/5

"Powerful Insights and Excellent Partnership"

What do you like about CallMiner Eureka?

What I value most about CallMiner Eureka is how it transforms every customer interaction, whether voice or digital, into meaningful insights that can

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Transforms Conversations into Actionable Insights with Powerful Analytics"

What do you like about CallMiner Eureka?

CallMiner Eureka offers robust speech analytics features that truly help reveal the authentic voice of the customer. I especially appreciate how it ca

##### 5. Innovation

Users praise CallMiner Eureka for its **innovative AI integration** , enhancing trend identification and operational efficiency.
[
See 6 mentions
](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639055&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

5.0/5

"Transformative Tool for BPO Call Center Efficiency"

What do you like about CallMiner Eureka?

I truly value CallMiner Eureka for its transformative impact on our QA automation processes which we've been utilizing for about ten years. Its abilit

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
I

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great for AI Data Integration, But BA Lounge Needs Longer Access"

What do you like about CallMiner Eureka?

I appreciate how the platform allows me to integrate AI data with keywords, making it easier to identify trends.

### 5 Cons or Disadvantages of CallMiner Eureka

##### 1. Accuracy Issues

Users experience **accuracy issues** with CallMiner Eureka, particularly with complex accents affecting transcription and insights.
[
See 3 mentions
](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639459&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Transforms Conversations into Actionable Insights with Powerful Analytics"

What do you dislike about CallMiner Eureka?

While Eureka is a powerful and continually developing platform, its interface can become cumbersome when handling numerous datasets or filters. Export

NA

Nikka Marie A.

Enterprise (\> 1000 emp.)

5.0/5

"Callminer is a powerful speech analytics tool."

What do you dislike about CallMiner Eureka?

While the transcription and sentiment analysis are generally strong, there are occasional instances where the accuracy isn't 100%, leading to potentia

##### 2. Learning Curve

Users note a **steep learning curve** with CallMiner Eureka, requiring significant time and resources for effective usage.
[
See 3 mentions
](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1638833&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

4.5/5

"Powerful Insights and Excellent Partnership"

What do you dislike about CallMiner Eureka?

While CallMiner Eureka offers robust analytics and automation features, the primary challenges lie not in its capabilities but in its usability, adopt

SN

Srinivasan N.

Mid-Market (51-1000 emp.)

5.0/5

"Callminer Delivers Fast, Actionable Insights for Customer Service Teams"

What do you dislike about CallMiner Eureka?

Set-up can be challenging. There is a steep learning curve.

##### 3. Steep Learning Curve

Users find CallMiner Eureka has a **steep learning curve** , requiring significant time and resources for effective use.
[
See 3 mentions
](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639473&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

4.5/5

"Powerful Insights and Excellent Partnership"

What do you dislike about CallMiner Eureka?

While CallMiner Eureka offers robust analytics and automation features, the primary challenges lie not in its capabilities but in its usability, adopt

SN

Srinivasan N.

Mid-Market (51-1000 emp.)

5.0/5

"Callminer Delivers Fast, Actionable Insights for Customer Service Teams"

What do you dislike about CallMiner Eureka?

Set-up can be challenging. There is a steep learning curve.

##### 4. Difficult Learning

Users experience a **difficult learning** process, noting the steep learning curve and challenging setup requirements.
[
See 2 mentions
](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639448&qs=pros-and-cons#reviews)

See Related User Reviews

SN

Srinivasan N.

Mid-Market (51-1000 emp.)

5.0/5

"Callminer Delivers Fast, Actionable Insights for Customer Service Teams"

What do you dislike about CallMiner Eureka?

Set-up can be challenging. There is a steep learning curve.

 ![Jason F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason F.")
JF

Jason F.

5.0/5

"Insightful Analysis with Stellar Support"

What do you dislike about CallMiner Eureka?

I initially found the learning curve steep, requiring a significant commitment to understand the syntax and functionality. Although this was my experi

##### 5. Difficult Reporting

Users find the **difficult reporting** process in CallMiner Eureka burdensome, especially when managing large datasets and updates.
[
See 2 mentions
](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639391&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Transforms Conversations into Actionable Insights with Powerful Analytics"

What do you dislike about CallMiner Eureka?

While Eureka is a powerful and continually developing platform, its interface can become cumbersome when handling numerous datasets or filters. Export

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent tool to understand the call experience."

What do you dislike about CallMiner Eureka?

If you create subscription reporting and make an update to the category used for that subscription, you have to re-create the enter subscription.

 ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services")
IF

Verified User in Financial Services

Enterprise (\> 1000 emp.)

11/6/2023

"It is very versatile’"

3/5

What do you like best about CallMiner Eureka?

