--- title: Call Box Reviews meta_title: 'Call Box Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 80 reviews by the users' company size, role or industry to find out how Call Box works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 80 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Call Box Reviews **Vendor:** Call Box **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.2/5.0 **Total Reviews:** 80 ## About Call Box Call Box is the leading provider of phone call tracking and comprehensive phone solutions. The company's innovative software empowers more than 46,000 businesses to Own the Phone by understanding what generates their best phone leads and how their people are handling those leads to achieve optimal call outcomes. Call Box leverages a unique combination of human reviewers and artificial intelligence to provide insight into every call to uncover gaps in phone processes and offer proactive solutions. Call Box is based in Dallas, TX and was founded in 1988. This technology has been customized into different products for the Automotive, Healthcare, Agency & Publisher, Home Services, and Multifamily Housing industries. ## Call Box Reviews ### 1. Call Box **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Call Box?** Works well but it pricer than other call tracking companies **What do you dislike about Call Box?** Cost. It is more expensive than other companies **What problems is Call Box solving and how is that benefiting you?** Tracking calls and the specificity it has towards dentistry. ### 2. Good for call tracking, not so good on reporting. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2015 **What do you like best about Call Box?** I like the new feature that includes descriptions of what happened during the course of a phone call. Sometimes the descriptions have been a little inaccurate (human error), but for the most part they have been very useful. I also like the ability to listen back to a variety of phone calls. **What do you dislike about Call Box?** The reporting needs refinement. It is consistently inaccurate, even after accounting for the hour or so delay for people to listen to the phone calls. We see random events daily where reporting is wrong for one user, several users, and there isn't any explanation from their IT team and nothing on our end has changed. We also get bounced around whenever there is an issue with Click-to-call. I've called several times to ask about an outage with click-to-call and they immediately tell me it isn't their fault and to call eLead. When I call eLead, they tell me it isn't them and to call Century Interactive. In recent months, Click-to-call has been down several times and it is frustrating to be bounced around between vendors, especially on a busy day. Also, the application is not entirely BDC friendly in that I can't really pull the metrics I need efficiently without accessing several different reports. There is also sometimes sluggishness when accessing these reports. I'd also like to see a more friendly carwars.com/monitor report as the current report doesn't load all the salesman on our team and I'd like to be able to track a person's productivity hourly and also see a more BDC friendly interface showing connections, appointments, set, etc. by hour. **What problems is Call Box solving and how is that benefiting you?** I'm able to hold my team accountable for their phone calls. I have been able to cross check Car Wars against our CRM to see if phone ups are being logged accurately and to identify areas of opportunity for training. ### 3. My Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2015 **What do you like best about Call Box?** I think some of the features with Call Interactive are very useful like being able to listen and review calls. I also like that the software shows the click trail of calls. I also like how easy it is to export excel tables- very useful except for the fact that most of the info is skewed. **What do you dislike about Call Box?** It seems a lot of the information is inaccurate. Some of the calls are obviously tracked incorrectly for example: says the call came from webpage X and when we ask them they say they came from webpage Y. The software seems to recognize unique users and calls but there is no way on the UX to separate existing customers from leads. And if there is, the customer service is terrible, and hasn't answered any of my emails asking for advice/help. **What problems is Call Box solving and how is that benefiting you?** I work at a dental office and many of our patients look up our number online when they want to call. Unfortunately, it is my understanding that the only way to to separate our existing patients from leads is to go through and actually listen to every single phone call and determine whether or not it should be on the report. Extremely frustrrating and time-consuming. ### 4. Good, but could use improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2015 **What do you like best about Call Box?** The ease of setting up an account on Century Interactive. With just a snippet of code added, you are up and running. **What do you dislike about Call Box?** The user interface isn't very appealing. It makes navigating and reviewing results a little difficult. Also I would like it better if there was a easier way to compare month to month trends, as well as export the reports into appealing PDF files. **Recommendations to others considering Call Box:** Support staff won't analysis success for you, so make sure you have someone within your company who can review data and offer recommendations for growth. **What problems is Call Box solving and how is that benefiting you?** Being able to link calls to their online sources is incredibly valuable and allows you to attribute leads, or even sales to their source. Companies that do not have call tracking are missing an incredibly valuable tool. ### 5. Pretty good **Rating:** 2.5/5.0 stars **Reviewed by:** Fumiko R. | Web Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2015 **What do you like best about Call Box?** My favorite thing is the ability to listen to each and every call. **What do you dislike about Call Box?** I wish there was better functionality to make notes on each call, but it's been a long time since i used the product. **Recommendations to others considering Call Box:** Give it a shot. It most likely has everything you need. **What problems is Call Box solving and how is that benefiting you?** Was looking to see where calls were coming from and how we were losing potential sales. ### 6. Century interactive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2015 **What do you like best about Call Box?** My favorite component is the ability to track where our calls are coming from. **What do you dislike about Call Box?** I dislike how quickly the expense can go up due to the number of things I am tracking. **What problems is Call Box solving and how is that benefiting you?** I monitor both my marketing and am able to listen to our phone / client interactions and coach where necessary. ## Call Box Discussions - [What is Call Box used for?](https://www.g2.com/discussions/what-is-call-box-used-for) - [View Call Box pricing details and edition comparison](https://www.g2.com/products/call-box/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+15%3A28%3A39+-0500&secure%5Bsession_id%5D=6989d481-cbcc-4a6d-b302-8f8397e70bc8&secure%5Btoken%5D=ec60aa5f10f74e123cb21670a7ae88f19f4b6d51c33ad179d9eae20bf6f508d6&format=llm_user) ## Call Box Features **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution - Activity Tracking - Conversion Tracking - ROI Tracking **Contacts** - Information Locater - Record Prospect Data - Contact Management **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence - Real-Time Reporting **Insights** - Notes - Daily Summary - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Call Routing** - IVR - Call Scheduling - Geo-Routing - Call Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Computer Telephony Integration **Additional Functionality** - Activity Dashboard - Campaign Analytics - Automatic Call Distribution - Lead Capture - Real-Time Analytics - API - CRM - Call List Management - Real-Time Monitoring - Campaign Management - Voice Mail - Call Scoring - Call Whispering - Data Import/Export - Generative AI - Multi-Campaign - Call Tracking Metrics - Monitoring - Lead Generation - AI Copilot - Call Transcription - Call Center Management - Predictive Dialer - Lead Management - Customizable Reports - Contact Management - Caller ID - Auto-Dialer - Call Disposition - Performance Management - Call Scripting - Lead Qualification - Call Transfer - Reporting & Statistics - Alerts/Notifications - Call Monitoring ## Top Call Box Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,742 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) - 4.5/5.0 (926 reviews)