CDW's Enablement deployment looks great and functions well; it even won a Sirius Decisions ROI Award in the first year after launch. With the help of our ad agency, we customized the portal to fit CDW's needs, while making it look like a top notch website. The search and navigation crushed our old platform and functions much better than our SharePoint deployment. There is still much that could be done to improve the functionality, but overall it is far ahead of our other tools. Also, our primary contacts for Delivery and Development were exceptional.
Initially, CDW received phenomenal support and willingness to try evolutionary ideas, but that has fallen in years 3 & 4. It appears the honeymoon is over, as we are not getting the same-day response and our ideas are not making the development roadmap. Some of the roadmap is dictated by the overall Callidus direction, which appears to be more focused on their other products.
The flexibility of this platform is phenomenal and you can customize it to be your own. I have heard the out-of-the-box product is great, if that is all you want. As stated earlier, the primary Delivery and Development contacts I worked with were great. The sales and accounting side of the house was a challenge to work with: invoices continually having errors and contract negotiations were painful as we flipped sales reps 7 times in 3 years.
Connecting our 3000 sellers to guided selling and CDW branded collateral was a long-standing challenge. The Enablement product provided a flexible platform that we could more easily govern and manage. It was a painful process to catalog our content, but we reduced it by 75% and consolidated four portals into one. Utilization continues to grow and our agency helps us evolve the pages to fit the ever-changing needs of the sales force.