--- title: Callifi Reviews meta_title: 'Callifi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Callifi works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 1 scale: '5' date_modified: '2026-06-04' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Callifi Reviews **Vendor:** Callifi **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 ## About Callifi Callifi is a hosted VoIP phone system provider based in Midtown Manhattan. We install, repair, and support business phone systems for offices across the NYC tri-state area. Services include hosted VoIP, phone system repair (Avaya, NEC, Nortel, Panasonic, Mitel, Toshiba, Cisco), SIP trunking, network cabling, business internet, elevator phones, cloud fax, and business texting. We handle on-site installation, configuration, cabling, number porting, and staff training. When something breaks, you call us and a real person picks up — not a call center. Family-run by Gill and Sass. Serving all five NYC boroughs, Westchester, Long Island, New Jersey, Connecticut, and the Hudson Valley. ## Callifi Reviews ### 1. Reliable Product. Excellent Service. Highly Recommend. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Callifi?** Their customer service is SO good. They answer the phone immediately - I always get a real person and they solve the problems so quickly. They helped me pick the best features for my business like voicemail & fax to email, the auto-attendant, and the find & follow me with call forwarding so I can work from anywhere pretty easily. It's nice to have a real partner who actually cares. **What do you dislike about Callifi?** I have not experienced any issues with Callifi thus far. **Recommendations to others considering Callifi:** I've been really happy and recommend them. If you're having any doubts about your current provider, just talk to them. They have been doing telecom their entire lives and know this stuff inside out. They will teach you something new about how telecom can fit in better into your business. **What problems is Callifi solving and how is that benefiting you?** I am usually working with people all day and travelling often; so it's hard to pick up the phone and have people find me when I need. That's why the voicemail-to-email, find & follow me, auto-attendant, and excellent customer service have been so effective in boosting my productivity as well as maintaining a professional and focused reputation. My phone service has NEVER been interrupted so whereas I used to worry about phone issues hurting my business and causing me to lose revenue, I don't have to worry about that anymore. ## Callifi Discussions - [Why should I choose Calllifi?](https://www.g2.com/discussions/why-should-i-choose-calllifi) - 1 comment, 1 upvote - [How long does it take to answer service calls?](https://www.g2.com/discussions/how-long-does-it-take-to-answer-service-calls) - 1 comment, 1 upvote - [What is ticket resolution time?](https://www.g2.com/discussions/what-is-ticket-resolution-time) - 1 comment, 1 upvote - [What is our uptime?](https://www.g2.com/discussions/what-is-our-uptime) - 1 comment, 1 upvote - [View Callifi pricing details and edition comparison](https://www.g2.com/products/callifi/reviews?open_modal_url=%2Fproducts%2Fcallifi%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fcallifi%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+04%3A59%3A39+-0500&secure%5Bsession_id%5D=67333689-d943-4879-be19-a69cf6db6a60&secure%5Btoken%5D=de49f84c748f6608dc05714e17c789ea8ec7be5b12f69162d1f8f7d6e671fe73&format=llm_user) ## Callifi Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Callifi Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,578 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,363 reviews)