--- title: Call Center Studio Reviews meta_title: 'Call Center Studio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 96 reviews by the users' company size, role or industry to find out how Call Center Studio works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 96 scale: '5' date_modified: '2026-07-18' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Call Center Studio Reviews **Vendor:** Call Center Studio **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.8/5.0 **Total Reviews:** 96 ## About Call Center Studio Call Center Studio is an AI-powered, cloud-native contact center software (CCaaS) built entirely on Google Cloud. It helps enterprises, BPOs, and growing customer service teams run inbound, outbound, and omnichannel customer operations from a single platform, with agents able to work from anywhere. The company has offices in the United States, the United Kingdom, and Turkey, and its platform is used by leading global brands including eBay, FedEx, Nestlé, and Volvo, as well as major business process outsourcing providers such as Teleperformance and Concentrix. Call Center Studio unifies every customer channel, including voice, WhatsApp, Instagram, Messenger, Telegram, Google Business Messenger, live chat, SMS, email, and video, through a single set of microservices with no per-channel add-on fees. Core contact center capabilities include skill-based routing, interactive voice response (IVR), automatic call distribution (ACD), auto and predictive dialers, call recording, and number masking. Native VoIP via SIP and PSTN provides local DID numbers in more than 65 countries, giving global teams local presence wherever they operate. The platform includes a full suite of AI tools powered by Dialogflow, Vertex AI, and OpenAI GPT-4. CX Insights delivers AI-driven transcript and sentiment analysis, while AI Avatar, chatbots, accent neutralization, and self-service automation handle routine interactions and escalate to human agents only when needed. Reporting data streams directly into Google BigQuery for real-time, unified analytics without complex data reconstruction, and an open API plus CRM integrations such as Salesforce let teams connect their existing systems. Built-in quality management and agent coaching tools help supervisors monitor performance and improve service quality. Running on 49 Google Cloud services, Call Center Studio is designed to replace complex, server-dependent legacy systems with a scalable, cost-efficient alternative. Teams can deploy quickly and train agents in minutes, while selective use of AI keeps interactions fast and accurate without unnecessary cost. Serving industries from healthcare and e-commerce to financial services and logistics, the platform maintains over 99% customer retention and is backed by a 24/7 support team, helping organizations improve customer experience while reducing operational overhead. ## Call Center Studio Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of Call Center Studio, enhancing confidence and efficiency in contact management. (4 reviews) - Users value the **efficiency** of Call Center Studio for streamlined call operations and improved team management. (3 reviews) - Users commend the **easy setup** of Call Center Studio, appreciating its seamless integration and efficient onboarding process. (2 reviews) - Users value the **cloud-based flexibility and robust features** of Call Center Studio, enhancing performance and efficiency. (2 reviews) - Users appreciate the **seamless integrations** of Call Center Studio, enhancing efficiency through omni-channel capabilities and automation. (2 reviews) - Reliability (2 reviews) - Call Recording (1 reviews) - Users praise the **customer support** of Call Center Studio, highlighting its responsiveness and helpfulness in resolving issues. (1 reviews) - Flexibility (1 reviews) - Helpful (1 reviews) **What users dislike:** - Users note the need for improved **complex reporting** features, citing issues with flexibility and detail in the dashboard. (1 reviews) - Users find that the **dashboard issues** hinder flexibility and detail in reporting features of Call Center Studio. (1 reviews) - Users find the **inadequate search functionality** limits their ability to track and retrieve important information easily. (1 reviews) - Users experience **integration issues** when connecting their CRM, leading to inconsistent behavior and unclear root cause analysis. (1 reviews) - Users find a **lack of clarity** in Call Center Studio's reporting features, limiting effective tracking and data export options. (1 reviews) - Unreliability (1 reviews) ## Call Center Studio Reviews ### 1. CCS Delivers Strong Visibility and Better Team Control **Rating:** 4.5/5.0 stars **Reviewed by:** Farhan A. | Sr Manager CS, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Call Center Studio?** I have been affiliated with the call center industry for a long time. I have used various CS support portals overtime and in my understanding the best systems are which gives the leaders, managers the ample visibility on their day to day operations, having vibrant demographics on supervisory portals to keep the interest going. easy accessibility to pin point key indicators / factors to make quick and long lasting improvements. I have found these factors on CCS and it has improved controls on teams. **What do you dislike about Call Center Studio?