# Top 10 Call Criteria Alternatives & Competitors **Average Rating:** 3.5/5 **Total Number of Reviews:** 4 Looking for alternatives or competitors to Call Criteria? Contact Center Quality Assurance Software is a widely used technology, and many people are seeking high quality, innovative software solutions with training, compliance, and ai text generation. Other important factors to consider when researching alternatives to Call Criteria include ease of use and reliability. The best overall Call Criteria alternative is NICE CXone. Other similar apps like Call Criteria are ScorebuddyCX, Calabrio ONE, RingEX, and Playvox Quality Management. Call Criteria alternatives can be found in [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Contact Center Software](https://www.g2.com/categories/contact-center). ## Best Paid & Free Alternatives to Call Criteria - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - [Balto](https://www.g2.com/products/balto/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) ## Top 10 Alternatives to Call Criteria Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Call Criteria stacks up to the competition, check reviews from current & previous users in industries like Higher Education, Computer Software, and Market Research, and find the best product for your business. ### 1. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Categories in common with Call Criteria: [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Call Criteria vs NICE CXone](https://www.g2.com/compare/call-criteria-vs-nice-cxone) **Compare NICE CXone with other alternatives:** - [NICE CXone vs ScorebuddyCX](https://www.g2.com/compare/nice-cxone-vs-scorebuddycx) - [NICE CXone vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-nice-cxone) - [NICE CXone vs RingEX](https://www.g2.com/compare/nice-cxone-vs-ringex) - [NICE CXone vs Playvox Quality Management](https://www.g2.com/compare/nice-cxone-vs-playvox-quality-management) - [NICE CXone vs Balto](https://www.g2.com/compare/balto-vs-nice-cxone) - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [NICE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) ### 2. [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) By ScorebuddyCX **Average Rating:** 4.5/5 **Total Reviews:** 834 ScorebuddyCX is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media. Categories in common with Call Criteria: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Call Criteria vs ScorebuddyCX](https://www.g2.com/compare/call-criteria-vs-scorebuddycx) **Compare ScorebuddyCX with other alternatives:** - [ScorebuddyCX vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-scorebuddycx) - [ScorebuddyCX vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-scorebuddycx) - [ScorebuddyCX vs RingEX](https://www.g2.com/compare/ringex-vs-scorebuddycx) - [ScorebuddyCX vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) - [ScorebuddyCX vs Balto](https://www.g2.com/compare/balto-vs-scorebuddycx) - [ScorebuddyCX vs Talkdesk](https://www.g2.com/compare/scorebuddycx-vs-talkdesk) - [ScorebuddyCX vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-scorebuddycx) - [ScorebuddyCX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-scorebuddycx) - [ScorebuddyCX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-scorebuddycx) ### 3. [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) By Verint **Average Rating:** 4.4/5 **Total Reviews:** 435 Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system. Categories in common with Call Criteria: [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Call Criteria vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-call-criteria) **Compare Calabrio ONE with other alternatives:** - [Calabrio ONE vs NICE CXone](https://www.g2.com/compare/calabrio-one-vs-nice-cxone) - [Calabrio ONE vs ScorebuddyCX](https://www.g2.com/compare/calabrio-one-vs-scorebuddycx) - [Calabrio ONE vs RingEX](https://www.g2.com/compare/calabrio-one-vs-ringex) - [Calabrio ONE vs Playvox Quality Management](https://www.g2.com/compare/calabrio-one-vs-playvox-quality-management) - [Calabrio ONE vs Balto](https://www.g2.com/compare/balto-vs-calabrio-one) - [Calabrio ONE vs Talkdesk](https://www.g2.com/compare/calabrio-one-vs-talkdesk) - [Calabrio ONE vs JustCall](https://www.g2.com/compare/calabrio-one-vs-saas-labs-justcall) - [Calabrio ONE vs CloudTalk](https://www.g2.com/compare/calabrio-one-vs-cloudtalk) - [Calabrio ONE vs Genesys Cloud CX](https://www.g2.com/compare/calabrio-one-vs-genesys-cloud-cx) ### 4. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,421 AI-powered communications that redefines customer engagement for modern teams. Categories in common with Call Criteria: [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Sales Coaching](https://www.g2.com/categories/sales-coaching), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Call Criteria vs RingEX](https://www.g2.com/compare/call-criteria-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ringex) - [RingEX vs ScorebuddyCX](https://www.g2.com/compare/ringex-vs-scorebuddycx) - [RingEX vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-ringex) - [RingEX vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-ringex) - [RingEX vs Balto](https://www.g2.com/compare/balto-vs-ringex) - [RingEX vs Talkdesk](https://www.g2.com/compare/ringex-vs-talkdesk) - [RingEX vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [RingEX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringex) - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) ### 5. [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) By Playvox **Average Rating:** 4.8/5 **Total Reviews:** 1,163 Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place. Categories in common with Call Criteria: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Call Criteria vs Playvox Quality Management](https://www.g2.com/compare/call-criteria-vs-playvox-quality-management) **Compare Playvox Quality Management with other alternatives:** - [Playvox Quality Management vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-playvox-quality-management) - [Playvox Quality Management vs ScorebuddyCX](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx) - [Playvox Quality Management vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-playvox-quality-management) - [Playvox Quality Management vs RingEX](https://www.g2.com/compare/playvox-quality-management-vs-ringex) - [Playvox Quality Management vs