# Calix One Reviews
**Vendor:** Calix  
**Category:** [Customer Success Software](https://www.g2.com/categories/customer-success)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 3
## About Calix One
Calix is an AI and cloud platform company that helps communications service providers (CSPs) transform into communications experience providers (CXPs) that deliver exceptional experiences to subscribers and communities. Through Calix One, the world’s leading AI-native broadband platform, CXPs can securely activate agentic AI to acquire new subscribers, grow revenue from existing subscribers, and build loyalty across residential, business, and MDU markets.




## Calix One Reviews
  ### 1. Amazing tool, user-friendly!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jose P. | Customer experience agent, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 10, 2023

**What do you like best about Calix One?**

The best thing is that I'm able to help customers with their wifi connection issues and I can assist them immediately by opening tickets and following up on them

**What do you dislike about Calix One?**

I am able to help customers by analyzing their WiFi connection issues. I'm also able to check how strong the signal is, connection channels, etc. The tool tells me if the customer is having issues with his connection.

**What problems is Calix One solving and how is that benefiting you?**

Assiting multiple customers with their internet - wifi wireless connection and opening tickets to keep verifying how can we fix those issues by checking the bandwidth connection and more

  ### 2. Simplifies customer care. Improves operational efficiency.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sandeep N. | Key Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 21, 2023

**What do you like best about Calix One?**

Visibility and Alerts, Managed Services Support

**What do you dislike about Calix One?**

Should be more flexible for the API integrations.

**What problems is Calix One solving and how is that benefiting you?**

Seamless calling services.

  ### 3. New Calix Cloud simple to use, same features available.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 16, 2019

**What do you like best about Calix One?**

I like that when you enter a router to manage, it automatically has a link if I want to add that to a subscriber.  I don't have to go to CMS Admin for that anymore.  Every

**What do you dislike about Calix One?**

I can't seem to find easily where the clients connected are under Troubleshooting like there was in the non cloud version.

**Recommendations to others considering Calix One:**

Easy to use.

**What problems is Calix One solving and how is that benefiting you?**

I am able to help customers by analyzing WiFi degradation issues. I'm able to see the signal strength, manage radios, channels, bandwidth, MU-MIMO use and it tells me if there are any interference issues with customers connection.


## Calix One Discussions
  - [What is Calix Cloud used for?](https://www.g2.com/discussions/what-is-calix-cloud-used-for)

- [View Calix One pricing details and edition comparison](https://www.g2.com/products/calix-one/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+13%3A44%3A49+-0500&secure%5Bsession_id%5D=7f959fa1-e1f4-479b-b03f-2c83568cd4dd&secure%5Btoken%5D=6a737c7f61e0a12084e66e6b83f51594cae08ed4380ea8e848bc81b24fb4609c&format=llm_user)

## Calix One Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Summarization

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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