--- title: Calabrio ONE Reviews meta_title: 'Calabrio ONE Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 435 reviews by the users' company size, role or industry to find out how Calabrio ONE works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 435 scale: '5' date_modified: '2026-08-14' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Calabrio ONE Reviews **Vendor:** Verint **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.4/5.0 **Total Reviews:** 435 ## About Calabrio ONE Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement. ## Calabrio ONE Pros & Cons **What users like:** - Users find Calabrio ONE's **ease of use** a vital advantage, significantly streamlining workflows and enhancing efficiency. (44 reviews) - Users value the **time-saving efficiency** of Calabrio ONE, transforming lengthy tasks into quick, streamlined processes. (29 reviews) - Users highlight the **ease of use** and regular updates of Calabrio ONE, enhancing team efficiency and satisfaction. (28 reviews) - Users value the **flexible scheduling feature** of Calabrio ONE, enhancing employee satisfaction in dynamic environments. (21 reviews) - Users appreciate the **customer support** from Calabrio ONE, especially the attentive service from their Customer Success Manager. (20 reviews) - User Interface (20 reviews) - Effective (18 reviews) - Users find that Calabrio ONE offers **significant time savings** through its user-friendly design and streamlined processes. (18 reviews) - Easy Setup (17 reviews) - Time-saving (16 reviews) **What users dislike:** - Users find the **inadequate reporting** and confusing support of Calabrio ONE frustrating, impacting usability and efficiency. (13 reviews) - Users experience **poor reporting** with Calabrio ONE due to complexity, inconsistencies, and lack of tailored support. (13 reviews) - Users express concerns about the **limited features** of Calabrio ONE, impacting usability and overall effectiveness. (12 reviews) - Users express concern over **inaccurate data analysis** , which undermines confidence in the reliability of reporting results. (10 reviews) - Users find the **interface not intuitive** , facing challenges in navigating features and utilizing Insights effectively. (10 reviews) - Users find the **learning curve steep** with Calabrio ONE, requiring additional training to fully utilize its features. (9 reviews) - Complexity (8 reviews) - Data Management (8 reviews) - Difficult Setup (8 reviews) - Initial Difficulties (8 reviews) ## Calabrio ONE Reviews ### 1. All-in-One Platform That Transforms Contact Center Management **Rating:** 5.0/5.0 stars **Reviewed by:** Raphael C. | Data Entry Specialist, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Calabrio ONE?** Calabrio ONE stands out as an all-in-one platform, bringing together workforce management, quality monitoring, analytics, scheduling, and performance insights within a single solution. This unified setup enables teams to oversee every facet of contact center performance from one place, eliminating the complexity of juggling multiple separate tools. The platform’s AI-driven features—covering forecasting, sentiment analysis, automated quality management, and conversation intelligence—help automate routine tasks and surface valuable insights. These capabilities give teams the ability to make smarter, data-informed decisions. Users frequently point out that Calabrio ONE improves the accuracy of forecasting and streamlines scheduling, which not only saves time but also ensures that staffing levels are more closely matched to actual requirements. With seamless data integration across modules like workforce, quality, and performance, teams gain a unified, real-time view of both agent and contact center operations. This level of integration speeds up the identification of issues and helps uncover new opportunities for coaching. **What do you dislike about Calabrio ONE?** Most users mention a few recurring challenges with Calabrio ONE, such as the complexity of its reporting tools, slower performance when handling large datasets, a steep initial learning curve, and occasional delays in support responsiveness or notifications. These issues can be particularly significant for teams that value straightforward, quick reporting and an easy setup process. Nevertheless, despite these drawbacks, Calabrio ONE continues to be a strong option for workforce management and analytics, offering valuable insights and operational features once teams become familiar with the platform. **What problems is Calabrio ONE solving and how is that benefiting you?** Unpredictable staffing and inefficient scheduling are common challenges in contact centers. These issues frequently result in either too many or too few agents on hand, which can cause long wait times for customers, increased operational expenses, and higher levels of agent burnout. Calabrio ONE addresses these problems by leveraging AI-driven forecasting and workforce management tools to anticipate contact volumes and automatically adjust schedules. This approach leads to improved alignment between staffing and actual demand, helps lower operational costs, reduces stress and burnout among agents, and enhances overall service quality and responsiveness. ### 2. Calabrio’s Sessions Feature Saves Hours and Adapts to Our Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Dani M. | Scheduling Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really appreciate how Calabrio is constantly changing and adapting to the changing needs of our contact centers. The new "Sessions" feature is particularly useful now that they've added an "optimization" and "exclude days" piece to it - it takes a task that use to take me hours to only taking minutes. **What do you dislike about Calabrio ONE?