--- title: Callbox Reviews meta\_title: 'Callbox Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 91 reviews by the users' company size, role or industry to find out how Callbox works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 91 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Marketing Services url: https://www.g2.com/categories/marketing-services --- ### Callbox Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **timely delivery** of Callbox, appreciating their commitment to deadlines and consistent progress updates. [(4 mentions)](https://www.g2.com/products/callbox/reviews?filters%5Bsentiment_snippet%5D=1978148&qs=pros-and-cons#reviews) Users value the **high-quality lead generation** from Callbox, appreciating their reliability and proactive approach to support. [(3 mentions)](https://www.g2.com/products/callbox/reviews?filters%5Bsentiment_snippet%5D=1978142&qs=pros-and-cons#reviews) Users value the **collaborative approach** of Callbox, enhancing project success with tailored solutions and effective communication. [(2 mentions)](https://www.g2.com/products/callbox/reviews?filters%5Bsentiment_snippet%5D=1978139&qs=pros-and-cons#reviews) Users value the **engagement** of Callbox, appreciating their adaptability and proactive communication during project changes. [(2 mentions)](https://www.g2.com/products/callbox/reviews?filters%5Bsentiment_snippet%5D=1978149&qs=pros-and-cons#reviews) Users praise the **professionalism** of Callbox, noting their responsiveness and deep understanding of business needs. [(2 mentions)](https://www.g2.com/products/callbox/reviews?filters%5Bsentiment_snippet%5D=1978131&qs=pros-and-cons#reviews) Users express concerns about **payment issues** due to required upfront payments complicating project initiation and approvals. [(1 mentions)](https://www.g2.com/products/callbox/reviews?filters%5Bsentiment_snippet%5D=1978144&qs=pros-and-cons#reviews) Users find the **poor customer support** lacking in cultural understanding and responsiveness, hindering effective communication. [(1 mentions)](https://www.g2.com/products/callbox/reviews?filters%5Bsentiment_snippet%5D=2001113&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Callbox ##### 1. Timely Delivery Users commend the **timely delivery** of Callbox, appreciating their commitment to deadlines and consistent progress updates. [ See 4 mentions ](https://www.g2.com/products/callbox/reviews?filters%5Bsentiment_snippet%5D=1978148&qs=pros-and-cons#reviews) See Related User Reviews AL Alexander L. Mid-Market (51-1000 emp.) 5.0/5 "Good quality pipeline from cold outreach" What do you like about Callbox? They are very professional and deliver at scale. In our case, sales people gave the final feedback about the quality, and they were very happy. They d SR Samantha R. Small-Business (50 or fewer emp.) 4.0/5 "So far so good, a good number of positive meetings booked, where we have demonstrated our product" What do you like about Callbox? The feedback regarding the campaign success weekly is useful. The research time spent really helped, they work collaboratively with us to understand t ##### 2. Lead Generation Users value the **high-quality lead generation** from Callbox, appreciating their reliability and proactive approach to support. [ See 3 mentions ](https://www.g2.com/products/callbox/reviews?filters%5Bsentiment_snippet%5D=1978142&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Small-Business (50 or fewer emp.) 5.0/5 "The all in one for Business Development" What do you like about Callbox? Lead generation Event Support Building our online presence ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") P Verified User Enterprise (\> 1000 emp.) 4.5/5 "Callbox - lead generation campaigns" What do you like about Callbox? Ability to consistently deliver high-quality BANT leads and their proactive approach to ensuring timely replacements. Their professionalism, reliabili ##### 3. Collaboration Users value the **collaborative approach** of Callbox, enhancing project success with tailored solutions and effective communication. [ See 2 mentions ](https://www.g2.com/products/callbox/reviews?filters%5Bsentiment_snippet%5D=1978139&qs=pros-and-cons#reviews) See Related User Reviews SR Samantha R. Small-Business (50 or fewer emp.) 4.0/5 "So far so good, a good number of positive meetings booked, where we have demonstrated our product" What do you like about Callbox? The feedback regarding the campaign success weekly is useful. The research time spent really helped, they work collaboratively with us to understand t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") P Verified User Mid-Market (51-1000 emp.) 5.0/5 "Generating leads in a niche market" What do you like about Callbox? Their flexibility and ability to tailor the project to our needs. ##### 4. Engagement Users value the **engagement** of Callbox, appreciating their adaptability and proactive communication during project changes. [ See 2 mentions ](https://www.g2.com/products/callbox/reviews?filters%5Bsentiment_snippet%5D=1978149&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Professional, great service, flexible" What do you like about Callbox? Friendliness, flexibility & takes initiative. Schedules