--- title: CallJourney Reviews meta\_title: 'CallJourney Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how CallJourney works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 4 scale: '5' date\_modified: '2026-06-22' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # CallJourney Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CallJourney but has limited features. Are you part of the CallJourney team? [Upgrade your plan](https://my.g2.com/calljourney/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Call Journey CI automates customer intelligence storytelling, uncovering experience transformation opportunities in vast communication data. We take customer intelligence to new frontiers using purpose-built AI to analyze everyday conversations and translate them into organizational context. The solution pinpoints systemic issues and summarizes the causes of customer effort, providing users with actionable data and automated improvement recommendations. Continuous feedback loops offer an ongoing, objective source of truth enabling data-driven decision-making at scale, supercharging your customer experience, and improving processes, performance, and revenue. Trusted by industry pioneers, Call Journey CI is a critical business asset, transforming customer needs into business success. * * * Seller [Call Journey](https://www.g2.com/sellers/call-journey) Discussions [CallJourney Community](https://www.g2.com/products/calljourney/discuss) Languages Supported German, English, French, Italian, Spanish Overview by Merryl Cepe (PR and Content Marketing Specialist) Show More ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![JustCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,429) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/calljourney/competitors/alternatives) ![Eric F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric F.") EF Eric F. Owner/ Lead Consultant Small-Business (50 or fewer emp.) 9/29/2023 "Good AI Voice Software, but there are better ones available on the market." 2/5 What do you like best about CallJourney? Once trained, the AI does a decent job voicing the projects you have assigned it. It has a free mode, which is a benefit for users who can't afford the more pricy Ai voice softwares on the market. The customer service is nice, and they certainly try to be helpful. That unfortunately, is all the positives I can come up with for this software. Review collected by and hosted on G2.com. What do you dislike about CallJourney? For starters, its not easy to use. You actually have to "teach" the Ai proper voice inflections and snetances in order for it to sound organic. Its not at all easy to intergrate, in particular if you don't use Windows (I use a Mac) as the software always loads automatically in windows (or tries to) which creates headaches. The bitrate is also incredibly slow, to the point where, when combined with the 15 second watermark, makes the free version of the software pretty much useless. There are just too many superior softwares out there to choose this particular one. Review collected by and hosted on G2.com. What problems is CallJourney solving and how is that benefiting you? Ideally it was supposed to solve audio issues, and allow me to customize an AI to read my scripts and sound organic. Unfortunately, it failed in almost every challenge I gavce it, which ultimately led to my switching to BeyondWords. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Organic Review from User Profile ![Mufaddal D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mufaddal D.") MD Mufaddal D. Sales consultant Mid-Market (51-1000 emp.) 11/8/2022 "Automated journey orchestration" 4.5/5 What do you like best about CallJourney? It has good configurable drag and drop capabilities with multi dimensional reporting Review collected by and hosted on G2.com. What do you dislike about CallJourney? Integration with third party systems is not readily available Review collected by and hosted on G2.com. What problems is CallJourney solving and how is that benefiting you? Helps to automate end to end journeys for any kind of business and provides great conversation intelligence Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Z D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Z D.") ZD Z D. Consultant Mid-Market (51-1000 emp.) 5/31/2022 "Adaptive drag and drop user interface" 3.5/5 What do you like best about CallJourney? It has amazing configurable interface for all events and actions to be handled in an effective manner Review collected by and hosted on G2.com. What do you dislike about CallJourney? Customizations beyond a point becomes difficult and there are no audit logs to trace user and system activities which makes it less secure Review collected by and hosted on G2.com. What problems is CallJourney solving and how is that benefiting you? Configurable dynamic workflows helps to simplify the overall conversation intelligence Review collected by and hosted on G2.com. Show More 7/6/2022 Validated ReviewerIncentivizedSource: G2 invite ![Vikrant K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vikrant K.") VK Vikrant K. Key Account Manager (recruitment) Mid-Market (51-1000 emp.) 4/11/2022 "Best language and automated conversation analyzing software in market" 5/5 What do you like best about CallJourney? There is many qualities in this software but speech analyzing and monitoring the conversation of my client or internal process is I like most, it made my work very easy. Review collected by and hosted on G2.com. What do you dislike about CallJourney? Nothing so far everything is great about Call Journey. Review collected by and hosted on G2.com. What problems is CallJourney solving and how is that benefiting you? Call journey helped me a lot but AI system I want to talk about it, which makes your effort zero, gives you maximum analysis on the conversation while talking with client or you are monitoring a call. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of CallJourney for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Talkdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk Logo") Talkdesk 4.4 (2,583) Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. ](https://www.g2.com/products/talkdesk/reviews "Talkdesk")[ 2 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 3 ![RingEX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX Logo") RingEX 4.2 (1,429) AI-powered communications that redefines customer engagement for modern teams. ](https://www.g2.com/products/ringex/reviews "RingEX")[ 4 ![Invoca Logo](https://images.g2crowd.com/uploads/product/hd_favicon/c6e9b5ea6ac9e55009255de6b07777be/invoca.svg "Invoca Logo") Invoca 4.5 (967) Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies ](https://www.g2.com/products/invoca/reviews "Invoca")[ 5 ![CTM Logo](https://images.g2crowd.com/uploads/product/hd_favicon/f8984d08f540c0a6a89f905048bb0abb/ctm-ctm.svg "CTM Logo") CTM 4.5 (761) CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. ](https://www.g2.com/products/ctm-ctm/reviews "CTM")[ 6 ![Sprinklr Service Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service Logo") Sprinklr Service 4.3 (753) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. ](https://www.g2.com/products/sprinklr-service/reviews "Sprinklr Service")[ 7 ![Dialpad Support Logo](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-support.svg "Dialpad Support Logo") Dialpad Support 4.4 (707) Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. ](https://www.g2.com/products/dialpad-support/reviews "Dialpad Support")[ 8 ![Balto Logo](https://images.g2crowd.com/uploads/product/hd_favicon/2b7b3c9f5c1e12883e67c541f3e2ff2b/balto.svg "Balto Logo") Balto 4.8 (592) Balto connects contact center agents with AI to enable better conversations that deliver results. ](https://www.g2.com/products/balto/reviews "Balto")[ 9 ![Convin.ai Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a877f44b1cdc64dc41d4b640a5e24403/convin-ai.svg "Convin.ai Logo") Convin.ai 4.7 (549) Convin is an AI-backed Full-Stack Conversations QA platform for contact centers. ](https://www.g2.com/products/convin-ai/reviews "Convin.ai")[ 10 ![evaluagent Logo](https://images.g2crowd.com/uploads/product/hd_favicon/55ffc01a1c8d164e73c990de5a47815d/evaluagent%282%29.svg "evaluagent Logo") evaluagent 4.5 (447) The multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience. ](https://www.g2.com/products/evaluagent/reviews "evaluagent") [Show More](#) ## Questions about CallJourney? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CallJourney ](https://www.g2.com/products/calljourney/discussions/new) GU Guest User What is CallJourney used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-calljourney-used-for) [ View all Discussions ](https://www.g2.com/products/calljourney/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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