** Having answered the last question, this is important that i should share that what should CCS have from my perspective and understanding of these systems. The chat platform is a bit restrictive in terns of the freedom that should be there to best facilitate the customers, for instance (and it is truly an important one) - the capability to allow any CS chat staff to pick any chat from the queue (along with usual FIFO method) of chat assignment, why ? because in our aviation industry there can be times where we need to answer to some queries more critically then others, depending upon their nature and financial implication from customer's standpoint, it is important to mention here that airline industry operations are excessively detailed and time consuming that that of banking or logistics industry, hence our average chat response time expanding to 15 minutes, this situation make it more desirable to have chat selection scenario. this feature should be enabled by CCS team for more convenience for teams like ours . Search criteria on Chats should be more accessible, an example would be incapability to search a chat having order ID, (only caller ID allow the chat search) which is kind of a restriction on a platform of CCS caliber. **What problems is Call Center Studio solving and how is that benefiting you?** It is a major shift for us from our last used telephony platform. allowing features skill based routing, clear visibility of stats , detailed reports. and most importantly the constant continuity (in terns of outages or system crashes) It is important to mention here that CCS team has amazing project managers. sales champions who stood shoulder to shoulder with us and ensured patiently that our migration and implementation should be a smooth transition. I would want the CCS management to applaud these heroes (not mentioning names due to their privacy),can be checked who worked on Sastaticket's migration and sales ### 2. Voice AI and Cloud-Native Platform Revolutionized Our Call Center **Rating:** 4.5/5.0 stars **Reviewed by:** Ammar B. | Product Optimization Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about Call Center Studio?** The Voice AI virtual agent is a true game changer, instantly resolving routine customer requests like tracking, billing, and service updates. Intelligent routing connects customers to the right specialist with full interaction history, and the cloud-native platform easily handles hundreds of concurrent calls with no holds. The impact on efficiency, customer satisfaction, and key metrics has been dramatic. **What do you dislike about Call Center Studio?** There was a bit of a learning curve with some of the more advanced configuration options at the start, but after getting past that, the experience has been smooth and trouble-free. **What problems is Call Center Studio solving and how is that benefiting you?** Calls online and we have good reporting structure ### 3. Revolutionized Our Customer Support Operations **Rating:** 3.0/5.0 stars **Reviewed by:** Zainab F. | Senior Manager-Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Call Center Studio?** I love how Call Center Studio brought rock-solid system stability, true omnichannel support, and seamless WhatsApp integration into our operations. Intelligent routing and Voice AI have drastically reduced wait times, eliminated technical glitches, and allowed us to handle higher volumes without increasing headcount. The unified interface for managing all customer interactions is a game-changer. **What do you dislike about Call Center Studio?** The initial setup of complex IVR logic and multi-channel routing required some trial and error to get it tailored to our aviation workflows. It took a couple of weeks to fine-tune, but the responsive support team helped us get it right. **What problems is Call Center Studio solving and how is that benefiting you?** The local API integration helps us gain a clearer picture of the overall CS process. ### 4. Flexible Cloud Contact Center with Powerful Monitoring, Reporting & Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Mustafa M. | Manager, Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Call Center Studio?** What I like best about Call Center Studio is its cloud-based flexibility, easy-to-use interface, and powerful features like real-time monitoring, detailed reporting, and seamless integrations. It helps improve agent performance, simplifies management, and provides a reliable, scalable contact center experience. **What do you dislike about Call Center Studio?** There is nothing as specific which i could considered as draw back of using this product. However, just want to mention that being the loyal client, i still waiting for the positive feedback for backup solution in pakistan for infra :) **What problems is Call Center Studio solving and how is that benefiting you?** Call Center Studio solves the challenge of managing and scaling customer support operations efficiently. Its cloud-based platform centralizes call handling, reporting, and agent monitoring, which helps reduce operational costs, improve response times, and increase overall service quality. It benefits me by providing better visibility into performance, simplifying daily management tasks, and enabling smoother, more reliable customer interactions ### 5. Streamlined Call Management, Needs Enhanced Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Sewa A. **Reviewed Date:** January 27, 2026 **What do you like best about Call Center Studio?** I like that Call Center Studio is easy to use and brings calls and messages into one platform. The system centralizes all calls and messages, reducing missed interactions and improving tracking. I appreciate the real-time monitoring, call recordings, and reports, which make it easier to manage the team. It has become an essential tool in our daily operations, helping us stay organized, responsive, and productive. Also, switching to Call Center Studio has been beneficial as it serves as a more useful omnichannel compared to using WhatsApp and Facebook platforms separately. The initial setup was incredibly easy. **What do you dislike about Call Center Studio?** If the reporting could be better than the version we have and it could be downloaded as an excel instead of CVS it will be easier and more helpful. We want to have a basic tracking number, a place for search by phone number or customer name. And download the file as an excel with all the chat and tracking details. **What problems is Call Center Studio solving and how is that benefiting you?