and plans often change, especially when building new businesses. Callbox helped to accommo ![Alan O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan O.") AO Alan O. Mid-Market (51-1000 emp.) 4.5/5 "Delivering the right leads to unlock revenue potential" What do you like about Callbox? I like that the Callbox team is open to tweaking approaches depending on feedback and outcome of current project. I also like that they are able to g ##### 5. Professionalism Users praise the **professionalism** of Callbox, noting their responsiveness and deep understanding of business needs. [ See 2 mentions ](https://www.g2.com/products/callbox/reviews?filters%5Bsentiment_snippet%5D=1978131&qs=pros-and-cons#reviews) See Related User Reviews AL Alexander L. Mid-Market (51-1000 emp.) 5.0/5 "Good quality pipeline from cold outreach" What do you like about Callbox? They are very professional and deliver at scale. In our case, sales people gave the final feedback about the quality, and they were very happy. They d ![Kenta I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kenta I.") KI Kenta I. Mid-Market (51-1000 emp.) 4.0/5 "Great Communication and Effort" What do you like about Callbox? The team is professional, responsive, and deeply understands our business needs. Their detailed reporting and constant communication ensured we stayed ### Top Cons or Disadvantages of Callbox ##### 1. Payment Issues Users express concerns about **payment issues** due to required upfront payments complicating project initiation and approvals. [ See 1 mentions ](https://www.g2.com/products/callbox/reviews?filters%5Bsentiment_snippet%5D=1978144&qs=pros-and-cons#reviews) See Related User Reviews ![Alan O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan O.") AO Alan O. Mid-Market (51-1000 emp.) 4.5/5 "Delivering the right leads to unlock revenue potential" What do you dislike about Callbox? Payment prior to start of project as this is not the norm in my company and triggers more approvals. ##### 2. Poor Customer Support Users find the **poor customer support** lacking in cultural understanding and responsiveness, hindering effective communication. [ See 1 mentions ](https://www.g2.com/products/callbox/reviews?filters%5Bsentiment_snippet%5D=2001113&qs=pros-and-cons#reviews) See Related User Reviews SR Samantha R. Small-Business (50 or fewer emp.) 4.0/5 "So far so good, a good number of positive meetings booked, where we have demonstrated our product" What do you dislike about Callbox? although the weekly emailed stats are great, it would be nice to have a dashboard available to access realtime info, and a collated view of the projec ## Top-Rated Alternatives [ ![KlientBoost](https://images.g2crowd.com/uploads/product/hd_favicon/d401505df2906f8be19479a4c9ab47c8/klientboost.svg "KlientBoost") KlientBoost 4.8/5(403) ](https://www.g2.com/products/klientboost/reviews) [ ![INFUSE](https://images.g2crowd.com/uploads/product/hd_favicon/2fcde7ef94c7414eed3a1b5a23442f89/infusemedia-infuse.svg "INFUSE") INFUSE 4.5/5(294) ](https://www.g2.com/products/infusemedia-infuse/reviews) [ ![CIENCE](https://images.g2crowd.com/uploads/product/hd_favicon/5a1e5a6a380c5017215742c99e34bfc6/cience.svg "CIENCE") CIENCE 3.7/5(180) ](https://www.g2.com/products/cience/reviews) [ View All Alternatives ](https://www.g2.com/products/callbox/competitors/alternatives) ![Matthew F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew F.") MF Matthew F. Business Development Manager Small-Business (50 or fewer emp.) 10/4/2022 "Callbox is very responsible" 4/5 What do you like best about Callbox? I like that Callbox takes the social media, LinkedIn and cold calling off of our plate.. Review collected by and hosted on G2.com. What do you dislike about Callbox? The price is fairly expensive, I feel as if we could do this for the same price if not cheaper in house, but it's alot more for us to manage. Review collected by and hosted on G2.com. Recommendations to others considering Callbox: Great company, I spoke with Mark Machan on the demo. He was very professional, extremely responsive and a very nice person overall. Review collected by and hosted on G2.com. What problems is Callbox solving and how is that benefiting you? We were looking for a cold calling solution but after reaching out to Callbox they had much more to offer. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Derek E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Derek E.") DE Derek E. Tech Strategist Mid-Market (51-1000 emp.) 9/29/2022 "Incredible Service and People" 5/5 What do you like best about Callbox? How communicative they are. We have weekly sync up to go over what has transpired and what's coming. Complete with a follow-up email of the minutes. Review collected by and hosted on G2.com. What do you dislike about Callbox? At this point, only that we aren't in the same office. Review collected by and hosted on G2.com. Recommendations to others considering Callbox: If you are looking for a lead generation source, CallBox is the industry standard as far as I am concerned. Review collected by and hosted on G2.com. What problems is Callbox solving and how is that benefiting you? Getting my company's name out there. As brand recognition is so critical in this day and age, Callbox is a tremendous help! