--- title: Call Center Studio Reviews meta\_title: 'Call Center Studio Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 98 reviews by the users' company size, role or industry to find out how Call Center Studio works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 98 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Call Center Studio Reviews & Product Details Visit Website Call Center Studio is an AI-powered, cloud-native contact center software (CCaaS) built entirely on Google Cloud. It helps enterprises, BPOs, and growing customer service teams run inbound, outbound, and omnichannel customer operations from a single platform, with agents able to work from anywhere. The company has offices in the United States, the United Kingdom, and Turkey, and its platform is used by leading global brands including eBay, FedEx, Nestlé, and Volvo, as well as major business process outsourcing providers such as Teleperformance and Concentrix. Call Center Studio unifies every customer channel, including voice, WhatsApp, Instagram, Messenger, Telegram, Google Business Messenger, live chat, SMS, email, and video, through a single set of microservices with no per-channel add-on fees. Core contact center capabilities include skill-based routing, interactive voice response (IVR), automatic call distribution (ACD), auto and predictive dialers, call recording, and number masking. Native VoIP via SIP and PSTN provides local DID numbers in more than 65 countries, giving global teams local presence wherever they operate. The platform includes a full suite of AI tools powered by Dialogflow, Vertex AI, and OpenAI GPT-4. CX Insights delivers AI-driven transcript and sentiment analysis, while AI Avatar, chatbots, accent neutralization, and self-service automation handle routine interactions and escalate to human agents only when needed. Reporting data streams directly into Google BigQuery for real-time, unified analytics without complex data reconstruction, and an open API plus CRM integrations such as Salesforce let teams connect their existing systems. Built-in quality management and agent coaching tools help supervisors monitor performance and improve service quality. Running on 49 Google Cloud services, Call Center Studio is designed to replace complex, server-dependent legacy systems with a scalable, cost-efficient alternative. Teams can deploy quickly and train agents in minutes, while selective use of AI keeps interactions fast and accurate without unnecessary cost. Serving industries from healthcare and e-commerce to financial services and logistics, the platform maintains over 99% customer retention and is backed by a 24/7 support team, helping organizations improve customer experience while reducing operational overhead. * * * Product Website Call Center Studio Seller [Call Center Studio](https://www.g2.com/sellers/call-center-studio) Discussions [Call Center Studio Community](https://www.g2.com/products/call-center-studio/discuss) Languages Supported English, French, Spanish, Turkish Solution Type Best-of-Breed Show More ## Pricing Pricing provided by Call Center Studio. ### AI-Powered CCaaS Starting at $19.99 1 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/call-center-studio/pricing) ## Call Center Studio Integrations (4) What do users say about integrations? Verified by Call Center Studio [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Marketing ](https://www.g2.com/products/dynamics-365-marketing/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Multiview ERP ](https://www.g2.com/products/multiview-erp/reviews) Show More ![Arınç O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arınç O.") AO Arınç O. CALL CENTER DIRECTOR Mid-Market (51-1000 emp.) 7/24/2026 "Unified Communications Made Easy—Smooth Calls and Quick Setup" 5/5 What do you like best about Call Center Studio? For us the unified communication platform is the part that really stands out. Our customers already use various channels every day so being able to manage all interactions in one place meant a lot less back and forth compared to our old phone setup. The team picked it up quickly and the calls connect without fuss. Setting it up was easier than I expected too. Review collected by and hosted on G2.com. What do you dislike about Call Center Studio? Not much really. It took us a little while to find our way around some of the advanced settings at the start but that sorted itself out fast and has not been an issue since. Review collected by and hosted on G2.com. What problems is Call Center Studio solving and how is that benefiting you? Before this customers did not have many ways to reach us and they would often wait a while to get through. Having all calls come through a single intuitive interface fixed that since we can now support channels they are already comfortable with. It has made things quicker for them and easier for our agents to manage so our response times have improved and customers seem happier with how they reach us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Farhan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Farhan A.") FA