** I use Call Center Studio to centralize calls and messages, reducing missed interactions and improving tracking. It provides clear visibility into agent performance and has real-time monitoring, call recordings, and reports, making team management easier. ### 6. WhatsApp Call Integration Transformed Our Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Call Center Studio?** The WhatsApp Call integration is incredibly valuable for our market, allowing customers to reach us directly without extra apps or steps. The interface is user-friendly, setup was seamless, and features like the auto dialer let us run campaigns and provide support efficiently without needing a large team. **What do you dislike about Call Center Studio?** So far, we haven't had any major issues. As we scale, we would appreciate even more automation features, but the current platform is meeting our needs well and hasn't posed significant problems. **What problems is Call Center Studio solving and how is that benefiting you?** It provides a single platform where agents can handle all touchpoints from the same screen, saving a lot of time and easily to manage. ### 7. Streamlined Global Call Management with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Oguzhan G. **Reviewed Date:** January 28, 2026 **What do you like best about Call Center Studio?** I use Call Center Studio as the main platform to manage call operations for our Nigeria and Turkey teams. I appreciate how it integrates our telecom operator's call center numbers with our agents, allowing for more efficient call routing and agent distribution. I like the ease of use and the strong support team. It's valuable for managing multiple teams, and I can manage both the Turkey and Nigeria teams from a single panel. The initial setup was easy, with a well-structured onboarding process, and the support team was always available throughout the setup. **What do you dislike about Call Center Studio?** The dashboard and reporting features could definitely be improved, especially in terms of flexibility and detail. **What problems is Call Center Studio solving and how is that benefiting you?** I use Call Center Studio to integrate our call center numbers with agents, improving call routing and agent distribution. It helps manage both our Nigeria and Turkey teams from a single panel, enhancing operational efficiency. ### 8. Anywhere Access via Browser: A Truly Flexible Cloud-Based System. **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad B. | Head of Innovation & Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Call Center Studio?** It’s a cloud-based system that can be accessed from any device using only a web browser. **What do you dislike about Call Center Studio?** Internet connectivity needs to be stable, which can be a challenge in countries like Pakistan. **What problems is Call Center Studio solving and how is that benefiting you?** This is a one-window solution for our call center, and it also fulfills our internal communication needs. ### 9. Streamlined Omni-Channel Solution with API Challenges **Rating:** 3.0/5.0 stars **Reviewed by:** Muhammad S. **Reviewed Date:** January 22, 2026 **What do you like best about Call Center Studio?** I appreciate Call Center Studio for its omni-channel capabilities, which integrate voice, text, email, and social media into a single platform. I enjoy the robo calls feature that automates our outbound calls without relying on human agents, which enhances efficiency. The predictive dialer is also a standout feature as it saves agents time by engaging them only when a customer picks up the call. **What do you dislike about Call Center Studio?** We face significant issues when we integrate our inhouse CRM with their solution using APIs. The behavior is not consistent, and at times root cause analysis is not that concrete. **What problems is Call Center Studio solving and how is that benefiting you?** I use Call Center Studio as a single platform for voice, text, email, and social media integration. Robo calls help us automate outbound calls, and the predictive dialer saves agent time, engaging them only when a customer picks up. ### 10. Easy to Use with Fast, Helpful Technical Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sasa G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2026 **What do you like best about Call Center Studio?** It is very easy to use, technical support is fast and helpful to users **What do you dislike about Call Center Studio?** I would like to have the ability to control Cloud pbx in the admin panel **What problems is Call Center Studio solving and how is that benefiting you?** Call Center Studio helped us centralize customer communication, improve agent productivity, and deliver faster, more consistent support. It has made our daily operations much more efficient. ### 11. Call Center + Chat in One Place Makes Reporting and Decisions Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Grace O. | project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Call Center Studio?** Having both call center functionality and chat in one place makes everything easier, especially when it comes to reporting and making decisions. **What do you dislike about Call Center Studio?** Please increase the chat limit per agent so that chats can be allocated to an agent in one go. **What problems is Call Center Studio solving and how is that benefiting you?** The predictive dialler cuts down on manual input, and that has noticeably improved our productivity. ### 12. Always-Available Support with Lightning-Fast Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Bisher A. | ICT Operations Associate, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Call Center Studio?** Their support team is always available and responds quickly, which makes me feel confident and supported whenever I need help, the solution interface is very friendly and easy to use **What do you dislike about Call Center Studio?** Nothing significant to be mentioned, as I have said, they have a wonderful team and special thanks to Mine for her continues and endless support **What problems is Call Center Studio solving and how is that benefiting you?** They are providing a user friendly customizable solution with 24/7 support team ### 13. Strong, Reliable CCS System with a Professional Team **Rating:** 4.0/5.0 stars **Reviewed by:** Muhammad M. | Director Customer Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Call Center Studio?** CCS system built is strong and there are no down times **What do you dislike about Call Center Studio?** Cant think of any. CCS team is professional **What problems is Call Center Studio solving and how is that benefiting you?** ease of use. ### 14. Works as sold and expected and more **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Product Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Call Center Studio?** The product does everything that they said, easy to use and manage and support teams are responsive **What do you dislike about Call Center Studio?** No complaints thus far from using the platform and the changes and additions we have asked for **What problems is Call Center Studio solving and how is that benefiting you?** Improved efficiency within out contact centres, better visibility and reporting leading to better agent and customer experience ### 15. What he can do, he can do well **Rating:** 5.0/5.0 stars **Reviewed by:** Michal H. | Senior Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Call Center Studio?** Price, support, new interface, API, possibility of many settings **What do you dislike about Call Center Studio?** MFA is not possible to enable one by one person. There is only possibility to allow MFA for all at once. **What problems is Call Center Studio solving and how is that benefiting you?** Call Center Studio is constantly working to improve services for its customers. We use Call Center Studio services for our undemanding customers. Everything works fine. ### 16. Affordable, improving themselves every day **Rating:** 3.5/5.0 stars **Reviewed by:** Gözde A. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Call Center Studio?** Communication, technical support, price / performance **What do you dislike about Call Center Studio?** Reporting, Dashboard, screens, chat screens **What problems is Call Center Studio solving and how is that benefiting you?** Customer service cloud system ### 17. Perfect Job!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Serdar Y. | Call center manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2021 **What do you like best about Call Center Studio?** I have written my opinions many times and i can write all the time. The best one is they have quick and professional support team as 24 hours. Also very easy to use **What do you dislike about Call Center Studio?** we are working over than 6 year with them and there is no problem even one time. **Recommendations to others considering Call Center Studio:** The first important one you can find anytime a responsible clerk when you need to support. And they are very quick and professional. **What problems is Call Center Studio solving and how is that benefiting you?** Our guests call us via call center studio for reservation and support. Guest can contact with us 7/24. So call center studio our best partner. ### 18. Call Center Studio has been one of the best dialers I have used in my carrier as a Sales executive. **Rating:** 5.0/5.0 stars **Reviewed by:** Sufyan S. | Floor manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Call Center Studio?** The thing I like the most about CCS is that it helps keep track of all the movements of the agents that are using it, and even if they hit break for a second or try to do anything dodgy. It is very convenient to monitor everything from the dashboard, which is an excellent asset for the management. Plus, it also automatically saves the customers' information that has previously been calling on this dialer which is very helpful for the agents. **What do you dislike about Call Center Studio?** One caveat of CCS is that it gets stuck automatically sometimes due to some glitch, and if this gets fixed, it is a fantastic dialer. **What problems is Call Center Studio solving and how is that benefiting you?** CCS is an excellent dialer with many valuable features which are great for any organization. ### 19. Best for Call Centers Simple and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Casper S. | Customer Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Call Center Studio?** CCS is Simple and Easy, and Fast Dialer . Probably best for Call centers, it provides the best Call quality without any distortions and line breaks, and I have been using it for six months. It's perhaps the best Dialer I have ever used, and I love how fast it is because it makes work easier. I will recommend this dialer to everyone out there because it's an amazing one. **What do you dislike about Call Center Studio?** It's the Best. We just need a new UI interface. Everything else is perfect **What problems is Call Center Studio solving and how is that benefiting you?** Simple Fast, and Easy to use best for business use provides best call quality with 0 distortions and line breaks ### 20. Best software I've used for Call Center so far. Easy, fast, stable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2021 **What do you like best about Call Center Studio?** The technical support team is really fast in response and helps you till the end with great effort. I'm not saying that we need technical support often; at times, we did, the issues were instantly solved. **What do you dislike about Call Center Studio?** Not much at all. We've encountered issues, but they all have their easy workarounds. I was surprised to see that there isn't much that I can name. **Recommendations to others considering Call Center Studio:** A cloud-based call center software couldn't have been easier to work with. I didn't try any alternatives, but I'm pretty sure I won't need to. All of our expectations were covered with high satisfaction from both users and managers in our team. Definitely worth a try. **What problems is Call Center Studio solving and how is that benefiting you?