Call miner Eureka has a lot of nuances that comes with it , so it's a forever learning experience which can be a bit frustrating at times . However , there is a lot you can leverage with call miner because they are not black and white . Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

All of the different nuances and gray areas. Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

It is helping us regulate our servicing side and being able to touch more calls that we are not able to do with our QA team Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

DL

Deirdre L.

Mid-Market (51-1000 emp.)

11/6/2023

"Great Knowledge Received"

5/5

What do you like best about CallMiner Eureka?

Category Building and creating scores that can be used to review overall calls and determine who needs coaching based on the score Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

There's nothing I dislike about the CallMiner platform. Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

Help identifying repeat call, behavior related calls and coaching needs. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services")
IF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

11/6/2023

"Great information and very engaging CallMiner associates"

5/5

What do you like best about CallMiner Eureka?

Getting other customers insights, best tips and practice. Helpful tips on how to leverage CallMiner resources Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

Nothing, so far I loved the sessions that I have attended and the CallMiner team Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

Compliance and how to measure customer satisfaction Review collected by and hosted on G2.com.

Show More

5/7/2024
Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services")
UC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

11/8/2023

"Moving and reinforces the value of better insight"

4.5/5

What do you like best about CallMiner Eureka?

Data, insights, expanding capabilities. They are innovators and it'll help us provide a better customer experience. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

More a dislike about my own lack of education around effectively using call miner Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

Improving the customer experience and CSR behaviors Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance")
EI

Verified User in Insurance

Mid-Market (51-1000 emp.)

6/22/2023

"CallMiner Eureka review"

4/5

What do you like best about CallMiner Eureka?

This tool allows us to generate valuable insights of our business, highlighting knowledge or process gaps along with in the moment feedback on how we can manage our operations and we the required development needs are Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

We love the platform but we don't think that you should have to pay more for an increased level of accuracy. We feel that this should be part of the basic package Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

CallMiner Eureka has allowed us to regain our coaching culture and as provided us with valuable insights on where our process and knowledge gaps are. It has also been a big factor in our overall engagement levels Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

MS

Manrique S.

Enterprise (\> 1000 emp.)

11/8/2023

"Great insights for business decisions"

5/5

What do you like best about CallMiner Eureka?

The ability to extract insights from conversations to be able to identify trends and improve strategies Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

Accuracy levels can improve to avoid the necessity of so many aliases Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

Compliance and process adoption Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals")
AP

Verified User in Pharmaceuticals

Small-Business (50 or fewer emp.)

11/8/2023

"Long time CM customer"

5/5

What do you like best about CallMiner Eureka?

Too many to list, but automated quality monitoring and gaining insights not possible without CM Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

No dislike but dashboards aren't the best Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

Manual quality review, we've reduced our staff because of CM Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: Seller invite

MC

Melody C.

Mid-Market (51-1000 emp.)

11/8/2023

"Very informative listening to how others in the industry use CallMiner and what’s on the roadmap"

4.5/5

What do you like best about CallMiner Eureka?

The ability to find and trend topics and send coaching insights. API Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

No specifics. I would like more information on specifics offered in solution's packages Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

Quality Assurance, control, and trending Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality")
UH

Verified User in Hospitality

Mid-Market (51-1000 emp.)

11/8/2023

"The conference was informative, more so if the subjects are immediately applicable."

4.5/5

What do you like best about CallMiner Eureka?

Sorting calls by criteria instead of having to do so manually. Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

Althe disconnect between coach and analyze, particularly how you can open the transcript of a call in coach-find. And "begin evaluation" and do so in that call. but the same call in analyze doesnt have the evaluation option. Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

Qa with a much smaller team and ability to identify patterns in agent behavior. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities")
IU

Verified User in Utilities

Enterprise (\> 1000 emp.)

5/25/2022

"One of the most flexible solutions I've seen"

4.5/5

What do you like best about CallMiner Eureka?

In comparison to some other similar solutions I think CM is very flexible and can get down to granular levels for the insight I am looking for, the features are getting better all the time though at times the little things get overlooked that could make life alot easier Review collected by and hosted on G2.com.

What do you dislike about CallMiner Eureka?

Some of the parts on exports are very labour intensive to find if you have lots of categories, subscription changed are long winded when changing components etc scorecards in a analyze could also be improved Review collected by and hosted on G2.com.

What problems is CallMiner Eureka solving and how is that benefiting you?

Easier access to customers conversation and quicker thanks before l, we highlight risks and create actionable insight on the back of it. We have also worked in alot of our compliance areas to create efficiency, looking at vulnerable customers and ingesting more metadata to improve analysis Review collected by and hosted on G2.com.

Show More

6/22/2023
Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

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##### Categories on G2

[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)

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