# Top 10 Calibre Alternatives & Competitors **Average Rating:** 4.4/5 **Total Number of Reviews:** 8 Looking for alternatives or competitors to Calibre? Contact Center Quality Assurance Software is a widely used technology, and many people are seeking top rated, quick software solutions with calibration, training, and compliance. Other important factors to consider when researching alternatives to Calibre include ease of use and reliability. The best overall Calibre alternative is Genesys Cloud CX. Other similar apps like Calibre are Qualtrics Customer Experience, Agentforce Service (formerly Salesforce Service Cloud), Talkdesk, and JustCall. Calibre alternatives can be found in [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Contact Center Software](https://www.g2.com/categories/contact-center). ## Best Paid & Free Alternatives to Calibre - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) ## Top 10 Alternatives to Calibre Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Calibre stacks up to the competition, check reviews from current & previous users in industries like Apparel & Fashion, Higher Education, and Primary/Secondary Education, and find the best product for your business. ### 1. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,555 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Calibre, Genesys Cloud CX is: - More usable Categories in common with Calibre: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Calibre vs Genesys Cloud CX](https://www.g2.com/compare/calibre-vs-genesys-cloud-cx) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Qualtrics Customer Experience](https://www.g2.com/compare/genesys-cloud-cx-vs-qualtrics-customer-experience) - [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs GoTo Connect](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs Playvox Quality Management](https://www.g2.com/compare/genesys-cloud-cx-vs-playvox-quality-management) ### 2. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) By Qualtrics **Average Rating:** 4.3/5 **Total Reviews:** 751 With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform. Categories in common with Calibre: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Calibre vs Qualtrics Customer Experience](https://www.g2.com/compare/calibre-vs-qualtrics-customer-experience) **Compare Qualtrics Customer Experience with other alternatives:** - [Qualtrics Customer Experience vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs Talkdesk](https://www.g2.com/compare/qualtrics-customer-experience-vs-talkdesk) - [Qualtrics Customer Experience vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs RingEX](https://www.g2.com/compare/qualtrics-customer-experience-vs-ringex) - [Qualtrics Customer Experience vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-qualtrics-customer-experience) ### 3. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,358 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with Calibre: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Calibre vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-calibre) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Agentforce Service (formerly Salesforce Service Cloud) vs Qualtrics Customer Experience](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-qualtrics-customer-experience) - [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs JustCall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [Agentforce Service (formerly Salesforce Service Cloud) vs CloudTalk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [Agentforce Service (formerly Salesforce Service Cloud) vs NICE CXone](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [Agentforce Service (formerly Salesforce Service Cloud) vs GoTo Connect](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-goto-connect) - [Agentforce Service (formerly Salesforce Service Cloud) vs RingEX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ringex) - [Agentforce Service (formerly Salesforce Service Cloud) vs Playvox Quality Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-playvox-quality-management) ### 4. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,532 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to Calibre, Talkdesk is: - More usable Categories in common with Calibre: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Calibre vs Talkdesk](https://www.g2.com/compare/calibre-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-talkdesk) - [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-talkdesk) - [Talkdesk vs RingEX](https://www.g2.com/compare/ringex-vs-talkdesk) - [Talkdesk vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-talkdesk) ### 5. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,388 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Reviewers say compared to Calibre, JustCall is: - More usable Categories in common with Calibre: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Calibre vs JustCall](https://www.g2.com/compare/calibre-vs-saas-labs-justcall) **Compare JustCall with other alternatives:** - [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [JustCall vs Qualtrics Customer Experience](https://www.g2.com/compare/saas-labs-justcall-vs-qualtrics-customer-experience) - [JustCall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [JustCall vs NICE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [JustCall vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-saas-labs-justcall) - [JustCall vs RingEX](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [JustCall vs Playvox Quality Management](https://www.g2.com/compare/saas-labs-justcall-vs-playvox-quality-management) ### 6. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,847 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Reviewers say compared to Calibre, CloudTalk is: - More usable Categories in common with Calibre: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Calibre vs CloudTalk](https://www.g2.com/compare/calibre-vs-cloudtalk) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs Qualtrics Customer Experience](https://www.g2.com/compare/cloudtalk-vs-qualtrics-customer-experience) - [CloudTalk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [CloudTalk vs NICE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [CloudTalk vs GoTo Connect](https://www.g2.com/compare/cloudtalk-vs-goto-connect) - [CloudTalk vs RingEX](https://www.g2.com/compare/cloudtalk-vs-ringex) - [CloudTalk vs Playvox Quality Management](https://www.g2.com/compare/cloudtalk-vs-playvox-quality-management) ### 7. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to Calibre, NICE CXone is: - More usable Categories in common with Calibre: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Calibre vs NICE CXone](https://www.g2.com/compare/calibre-vs-nice-cxone) **Compare NICE CXone with other alternatives:** - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NICE CXone vs Qualtrics Customer Experience](https://www.g2.com/compare/nice-cxone-vs-qualtrics-customer-experience) - [NICE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [NICE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [NICE CXone vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-nice-cxone) - [NICE CXone vs RingEX](https://www.g2.com/compare/nice-cxone-vs-ringex) - [NICE CXone vs Playvox Quality Management](https://www.g2.com/compare/nice-cxone-vs-playvox-quality-management) ### 8. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) By GoTo **Average Rating:** 4.4/5 **Total Reviews:** 1,415 GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service Reviewers say compared to Calibre, GoTo Connect is: - More usable - Better at meeting requirements Categories in common with Calibre: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Calibre vs GoTo Connect](https://www.g2.com/compare/calibre-vs-goto-connect) **Compare GoTo Connect with other alternatives:** - [GoTo Connect vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) - [GoTo Connect vs Qualtrics Customer Experience](https://www.g2.com/compare/goto-connect-vs-qualtrics-customer-experience) - [GoTo Connect vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-goto-connect) - [GoTo Connect vs Talkdesk](https://www.g2.com/compare/goto-connect-vs-talkdesk) - [GoTo Connect vs JustCall](https://www.g2.com/compare/goto-connect-vs-saas-labs-justcall) - [GoTo Connect vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-goto-connect) - [GoTo Connect vs NICE CXone](https://www.g2.com/compare/goto-connect-vs-nice-cxone) - [GoTo Connect vs RingEX](https://www.g2.com/compare/goto-connect-vs-ringex) - [GoTo Connect vs Playvox Quality Management](https://www.g2.com/compare/goto-connect-vs-playvox-quality-management) ### 9. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,408 AI-powered communications that redefines customer engagement for modern teams. Categories in common with Calibre: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Calibre vs RingEX](https://www.g2.com/compare/calibre-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-ringex) - [RingEX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-ringex) - [RingEX vs Talkdesk](https://www.g2.com/compare/ringex-vs-talkdesk) - [RingEX vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-ringex) - [RingEX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringex) - [RingEX vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ringex) - [RingEX vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-ringex) - [RingEX vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-ringex) ### 10. [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) By Playvox **Average Rating:** 4.8/5 **Total Reviews:** 1,163 Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place. Reviewers say compared to Calibre, Playvox Quality Management is: - More usable - Better at meeting requirements Categories in common with Calibre: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Calibre vs Playvox Quality Management](https://www.g2.com/compare/calibre-vs-playvox-quality-management) **Compare Playvox Quality Management with other alternatives:** - [Playvox Quality Management vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-playvox-quality-management) - [Playvox Quality Management vs Qualtrics Customer Experience](https://www.g2.com/compare/playvox-quality-management-vs-qualtrics-customer-experience) - [Playvox Quality Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-playvox-quality-management) - [Playvox Quality Management vs Talkdesk](https://www.g2.com/compare/playvox-quality-management-vs-talkdesk) - [Playvox Quality Management vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-playvox-quality-management) - [Playvox Quality Management vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-playvox-quality-management) - [Playvox Quality Management vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-playvox-quality-management) - [Playvox Quality Management vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-playvox-quality-management) - [Playvox Quality Management vs RingEX](https://www.g2.com/compare/playvox-quality-management-vs-ringex) ## Explore Articles - [Top-rated platforms for large-scale container monitoring](https://www.g2.com/discussions/top-rated-platforms-for-large-scale-container-monitoring) - [Top HCM platforms for compliance-heavy industries](https://www.g2.com/discussions/what-are-the-top-hcm-platforms-for-compliance-heavy-industries) - [Which feature management tools have real-time updates and segment targeting for confident production releases?](https://www.g2.com/discussions/which-feature-management-tools-have-real-time-updates-and-segment-targeting-for-confident-production-releases) - [What is the best video platform for remote business collaboration?](https://www.g2.com/discussions/what-is-the-best-video-platform-for-remote-business-collaboration) - [Best procurement software to streamline payments](https://www.g2.com/discussions/best-procurement-software-to-streamline-payments) - [Best platforms for real-time buyer intent alerts](https://www.g2.com/discussions/which-are-the-best-platforms-for-real-time-buyer-intent-alerts) ## Spotlight Categories - [Survey Software](https://www.g2.com/categories/survey) - [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant) - [Employee Communications Software](https://www.g2.com/categories/employee-communications)