--- title: CallidusCloud Clicktools Reviews meta_title: 'CallidusCloud Clicktools Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 66 reviews by the users' company size, role or industry to find out how CallidusCloud Clicktools works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 66 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # CallidusCloud Clicktools Reviews **Vendor:** SAP **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 66 ## About CallidusCloud Clicktools SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management allows business users to capture rich customer sentiment, refine centralized 360 account data, and engage customers with automated workflows to improve sales, refine service, identify new opportunities, and more... Clicktools and Salesforce seamlessly integrate, enabling organizations to automate and centralize VoC initiatives: • CAPTURE customer insight through surveys, scripts, conditional questioning, and forms. • REFINE service and CRM data with contextual customer sentiment. • ENGAGE customers with deep insights automatically to drive loyalty and improve lifetime value. ## CallidusCloud Clicktools Reviews ### 1. Surveys for Success **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2016 **What do you like best about CallidusCloud Clicktools?** Ease of use. Able to send surveys easily. **What do you dislike about CallidusCloud Clicktools?** integration can be hard to set up. Make it easier to integrate with other products **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** CSAT - NPS. Net Promtor score is very important to us ### 2. Good tool for surveys **Rating:** 3.5/5.0 stars **Reviewed by:** Suzanne D. | Product Development Trainer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about CallidusCloud Clicktools?** The analytics are quite in-depth and have good visual representation of the data. **What do you dislike about CallidusCloud Clicktools?** Somewhat complicated - not very intuitive for use. **Recommendations to others considering CallidusCloud Clicktools:** It is worth checking out. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** I use ClickTools internally to evaluate training. ### 3. I love Clicktools! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa E. | Director of Corporate Technology, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about CallidusCloud Clicktools?** The forms are super easy to create. I love that we have the capability to map data into Salesforce. **What do you dislike about CallidusCloud Clicktools?** I would love the ability to clone a mapping and change only what is necessary. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We use it for surveys, capturing lead information, information gathering. ### 4. Clicktools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2015 **What do you like best about CallidusCloud Clicktools?** I love the Salesforce Automation and live tech Support **What do you dislike about CallidusCloud Clicktools?** It was bit hard to navigate at first. There was a learning curve. **Recommendations to others considering CallidusCloud Clicktools:** Salesforce Automation and support is key! **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Automation of people who took a survey. It now will create a record automatically in Salesforce ### 5. It is a very useful tool used for mutiple functions **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea P. | Sales Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2015 **What do you like best about CallidusCloud Clicktools?** The ease in creating surveys and reporting on them. **What do you dislike about CallidusCloud Clicktools?** Nothing so far, especially with the new release later this month. **Recommendations to others considering CallidusCloud Clicktools:** Ease of use and reporting in SFDC **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** The use of multiple tools to complete/send surveys. ### 6. Tech Support Manger **Rating:** 5.0/5.0 stars **Reviewed by:** Todd K. | Technical Support Manager - OPW-FMS and PDQ Mfg Inc., Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2015 **What do you like best about CallidusCloud Clicktools?** easy to setup and integrate into salesforce, ability to customize with logo **What do you dislike about CallidusCloud Clicktools?** Nothing I can think of at this time, support is great, easy to setup **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Customer service, how well we service our customers ### 7. Great tool for surveys! **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon A. | Business Process Analyst, Consumer Electronics **Reviewed Date:** October 15, 2014 **What do you like best about CallidusCloud Clicktools?** ClickTools is very easy to use. I love how it integrates with Salesforce seamlessly. The support level is phenomenal. Everyone I have talked with is very knowledgable. Also, if they do not know the answer, they immediately escalate to the next level. They are very responsive and customer focused. **What do you dislike about CallidusCloud Clicktools?** There really is not a whole lot that I did not like. Their user interface can probably take some improvement. Knowledge base is somewhat scarce but they have been adding video tutorials and more articles continuously. I was even asked to give some feedback on the new videos. Customers are definitely taken seriously and input is important. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We designed a survey that would trigger a survey to customers on every 5 cases. We also implemented another survey that was customer based. If that customer did not receive a survey within the last 30 days, they would get another. Benefits are we are closer to our customers and can work to improve the customer experience. ### 8. Clicktools...the best solution **Rating:** 5.0/5.0 stars **Reviewed by:** Rick K. | Sr. Sales Operations Analyst, Electrical/Electronic Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2015 **What do you like best about CallidusCloud Clicktools?