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RL

Rob L.

Mid-Market (51-1000 emp.)

12/6/2023

"As a Call Center Manager, I am learning to love CallFinder."

4.5/5

What do you like best about CallFinder?

CallFinder makes it easy to identify and pinpoint specific language in calls. Review collected by and hosted on G2.com.

What do you dislike about CallFinder?

CallFinder has a learning curve. There are many aspects to this software. It truly has some beautiful diverse features. Review collected by and hosted on G2.com.

Response from Ashley Watson of CallFinder

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Thanks for the fantastic review, Rob! We're so glad to hear that CallFinder is helping you find calls efficiently. We will pass along your feedback to the team!

KR

Karen R.

Quality Assurance Manager

Mid-Market (51-1000 emp.)

12/14/2023

"Call Finder Pilot"

5/5

What do you like best about CallFinder?

Friendly, easy to work with, responsive! Review collected by and hosted on G2.com.

What do you dislike about CallFinder?

Some scoring items still under developed Review collected by and hosted on G2.com.

Response from Ashley Watson of CallFinder

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Thank you for taking the time to leave a review, Karen! We are so pleased to hear that you're having a good experience with CallFinder so far, and we'll pass along your feedback.

NC

Nicole C.

Mid-Market (51-1000 emp.)

9/13/2023

"Great business partner!"

4.5/5

What do you like best about CallFinder?

I appreciate the ease of the system, the professionalism and availability of our analyst, and now having a QA process now fully automated. Review collected by and hosted on G2.com.

What do you dislike about CallFinder?

I would like to see some astetic things change, and to be able to see more info on a certain gragh if I click on it. Review collected by and hosted on G2.com.

Response from Ashley Watson of CallFinder

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Thank you so much, Nicole! We love the hear that you continue to gain value from CallFinder, and saving nearly two weeks of your time - wow! We are very pleased to hear that. As for your request, you can always reach out to your Analyst with more specific feedback about what you'd like to see change. We are constantly updating our software to make it better for our users, so your feedback is most welcome. Meanwhile, we'll pass along your comments to the team!

UC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

10/27/2020

"Great for our high volume call center"

4.5/5

What do you like best about CallFinder?

CallFinder is easily customizable and works for many different client programs. It allows us to pinpoint quality opportunities for our agents as well as to ensure compliance with required notifications. Review collected by and hosted on G2.com.

What do you dislike about CallFinder?

With CallFinder is a sort of a trial and error. You need to keep tweaking it to get it where it is completely useful. Review collected by and hosted on G2.com.

Recommendations to others considering CallFinder:

A good knowledge of the scripting and also variations will definitely help you in setting up CallFinder. Review collected by and hosted on G2.com.

What problems is CallFinder solving and how is that benefiting you?

This allows us to monitor agent quality across many different client programs. This allows us to cut down on the number of Quality Assurance agents that we employ, saving time and money, while still getting the same results. Review collected by and hosted on G2.com.

Response from Jeanne Landau of CallFinder

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Thanks for the great feedback and we're happy to hear CallFinder is improving efficiency and cost-savings for you and your team. Great recommendations for others searching for a QA solution.

RC

Ron C.

Small-Business (50 or fewer emp.)

9/8/2023

"CallFinder is amazing!!"

5/5

What do you like best about CallFinder?

The thing I like best about CallFinder is that you can listen to any part of the call that you want to. You can listen to one sentence if you want. You can also just read the transcript for that one line anywhere in the call. This feature is VERY helpful. Review collected by and hosted on G2.com.

What do you dislike about CallFinder?

There aren't really any downsides as far as I can tell. I like everything about it. Review collected by and hosted on G2.com.

Response from Ashley Watson of CallFinder

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Thanks for the positive review and for the helpful feedback, Ron! We love hearing how clients use CallFinder, and we are so glad that our automated features are making your call review process more efficient. We'll be sure to pass along your feedback to the rest of the team!

See how CallFinder improved

AT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

9/20/2023

"Use callfinder to replace human QA efforts"

5/5

What do you like best about CallFinder?

The ability to remove paid human Quality Assurance resources and utilize Callfinders sentiments to gauge agent performance. Review collected by and hosted on G2.com.

What do you dislike about CallFinder?

There is bit of a learning curve getting used to their systems. The Callfinder team offered great support 1:1 to ensure we got a grasp on the material however. Review collected by and hosted on G2.com.

