--- title: Calibre Reviews meta_title: 'Calibre Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Calibre works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 8 scale: '5' date_modified: '2025-12-16' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Calibre Reviews **Vendor:** HigherGround **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.4/5.0 **Total Reviews:** 8 ## About Calibre HigherGround’s Calibre product suite offers a unified call recording, agent evaluation, and reporting solution for multi-source contact centers. ## Calibre Reviews ### 1. Recommend to all! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Calibre?** I enjoyed how intuitive everything was on their interface. Solutions were simple to use, and representatives were always responsive and helpful. Caliber is pretty straightforward to use. **What do you dislike about Calibre?** Not much to dislike, honestly. It took a bit to get used to, but it was simple. Every call was recorded in high quality, so I can't complain. There were not too many cons. The solutions were easy to follow as well. **Recommendations to others considering Calibre:** I would advise my fellow peers to use Calibre for an intuitive interface. **What problems is Calibre solving and how is that benefiting you?** I am having calls recorded in case of threats. The calls were registered to use for media playback or transcripts. Benefits entailed automation and reassurance which is something our company values. ### 2. Recording solution great for market research and key wording automation **Rating:** 4.0/5.0 stars **Reviewed by:** Scott B. | Associate Director New Product Planning - Commercial Assessments and Forecasting, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Calibre?** I like that I do not need an operator to transcribe the conversations and that there is automatic tagging and word recognition **What do you dislike about Calibre?** I don't particularly appreciate that the word tagging is isolated to only exact words. It would be nice to have a dictionary lookup for similar words **Recommendations to others considering Calibre:** Watch a video of ho it's used and the benefits of it and decide if it will work for your needs **What problems is Calibre solving and how is that benefiting you?** I use this software to manage my digital book library and to convert files to make them readable on my kindle. ## Calibre Discussions - [What is Calibre used for?](https://www.g2.com/discussions/what-is-calibre-used-for) - [Are there any softwares in Linux to do the removal of DRM rights?](https://www.g2.com/discussions/12427-are-there-any-softwares-in-linux-to-do-the-removal-of-drm-rights) - 1 upvote - [View Calibre pricing details and edition comparison](https://www.g2.com/products/calibre/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+05%3A48%3A07+-0500&secure%5Bsession_id%5D=53b270fd-f545-4f6d-8ef5-d861680e19ad&secure%5Btoken%5D=5a2d20dd3809260073f8e8c306676a4ba1bfa92dca96ff3a7a14c733d7637c8d&format=llm_user) ## Calibre Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Calibre Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)