** We are managing helpdesk operations. The reporting functionalities are the most we are benefiting from. Easy to collect and export the data. It helps lessen the iterations between parties that are interested in the reports. ### 21. Its always good, loved it **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad H. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Call Center Studio?** The best thing is that there are no bugs in this, and free of glitches. It makes me comfortable to dial.Its friendly user interface makes me love it. **What do you dislike about Call Center Studio?** There is nothing to dislike. I have been in love with this software **Recommendations to others considering Call Center Studio:** They must try Call Center Studio, as it is amicable and easy to use. controlled design of this software helps you take the smooth call and handle call flow **What problems is Call Center Studio solving and how is that benefiting you?** Frequently using Call Center Studio for solving my customer's problems by listening to their queries and issues, and it's smooth enough to use it at any ease. Happy to get this software at my work ### 22. my alo-tech (Call Center Studio) experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nazim S. | Site-Tesis Yönetimi ve Müşteri İlişkileri Yönetmeni, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Call Center Studio?** very good program overall. I've recommended it to two other companies and they use it too. evaluations are very easy. reports are very fast and accurate easy access, easy transportation, fast technical support **What do you dislike about Call Center Studio?** I have not had a bad experience. thank you. anyone can use it easily. **Recommendations to others considering Call Center Studio:** very easy to use. simple interfaces. very good user support. evaluations are very easy. reports are very fast and accurate. You don't need to be together. cheap, easy, immediately used. great program. You won't regret it. **What problems is Call Center Studio solving and how is that benefiting you?** I manage my company's customer relations network. call talk, switchboard, conversation. evaluation, audio recordings, follow-up performance. ### 23. It has been rather fun using CCS infact It is waaay better than KOOKOO its contender. **Rating:** 5.0/5.0 stars **Reviewed by:** Hassan A. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Call Center Studio?** The best thing about CCS is that the number of features it gives and How snappy it is in terms of doing transfers and day to day tasks on this Platform. **What do you dislike about Call Center Studio?** Sometimes while on the call, if you have opened the stats tab simultaneously with the ring, it gets stuck, and you don't get to hear the customer, but I think they can allegedly listen to you. **What problems is Call Center Studio solving and how is that benefiting you?** Just the ability to get calls without any hiccups and the versatility of it is pretty good. As long as the software is concerned, it is pretty good. ### 24. Professional and convenient. **Rating:** 4.5/5.0 stars **Reviewed by:** Haris K. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Call Center Studio?** The reliability of the dialer is what gives it the edge over others in regards to handling a high call volume. I face no problems with voice reception, and I haven't received any complaint from any team member in this matter either. **What do you dislike about Call Center Studio?** The interface could use some retouching; the blank half for information is ideal, but the options on the right end feel too cluttered, which can confuse new users. **What problems is Call Center Studio solving and how is that benefiting you?** I Use it to attend to a large flow of calls, and this assists me in providing a timely resolution. ### 25. Successful, practical and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Barkın S. | Associate Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Call Center Studio?** Having an easy interface. It provides convenience for users. Reporting screens are very practical and easy to learn. I can quickly direct any friend in the team to receive a report. In case of any problem, we can contact you quickly for a solution. Assistance with technical support. We can reach through many communication channels. We ensure that it is used not only by a team, but also by all departments within the company. We can measure the performance of the departments and, accordingly, the incoming and outgoing call data of the entire company. **What do you dislike about Call Center Studio?** I don't think there is anything I don't like. We can only receive some reports for 1 month retrospectively. It would be better if a longer report could be drawn at once. However, this does not apply to every table. Pages with queue content are usually like this. Maybe more interface language support. **Recommendations to others considering Call Center Studio:** A successful application in terms of ease of use and technical support. We've been going for a long time and have had very few problems. It is highly compatible not only in the office environment, but also working remote. **What problems is Call Center Studio solving and how is that benefiting you?** We can easily communicate with users. We can follow up the work within the team. Help in the process of working from remote. We work with a large team. We can follow everyone's status on a single screen as separate teams. We also have the advantage of keeping track of log in-log out times. We follow the individual performances of our friends in the team here. ### 26. A Platform Of Flexibility And Mobility **Rating:** 4.5/5.0 stars **Reviewed by:** Korhan M. | E-commerce Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Call Center Studio?