--- title: Call Box Reviews meta_title: 'Call Box Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 80 reviews by the users' company size, role or industry to find out how Call Box works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 80 scale: '5' date_modified: '2026-07-12' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Call Box Reviews **Vendor:** Call Box **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.2/5.0 **Total Reviews:** 80 ## About Call Box Call Box is the leading provider of phone call tracking and comprehensive phone solutions. The company's innovative software empowers more than 46,000 businesses to Own the Phone by understanding what generates their best phone leads and how their people are handling those leads to achieve optimal call outcomes. Call Box leverages a unique combination of human reviewers and artificial intelligence to provide insight into every call to uncover gaps in phone processes and offer proactive solutions. Call Box is based in Dallas, TX and was founded in 1988. This technology has been customized into different products for the Automotive, Healthcare, Agency & Publisher, Home Services, and Multifamily Housing industries. ## Call Box Reviews ### 1. A Must Have Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2015 **What do you like best about Call Box?** The scope of data and information captured through Century Interactives is vital for continued review and improvement of our client services and goals. **What do you dislike about Call Box?** Update and changes are not always realized until after the fact. **What problems is Call Box solving and how is that benefiting you?** Able to track lead and web sessions to better understand our customers and anticipate potential problems. ### 2. The Big Picture View **Rating:** 5.0/5.0 stars **Reviewed by:** George S. | Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2015 **What do you like best about Call Box?** The organic keyword level tracking on our website. **What do you dislike about Call Box?** The reports take forever to load. The entire platform could use an update. **What problems is Call Box solving and how is that benefiting you?** We can now track what form of advertising our driving phone conversions, since lead submissions have slowly decreased. ### 3. Great product...great team! **Rating:** 4.5/5.0 stars **Reviewed by:** Theresa F. | Motivational Speaker • Certified Coach & Leadership Trainer, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2015 **What do you like best about Call Box?** The seamless reporting and access to my data. **What do you dislike about Call Box?** Nothing... everything was always delivered as promised. **What problems is Call Box solving and how is that benefiting you?** Accountability of staff and levels of customer service. We have realized the ability to coach our staff in real time using real call data and responses. This has allowed us to increase our customer retention and up-level our customer service efforts. ### 4. I use call tracking on every client now **Rating:** 4.0/5.0 stars **Reviewed by:** Damon G. | Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2015 **What do you like best about Call Box?** Ease of rolling out new numbers and pulling reports. : **What do you dislike about Call Box?** Could get a little deeper and more flexible on reporting options. **Recommendations to others considering Call Box:** You'll be glad you did. **What problems is Call Box solving and how is that benefiting you?** Attributing media return for both online and offline marketing spend. We've helped our clients get smarter about their media spend. ### 5. Overall useful tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2015 **What do you like best about Call Box?** We have very basic needs and Century is very good at keeping it simple for me. **What do you dislike about Call Box?** In the past I had one specific contact person, and now if I have questions or need to make any changes to my list of offices, I have to go through customer service. This is not always quick and easy, so I dig out my old contract person and he makes it happen for me. **Recommendations to others considering Call Box:** The price is very reasonable and very simple to use. **What problems is Call Box solving and how is that benefiting you?** Tracking calls for 7 offices is made much easier by downloading the call list to excel, this way all of our calls are counted. ### 6. Decent product if you make a lot of cold calls **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2015 **What do you like best about Call Box?** The platform is very east to get started on. It looks really good too which is always a plus. Great analytics and integration with our CRM. **What do you dislike about Call Box?** They should improve their content marketing experience...I want to go to their website to find out more information about Call Tracking and Sales call in general and not just information about their product. Provide me with more useful information so I can get better at what I do. **What problems is Call Box solving and how is that benefiting you?** No need to manually enter my call details into Salesforce..automatically happens ### 7. Great Call Tracking Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2015 **What do you like best about Call Box?** It is easy to navigate. I have an easy time getting into the program and looking at what I need to see. **What do you dislike about Call Box?** As I haven't been using the product very long, I haven't come across anything too cumbersome. The one thing I have had issues with is telling the difference between the different sections, but this may be because of my own lack of experience. **What problems is Call Box solving and how is that benefiting you?** I mostly use it to see how effective PPC landing pages are. ### 8. The software is very stable and works for tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2015 **What do you like best about Call Box?** It easy to use and make sense to use. I like that you can get in and out of the application. **What do you dislike about Call Box?** I would like to see more reports that show a little more detail. It would be nice if there were some more out of the box reports. **Recommendations to others considering Call Box:** If you wan to track your response, this is a great way to do it. **What problems is Call Box solving and how is that benefiting you?