--- title: Caller Desk Reviews meta\_title: 'Caller Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Caller Desk works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 3 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Caller Desk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Caller Desk but has limited features. Are you part of the Caller Desk team? [Upgrade your plan](https://my.g2.com/caller-desk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Caller Desk is a cloud-based communication and telephony solution that helps businesses automate and manage customer interactions through features such as IVR, call tracking, and CRM integration. It is designed to streamline both inbound and outbound communication, improving efficiency and the overall customer experience. Caller Desk falls under the cloud telephony software category, offering communication tools for businesses of various sizes. It is particularly useful for industries that handle high volumes of customer calls, such as customer support, sales, marketing, and service-based sectors. The platform is ideal for teams looking to automate repetitive tasks like call management, track customer engagement, and analyze communication data in real-time. Main Features of Caller Desk: IVR (Interactive Voice Response) System: Allows businesses to automate responses and efficiently route calls to the appropriate departments or agents. Call Automation: Streamlines both inbound and outbound calls by reducing the need for manual intervention, saving time and improving workflow. Call Tracking & Analytics: Tracks customer calls in real-time and provides valuable insights through data analytics, helping businesses optimize their customer service. CRM Integration: Integrates seamlessly with existing CRM systems, ensuring that customer data is synced and up to date, which enhances communication and customer relationship management. Multi-channel Communication: Provides voice, SMS, and email services, ensuring that businesses can engage with customers across different channels on one unified platform. Benefits: Increased Efficiency: Automating call handling and routing ensures quicker response times and less manual effort for your team. Scalability: Caller Desk is adaptable to the needs of businesses ranging from small startups to large enterprises. Data-driven Decisions: With real-time call tracking and analytics, businesses can make informed decisions based on detailed communication metrics. Improved Customer Experience: The IVR system and automation features lead to quicker, more personalized responses, enhancing the overall customer interaction process. * * * Seller [Caller Desk](https://www.g2.com/sellers/caller-desk) Discussions [Caller Desk Community](https://www.g2.com/products/caller-desk/discuss) Languages Supported English, Hindi Overview by Kaushal Bansal Show More ## Pricing Pricing provided by Caller Desk. ### IVR Number ₹16,000.00 100 User/ Per Year ### Toll-free Number ₹24,000.00 100 User/ Per Year [ View More Pricing Information ](https://www.g2.com/products/caller-desk/pricing) ## Top-Rated Alternatives [ ![JustCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,582) ](https://www.g2.com/products/talkdesk/reviews) [ ![Ozonetel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ozonetel") Ozonetel 4.6/5(625) ](https://www.g2.com/products/ozonetel/reviews) [ View All Alternatives ](https://www.g2.com/products/caller-desk/competitors/alternatives) ![Pa-one N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pa-one N.") PN Pa-one N. Founder and ceo of ORIZEN SOFTWARES PRIVATE LIMITED Small-Business (50 or fewer emp.) 10/15/2024 "Seamless Integration with CRM Tools" 5/5 What do you like best about Caller Desk? Callerdesk integrates smoothly with our CRM, so all communication stays organized. Review collected by and hosted on G2.com. What do you dislike about Caller Desk? The setup process is comprehensive, which ensures everything is configured properly but might take some time. Review collected by and hosted on G2.com. What problems is Caller Desk solving and how is that benefiting you? Callerdesk has allowed us to track all customer interactions, improving our service and follow-ups. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tarun S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tarun S.") TS Tarun S. Sr.vice president mktg & opd Mid-Market (51-1000 emp.) 10/25/2024 "Great features but some learning curve" 5/5 What do you like best about Caller Desk? The variety of features and call automation is very helpful. Review collected by and hosted on G2.com. What do you dislike about Caller Desk? There’s a learning curve to fully utilize all the powerful features, but it's manageable with the support provided. Primary role: User Review collected by and hosted on G2.com. What problems is Caller Desk solving and how is that benefiting you? Cloud computing system. Services Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Amit Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amit Y.") AY Amit Y. Customer support executive Enterprise (\> 1000 emp.) 11/16/2023 "The giants" 5/5 What do you like best about Caller Desk? It's help to connect better and Easily so everything is perfect Review collected by and hosted on G2.com. What do you dislike about Caller Desk? There is nothing dislike about caller desk as a customer support there are number of features available in the dialer Review collected by and hosted on G2.com. What problems is Caller Desk solving and how is that benefiting you? It's helping us to connect fast to the consumer Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ### There are not enough reviews of Caller Desk for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 2 ![Talkdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk Logo") Talkdesk 4.4 (2,583) Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. ](https://www.g2.com/products/talkdesk/reviews "Talkdesk")[ 3 ![Ozonetel Logo](https://images.g2crowd.com/uploads/product/hd_favicon/f2d24ddcc42f071094777a049ecccae3/ozonetel.svg "Ozonetel Logo") Ozonetel 4.6 (625) Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand. ](https://www.g2.com/products/ozonetel/reviews "Ozonetel")[ 4 ![Agentforce Service (formerly Salesforce Service Cloud) Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud) Logo") Agentforce Service (formerly Salesforce Service Cloud) 4.4 (7,358) Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)")[ 5 ![CloudTalk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk Logo") CloudTalk 4.4 (1,851) CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. ](https://www.g2.com/products/cloudtalk/reviews "CloudTalk")[ 6 ![NICE CXone Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone Logo") NICE CXone 4.3 (1,730) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. ](https://www.g2.com/products/nice-cxone/reviews "NICE CXone")[ 7 ![Aircall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall Logo") Aircall 4.4 (1,640) Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. 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With AI-driven automation, it streamlines outreach, boosts efficiency, and fuels real revenue growth—without losing the human touch. ](https://www.g2.com/products/kixie-powercall-sms/reviews "Kixie PowerCall & SMS") [Show More](#) ## Pricing Options Pricing provided by Caller Desk. ### IVR Number ₹16,000.00 100 User/ Per Year ### Toll-free Number ₹24,000.00 100 User/ Per Year ### Mini Cloud Call Center ₹2,500.00 2 Agent/ Per Month [ View More Pricing Information ](https://www.g2.com/products/caller-desk/pricing) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center](https://www.g2.com/categories/contact-center) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Veeam Data Platform vs Zerto vs Unitrends for an enterprise IT team evaluating IT resilience orchestration automation platforms: which gives the strongest DR automation without requiring a dedicated recovery specialist?](https://www.g2.com/discussions/veeam-data-platform-vs-zerto-vs-unitrends-for-an-enterprise-it-team-evaluating-it-resilience-orchestration-automation-platforms-which-gives-the-strongest-dr-automation-without-requiring-a-dedicated-recovery-specialist)[Best AI chatbot apps for small business](https://www.g2.com/discussions/what-are-the-best-ai-chatbot-apps-for-small-business)[Top tools for mapping and tracking personal data](https://www.g2.com/discussions/what-are-the-top-tools-for-mapping-and-tracking-personal-data) [Ideal relational database for fast-growing businesses](https://www.g2.com/discussions/what-is-the-ideal-relational-database-for-fast-growing-businesses)[What is the best platform for organizing team workflows?](https://www.g2.com/discussions/what-is-the-best-platform-for-organizing-team-workflows)[Pros and Cons Details](https://www.g2.com/products/caller-desk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)