** What we like about this platform is that it provides such a flexibility and mobility in a way that we couldn't find in any other tool. It's interface is intuitive and a beginner user can navigate through the functions easily. It's very easy to deploy and you can train agents in minutes. That's it. This is my third time using this product including my recent company, so I carry this platform with me to all the companies I work for :) **What do you dislike about Call Center Studio?** It would be helpful for users to use overlay tips and tricks, like a collapsible "Did you know" section so that users can get the best of the fuction at hand. **What problems is Call Center Studio solving and how is that benefiting you?** It has never been easy for us to connect and construct the way we communicate with our customers. It's very easy to deploy and use. ### 27. This platform is by far been great and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul M. | Customer service executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Call Center Studio?** The best thing about this is, as I said before, It is very intuitive and easy to use. **What do you dislike about Call Center Studio?** There is nothing that I Dislike about this Really It's been good using this software. **What problems is Call Center Studio solving and how is that benefiting you?** The problems we had with previous software they used to jam up the calls and get stuck and we would end up low client satisfaction rate, but CCS is really good actually ### 28. It has been Great using this software. **Rating:** 5.0/5.0 stars **Reviewed by:** muhammad h. | Customer service Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Call Center Studio?** The sustainability and reliability is pretty good. **What do you dislike about Call Center Studio?** The only thing that I don't like is it goes on no answering when you the call hangups automatically there has to be some prompt and it also gets stuck sometimes on talking. **What problems is Call Center Studio solving and how is that benefiting you?** It is way better than its competitors and the best benefits are that it doesn't jumbled up calls as in there are no Dual calls Issue. ### 29. A great way to learn and make some money **Rating:** 5.0/5.0 stars **Reviewed by:** Anila Q. | consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Call Center Studio?** You can improve your communication skills. **What do you dislike about Call Center Studio?** You have to work night shifts, but it is not a big deal if you are a late-night bird **Recommendations to others considering Call Center Studio:** A great way to interact with the community and provide customer services that we need in every field of life **What problems is Call Center Studio solving and how is that benefiting you?** Call centers are focused on providing customer services which we need in every field of life. ### 30. CCS has been fantastic, I had a great time using this software compared to other software's, **Rating:** 5.0/5.0 stars **Reviewed by:** Zeeshan A. | CONSULTANT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Call Center Studio?** The good thing about this is that compared to other brands, This is by far been excellent; you can get your stats and everything quickly as well. **What do you dislike about Call Center Studio?** There is nothing until now that I wouldn't say there is anything that is dislike about this. I would say I like C.C.S; it has been a blast using this; I should say I've had fun with this software; what else do you need to work with fun is my cup of tea. **What problems is Call Center Studio solving and how is that benefiting you?** The problem It solves is that I can call, do conference call transfer calls and get my stats quickly. ### 31. Amazing Support and Seamless Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Aimee N. | Owner/Managing Director, Outsourcing/Offshoring, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Call Center Studio?** The support system with Call Center Studio is fantastic. They have a seamless onboarding process, and they will hold your hand until you go live with your campaign. **What do you dislike about Call Center Studio?** All needs are addressed from my end. I have not experienced anything that they cannot deliver, so I have nothing to dislike about them. **What problems is Call Center Studio solving and how is that benefiting you?** We have our phone system, but we lack the technical know-how on complex needs. Call Center Studio made almost everything possible for us, and it will only take few hours to complete a campaign, unlike before when we did it on our own. ### 32. Its a good experience though but they should really need to focus on their deposition problem. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Call Center Studio?** User experience is good because its a single click experience **What do you dislike about Call Center Studio?** Most of the time, when a lot of calls come up I can't dispose the call correctly, and a new call comes up and that thing affect my performance. **What problems is Call Center Studio solving and how is that benefiting you?** In my opinion, it's excellent software comparatively, but the software interface is a bit slow. So you guys just need to work on that thing so that we can quickly do our work and the deposition issue with the dialer I just mentioned before, so please do work on that as well. ### 33. Call Center Studio - Teknosor Review **Rating:** 5.0/5.0 stars **Reviewed by:** Fatih Boran B. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Call Center Studio?** Very high uptime, 10 years no downtime at all. Even at total Country Energy cut-down . Very quick response to Support Issues Very innovative and professional solutions to very complicated issues Very responsive and professional at integration issues with all kinds of CRM platforms. **What do you dislike about Call Center Studio?** nothing at all since 10 years. I am thinking about it. Bu nop, nothing :) **What problems is Call Center Studio solving and how is that benefiting you?