# Top 10 Call Criteria Alternatives & Competitors (4)3.5 out of 5 Call Criteria is one of the most-searched tools in the Contact Center Quality Assurance Software category on G2. Contact Center Quality Assurance Software is used by teams seeking time saving, user friendly platforms with features like training, compliance, and ai text generation, according to G2 reviews. In most cases, users compare alternatives based on reliability and ease of use. The best overall alternative to Call Criteria is [NICE CXone](https://www.g2.com/products/nice-cxone/reviews), rated ~4.3 stars on G2 from 1604+ reviewers. It is frequently praised for efficiency and helpful. Other well-known alternatives to Call Criteria are: - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) – known for scoring system and coaching (G2 star rating ~4.5) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) – highly rated for efficiency and scheduling (G2 star rating ~4.4) - [RingEX](https://www.g2.com/products/ringex/reviews) – offers customer support and phone calls (G2 star rating ~4.2) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) – best suited for teams that need efficiency and scoring system (G2 star rating ~4.8) Browse top options below. Based on G2 review data, Call Criteria is most commonly used in industries like [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Contact Center Software](https://www.g2.com/categories/contact-center). Compare user ratings by vertical to find the best fit. ## Best Paid & Free Alternatives to Call Criteria - NICE CXone - ScorebuddyCX - Calabrio ONE - RingEX - Playvox Quality Management - Balto - Talkdesk - JustCall ## Top 10 Alternatives to Call Criteria Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Call Criteria stacks up to the competition, check reviews from current & previous users in industries like Higher Education, Computer Software, and Market Research, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/927f66d37532def5fb7c634b71671819/nice-cxone.jpg "Product Avatar Image") ](https://www.g2.com/products/nice-cxone/reviews) [ NICE CXone ](https://www.g2.com/products/nice-cxone/reviews) By [NiCE](https://www.g2.com/sellers/nice) [ 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews#reviews) Product Description NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Categories in common with Call Criteria: [ Speech Analytics ](/categories/speech-analytics)[ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ](https://www.g2.com/products/scorebuddycx/reviews) [ ScorebuddyCX ](https://www.g2.com/products/scorebuddycx/reviews) By [ScorebuddyCX](https://www.g2.com/sellers/scorebuddycx) [ 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews#reviews) Product Description ScorebuddyCX is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media. Categories in common with Call Criteria: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/5376962576b0195de9bc3af1c46895ba/calabrio-one.png "Product Avatar Image") ](https://www.g2.com/products/calabrio-one/reviews) [ Calabrio ONE ](https://www.g2.com/products/calabrio-one/reviews) By [Verint](https://www.g2.com/sellers/verint) [ 4.4/5(435) ](https://www.g2.com/products/calabrio-one/reviews#reviews) Product Description Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system. Categories in common with Call Criteria: [ Speech Analytics ](/categories/speech-analytics)[ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") ](https://www.g2.com/products/ringex/reviews) [ RingEX ](https://www.g2.com/products/ringex/reviews) By [RingCentral](https://www.g2.com/sellers/ringcentral) [ 4.2/5(1,429) ](https://www.g2.com/products/ringex/reviews#reviews) Product Description AI-powered communications that redefines customer engagement for modern teams. Categories in common with Call Criteria: [ Speech Analytics ](/categories/speech-analytics)[ Sales Coaching ](/categories/sales-coaching)[ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") ](https://www.g2.com/products/playvox-quality-management/reviews) [ Playvox Quality Management ](https://www.g2.com/products/playvox-quality-management/reviews) By [Playvox](https://www.g2.com/sellers/playvox) [ 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews#reviews) Product Description Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place. Categories in common with Call Criteria: [ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/6026e3be34ed2736eac4c10a6ef83111/balto.png "Product Avatar Image") ](https://www.g2.com/products/balto/reviews) [ Balto ](https://www.g2.com/products/balto/reviews) By [Balto](https://www.g2.com/sellers/balto) [ 4.8/5(592) ](https://www.g2.com/products/balto/reviews#reviews) Product Description Balto connects contact center agents with AI to enable better conversations that deliver results. Categories in common with Call Criteria: [ Speech Analytics ](/categories/speech-analytics)[ Sales Coaching ](/categories/sales-coaching)[ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") ](https://www.g2.com/products/talkdesk/reviews) [ Talkdesk ](https://www.g2.com/products/talkdesk/reviews) By [Talkdesk](https://www.g2.com/sellers/talkdesk) [ 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews#reviews) Product Description Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Categories in common with Call Criteria: [ Speech Analytics ](/categories/speech-analytics)[ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png "Product Avatar Image") ](https://www.g2.com/products/saas-labs-justcall/reviews) [ JustCall ](https://www.g2.com/products/saas-labs-justcall/reviews) By [Saas Labs](https://www.g2.com/sellers/saas-labs) [ 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews#reviews) Product Description JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with Call Criteria: [ Speech Analytics ](/categories/speech-analytics)[ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/3a787194b190f530da1bb58924ec8044/cloudtalk.png "Product Avatar Image") ](https://www.g2.com/products/cloudtalk/reviews) [ CloudTalk ](https://www.g2.com/products/cloudtalk/reviews) By [CloudTalk](https://www.g2.com/sellers/cloudtalk) [ 4.4/5(1,851) ](https://www.g2.com/products/cloudtalk/reviews#reviews) Product Description CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Categories in common with Call Criteria: [ Speech Analytics ](/categories/speech-analytics)[ Contact Center Quality Assurance ](/categories/contact-center-quality-assurance) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ Genesys Cloud CX ](https://www.g2.com/products/genesys-cloud-cx/reviews) By [Genesys](https://www.g2.com/sellers/genesys) [ 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews#reviews) Product Description The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. 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