--- title: Call Criteria Reviews meta_title: 'Call Criteria Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Call Criteria works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 4 scale: '5' date_modified: '2026-07-12' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Call Criteria Reviews **Vendor:** Call Criteria **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 3.5/5.0 **Total Reviews:** 4 ## About Call Criteria Call Criteria offers affordable, efficient, and scalable quality assurance solutions for your contact center. Our QA solutions include sophisticated true AI (Large Language Model), speech analytics, and traditional human evaluations. Our customized scorecards offer precise feedback to boost compliance, customer satisfaction, and sales performance. With our consultative approach, we help you navigate the complexity amongst all the options, deploy the best solution for your business, and leverage the results to get the best possible improvement outcome possible. ## Call Criteria Reviews ### 1. It was really a user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Abid H. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Call Criteria?** Call Criteria excels in quality assurance, offering customized solutions, expert analysis, and comprehensive reporting. Their focus on compliance and scalability helps businesses of all sizes enhance customer experience and operational efficiency. **What do you dislike about Call Criteria?** Some potential downsides of Call Criteria might include customization limits, and occasional communication issues. **What problems is Call Criteria solving and how is that benefiting you?** Call Criteria solves quality assurance and compliance issues, providing comprehensive reports for data-driven decisions and improving customer experience. This benefits businesses by enhancing efficiency, ensuring compliance, and increasing customer satisfaction. ### 2. They're doing a great job! **Rating:** 4.0/5.0 stars **Reviewed by:** Destinee M. | Education Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Call Criteria?** The fact that actual people are listening to my calls **What do you dislike about Call Criteria?** Nothing that isn't them just doing their jobs **What problems is Call Criteria solving and how is that benefiting you?** They're communicating exactly what they're expecting from the calls and it helps me to not make careless mistakes ### 3. Terrible Experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Call Criteria?** I don't like anything about Call Criteria. **What do you dislike about Call Criteria?** They only review 50 calls per week for the entire company and have not reviewed anything for my team yet. The team cannot even log in to see the attributes they are being judged for until a call is reviewed. **What problems is Call Criteria solving and how is that benefiting you?** We haven't been able to solve any since they only send over 90 calls a week for the entire department. My team has not had any calls reviewed to this day. ### 4. Goals **Rating:** 5.0/5.0 stars **Reviewed by:** Tierra O. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Call Criteria?** i like mostly that i can access my calls and learn from them and it helps me to do better **What do you dislike about Call Criteria?** there is nothing to dislike it has everything i need **What problems is Call Criteria solving and how is that benefiting you?** i raised all my poor scores it shows that if i listen to my calls i correct them so when i get back on the phone i get to do even better ## Call Criteria Discussions - [What does quality assurance do in a call center?](https://www.g2.com/discussions/what-does-quality-assurance-do-in-a-call-center) - 1 comment - [View Call Criteria pricing details and edition comparison](https://www.g2.com/products/call-criteria/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-05+23%3A54%3A20+-0500&secure%5Bsession_id%5D=17378b32-b81c-4663-b219-11dcf8df58ec&secure%5Btoken%5D=e7e4b09e63c4df312b010a635eba89bdd19713e33b7feedebd5a3c10e598f313&format=llm_user) ## Call Criteria Features **** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Summarization - Generative AI **** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording ## Top Call Criteria Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) - 4.5/5.0 (825 reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.4/5.0 (427 reviews)