** Great customer service. Alwayr gets back to us very quickly. **What do you dislike about CallidusCloud Clicktools?** There isn't much to not like about their solution. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Easy to develop surveys on the fly. ### 9. Clicktools auto deployed from Salesforce.com **Rating:** 5.0/5.0 stars **Reviewed by:** Justin N. | Vice President of Product and Practice Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2015 **What do you like best about CallidusCloud Clicktools?** Where do I start. #1. Very easy to implement #2. Great tool to get live metrics though surveys. #3. Auto-sends after a case closes. #4. Can be managed by Customer Service Manger #5. Great Reporting metics **What do you dislike about CallidusCloud Clicktools?** I really don't have anything bad to say about click tools I would, re-deploy the solution in an instant. **Recommendations to others considering CallidusCloud Clicktools:** We did our homework and tested several solutions. Clicktools was far and away the best. I couldn't be happier with the implementation. Since my team rolled this out to the Tech support team we have had zero problems with the software and many other business units have adopted the software. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We didn't have a very good line of sight into how our customer service, tech support, and repair teams were doing. We started by rolling this out on as a follow up on our US customer service team of about 30 reps. Instantly we were getting real time honest metrics on our customer interactions. ### 10. Great product but odd cost structure. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2015 **What do you like best about CallidusCloud Clicktools?** Salesforce report deployment is extremely powerful and dynamic. **What do you dislike about CallidusCloud Clicktools?** One user license is ~$3000 but the only way to add multiple users is to upgrade to a ~$10000 license. **Recommendations to others considering CallidusCloud Clicktools:** Worth the investment if not a cash-strapped SMB. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Allows us to set up automated recurring surveys that deploy to contacts directly from Salesforce reports. ### 11. Clicktools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2013 **What do you like best about CallidusCloud Clicktools?** Love the flexibility to add any type of questions **What do you dislike about CallidusCloud Clicktools?** there is no easy way to export failed forms / no security **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Getting rid of manual uploads of information by having candidates enter information into clicktools and having it sync with SF. Time savings! ### 12. Happy with the product. Simple to use. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2015 **What do you like best about CallidusCloud Clicktools?** Ease of use. Integration with SFDC. The templates available are pretty good as well. **What do you dislike about CallidusCloud Clicktools?** Analytics. There is a lack of good analytical capability that this tool has that we can use. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Customer satisfaction. We can troubleshoot the problems of the customer. ### 13. Nice Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2015 **What do you like best about CallidusCloud Clicktools?** Easy to use. Nice features. Easy to implement. **What do you dislike about CallidusCloud Clicktools?** Nothing. Easy to use. Nice features. Good. **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Send out surveys to customers ### 14. Clicktools user exerpeince **Rating:** 4.5/5.0 stars **Reviewed by:** Naman K. | Project Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2014 **What do you like best about CallidusCloud Clicktools?** Easy features for assembling survey, very user friendly product. **What do you dislike about CallidusCloud Clicktools?** Nothing much, product has met my business user case so far **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** We have implemented clicktools and for business survey and it works quite well and seamless with salesforce ### 15. Good Product for sending Survey **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2014 **What do you like best about CallidusCloud Clicktools?** It is easily customizable and automated from salesforce.com **What do you dislike about CallidusCloud Clicktools?** The question configuration is little bit troublesome. **Recommendations to others considering CallidusCloud Clicktools:** Yes, I recommend **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** survey ### 16. Powerful Analysis Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** November 18, 2013 **What do you like best about CallidusCloud Clicktools?** A lot of Flexibility, easy SFDC integration **What do you dislike about CallidusCloud Clicktools?** for basic license lack of bounce information/lack of integration of bounce to SFDC **What problems is CallidusCloud Clicktools solving and how is that benefiting you?** Business Intelligence on SFDC ## CallidusCloud Clicktools Discussions - [What is CallidusCloud Clicktools used for?](https://www.g2.com/discussions/what-is-calliduscloud-clicktools-used-for) - [View CallidusCloud Clicktools pricing details and edition comparison](https://www.g2.com/products/calliduscloud-clicktools/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+07%3A50%3A55+-0500&secure%5Bsession_id%5D=951aac8e-a3fb-49d6-be4f-1ee213bea7ff&secure%5Btoken%5D=f3daa0714ea8dbb5128591ac5295fe5c054f5c51318f15fa28d2191075e5ab92&format=llm_user) ## CallidusCloud Clicktools Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security ## Top CallidusCloud Clicktools Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [UserVoice](https://www.g2.com/products/uservoice/reviews) - 4.5/5.0 (232 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews)