I like the core value that the platform offers and the ability to share out specific calls. It provides an ability to access our customers experiences in ways that are not otherwise possible. Review collected by and hosted on G2.com.

I understand the difficulties in searching and filtering by human language and needing something to search for, but I have found that the requirements for identifying very specific words or phrases means that I will only find calls that match what I already know. I I am trying to identify calls with that match a theme or intent but have no idea what language is used, it's very difficult to do discovery. The interface for searching for and filtering calls is also not intuitive. Review collected by and hosted on G2.com.

I like the ability to build reports to search a vast sample of our calls. Review collected by and hosted on G2.com.

Transcripts Inaccuracy, But it’s better! Review collected by and hosted on G2.com.

I listen to calls primarily when using Call Finder. I don't usually have issues pulling them up and the play without buffering. Review collected by and hosted on G2.com.

When pulling up certain calls, I click on the bubble for the call I want to listen to, when the box pops up to listen to the call and see it's grade, it often chops the top part of the box off so I can't see the overall score of the call and there's no way to adjust the size of the box without zooming out with my browser. Also, using the date range box to find calls from a specific day can be pain, as it starts searching the date before I've had the chance to enter the chosen date in both boxes. Review collected by and hosted on G2.com.

The people at callfinder are amazing, specifically Sabrina DeRose. Everyone is easy to work with, accommodating, helpful, and extremely pleasant and warm! Review collected by and hosted on G2.com.

The loading speed sometimes has a bit desired, it has been improving though, and I understand it will continue to improve with updates. Review collected by and hosted on G2.com.

The sheer scale of it, the ability to have relevant calls served up for exactly what I'm looking for. As a Project Manager I'm usually brought issues from around the company and the ability to do prelim, qualitative research at a moment's notice is really helpful for context. Review collected by and hosted on G2.com.

Extrapolating the data is always tough for me. If it's a scheduled report it comes through with little context, just top-line numbers. Also would really like to see some sort of ability to integrate data from other sources to determine outcomes. Review collected by and hosted on G2.com.

I like that it is so detailed in narrowing it down to the date and time. Review collected by and hosted on G2.com.

Everything has worked well for me, therefore, nothing that I can think of. Review collected by and hosted on G2.com.

Protecting BCI against negative calims and payouts Review collected by and hosted on G2.com.

Sometimes calls are lost or delayed for scrubbing Review collected by and hosted on G2.com.