Farhan A. Sr Manager CS Mid-Market (51-1000 emp.) 4/27/2026 "CCS Delivers Strong Visibility and Better Team Control" 4.5/5 What do you like best about Call Center Studio? I have been affiliated with the call center industry for a long time. I have used various CS support portals overtime and in my understanding the best systems are which gives the leaders, managers the ample visibility on their day to day operations, having vibrant demographics on supervisory portals to keep the interest going. easy accessibility to pin point key indicators / factors to make quick and long lasting improvements. I have found these factors on CCS and it has improved controls on teams. Review collected by and hosted on G2.com. What do you dislike about Call Center Studio? Having answered the last question, this is important that i should share that what should CCS have from my perspective and understanding of these systems. The chat platform is a bit restrictive in terns of the freedom that should be there to best facilitate the customers, for instance (and it is truly an important one) - the capability to allow any CS chat staff to pick any chat from the queue (along with usual FIFO method) of chat assignment, why ? because in our aviation industry there can be times where we need to answer to some queries more critically then others, depending upon their nature and financial implication from customer's standpoint, it is important to mention here that airline industry operations are excessively detailed and time consuming that that of banking or logistics industry, hence our average chat response time expanding to 15 minutes, this situation make it more desirable to have chat selection scenario. this feature should be enabled by CCS team for more convenience for teams like ours . Search criteria on Chats should be more accessible, an example would be incapability to search a chat having order ID, (only caller ID allow the chat search) which is kind of a restriction on a platform of CCS caliber. Review collected by and hosted on G2.com. What problems is Call Center Studio solving and how is that benefiting you? It is a major shift for us from our last used telephony platform. allowing features skill based routing, clear visibility of stats , detailed reports. and most importantly the constant continuity (in terns of outages or system crashes) It is important to mention here that CCS team has amazing project managers. sales champions who stood shoulder to shoulder with us and ensured patiently that our migration and implementation should be a smooth transition. I would want the CCS management to applaud these heroes (not mentioning names due to their privacy),can be checked who worked on Sastaticket's migration and sales Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AB Ammar B. Product Optimization Manager Small-Business (50 or fewer emp.) 6/23/2026 "Voice AI and Cloud-Native Platform Revolutionized Our Call Center" 4.5/5 What do you like best about Call Center Studio? The Voice AI virtual agent is a true game changer, instantly resolving routine customer requests like tracking, billing, and service updates. Intelligent routing connects customers to the right specialist with full interaction history, and the cloud-native platform easily handles hundreds of concurrent calls with no holds. The impact on efficiency, customer satisfaction, and key metrics has been dramatic. Review collected by and hosted on G2.com. What do you dislike about Call Center Studio? There was a bit of a learning curve with some of the more advanced configuration options at the start, but after getting past that, the experience has been smooth and trouble-free. Review collected by and hosted on G2.com. What problems is Call Center Studio solving and how is that benefiting you? Calls online and we have good reporting structure Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: AI Assisted Review ZF Zainab F. Senior Manager-Customer Experience Small-Business (50 or fewer emp.) 6/29/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Revolutionized Our Customer Support Operations" 3/5 What do you like best about Call Center Studio? I love how Call Center Studio brought rock-solid system stability, true omnichannel support, and seamless WhatsApp integration into our operations. Intelligent routing and Voice AI have drastically reduced wait times, eliminated technical glitches, and allowed us to handle higher volumes without increasing headcount. The unified interface for managing all customer interactions is a game-changer. Review collected by and hosted on G2.com. What do you dislike about Call Center Studio? The initial setup of complex IVR logic and multi-channel routing required some trial and error to get it tailored to our aviation workflows. It took a couple of weeks to fine-tune, but the responsive support team helped us get it right. Review collected by and hosted on G2.com. What problems is Call Center Studio solving and how is that benefiting you? The local API integration helps us gain a clearer picture of the overall CS process. