TW

Tom W.

Small-Business (50 or fewer emp.)

2/11/2024

"Great for different types of campaigns"

5/5

What do you like best about CallHub?

Having multiple tools and features in one platform makes things easy. The customer support is great too. Review collected by and hosted on G2.com.

What do you dislike about CallHub?

It can have a learning curve when you first get on to the platform. Review collected by and hosted on G2.com.

JB

Jim B.

President

Small-Business (50 or fewer emp.)

1/6/2024

"Text Broadcasting"

4.5/5

What do you like best about CallHub?

Once it is learned, the time saving element for broadcasting texts is great. Review collected by and hosted on G2.com.

What do you dislike about CallHub?

Its not intuitive to begin with, and the learning curve takes time with many mistakes, do-overs, and frustration. I have not entirely figured it out. Review collected by and hosted on G2.com.

FP

Frank P.

Business Development Officer

Small-Business (50 or fewer emp.)

2/10/2024

"Very Easy to use and cost . Prepaid not monthly subscription commitment"

5/5

What do you like best about CallHub?

textting whie on the call. Comment and call back Review collected by and hosted on G2.com.

What do you dislike about CallHub?

I dont have a negative experience . Like it very much Review collected by and hosted on G2.com.

BS

Brittany S.

Development Officer, Annual Giving

Mid-Market (51-1000 emp.)

3/16/2023

"Great experience so far!"

5/5

What do you like best about CallHub?

I am just starting out on my CallHub journey, and so far, so good! Support is attentive and gets back to me right away. The software is easy to use. And my leadership team thought there was a catch in terms of the pricing. Because CallHub supports such a wide range of clients, they are able to offer their product at a great cost to institutions like higher ed who need more flexible calling options. Definitely worth getting the demo and meeting with the team! Review collected by and hosted on G2.com.

What do you dislike about CallHub?

I haven't been with them that long and setting up a call script, I wish there were options to save scripts mid-way through creating them instead of making sure all branches make sense and going through to the end. But this is minor and we have really learned how best to draft scripts. Review collected by and hosted on G2.com.

What problems is CallHub solving and how is that benefiting you?

We have 23,000 alumni and one of the ways we like to get in touch with them is through phone channels. However, with the advent of robo and scam calling, phone isn't as effective a channel for alumni fundraising as it once was. CallHub makes out outreach scaleable. We love the texting features and budgeting calls and other touchpoints with credits. It's cost-effective and efficient. Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

9/11/2023

"Great tool for Text campaign"

5/5

What do you like best about CallHub?

This is all in one platform including Text campaign, voice broadcast, email campaign (currently in beta) and P2P. CallHub is helping us to reachout our Patients. Also we are sending appoinment updates by using voice broadcast. Review collected by and hosted on G2.com.

What do you dislike about CallHub?

This is best tool. I never came any cons such as till now. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

12/21/2023

"Callhub has been great to our business"

5/5

What do you like best about CallHub?

Simple to use, great live chat support, lots of options and flexibility in the software. Review collected by and hosted on G2.com.

What do you dislike about CallHub?

None that I can think of - Callhub has been so so helpful to our business. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/17/2023

"Best tool for SMS Marketing"

5/5

What do you like best about CallHub?

it has a very simple UI where the user can Independently do a campaign without any support. also, this is all one tool. we can send SMS campaigns, Email campaigns, Voice broadcasts, and many more. Review collected by and hosted on G2.com.

What do you dislike about CallHub?

It's a bit costly. apart from that I couldn't see any Cons here. Review collected by and hosted on G2.com.

MC

Marianne C.

Small-Business (50 or fewer emp.)

3/16/2023

"Callhub is a user-friendly tool that helped us reach out to more members"

5/5

What do you like best about CallHub?

Callhub is easy to set up, user-friendly (most people in my phone bank are not tech-savy) and allows us to reach more people, fast! Review collected by and hosted on G2.com.

What do you dislike about CallHub?

The language barrier. Most of the tools and support system is built for English speaker, but I knew that coming in. Review collected by and hosted on G2.com.

CP

Verified User in Political Organization

Small-Business (50 or fewer emp.)

11/13/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Innovative Tool for Campaigns"

4.5/5

What do you like best about CallHub?

Working with the team to solve technical challenges to create a calling tool that would allow us to call more of the electorate in a compliant manner. The team here is smart and always looking to make improvements, whether that is to fix a minor bug or find a way to safeguard accounts from bad actors. Review collected by and hosted on G2.com.

What do you dislike about CallHub?

With all technology like this, there will be bugs and snafus along the way. I like that during peak election times they adapted to expand hours for support. And they promptly responded to support requests. Sometimes the perceived problems were a function of not understanding how things work and other times it took a little convincing that there was indeed an issue, but I've found this to be true with every vendor I've ever worked with.

I do wish the pricing was more transparent on the website and that there was a way to be notified of pricing changes. That came as an unpleasant surprise in the middle of a major campaign season. But we worked together to address it. Review collected by and hosted on G2.com.

What problems is CallHub solving and how is that benefiting you?

Initially it was a way to reach lots of low propensity voters quickly. But we both realized along the way that using a predictive dialer allowed us to dial quickly but we couldn't reach a large portion of the universe we wanted to talk to for compliance reasons. So we had to work together and quickly innovate a tool that would allow us to call more of our universe in a fully compliant manner. And that was done quickly. I consider the solution a great start with lots of potential for future improvements!

FYI, the next question below didn't have a great response for how we used CallHub. I chose "Proactive Notification" but we used the Call Center Campaign Clicker Dialer feature. We do not do any marketing. Review collected by and hosted on G2.com.

TH

Trysha H.

Digital Strategist

Small-Business (50 or fewer emp.)

4/2/2020

"Easy to use, great for peer-to-peer texting"

5/5

What do you like best about CallHub?

I love that the one platform allows me to do peer-to-peer, sms broadcasting, AND log my phone campaigns. I Review collected by and hosted on G2.com.

What do you dislike about CallHub?

I have very few dislikes about this platform, it has been a better experience than other peer-to-peer texting options. I do think there could be improvement in reporting capabilities. Review collected by and hosted on G2.com.

Recommendations to others considering CallHub:

Give yourself at least a day or two to get comfortable with the platform. Consider assigning one person to learn it thoroughly and then guide your team. Review collected by and hosted on G2.com.

What problems is CallHub solving and how is that benefiting you?

It has streamlined our texting and outbound calling outreach to one platform. Saving us both time and money. Review collected by and hosted on G2.com.