cross tabbing is easy to use and Shows quickly relationship between variables Review collected by and hosted on G2.com.

Charts in pdf or Excel are not optimal for data Review collected by and hosted on G2.com.

Their technical support is great. They are very knowledgeable and quick to respond should you have any issues with their platform. Review collected by and hosted on G2.com.

The user interface can take a bit of getting used to. Once you become familiar with where everything is it's much easier to use.

Review collected by and hosted on G2.com.

Its a great product but not super user friendly. Especially if you have it synced within Salesforce. I spend a lot of time going back and forth from one group to the other...Clicktools says reach out to Salesforce...Salesforce says reachout to Clicktools...can be frustrating at times.... Review collected by and hosted on G2.com.

Not really user friendly have to contact customer support for almost everything you need to do...documentation isn't the best Review collected by and hosted on G2.com.

Easy to use system with plenty of detailed instructions customer friendly not to complexed Review collected by and hosted on G2.com.

Mat need to add more information in some areas pretty basic information and instructions for such a great tool. Review collected by and hosted on G2.com.

Our company has been a prominent user of Callidus, Clicktools being one the programs, and has been great for us. It has great integration measures for a CRM and allows for great reviews and feedback! Review collected by and hosted on G2.com.

Further expansion of clicktools amongst more platforms Review collected by and hosted on G2.com.

Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with SF.

Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.

User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency. Review collected by and hosted on G2.com.

Data import feature stopped working after the most recent round of upgrades. We often do benchmarking and need to merge surveys done by partners using other applications. We used to be able to upload our own historic or third party data for a quick merge of survey results into Clicktools to run an automatic report. Now we cannot do it even with the survey results downloaded for archival purposes from Clicktools itself in the import format. It has been months since I have raised this case and still no resolution.

It will also help to be able to download all response sets as they are without aggregation and without opening/downloading each survey response separately. Review collected by and hosted on G2.com.

Clicktools is easy to integrate with salesforce and you can do so very quickly. Creating questions, if then logic, and other more complex survey requirements are all able to be done. Ability to customize look and feel of surveys to match our brand. Review collected by and hosted on G2.com.

Administrative user interface can be a bit confusing, but there are plenty of knowledge articles available. They have also made some changes recently that make this a lot better. There are many options on how to get the data out of the system, but I often get confused as to how to use the reports and queries. I usually just export to excel, or report on the data from Salesforce. Review collected by and hosted on G2.com.

Seemless integration with Salesforce

Pre set functionality and ascthetics installed within the package Review collected by and hosted on G2.com.

Nothing so far - the implementation was a little hard but the support offered was fantastic Review collected by and hosted on G2.com.

Really easy to create complex surveys which looks simple to the user. Drag and drop environment. Great reporting too. The forms sit within our landing pages but look entirely like our own. Integrates seamlessly with Salesforce.com. Nice routing function too for more complex questionnaires. Review collected by and hosted on G2.com.

Admin could be more user-friendly, but not really a problem once you're used to it. Review collected by and hosted on G2.com.

Clicktools is an easy to use and easy to edit app tht works great with Salesforce. All of the features are easy to find and easy to understand, as professionals we have enough to do without having to decode an app that is supposed to help us. If you do happen to need customer support, you will find them to be extremely knowledgeable and helpful. I highly recommend Clicktools. Review collected by and hosted on G2.com.

I haven't found anything that i dislike. Review collected by and hosted on G2.com.