** We hva around 10 call center projects running parallel on the same platform. Meaning we use our 30 technical agents, from the pool for 10 different projects. This is so smooth and we can arrange all levelings and priorities Admin panel is carrier grade. We can handle our operation by ourselves In case CCS support team is there 7/24 ### 34. its very easy to use, Keeps records of everything accurately. **Rating:** 5.0/5.0 stars **Reviewed by:** Fahad I. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Call Center Studio?** It shows all the login information in detail. **What do you dislike about Call Center Studio?** Very rarely it gets stuck, and we have to ask the supervisor to release the account. **What problems is Call Center Studio solving and how is that benefiting you?** I think that the recording on/off feature is excellent comparing with other software as it doesn't have that kind of delay after turning the button on or off. ### 35. Call Center Studio is the best call center tool out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Call Center Studio?** It has all the features that other competitors charge extra for, and it comes at a fraction of the price. I would recommend Call Center Studio to anyone looking for an innovative contact center solution! **What do you dislike about Call Center Studio?** I cannot find anything to say. But if you focus more on design and UI, it would be better. **What problems is Call Center Studio solving and how is that benefiting you?** I used to work for a call center and I can attest that Call Center Studio is the best call center software out there. It's easy to use, has a beautiful interface and provides the functionality we needed for our agents. It also integrates with our CRM seamlessly so we don't have to enter information twice! I would recommend it to anyone looking for a call center tool ### 36. I like working here. CSS is one the best dialers I have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Call Center Studio?** Call lands smoothly and the process of disposition is too good we don't need to wait for long. It helps in taking better calls than usual. **What do you dislike about Call Center Studio?** I dislike that I can't put myself on break when we have Que of calls. Also It stuck sometimes and we are unable to release it. Many times we are unable to check our stats and performance. **What problems is Call Center Studio solving and how is that benefiting you?** The problems I have solved are that I can transfer the calls in a better way, and I can communicate the customer pretty clear. ### 37. It's been really good using this software **Rating:** 5.0/5.0 stars **Reviewed by:** Zohaib A. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Call Center Studio?** I like the method of transferring the calls. It's so quick and easy. That's what I like the most **What do you dislike about Call Center Studio?** I hate when the dialer doesn't let me do a conference call **What problems is Call Center Studio solving and how is that benefiting you?** The benefits of this platform are that is way better than its contender, and it works seamlessly ### 38. I loved it, Great platform to do day to day tasks at hand. **Rating:** 5.0/5.0 stars **Reviewed by:** ali a. | Customer service executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Call Center Studio?** The ability to not worry about the software crashing or any bugs are hindering your process. **What do you dislike about Call Center Studio?** Nothing I like pretty much everything about CSS **What problems is Call Center Studio solving and how is that benefiting you?** I love its stats features where I can see everything, How many calls in the queue, Chat with your mates. ### 39. CCS Review **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad Saad A. | Customer Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Call Center Studio?** User friendly UX easy to hit break meeting etc. Easy to use and understand. **What do you dislike about Call Center Studio?** Sometimes we don't hear the customer's voice and sometimes, the script doesn't show on the screen. **What problems is Call Center Studio solving and how is that benefiting you?** Right at this moment we are only taking orders managing breaks, taking the records in to knowledge. ### 40. i'm glad **Rating:** 5.0/5.0 stars **Reviewed by:** Mehmet F. | team leader, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Call Center Studio?** It has a convenient interface and allows us to do what we do best. We can follow calls and reports well. **What do you dislike about Call Center Studio?** Some of the difficulties we experience during the support process we receive can negatively affect our ability to do our job. We can experience sound interruptions. There can be confusion in the lines. **Recommendations to others considering Call Center Studio:** It has a convenient interface and allows us to do what we do best. We can follow calls and reports well. I think everyone should use this program. Number one in the industry. The additional features are fantastic. Working integrated with applications makes our job much easier. **What problems is Call Center Studio solving and how is that benefiting you?** We can do our job well. ### 41. Its very easy to handle **Rating:** 5.0/5.0 stars **Reviewed by:** Adil M. | Customer support executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Call Center Studio?** Its very easy and comfortable to use, everything is managed perfectly **What do you dislike about Call Center Studio?** some time it stucks which cause the reason of call drops **What problems is Call Center Studio solving and how is that benefiting you?** Call flow is very good ,there is no distortion in line voice is very clean and clear ### 42. Extremely Helpful, and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Zohaib T. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Call Center Studio?** It is more convenient and reliable than other softwares. **What do you dislike about Call Center Studio?** I am trying, and I can't think of anything. **What problems is Call Center Studio solving and how is that benefiting you?