AP

Verified User in Political Organization

Mid-Market (51-1000 emp.)

5/27/2016

"CallFire for Non-profits"

4/5

What do you like best about CallFire?

Simplicity of training volunteers to use the system, simplicity of adding phone numbers and campaigns Review collected by and hosted on G2.com.

What do you dislike about CallFire?

Credit based charge approach, would prefer straight cash charge. Review collected by and hosted on G2.com.

MF

Misty F.

Recruiting Coordinator

Hospital & Health Care

Mid-Market (51-1000 emp.)

3/19/2015

"CallFire is a little buggy, but good overall."

4/5

What do you like best about CallFire?

CallFire is simple to use. They have several campaign options, such as hosted IVR, voice broadcast and messaging, unlimited toll free numbers, cloud call center and autodialer, and text messaging. Cost for voice broadcast is low and it's simple to add funds quick. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

The site has a few bugs. For example, whenever I add funds to my account and use the quick add function, the site will not reload properly. If you hit the refresh button, you will be double charged. I learned this the hard way. I have to exit out of the page and reload the site. Review collected by and hosted on G2.com.

Recommendations to others considering CallFire:

If you choose CallFire and have any issues, just call them. CallFire is quick to resolve any issues. Review collected by and hosted on G2.com.

What problems is CallFire solving and how is that benefiting you?

I am in the recruiting department so we use this site to reach several candidates in a short amount of time. Review collected by and hosted on G2.com.

MG

Molly G.

National Out for Freedom Campaign Strategist

Non-Profit Organization Management

Mid-Market (51-1000 emp.)

3/24/2015

"Great tool for campaigns, sometimes glitchy"

3.5/5

What do you like best about CallFire?

Callfire is cost effective and easy to use. It is pretty simple to use on both the front and back ends, making it easy to train others on, and easy to administer. I also really like that you can choose different genres of music to listen to while dialing. This makes the task more fun for callers. I only wish that Callfire would link up with Spotify or Pandora to play music that is actually good. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

Callfire can be glitchy sometimes, failing to work during peak traffic times when needed most. This can cost lots of time and hurt overall results, which can be infuriating. Always have a backup. Callfire once stopped working during the weekend before a major election, which meant that every campaign using it to make get out the vote calls was temporarily slowed down. This can make a big impact on productivity. Always, always, always have a back up. Review collected by and hosted on G2.com.

Recommendations to others considering CallFire:

Always have a back up plan, as Callfire sometimes crashes when you need it most. I recommend having paper phone lists available at all times.

I would also recommend having someone who is very good with excel manage the backend of callfire. The output is a very messy spreadsheet that needs a lot of cleaning in order to be useful. Review collected by and hosted on G2.com.

What problems is CallFire solving and how is that benefiting you?

I've used Callfire for campaign phone banks. It speeds up dials, generating better results. It also has a great transfer feature, allowing the caller to transfer the person receiving the call to another phone number. Review collected by and hosted on G2.com.

JB

Joseph B.

Adjunct Professor - Internet Marketing

Higher Education

Mid-Market (51-1000 emp.)

3/12/2015

"Callfire is powerful, affordable, and easy to setup."

4.5/5

What do you like best about CallFire?

I like the ease of setup, options to do a variety of different things with inbound and outbound call tracking. Customer support was very helpful and documentation was decent to build my first application with CallFire. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

The XML code for the IVR app I was building within the CallFire website appeared to disappear when I came back to the page - I am not sure why but it appears you have to select "load draft" each time. Review collected by and hosted on G2.com.