** Tracking what my customers are saying. ### 9. Thought is was great! **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle J. | Sales Associate, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2015 **What do you like best about Call Box?** It gave great advice in short anecdotal lessons so it was quick and fun to complete. **What do you dislike about Call Box?** Some of the training was geared towards managerial steps, and I am not a manager, but it was still useful. **Recommendations to others considering Call Box:** Fun and easy! Definitely worth a try! **What problems is Call Box solving and how is that benefiting you?** Getting better at our phone traffic and improving my individual metrics. I have used better phrasing, follow ups, etc to increase my phone success. ### 10. Expensive for what you get **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2015 **What do you like best about Call Box?** Integration with other tracking systems such as Google Analytics. Keyword level data. **What do you dislike about Call Box?** The dynamic numbers were a major problem with a lot of our clients. **What problems is Call Box solving and how is that benefiting you?** Tracking leads back to web marketing. Clients also use recordings for csr training. ### 11. Great Team **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan F. | State Farm Agent, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2015 **What do you like best about Call Box?** receive monthly email regarding activity **What do you dislike about Call Box?** another program/system to learn. Sometimes we get too much to keep up with. **Recommendations to others considering Call Box:** I am not sure if there is a mobile app or not. **What problems is Call Box solving and how is that benefiting you?** where are my leads coming from. ### 12. Century Interactive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2015 **What do you like best about Call Box?** Great reporting and tracking tools. Easy to manage new and existing numbers **What do you dislike about Call Box?** Trouble with certain CRM products, gets the info you need just not in the format you would prefer **What problems is Call Box solving and how is that benefiting you?** An excellent training tool for new hires ### 13. Pretty good call handling **Rating:** 3.5/5.0 stars **Reviewed by:** Robert K. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2015 **What do you like best about Call Box?** It's nice to get additional information on call source & web sessions; recordings of calls; some keyword info. **What do you dislike about Call Box?** not all calls getting proper attribution **What problems is Call Box solving and how is that benefiting you?** Dynamic number insertion. Some additional info on call/lead/geo source ### 14. CarWars User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2015 **What do you like best about Call Box?** Simple interface and very easy to use. No guesswork. The ability to accurately track our ROI is a must nowadays with all of the marketing efforts being made, **What do you dislike about Call Box?** There could be more data included with the system. Although simple is good, in order to breakdown the quantitative data further, there needs to be more empirical data. **Recommendations to others considering Call Box:** Try it. **What problems is Call Box solving and how is that benefiting you?** Better able to track our ROI in one dashboard. ### 15. Business intelligence **Rating:** 4.0/5.0 stars **Reviewed by:** Terrell R. | Chief Marketing Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2015 **What do you like best about Call Box?** The software helped provide us with necessary business intelligence to determine where our ad spend was best served. **What do you dislike about Call Box?** I don't have any features or problems with the company at this time. **What problems is Call Box solving and how is that benefiting you?** Just more business intelligence I will use this for my business and clients business on a consistent basis ### 16. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Dave L. | CEO, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2015 **What do you like best about Call Box?** Ease of use, great information. Customer satisfaction **What do you dislike about Call Box?** Sr Sales Mgt has a poor response to small users **Recommendations to others considering Call Box:** Price performance worth it **What problems is Call Box solving and how is that benefiting you?** MORE CUSTOMERS ### 17. Really enjoy the content **Rating:** 5.0/5.0 stars **Reviewed by:** Adam A. | Sales Consultant, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2015 **What do you like best about Call Box?** I like the recommendations they give to help build a better business, and, to help compete in a cutthroat market **What do you dislike about Call Box?** There really isn't anything I can say I dislike **What problems is Call Box solving and how is that benefiting you?** The biggest problem is getting our dealership more traffic ### 18. so far I am very happy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2015 **What do you like best about Call Box?** Ability to see what marketing channels are working. **What do you dislike about Call Box?** To early to tell. Have only been using this since January **What problems is Call Box solving and how is that benefiting you?** Reduced cost by understanding customers shopping habits. Tv to Internet etc. ### 19. Helps us learn which promotions are working **Rating:** 5.0/5.0 stars **Reviewed by:** Frank H. | Ombudsman, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2015 **What do you like best about Call Box?** Inexpensive and invaluable. Helps us track each of our many ads and promotions. **What do you dislike about Call Box?** This sounds unusual but I have not found anything I don't like about it. **What problems is Call Box solving and how is that benefiting you?** We could not track ads before. Now we can ### 20. Great customer service and reporting! **Rating:** 5.0/5.0 stars **Reviewed by:** Tommy R. | General Sales Manager, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2014 **What do you like best about Call Box?** The amount of time it takes for them to respond to our requests and get things accomplished is impressive. Their customer service is by far the best we have experienced. **What do you dislike about Call Box?