** No Matter how many users are available at the same time; it never fails to take the load of everyone. ### 43. A great opportunity to learn and earn. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Call Center Studio?** I can interact with hundreds of different customers in a single which gives me a lot of different experiences. **What do you dislike about Call Center Studio?** Well, I have to work on the night shift, but that is not a big deal for me as I can easily manage it. **What problems is Call Center Studio solving and how is that benefiting you?** Dealing with a problem yourself can give you a hard time, but if you can contact customer service to resolve that problem for you, what can be exceptional than that. ### 44. Professtional software and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Shaheer I. | Customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Call Center Studio?** Its simplicity and precision are perfect. **What do you dislike about Call Center Studio?** Sometimes It gets stuck, and I have to get it released by the supervisor. **What problems is Call Center Studio solving and how is that benefiting you?** Our previous software didn't have a "conference Call " option, which is very helpful. ### 45. Very convenient to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Mico L. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Call Center Studio?** I like how everything is in this CRM/Softphone. **What do you dislike about Call Center Studio?** When I am in the supervisor tab, I need to refresh it every few minutes. **Recommendations to others considering Call Center Studio:** Very easy and convenient to use. **What problems is Call Center Studio solving and how is that benefiting you?** Gathering data. ### 46. Easy to use, professional and flexible." **Rating:** 5.0/5.0 stars **Reviewed by:** Mehmet G. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Call Center Studio?** We have been using Call Center Studio for about five years now. Although we use 3 lines, the interface is really simple and clear. Also reports cover all the details we need. Sometimes we listen to call recordings. We can easily access the specific call records we are looking for. Their support team is quick to answer all of our questions. **What do you dislike about Call Center Studio?** It would be better if the agent interface could be customizable. **What problems is Call Center Studio solving and how is that benefiting you?** Call Center Studio not only strengthens our communication with our customers but also facilitates uninterrupted technical support. ### 47. Best Call center Application **Rating:** 5.0/5.0 stars **Reviewed by:** Ercan . | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2021 **What do you like best about Call Center Studio?** The user interface is quite simple and convenient **What do you dislike about Call Center Studio?** There isn't a feature I don't like yet. :) **Recommendations to others considering Call Center Studio:** affordable and easy to use **What problems is Call Center Studio solving and how is that benefiting you?** my cost went down ### 48. Easy to integrate and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2021 **What do you like best about Call Center Studio?** You can easily integrate this product into your internal platforms. Support and enhancements are very effective and fast. The features of the application are sufficient for call center incoming and outgoing call requirements. As a company, we are happy to work with Call Center Studio. They develop the application day by day according to the needs of this function. **What do you dislike about Call Center Studio?** There is no cons. Some features may be missing according to our needs, but they are developing quickly. **Recommendations to others considering Call Center Studio:** It is easy to use and integrate. Support is fast and high quality. **What problems is Call Center Studio solving and how is that benefiting you?** The whole process has become measurable and analyzable. ### 49. it was a great experience, **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Call Center Studio?** easy to use and very handy plus all the things are well placed and well managed **What do you dislike about Call Center Studio?** sometimes it gets stuck, due to which I lose some of the calls **What problems is Call Center Studio solving and how is that benefiting you?** Customer s number doesn't show up sometimes on the screen, but that is a very rare scenario, otherwise it's very helpful and easy to use ### 50. Its very userfriendly Software to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Call Center Studio?** CCS is easier to use and train new people on; it is lightweight and runs smoothly on any machine without any issues. **What do you dislike about Call Center Studio?** The interface is lacking and could use a redesign, a bit too cluttered on one side. **What problems is Call Center Studio solving and how is that benefiting you?** It has helped us control a large queue of calls and attend to them without delay or interference. ## Call Center Studio Discussions - [What is Call Center Studio used for?](https://www.g2.com/discussions/what-is-call-center-studio-used-for) - [What is the best way to dispose your call while you are away working on other tabs](https://www.g2.com/discussions/what-is-the-best-way-to-dispose-your-call-while-you-are-away-working-on-other-tabs) - 1 upvote - [View Call Center Studio pricing details and edition comparison](https://www.g2.com/products/call-center-studio/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-24+14%3A55%3A21+-0500&secure%5Bsession_id%5D=1045db86-a559-4fb0-b507-b454bc72a63f&secure%5Btoken%5D=edf478a2fe4620de872c52ac83ed347f8fa4bedbf03bcf1c561262d4bf96974f&format=llm_user) ## Call Center Studio Integrations - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Multiview ERP](https://www.g2.com/products/multiview-erp/reviews) ## Call Center Studio Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Call Center Studio Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,453 reviews)