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: AI Assisted Review ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/31/2026 "Call Center Studio Unified Our Operations and Elevated Efficiency" 4.5/5 What do you like best about Call Center Studio? I love how Call Center Studio consolidated our fragmented workflows into a true all-in-one omnichannel solution—voice, WhatsApp, email, auto dialer, and AI—all integrated with our internal systems and custom APIs. The AI-driven 100% Quality Assurance and sentiment analysis, real-time customer info pop-ups, and seamless Click-to-Connect for overseas clients have fundamentally transformed our efficiency and oversight. Review collected by and hosted on G2.com. What do you dislike about Call Center Studio? It doesn’t have its own ticketing system, so it needs to be integrated with third-party software. Review collected by and hosted on G2.com. What problems is Call Center Studio solving and how is that benefiting you? Having 100% quality-evaluated customer interactions means our customer interactions can keep growing without having to increase HR costs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: AI Assisted Review ![Mustafa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mustafa M.") MM Mustafa M. Manager, Information Technology Mid-Market (51-1000 emp.) 2/2/2026 "Flexible Cloud Contact Center with Powerful Monitoring, Reporting & Integrations" 5/5 What do you like best about Call Center Studio? What I like best about Call Center Studio is its cloud-based flexibility, easy-to-use interface, and powerful features like real-time monitoring, detailed reporting, and seamless integrations. It helps improve agent performance, simplifies management, and provides a reliable, scalable contact center experience. Review collected by and hosted on G2.com. What do you dislike about Call Center Studio? There is nothing as specific which i could considered as draw back of using this product. However, just want to mention that being the loyal client, i still waiting for the positive feedback for backup solution in pakistan for infra :) Review collected by and hosted on G2.com. What problems is Call Center Studio solving and how is that benefiting you? Call Center Studio solves the challenge of managing and scaling customer support operations efficiently. Its cloud-based platform centralizes call handling, reporting, and agent monitoring, which helps reduce operational costs, improve response times, and increase overall service quality. It benefits me by providing better visibility into performance, simplifying daily management tasks, and enabling smoother, more reliable customer interactions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sewa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sewa A.") SA Sewa A. 1/27/2026 "Streamlined Call Management, Needs Enhanced Reporting" 3.5/5 What do you like best about Call Center Studio? I like that Call Center Studio is easy to use and brings calls and messages into one platform. The system centralizes all calls and messages, reducing missed interactions and improving tracking. I appreciate the real-time monitoring, call recordings, and reports, which make it easier to manage the team. It has become an essential tool in our daily operations, helping us stay organized, responsive, and productive. Also, switching to Call Center Studio has been beneficial as it serves as a more useful omnichannel compared to using WhatsApp and Facebook platforms separately. The initial setup was incredibly easy. Review collected by and hosted on G2.com. What do you dislike about Call Center Studio? If the reporting could be better than the version we have and it could be downloaded as an excel instead of CVS it will be easier and more helpful. We want to have a basic tracking number, a place for search by phone number or customer name. And download the file as an excel with all the chat and tracking details. Review collected by and hosted on G2.com. What problems is Call Center Studio solving and how is that benefiting you? I use Call Center Studio to centralize calls and messages, reducing missed interactions and improving tracking. It provides clear visibility into agent performance and has real-time monitoring, call recordings, and reports, making team management easier. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 7/16/2026 "WhatsApp Call Integration Transformed Our Customer Support" 5/5 What do you like best about Call Center Studio? The WhatsApp Call integration is incredibly valuable for our market, allowing customers to reach us directly without extra apps or steps. The interface is user-friendly, setup was seamless, and features like the auto dialer let us run campaigns and provide support efficiently without needing a large team. Review collected by and hosted on G2.com. What do you dislike about Call Center Studio? So far, we haven't had any major issues. As we scale, we would appreciate even more automation features, but the current platform is meeting our needs well and hasn't posed significant problems. Review collected by and hosted on G2.com. What problems is Call Center Studio solving and how is that benefiting you? It provides a single platform where agents can handle all touchpoints from the same screen, saving a lot of time and easily to manage. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: AI Assisted Review ![Oguzhan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oguzhan G.") OG Oguzhan G. 1/28/2026 "Streamlined Global Call Management with Easy Setup" 4.5/5 What do you like best about Call Center Studio? I use Call Center Studio as the main platform to manage call operations for our Nigeria and Turkey teams. I appreciate how it integrates our telecom operator's call center numbers with our agents, allowing for more efficient call routing and agent distribution. I like the ease of use and the strong support team. It's valuable for managing multiple teams, and I can manage both the Turkey and Nigeria teams from a single panel. The initial setup was easy, with a well-structured onboarding process, and the support team was always available throughout the setup. Review collected by and hosted on G2.com. What do you dislike about Call Center Studio? The dashboard and reporting features could definitely be improved, especially in terms of flexibility and detail. Review collected by and hosted on G2.com. What problems is Call Center Studio solving and how is that benefiting you? I use Call Center Studio to integrate our call center numbers with agents, improving call routing and agent distribution. It helps manage both our Nigeria and Turkey teams from a single panel, enhancing operational efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ahmad B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmad B.") AB Ahmad B. Head of Innovation & Customer Success Mid-Market (51-1000 emp.) 4/30/2026 "Anywhere Access via Browser: A Truly Flexible Cloud-Based System." 5/5 What do you like best about Call Center Studio? It’s a cloud-based system that can be accessed from any device using only a web browser. Review collected by and hosted on G2.com. What do you dislike about Call Center Studio? Internet connectivity needs to be stable, which can be a challenge in countries like Pakistan. Review collected by and hosted on G2.com. What problems is Call Center Studio solving and how is that benefiting you? This is a one-window solution for our call center, and it also fulfills our internal communication needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ## Questions about Call Center Studio? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Call Center Studio ](https://www.g2.com/products/call-center-studio/discussions/new) GU Guest User What is Call Center Studio used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-call-center-studio-used-for) [ View all Discussions ](https://www.g2.com/products/call-center-studio/discuss) ## Pricing Options Pricing provided by Call Center Studio. ### AI-Powered CCaaS Starting at $19.99 1 Seats Per Month [ View More Pricing Information ](https://www.g2.com/products/call-center-studio/pricing) Call Center Studio Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/call-center-studio-vs-genesys-cloud-cx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/call-center-studio-vs-five9-intelligent-cloud-contact-center-platform) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5de3c87b60c51257036b47b1de96e726/avaya-contact-center.png "Product Avatar Image") Avaya Contact Center 4.1/5(181) [ Compare Now ](https://www.g2.com/compare/avaya-contact-center-vs-call-center-studio) ##### ##### Call Center Studio Features Channels Voice Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/call-center-studio/features) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/call-center-studio/competitors/alternatives) ##### Categories on G2 [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center) [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Affordable community management platforms for small business](https://www.g2.com/discussions/what-are-the-most-affordable-community-management-platforms-for-small-businesses)[Which ETO ERP options have good mobile access for shop floor and field service teams who need to update job status without going back to a desktop?](https://www.g2.com/discussions/which-eto-erp-options-have-good-mobile-access-for-shop-floor-and-field-service-teams-who-need-to-update-job-status-without-going-back-to-a-desktop)[Top SAP store for app solutions](https://www.g2.com/discussions/top-sap-store-for-app-solutions) [Which database DevOps vendors are strongest for zero-downtime releases?](https://www.g2.com/discussions/which-database-devops-vendors-are-strongest-for-zero-downtime-releases)[Which on-premise data integration software is most relied on for scheduling automated daily workflows so data pipelines run consistently without manual intervention each morning?](https://www.g2.com/discussions/on-premise-data-integration-which-on-premise-data-integration-software-is-most-relied-on-for-scheduling-automated-daily-workflows)[Pros and Cons Details](https://www.g2.com/products/call-center-studio/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)