Response from Ashley Watson of CallFinder

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Thanks for the 5-star review! We're happy to hear that CallFinder is saving resources and improving the quality of your call reviews. We appreciate the feedback and will pass it along to the rest of the team!

LT

lastasha t.

Small-Business (50 or fewer emp.)

9/12/2023

"Review"

5/5

What do you like best about CallFinder?

They are very helpful , they take there time and really make sure you understand Review collected by and hosted on G2.com.

What do you dislike about CallFinder?

Nothing as of yet they're are great , and very helpful Review collected by and hosted on G2.com.

Response from Ashley Watson of CallFinder

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Thanks for leaving a review, LaStasha! We're very happy to hear that you are pleased with CallFinder and the help from our team.

MS

Michael S.

Mid-Market (51-1000 emp.)

10/15/2020

"Good sound quality, Little difficult to navigate"

3.5/5

What do you like best about CallFinder?

Being able to pull calls the next day and listen to them with my team and the sound quality is always good. Review collected by and hosted on G2.com.

What do you dislike about CallFinder?

I feel like it could be easier to get find calls for my team and then be able to mark them so I know which calls to go back and listen to with them. Review collected by and hosted on G2.com.

Recommendations to others considering CallFinder:

The more you use it the better you will be become with it. Once you find the call you are wanting it is easy to use. But does take some patients to find it and get to the calls you want. Review collected by and hosted on G2.com.

What problems is CallFinder solving and how is that benefiting you?

It is nice to be able to pull calls whenever I need to. This helps my team to have better calls and there calls are fresh on there mind as we can listen instantly almost. Review collected by and hosted on G2.com.

Response from Jeanne Landau of CallFinder

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Thanks for taking the time to review CallFinder, Michael. We value your feedback and I will share with your CallFinder Analyst.

UI

Verified User in Insurance

Mid-Market (51-1000 emp.)

1/23/2020

"Callfinder review"

5/5

What do you like best about CallFinder?

The ability to locate calls without having to ask our quality assurance team to find them for me. Review collected by and hosted on G2.com.

What do you dislike about CallFinder?

That I can't see calls under 15 min. But that could be set up that way by our IT department. Review collected by and hosted on G2.com.

Response from Jeanne Landau of CallFinder

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Thanks for the great feedback - we always appreciate hearing how clients are using CallFinder to make their QA/QM and agent training processes more efficient so they can focus on delivering exception customer experiences.

GG

George G.

Mid-Market (51-1000 emp.)

1/30/2020

"Callfinder is helpful for tracking performance and making sure that we are doing a good job."

3/5

What do you like best about CallFinder?

It is fairly user friendly for finding calls. I have noticed that I don't seem to have many glitches or issues with using the interface. I have found that it can be used for a variety of purposes. I use it for everything from listening to the calls of people on my team to ensure high customer service, clear communication, to make sure they are meeting the requirements of what we need to present in each call we use. I also use it to track my own performance and compare how I have improved or what bad habits I may have picked up without realizing it. Listening to your own call can often give you new insight to what things you may need to change or improve in yourself and this is a great tool for being able to monitor my progress and make adjustments as needed. Review collected by and hosted on G2.com.

What do you dislike about CallFinder?

Sometimes I have a hard time navigating the various functions of the website. There doesn't seem to be much in the way of resources for navigating the website and getting started. Once you have been using it for awhile it seems to be pretty straightforward, but I had to complete a separate training that is specifically on just using callfinder to be able to use it properly. It is not a very intuitive system for someone to just pick up and use the first time without some confusion or difficulty. Review collected by and hosted on G2.com.

Recommendations to others considering CallFinder:

It is a good tool for being able to track performance and I have found it is easy to use after some training on the basics. I would recommend this program. Review collected by and hosted on G2.com.

What problems is CallFinder solving and how is that benefiting you?

No problems so far. I have not noticed any crashing or major issues with the callfinder interface. The benefits I have realized ranged from tracking team progress, individual progress, maintaining a high level of customer service, and ensuring we are meeting our clients needs. Review collected by and hosted on G2.com.

Response from Jeanne Landau of CallFinder

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Thank you for the feedback, George. We appreciate your comments and I'll be sure to share your thoughts with the CallFinder Analyst team, as well as Development.