** Nothing! Only positive things to say about this product and team servicing our account. **Recommendations to others considering Call Box:** The best phone call support in the automotive business. It integrated beautifully with our CRM, Eleads. The reporting is the best I've ever seen. **What problems is Call Box solving and how is that benefiting you?** Quality phone call recording and reporting. ### 21. Awesome service to find out where your calls are from.. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2015 **What do you like best about Call Box?** The system is a no brainer to figure out and allows you to figure out where your calls are coming from! **What do you dislike about Call Box?** Could be more #'s to choose from when selecting.. **Recommendations to others considering Call Box:** Give it a try! **What problems is Call Box solving and how is that benefiting you?** Ability to find out where our calls are coming from.. ### 22. A must have service for anyone looking to provide the best customer experience they can! **Rating:** 4.5/5.0 stars **Reviewed by:** Bill M. | President/CEO, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2014 **What do you like best about Call Box?** The programs offered through CI help us sort calls and focus in on the the specific topic that we would like to train our staff on. **What do you dislike about Call Box?** We could always use advanced reporting capabilities. **What problems is Call Box solving and how is that benefiting you?** Quality control is always on our mind, and on the minds of the practices we serve. CI helps us train our team and theirs to do a better job on the phone. ### 23. Overall positive with a few small and easily resolved problems along the way. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2015 **What do you like best about Call Box?** Quick, responsive support, easy to access interface. **What do you dislike about Call Box?** Linkage with Google Analytics seems to be a little spotty... **What problems is Call Box solving and how is that benefiting you?** Accountability for marketing efforts for our clients. Enjoyed the phone recording as well for QA ### 24. switched away **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2015 **What do you like best about Call Box?** good selection of vanity numbers, tracking numbers seem less spammy that way **What do you dislike about Call Box?** price point higher than competitors, switched and saved a lot of money **What problems is Call Box solving and how is that benefiting you?** call tracking for a publishing comany ### 25. We have use this tracking dashboard for four years and would recommend Century Interactive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2015 **What do you like best about Call Box?** Great staff, great platform, great price and effective tools. **What do you dislike about Call Box?** Not one thing! **Recommendations to others considering Call Box:** Use the platform! **What problems is Call Box solving and how is that benefiting you?** We are able to allow customers to track usage of any advertising product. ### 26. great service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2015 **What do you like best about Call Box?** one of the best services out there for the cost and ease of use **What do you dislike about Call Box?** nothing, there nothing bout this service I disliked. They responded too quickly to my emails, the promptly returned my calls and they were nice all the time **What problems is Call Box solving and how is that benefiting you?** multiple inboxes for seperate companies ### 27. Century interactive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2015 **What do you like best about Call Box?** My favorite component is the ability to track where our calls are coming from. **What do you dislike about Call Box?** I dislike how quickly the expense can go up due to the number of things I am tracking. **What problems is Call Box solving and how is that benefiting you?** I monitor both my marketing and am able to listen to our phone / client interactions and coach where necessary. ### 28. Call tracking and recorded phone calls done easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2015 **What do you like best about Call Box?** Great customer service from signup to implementation. Friendly and professional staff. **What do you dislike about Call Box?** There was nothing I disliked, everything went fine. **What problems is Call Box solving and how is that benefiting you?** Tracking where phone calls were coming from and reviewing phone calls for future training. ### 29. The most important tool in our dealership! **Rating:** 5.0/5.0 stars **Reviewed by:** Robie C. | Internet Sales Director, Automotive **Reviewed Date:** November 25, 2014 **What do you like best about Call Box?** Hard to say. Reporting, ability to hold salespeople accountable. **What do you dislike about Call Box?** TIme going over calls. Thats about it... **What problems is Call Box solving and how is that benefiting you?** Answering the phone ### 30. Excellent customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2014 **What do you like best about Call Box?** I like everything so far. What really stands out is your impressive customer service experience! **What do you dislike about Call Box?** Nothing comes to mind. So far everything works well. **Recommendations to others considering Call Box:** Definitely worth trying **What problems is Call Box solving and how is that benefiting you?** Just started so in the process ## Call Box Discussions - [What is Call Box used for?](https://www.g2.com/discussions/what-is-call-box-used-for) - [View Call Box pricing details and edition comparison](https://www.g2.com/products/call-box/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+04%3A42%3A00+-0500&secure%5Bsession_id%5D=b44c9ccf-65d6-4470-98b7-556b367cbaa4&secure%5Btoken%5D=625a1578b1caef5b28d29059211fc474e54fd68597a4b0ec44120fd87b2ea609&format=llm_user) ## Call Box Features **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Contacts** - Information Locater - Record Prospect Data **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Insights** - Notes - Daily Summary - Sorts Prospects - Automated Note Taking **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top Call Box Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,725 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) - 4.5/5.0 (926 reviews)