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JR

Jason R.

Owner

Retail

Small-Business (50 or fewer emp.)

8/29/2018

"Yvolve Callfire Review"

5/5

What do you like best about CallFire?

Very simple, easy to use/set-up and the customer support is great! Review collected by and hosted on G2.com.

What do you dislike about CallFire?

Nothing to complain about! This is one of those softwares that should be in every marketers tech stack. Review collected by and hosted on G2.com.

NC

Natalie C.

Small-Business (50 or fewer emp.)

8/29/2018

"So easy and effective"

5/5

What do you like best about CallFire?

The interface was insanely easy to use and it was great that the person recording the robocall didn't have to be in the office with me. Super convenient to give them a number to call into. Very fast turnaround to produce a call. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

I didn't experience anything in my use of CallFire that I was unhappy with. Review collected by and hosted on G2.com.

WF

William F.

Small-Business (50 or fewer emp.)

8/29/2018

"Review of CallFire"

5/5

What do you like best about CallFire?

The software does what it should do and the setup is straightforward. Some software is buggy, but I have not had any issues with CallFire. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

At first, I had trouble navigating around the site. I am getting more used to finding what I want, but a better user front end would be an improvement. Review collected by and hosted on G2.com.

JW

Josh w.

Mid-Market (51-1000 emp.)

8/29/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Call fire review"

5/5

What do you like best about CallFire?

I liked it because it auto dialed for me and cut out thousands of bad numbers. It allowed me to go ahead and get more calling done with my agents. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

the price was a little expensive. Also, i did not like how it counted ring no answers as a chrage to me. Review collected by and hosted on G2.com.

SA

Stephen A.

Small-Business (50 or fewer emp.)

4/12/2018

"Great customer service, good system with some updates needed"

4/5

What do you like best about CallFire?

The customer service is phenomenal. They really walk you through every part of the process and make sure you are getting a high level of service. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

The call times feature does not work and was calling at the wrong times of day. It also did not start a few times and I had to go in and manually do it.

Also, there is no feature for when a machine picks up and goes through all of the prompts. Several times there were 9 minute or 11 minute calls even though a 30 second greeting had been recorded. Review collected by and hosted on G2.com.

Recommendations to others considering CallFire:

You really are able to get a lot of calls out in a short period of time. By personalizing the greeting and making sure you follow up with a second round of calls, you can really get some good business from using their software. The customer service is also very helpful and cares about delivering high quality services. Review collected by and hosted on G2.com.

What problems is CallFire solving and how is that benefiting you?

We are trying to reach out to a large number of doctors whom we only have office numbers for. They will at least get a personalized message from us and CallFire has been able to assist in getting calls back from the offices. Review collected by and hosted on G2.com.

Response from Alixandria Baugh of CallFire

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Hi Stephen! Thank you for taking the time to review CallFire. We take this feedback very seriously and we are always striving to improve our product and services. Thank you again for the feedback.

BW

Benjamin W.

Owner

Small-Business (50 or fewer emp.)

4/10/2018

"Very Satisfied"

5/5

What do you like best about CallFire?

Ease of Use. It has the features I want and need. Everything I could possibly need or want (thus far) in a phone system, is available with CallFire. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

The credits expire after 18 months. I'd prefer no expiration, so I could use credits at my leisure without having to be concerned about if I waisted any of them. Review collected by and hosted on G2.com.

Recommendations to others considering CallFire:

If you need a IVR or auto-text message system that is very functional for a small-medium size business (or even personal use), it's great. If you are a huge company, you might want to look at something with more options. Review collected by and hosted on G2.com.

What problems is CallFire solving and how is that benefiting you?

The need for an IVR system, and the organization and liability it saves me and my company. I also use it personally when I need to record a phone call from (usually) a company. It's a great solution that doesn't require I carry around a separate recorder, or have separate software. Extremely convenient and very user friendly. Review collected by and hosted on G2.com.

MH

Mike H.

Mid-Market (51-1000 emp.)

9/5/2018

"Excellent System"

4/5

What do you like best about CallFire?

Great program for contacting potential and current students. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

The cost can be excessive if used to frequently Review collected by and hosted on G2.com.

RV

Robert V.

REALTOR, Broker-associate, Team Leader (the Vesci Real Estate Team)

Real Estate

Mid-Market (51-1000 emp.)

8/29/2018

"Top Call Tracking service prodiver"

4.5/5

What do you like best about CallFire?

This is my goto service for phone numbers and call tracking, the call whisper is the best feature, could not live without it. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

Wish price was lower, but still think it is fair. Review collected by and hosted on G2.com.

Recommendations to others considering CallFire:

Great service, easy to use, love the call whisper so I know the lead type that is calling. Review collected by and hosted on G2.com.

What problems is CallFire solving and how is that benefiting you?

Call tracking for different lead types, sources including print ads so I know what is working and where I should be spending my marketing budget. Review collected by and hosted on G2.com.

TS

Troy S.

Owner

Entertainment

Small-Business (50 or fewer emp.)

8/29/2018

"Best way to Call for customers"

5/5

What do you like best about CallFire?

Easy to use and a tracking tool so I can see my progress along with other team members. Review collected by and hosted on G2.com.

What do you dislike about CallFire?

Not much, I seem to like most of it. Maybee a way to murge older uploaded listist together. Review collected by and hosted on G2.com.

IN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/29/2018

"High ROI when set up correctly"

4/5

What do you like best about CallFire?

Super easy dashboard interface, with the only complicated apart being the IVR Section of the call broadcasting Review collected by and hosted on G2.com.

What do you dislike about CallFire?

The IVR section should be more intuitive and should have a fast preview mode Review collected by and hosted on G2.com.

Recommendations to others considering CallFire:

very easy to use and can be fully customized. customization comes with challenges specially when using the IVR feature. Review collected by and hosted on G2.com.

What problems is CallFire solving and how is that benefiting you?

We use callfire to call layer to the outreach medium communicating with our supporters and advocates Review collected by and hosted on G2.com.