--- title: CallidusCloud Clicktools Reviews meta\_title: 'CallidusCloud Clicktools Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how CallidusCloud Clicktools works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 66 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # CallidusCloud Clicktools Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by CallidusCloud Clicktools but has limited features. Are you part of the CallidusCloud Clicktools team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SAP Clicktools enables business to drive sales and refine service though automated and actionable customer data. Utilizing deep out-of-the-box integration, Clicktools Enterprise Feedback Management allows business users to capture rich customer sentiment, refine centralized 360 account data, and engage customers with automated workflows to improve sales, refine service, identify new opportunities, and more... Clicktools and Salesforce seamlessly integrate, enabling organizations to automate and centralize VoC initiatives: • CAPTURE customer insight through surveys, scripts, conditional questioning, and forms. • REFINE service and CRM data with contextual customer sentiment. • ENGAGE customers with deep insights automatically to drive loyalty and improve lifetime value. * * * Seller [SAP](https://www.g2.com/sellers/sap) Discussions [CallidusCloud Clicktools Community](https://www.g2.com/products/calliduscloud-clicktools/discuss) Languages Supported Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Quechua, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa Solution Type All-in-One Overview by Christopher Chan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 15 months [ View More Pricing Information ](https://www.g2.com/products/calliduscloud-clicktools/pricing) ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![UserVoice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserVoice") UserVoice 4.5/5(243) ](https://www.g2.com/products/uservoice/reviews) [ ![UserTesting](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ View All Alternatives ](https://www.g2.com/products/calliduscloud-clicktools/competitors/alternatives) ## User Insights Average based on 66 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Alicja H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alicja H.") AH Alicja H. Senior Business Analyst Computer Software Mid-Market (51-1000 emp.) 6/8/2017 "Easy to Use" 4/5 What do you like best about CallidusCloud Clicktools? Great tool that sells its value itself; has both the flexibility and options to easily meet business requirements. It is easy to use for new ones, yet has the options to expand on complexity for admins. Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? The market in customer feedback is ever changing, thus it would be great to see the product in more of an ever evolving state, based on customer feedback. This will keep customers invested and more whiling to provide feedback if visible action is being taken. Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? Streamlining all customer facing surveys through the enterprise survey tool. Marketing now has a clear picture of what our customers are saying since they have one place to look to. They can also make better decisions on when to ask our customers for feedback based on their engagements. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 6/6/2017 "Powerful tool with a steep learning curve" 3.5/5 What do you like best about CallidusCloud Clicktools? The tool is generally competent in sending surveys. We have integrated it with some custom Salesforce objects so that responses are automatically pushed into Salesforce, enabling reporting. Our surveys are multilingual. We like the scheduling feature and the ability to send reminders to recipients who have not responded yet. Very good support from Customer Success team. Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? The learning curve for the tool is surprisingly high. The user interface needs a lot of work. For example, it is not at all obvious how to create internationalized subject lines in outbound email; and to re-run a report, you have to run through the report designer wizard and not change any settings, and the report re-runs when you reach the end. Due to these issues this is one of the only tools that IT holds close to the vest - we discourage business users from using the tool directly, preferring that IT implement their survey. Designing surveys can be difficult to meet what may seem like basic business requirements. List management features are difficult to use, making it hard for us to manage unsubscribes from survey to survey. We lean on our Customer Success rep a lot for guidance on how to achieve what we need to achieve. Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? Integrated our NPS process so we can not only track NPS by individual respondent in Salesforce, but also measure response rates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joseph S. D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph S. D.") JD Joseph S. D. Process Consultant Enterprise (\> 1000 emp.) 6/6/2017 "Great Survey Tool for Salesforce.com" 3.5/5 What do you like best about CallidusCloud Clicktools? The easy and quick integration with Salesforce.com is great. ClickTools makes it easy to map fields corresponding to survey results to make changes. Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? Limited in many ways. Cannot fully customize the look and feel of the survey. I would like if you could fully customize the background, add full screen pictures, and generally more advanced GUI options. Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? We are solving our business problem of having a complaint management process. CallidusCloud CX and ClickTools allows us to interact with our customers and hear what they have to say. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Mid-Market (51-1000 emp.) 6/6/2017 "Clicktools review " 4/5 What do you like best about CallidusCloud Clicktools? The integration with Salesforce CRM is reliable and fairly simple to set up. Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? The user interface isn't as intuitive or robust as other survey platforms on the market. Also, Clicktools is lacking integration ability with other platforms, such as Salesforce Marketing Cloud (formerly, Exact Target). Review collected by and hosted on G2.com. Recommendations to others considering CallidusCloud Clicktools: If you need deep integration with other software, it may not be the best tool for your needs. Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? Transferring survey data to our CRM so we have visibility across the company. Review collected by and hosted on G2.com. Show More 6/13/2017 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Supermarkets](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Supermarkets") AS Verified User in Supermarkets Mid-Market (51-1000 emp.) 6/6/2017 "User friendly" 3.5/5 What do you like best about CallidusCloud Clicktools? Survey reporting is easy. Users can build reports and set up reporting within the tab. Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? Wish reporting could be done natively in SF. Sometimes it can be difficult to create reports in the app and distribute to users not using the app. Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? Sending customer surveys. We are able to concentrate on customer satisfaction instead of just pushing cases through. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 6/13/2017 "It was very helpful with the survey" 3.5/5 What do you like best about CallidusCloud Clicktools? It was very easy to integrate with Salesforce & easy to map the fields Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? There is no individual checkbox in the tools (design). It was little difficult to map it to salesforce. In salesforce we need to change it to Dropdown Review collected by and hosted on G2.com. Recommendations to others considering CallidusCloud Clicktools: Yes would recommend Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? Integration Of Salesforce with Clicktools to send the surveys out & get the results back into salesforce. this makes it easy for creating new contacts in salesforce Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 6/7/2017 "Good survey software" 3.5/5 What do you like best about CallidusCloud Clicktools? I use Clicktools, Callidus' survey software. It's easy to use and has good functionality covering survey design, presentation and deployment. Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? Certain aspects of the tool aren't especially intuitive so calls to Support are required from time to time. Those calls are usually dealt with in a prompt, professional manner. Review collected by and hosted on G2.com. Recommendations to others considering CallidusCloud Clicktools: A good working knowledge of Salesforce is not required but recommended. Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? Deployment of customer and prospect surveys with data flowing into Salesforce. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Simone T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simone T.") ST Simone T. Site Selection Specialist Pharmaceuticals Enterprise (\> 1000 emp.) 6/9/2017 "Clicktools review" 3.5/5 What do you like best about CallidusCloud Clicktools? Report generator is excellent for the review of surveys Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? need a easier interface, data extraction more easy going Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? report generation for overview for my job Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joshua H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua H.") JH Joshua H. Senior Financial Systems Admin / Analyst / Developer Information Technology and Services Mid-Market (51-1000 emp.) 10/31/2016 "Works great with SalesForce" 4/5 What do you like best about CallidusCloud Clicktools? It's available in the SFDC app exchange and integrates well, helping us especially with our customers. We also use it internally, making it easy to connect with actual employees Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? Not much to dislike, but if I'm to contrive something, perhaps an even tighter integration with SFDC that would make it feel more native. Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? Generating satisfaction surveys for external and internal customers. Tight integration (direct connection) to customer and employee records. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 6/6/2017 "Using for surveys, works in most cases" 3.5/5 What do you like best about CallidusCloud Clicktools? cross tabbing is easy to use and Shows quickly relationship between variables Review collected by and hosted on G2.com. What do you dislike about CallidusCloud Clicktools? Charts in pdf or Excel are not optimal for data Review collected by and hosted on G2.com. What problems is CallidusCloud Clicktools solving and how is that benefiting you? pricing and Business surveys Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about CallidusCloud Clicktools? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CallidusCloud Clicktools ](https://www.g2.com/products/calliduscloud-clicktools/discussions/new) GU Guest User What is CallidusCloud Clicktools used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-calliduscloud-clicktools-used-for) [ View all Discussions ](https://www.g2.com/products/calliduscloud-clicktools/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 15 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/calliduscloud-clicktools/pricing) CallidusCloud Clicktools Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/calliduscloud-clicktools-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/calliduscloud-clicktools-vs-surveymonkey) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee5cd8c3182117a52379aec028acbc45/medallia-customer-experience.jpg "Product Avatar Image") Medallia Customer Experience 4.5/5(210) [ Compare Now ](https://www.g2.com/compare/calliduscloud-clicktools-vs-medallia-customer-experience) ##### Categories on G2 [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [Which low-code platforms work best for financial services or insurance companies that need auditability and compliance baked into their workflows?](https://www.g2.com/discussions/which-low-code-platforms-work-best-for-financial-services-or-insurance-companies-that-need-auditability-and-compliance-baked-into-their-workflows)[Which enterprise information archiving tools simplify compliance without complex policy configurations and training?](https://www.g2.com/discussions/which-enterprise-information-archiving-tools-simplify-compliance-without-complex-policy-configurations-and-training%20)[Top tools for internal mobility and career planning](https://www.g2.com/discussions/top-tools-for-internal-mobility-and-career-planning) [Staffing Agencies in Memphis](https://www.g2.com/categories/staffing-agencies/locations/memphis-tn-us)[Top tools for detecting cloud-based cyberattacks](https://www.g2.com/discussions/what-are-the-top-tools-for-detecting-cloud-based-cyberattacks)[Top platforms for hiring software developers](https://www.g2.com/discussions/top-platforms-for-hiring-software-developers) [Show MoreShow Less](javascript:void(0);)