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Call Karma AI QA & Coaching

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Call Karma AI QA & Coaching helps your team execute your playbook perfectly. It scores calls automatically and turns the results into coaching, instead of asking a manager to sample a handful of recordings by hand. Most quality programs review only a slice of conversations. AI QA & Coaching is built for 100% call coverage: every call can be scored against the sales or service playbook you define. Teams create custom scorecards, including well-known frameworks such as SPIN, BANT, Sandler, Challenger, and HEART, or a fully custom card that matches their own process. Scoring is flexible, so the card can reflect what “good” means for that team. Managers track performance over time, receive coaching recommendations, and use trend intelligence to see whether the team is improving. AI framework detection helps identify how representatives are working a methodology in real conversations. A QA dashboard brings scores, trends, and coaching focus areas into one place. CRM integrations keep quality work connected to the systems the team already uses. Setup is designed to take about five minutes. Call Karma AI QA & Coaching is sold under the same Intelligence plans as Call Karma Insights, at https://callkarma.ai/pricing: • Starter: $149 per month plus $0.15 per minute analyzed • Professional: $299 per month plus $0.15 per minute analyzed • Enterprise: custom pricing plus $0.15 per minute analyzed Plans are month-to-month. There is no self-serve trial. A Free Analysis is available at https://callkarma.ai/free-analysis, and demos can be scheduled at https://callkarma.ai/contact. AI QA & Coaching is part of the Call Karma family at https://callkarma.ai, alongside Call Karma Insights and Call Karma Contact Center. Product site: https://callkarma.ai/products/ai-qa-coaching. Brand: Call Karma (https://callkarma.ai).

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