--- title: CallidusCloud Clicktools Reviews meta\_title: 'CallidusCloud Clicktools Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how CallidusCloud Clicktools works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 66 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # CallidusCloud Clicktools Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CallidusCloud Clicktools but has limited features. Are you part of the CallidusCloud Clicktools team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management allows business users to capture rich customer sentiment, refine centralized 360 account data, and engage customers with automated workflows to improve sales, refine service, identify new opportunities, and more... Clicktools and Salesforce seamlessly integrate, enabling organizations to automate and centralize VoC initiatives: • CAPTURE customer insight through surveys, scripts, conditional questioning, and forms. • REFINE service and CRM data with contextual customer sentiment. • ENGAGE customers with deep insights automatically to drive loyalty and improve lifetime value. * * * Seller [SAP](https://www.g2.com/sellers/sap) Discussions [CallidusCloud Clicktools Community](https://www.g2.com/products/calliduscloud-clicktools/discuss) Languages Supported Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa Solution Type All-in-One Overview by Christopher Chan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 15 months [ View More Pricing Information ](https://www.g2.com/products/calliduscloud-clicktools/pricing) ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![UserVoice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserVoice") UserVoice 4.5/5(243) ](https://www.g2.com/products/uservoice/reviews) [ ![UserTesting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ View All Alternatives ](https://www.g2.com/products/calliduscloud-clicktools/competitors/alternatives) ## User Insights Average based on 66 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Aniket D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aniket D.") AD Aniket D. Senior Business Analyst Enterprise (\> 1000 emp.) 6/6/2017 "Clicktools at its best!" 5/5 What do you like best about CallidusCloud Clicktools? Clicktools is a great software for syncing surveys with Salesforce. It has great features of capturing field information as hidden questions, and then sync it to Salesforce. Reports are awesome, and running through individual questions are great features. Best part I like is if there is an error, it details out all the information. Absolutely, best tool to use! Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? Nothing that I dislike about Clicktools. However, it would be great if the storage limit can be exceeded so that we dont have to delete surveys on a frequent basis. Also, if the UI can be enhanced, with new additional features, such as filtering out specific fields during scheduling reports which would allow not to export a whole list of fields that might be unnecessary. Review collected by and hosted on G2.com. Recommendations to others considering CallidusCloud Clicktools: Great tool to use! I would definitely recommend others to choose this tool as it serves all required features for the business requirements. Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? We send client support and Client visit surveys to the clients to capture the feedback of the service provided. When the survey is filled out by client, Clicktools is able to create those surveys and tie back to the parent record appropriately. Review collected by and hosted on G2.com. Show More 3/5/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") AM Verified User in Management Consulting Small-Business (50 or fewer emp.) 4/21/2020 "Technical Survey Tool for Salesforce Pros" 4.5/5 What do you like best about CallidusCloud Clicktools? I like the ability to integrate with CRMs such as Salesforce. The ability to sync survey results to the CRM made Clicktools a sophisticated tool compared to other platforms designed to be used on their own. Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? I dislike the outdated user interface. Connecting to a could make the survey send process a bit complicated. Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? By using Clicktools, we were able to collect data from clients and store it in our CRM. The data was kept organized and reliable. Having it in the CRM made working through cases easier, and it was easier to report figures to clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") AI Verified User in Information Services Mid-Market (51-1000 emp.) 6/12/2017 "CallidusCloud CX - Simplify Customer Feedback" 4.5/5 What do you like best about CallidusCloud Clicktools? Integration with Salesforce.com has completely simplified our process for understanding and following up on customer feedback. Customer responses are now automatically linked to the Case, Contact, and Account! Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? The only negative to our solution is that it requires configuration within SFDC when we have new requirements. However, that is not caused by CallidusCloud CX ... so, I can't count that against them. Review collected by and hosted on G2.com. Recommendations to others considering CallidusCloud Clicktools: Plan ahead, make sure you understand your requirements before jumping into integrated design Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? We used to use an online survey tool, then we would have to manually try to determine which Case, Contact, and Account the feedback was related to. It was a lot of unnecessary manual effort - and very difficult to stay on top of. Now, we have automated linkage of the feedback to the source ... and easy reporting within the interface ... or directly within SFDC! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 6/8/2017 "Complex but clever with great customer service." 4.5/5 What do you like best about CallidusCloud Clicktools? The analysis reports and the integration with Salesforce once you get the hang of it Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? I think the navigation is a bit fiddly. It's annoying that you can only get to certain parts by clicking through a process, but I do like the top bar that lets you change which survey you're viewing once you're in a particular section Review collected by and hosted on G2.com. Recommendations to others considering CallidusCloud Clicktools: Stick with it if you're finding it confusing as it is a great tool. Ask questions if you're stuck, customer service is excellent. Shout out to JP and Martin who deal with all sorts of stupid questions and even set up GoToMeetings or live chats to walk me through things I can't get my head around. Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? None really. We've been able to accurately send out hundreds of tailored forms to our audiences. It's great Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Printing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Printing") UP Verified User in Printing Enterprise (\> 1000 emp.) 6/7/2017 "Great experience" 5/5 What do you like best about CallidusCloud Clicktools? We use Calidus cloud click Tools app in our organisation for integration of our surveys and Salesforce as we keep the track and details of each persona/account that left us feedback and we monitor closely all this data and insights that help us to identify improvements have to be done. Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? I have various improvements suggestion as iover the time period that we use this app we identified following gaps: - first of all, we would've integrated survey into close case e-mail templates in Salesforce however due to various limitations this is not possible now - the survey layout to be changed easier and more flexible than now - analysis within clicktools looks not very flexible - export for the bunch of surveys to be done easier Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? we're waiting for more details on gamification Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") UE Verified User in Electrical/Electronic Manufacturing Enterprise (\> 1000 emp.) 6/13/2017 "CSAT/NPS Survey Use Case" 4.5/5 What do you like best about CallidusCloud Clicktools? I like the user interface as well as the ease of mapping to Salesforce in order to capture results. Being able to use merge fields in the links in order to capture the record details from salesforce into the responses is also a big plus. Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? The only thing I wish we could do a bit easier is to customize the layout of the survey that a customer receives without having to do any CSS or coding. For example, being able to see the layout and being able to click and drag things around would be awesome. It is not missions critical, but it would be a nice add-on. Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? We use this for tech support/customer service case follow up, NPS scores, Customer Satisfaction, as well as polling internally when we are looking for feedback. Another way in which we use clicktools is for web to lead creation in Salesforce. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller SP Sachin P. Project Manager Information Technology and Services Enterprise (\> 1000 emp.) 6/9/2017 "Great Feedback tool" 4.5/5 What do you like best about CallidusCloud Clicktools? Simple user friendly features like editor interface, CSV data export, the new API, deployment, reminders, Contact list. Actions, which gives the flexibility to do more. Advance features allows customization using CSS and Javascript. Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? cannot group contacts, cannot filter/sort contacts using custom fields. export individual responses in PDF. Review collected by and hosted on G2.com. Recommendations to others considering CallidusCloud Clicktools: Please improve the contact management and this would be the perfect feedback tool to use. Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? Very scalable, standardize our survey procedures, increase the responses of our surveys without a single complain from survey respondents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JB Julia B. Administrator Civic & Social Organization Small-Business (50 or fewer emp.) 6/28/2017 "Functional clever user friendly application" 4.5/5 What do you like best about CallidusCloud Clicktools? How many different things that you can do with it, some which are client based and some user needs. Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? Nothing comes to mind, a good support team, if anything we probably don't use all of the functions Review collected by and hosted on G2.com. Recommendations to others considering CallidusCloud Clicktools: Very user friendly and intuitive. Excellent support team Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? We predominanntly use it to gather information from applicants who are applying for grants, we also use it for events. Very helpful Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Veronica M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veronica M.") VM Veronica M. Supervisor CAT Computer Software Enterprise (\> 1000 emp.) 1/4/2017 "An excellent tool to know customer feelings and loyalty. " 5/5 What do you like best about CallidusCloud Clicktools? Easy survey design. Integration with salesforce. Language selection available. Frequent webinars to get maximun use of tool. Information about bounces, Easy contact information edition. Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? Can not mix results. Restrictions in graphics, for example we can not know how many times a customer answer a survey in a period of time and its scores. We can obtain the report and then process it, but will be great to have the possibility of get it from clkicktools. Period to get Review collected by and hosted on G2.com. Recommendations to others considering CallidusCloud Clicktools: An excellent and complete tool to know your customers loyalty and feelings in few steps. Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? Get information of customers about things should be improve and stablish process to do that. Identify riks and go forward Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 6/9/2017 "Easily allows configuration and adaptive changes with little effort!" 4.5/5 What do you like best about CallidusCloud Clicktools? The simple configuration options with layers of complexity for dynamic and impressive results. Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? The lack of an ability trigger actions in the tool based on a survey being sent. We'd love the addition of updates in SalesForce information to be mapped at the time an email is sent instead of only when completed. Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? We are able to dynamically adapt with little effort with our surveys and maintain a better communication with our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about CallidusCloud Clicktools? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. 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