Balto](https://www.g2.com/compare/balto-vs-playvox-quality-management) - [Playvox Quality Management vs Talkdesk](https://www.g2.com/compare/playvox-quality-management-vs-talkdesk) - [Playvox Quality Management vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-playvox-quality-management) - [Playvox Quality Management vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-playvox-quality-management) - [Playvox Quality Management vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-playvox-quality-management) ### 6. [Balto](https://www.g2.com/products/balto/reviews) By Balto **Average Rating:** 4.8/5 **Total Reviews:** 591 Balto connects contact center agents with AI to enable better conversations that deliver results. Categories in common with Call Criteria: [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Sales Coaching](https://www.g2.com/categories/sales-coaching), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Call Criteria vs Balto](https://www.g2.com/compare/balto-vs-call-criteria) **Compare Balto with other alternatives:** - [Balto vs NICE CXone](https://www.g2.com/compare/balto-vs-nice-cxone) - [Balto vs ScorebuddyCX](https://www.g2.com/compare/balto-vs-scorebuddycx) - [Balto vs Calabrio ONE](https://www.g2.com/compare/balto-vs-calabrio-one) - [Balto vs RingEX](https://www.g2.com/compare/balto-vs-ringex) - [Balto vs Playvox Quality Management](https://www.g2.com/compare/balto-vs-playvox-quality-management) - [Balto vs Talkdesk](https://www.g2.com/compare/balto-vs-talkdesk) - [Balto vs JustCall](https://www.g2.com/compare/balto-vs-saas-labs-justcall) - [Balto vs CloudTalk](https://www.g2.com/compare/balto-vs-cloudtalk) - [Balto vs Genesys Cloud CX](https://www.g2.com/compare/balto-vs-genesys-cloud-cx) ### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,565 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Categories in common with Call Criteria: [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Call Criteria vs Talkdesk](https://www.g2.com/compare/call-criteria-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs ScorebuddyCX](https://www.g2.com/compare/scorebuddycx-vs-talkdesk) - [Talkdesk vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-talkdesk) - [Talkdesk vs RingEX](https://www.g2.com/compare/ringex-vs-talkdesk) - [Talkdesk vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-talkdesk) - [Talkdesk vs Balto](https://www.g2.com/compare/balto-vs-talkdesk) - [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) ### 8. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,391 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with Call Criteria: [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Call Criteria vs JustCall](https://www.g2.com/compare/call-criteria-vs-saas-labs-justcall) **Compare JustCall with other alternatives:** - [JustCall vs NICE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [JustCall vs ScorebuddyCX](https://www.g2.com/compare/saas-labs-justcall-vs-scorebuddycx) - [JustCall vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-saas-labs-justcall) - [JustCall vs RingEX](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [JustCall vs Playvox Quality Management](https://www.g2.com/compare/saas-labs-justcall-vs-playvox-quality-management) - [JustCall vs Balto](https://www.g2.com/compare/balto-vs-saas-labs-justcall) - [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) ### 9. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,850 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Categories in common with Call Criteria: [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Call Criteria vs CloudTalk](https://www.g2.com/compare/call-criteria-vs-cloudtalk) **Compare CloudTalk with other alternatives:** - [CloudTalk vs NICE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [CloudTalk vs ScorebuddyCX](https://www.g2.com/compare/cloudtalk-vs-scorebuddycx) - [CloudTalk vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-cloudtalk) - [CloudTalk vs RingEX](https://www.g2.com/compare/cloudtalk-vs-ringex) - [CloudTalk vs Playvox Quality Management](https://www.g2.com/compare/cloudtalk-vs-playvox-quality-management) - [CloudTalk vs Balto](https://www.g2.com/compare/balto-vs-cloudtalk) - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) ### 10. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,558 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Categories in common with Call Criteria: [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Call Criteria vs Genesys Cloud CX](https://www.g2.com/compare/call-criteria-vs-genesys-cloud-cx) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs ScorebuddyCX](https://www.g2.com/compare/genesys-cloud-cx-vs-scorebuddycx) - [Genesys Cloud CX vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-genesys-cloud-cx) - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs Playvox Quality Management](https://www.g2.com/compare/genesys-cloud-cx-vs-playvox-quality-management) - [Genesys Cloud CX vs Balto](https://www.g2.com/compare/balto-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) ## Explore Articles - [Is Mediafly worth it as a value selling tool for an enterprise sales team that needs both value messaging and content management in one platform, or does a standalone ROI tool like ValueCore cover the essentials?](https://www.g2.com/discussions/is-mediafly-worth-it-as-a-value-selling-tool-for-an-enterprise-sales-team-that-needs-both-value-messaging-and-content-management-in-one-platform-or-does-a-standalone-roi-tool-like-valuecore-cover-the-essentials) - [What are the top-rated database monitoring platforms for cloud deployments?](https://www.g2.com/discussions/what-are-the-top-rated-database-monitoring-platforms-for-cloud-deployments) - [Leading conversation analysis software for small business](https://www.g2.com/discussions/what-s-the-leading-conversation-analysis-software-for-small-businesses) - [Which AI chatbot software has the best analytics?](https://www.g2.com/discussions/which-ai-chatbot-software-has-the-best-analytics) - [What is the best property management software for multi-unit properties?](https://www.g2.com/discussions/what-is-the-best-property-management-software-for-multi-unit-properties) - [Best influencer software for businesses in tech](https://www.g2.com/discussions/best-influencer-software-for-businesses-in-tech) ## Spotlight Categories - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) - [Network Monitoring Software](https://www.g2.com/categories/network-monitoring)