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Melvin H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melvin H.") MH Melvin H. Senior Account Executive Mid-Market (51-1000 emp.) 9/8/2022 "Good experience with Call Box" 4.5/5 What do you like best about Callbox? The communication and attention to detail the Call Box team provided is second to none. Review collected by and hosted on G2.com. What do you dislike about Callbox? Nothing I can think of. Our CallBox team has turned around portions of our business and created success with their strategies and persistence. Review collected by and hosted on G2.com. Recommendations to others considering Callbox: Once you provide the parameters, CallBox will implement a strategy and assign personnel to achieve your goals. If you need a team dedicated to your core business mission, Callbox would be a great asset. Review collected by and hosted on G2.com. What problems is Callbox solving and how is that benefiting you? Call Box is helping us with webinar attendees and providing qualified appointments for our sales departments. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MB Megan B. Director of Sales Small-Business (50 or fewer emp.) 4/20/2022 "Too expensive with little to no results." 0/5 Describe the project or task Callbox helped with: Callbox was hired as a lead generator. They described themselves as the "Best in the Industry" and would set 2-4 appointments a week. We maybe got 2-4 a month if we were lucky. More complaints about not being able to understand the caller (from Callbox) were what we heard the most when we would reach out. Hundreds of local businesses were given to them to call and still nothing. Metropark provides telecommunications for every business, of every size, in every industry. Only an appointment was needed, no sales over the phone were involved. Should have been the easiest project and not sure anyone ever did anything outside of LinkedIn connecting.... Review collected by and hosted on G2.com. What do you like best about Callbox? Cant think of a single thing.... Very expensive, no leads, no growth for any ROI and every week having someone read me an email full of stats and waste more time was icing on the cake. Review collected by and hosted on G2.com. What do you dislike about Callbox? The lack of what was promised and the fact that we were required to pay $30,000 UP FRONT. Now that makes more sense because you know that no one would ever continue to pay a monthly... Review collected by and hosted on G2.com. Recommendations to others considering Callbox: Save your money and hire someone in-house. Review collected by and hosted on G2.com. What problems is Callbox solving and how is that benefiting you? We have realized no benefits and they only created more issues with taking up time weekly for needless Callbox virtual meetings. I would highly suggest that any business hire an in house employee at the same price instead of using Callbox. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") PI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 8/30/2022 "Marketing and Lead generation" 5/5 What do you like best about Callbox? Callbox has the ability to tap into a larger experienced calling staff to generate leads. They utilize a multi-faceted approach to generating leads via calls, email and social media Review collected by and hosted on G2.com. What do you dislike about Callbox? The biggest hurdle with Callbox is getting them up to speed with your product or service and how to position it in the market. Investment in time at front end will assist in overcoming this issue. Review collected by and hosted on G2.com. Recommendations to others considering Callbox: Invest time upfront to ensure the proper positioning of your product/service. Create tight parameters for appropriate accounts. You will spend more time working with them to ensure campaign is effective so plan for it. Review collected by and hosted on G2.com. What problems is Callbox solving and how is that benefiting you? As a small company we do not have and extensive sales and marketing department. Call box has allowed us to extend our bandwidth in these areas without hiring additonal staff. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jochen (Joe) R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jochen (Joe) R.") JR Jochen (Joe) R. Managing Director Mid-Market (51-1000 emp.) 10/8/2022 "Great initial appointment setting service" 5/5 What do you like best about Callbox? In the case of a re-schedule, the Callbox team provides the service. Callbox's multi-channel approach to sourcing leads is great. Every lead is accompanied with a professional write-up. Review collected by and hosted on G2.com. What do you dislike about Callbox? The advantages of an outsourced service far outweigh the disadvantages. Review collected by and hosted on G2.com. Recommendations to others considering Callbox: Give them an opportunity to help your business as well. Review collected by and hosted on G2.com. What problems is Callbox solving and how is that benefiting you? Callbox provides us with high-quality initial appointments with pre-qualified prospects. Our sales team is happy with the quantity and quality of the initial meetings. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AK Andrew K. Sr. Business Development Manager Small-Business (50 or fewer emp.) 4/27/2022 "Quick ROI and Truly an Extension of our Sales Team" 4.5/5 Describe the project or task Callbox helped with: We distribute a highly technical SaaS-based solution that has unique groups of buyers. Callbox helped us develop a plan with targets and goals to reach our ideal market segments with a very relatable story. Review collected by and hosted on G2.com. What do you like best about Callbox? They build a program, they don't try and sell you leads. By working together to build a program and allowing us to dictate the message and the customer base, it allowed us to ensure we acquiring highly qualified leads. The other companies we looked at just wanted to sell leads with a per lead cost. Callbox wanted to become a part of our team and work together to generate new business opportunities. Review collected by and hosted on G2.com. What do you dislike about Callbox? There were a number of no-shows to the appointments we initially started setting up but we worked together to minimize the occurrences and as the program matured, the no-shows all but stopped. Review collected by and hosted on G2.com. Recommendations to others considering Callbox: Do a proof of concept and be very involved in the script and graphic design work. Also we had a lot more success when we narrowed down the audience we were reaching out to and had a very specific offering instead of a general offering. Review collected by and hosted on G2.com. What problems is Callbox solving and how is that benefiting you? Generating sales opportunities for my sales team. With our product being as technical as it is, it was very helpful to allow our sales team to focus on selling the product to qualified customers. Callbox took on the burden of finding the opps, we took on the role of closing deals. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Janet C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janet C.") JC Janet C. Regional Manager Small-Business (50 or fewer emp.) 9/7/2022 "Very professional services" 4/5 What do you like best about Callbox? Reach out to key contacts of potential prospects, converting them to SQL and follow up to ensure the attendance of the appointment. Provide professional services for online events. Review collected by and hosted on G2.com. What do you dislike about Callbox? Quite many prospects are not suitable for our solution, i.e shipping companies, forwarders, etc..., which are also counted as part of the total engagements Review collected by and hosted on G2.com. Recommendations to others considering Callbox: Need to define the Customer Profile (target audience) very specifically and clearly Review collected by and hosted on G2.com. What problems is Callbox solving and how is that benefiting you? Helping us to reach out to more prospects within a short time frame based on the customer profile we defined. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 8/16/2022 "Potentiallly great service for an exponential growth" 4/5 What do you like best about Callbox? Sales team is very helpful and very thorough in presenting the services and its available options. The material is very comprehensive and easy to understand, which gives you a very clear scenario on which you can decide. Review collected by and hosted on G2.com. What do you dislike about Callbox? You have to analyse the cost-benefit ration carefully. It's not a cheap service, and you risk flooding your sales team with leads you cannot handle. Review collected by and hosted on G2.com. Recommendations to others considering Callbox: This can be a terrific option for businesses that want to grow quickly if you have a small, but mature sales team. Review collected by and hosted on G2.com. What problems is Callbox solving and how is that benefiting you? Callbox presents itself as a Lead Generation services. It collects, runs first contacts and qualifies sales leads that can be subsequentially worked by your internal sales team. For companies that have a small sales teams, it can be a great opportunity to leverage sales and accelerate its business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Federica I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Federica I.") FI Federica I. Global Head of Marketing Mid-Market (51-1000 emp.) 9/9/2022 "Nice team to work with" 4/5 What do you like best about Callbox? They have been very reactive in replying and actioning on our requests. The team has a positive attitude and eager to satisfy our requests. Review collected by and hosted on G2.com. What do you dislike about Callbox? As a suggestion, I would want them to impersonate more with our customers to ask the relevant questions and the right time and optimise the campaign. Review collected by and hosted on G2.com. What problems is Callbox solving and how is that benefiting you? We work with callbox within a lead generation campaign; they help us raise our brand visibility and find potential customers for our B2B business. Review collected by and hosted on G2.com. 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