** We are struggling with back office. Our call center advisors handle both emails(cases) and live channels at the same time, and we have yet to be able to accurately integrate case handling with live contacts and this has had a trickle-down effect on other elements of Calabrio like OT scheduling. **What problems is Calabrio ONE solving and how is that benefiting you?** It has streamlined our approach to scheduling. It has helped us take a week-long task and turned it into a day task. It's also given our advisors much greater flexibility in terms of self scheduling and entering preferences that I hope has helped us retain some of our talent. ### 3. Calabrio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Rhamone H. | Customer Service Agent, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2025 **What do you like best about Calabrio ONE?** its ease of use is very simple and the frequency of use is everyday It has a number of features that makes it simple **What do you dislike about Calabrio ONE?** There needs to be link sent to use it on your phone instead of inputting work information **What problems is Calabrio ONE solving and how is that benefiting you?** It provides real time changes and has alerts that come in handy if there are any type of changes ### 4. Great for Monitoring, Needs Improved Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Araina H. **Reviewed Date:** December 01, 2025 **What do you like best about Calabrio ONE?** I really appreciate Calabrio ONE's capability to access individual agents' information and listen directly to their calls. This feature is incredibly useful for my role in business analysis within a call center, as it provides me with a clear understanding of each agent's interaction with customers. Additionally, Calabrio ONE allows me to view the process agents go through during calls and provides screen grabs. This functionality is particularly valuable as it enables me to see exactly what an agent is clicking on during a call, which is crucial for effective coaching and performance evaluation. Overall, these features contribute significantly to a more efficient monitoring and coaching process. **What do you dislike about Calabrio ONE?** I find the reporting dashboard and data explorer in Calabrio ONE to be overly complex and not user-friendly. There are many options, but not all of them successfully pull in the required data. This forces me to generate the same report multiple times to gather data for different queues or departments within our organization. I wish these tools were simplified and more intuitive to use. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for viewing agent processes during calls with screen grabs for effective coaching, resolving visibility issues and enhancing performance monitoring. ### 5. Workforce analyst senior **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed A. **Reviewed Date:** November 29, 2025 **What do you like best about Calabrio ONE?** I appreciate Calabrio ONE for its simplicity and efficiency, as it combines real-time data, scheduling, and performance insights in a single platform. This integration significantly saves time and facilitates daily decision-making processes. The software enhances contact center operations by providing better visibility into real-time performance, reducing wait times, quickly addressing staffing issues, and identifying performance gaps through its clear analytics and quality insights. This leads to effective coaching and improved agent productivity. The smooth initial setup, supported by a well-guided onboarding team, further underscores the user-friendly nature of Calabrio ONE. **What do you dislike about Calabrio ONE?** One area that could be improved in Calabrio ONE is the speed and smoothness of the interface, especially when loading large reports. The slow loading speeds mainly affect my workflow when I am checking large reports or switching between dashboards. It sometimes takes longer than expected for data to refresh, which delays quick decisions in busy moments. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE to manage contact center performance, solving visibility and staffing issues, reducing wait times, and enhancing agent productivity. It integrates real-time data, scheduling, and analytics, streamlining operations and simplifying decision-making. ### 6. Saves Time & Enhances Call Evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Ashlee V. **Reviewed Date:** November 28, 2025 **What do you like best about Calabrio ONE?** I appreciate how Calabrio ONE significantly saves time for me and my employees by streamlining the call review process. It transforms tasks that could take hours into just seconds, dramatically improving our operational efficiency. The software's capability to automatically evaluate employee performance and trend out customer concerns ensures that we remain responsive to both team performance and customer sentiment. Despite an initially rocky setup facilitated by a third party, the benefits that Calabrio ONE brings to our call center operations are immense, and the time saved is a considerable advantage. **What do you dislike about Calabrio ONE?** I hope one day there will be visual quality management for screen verification of where my employees are clicking. The initial setup wasn't through Calabrio ONE itself but through a different third party, and that was rocky. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for call recording, which helps understand customer sentiments and trends, reduces manual scoring time for call evaluations, and improves operational efficiency by reviewing insights quickly. ### 7. Intuitive Interface and Powerful Workforce Management **Rating:** 5.0/5.0 stars **Reviewed by:** Parul D. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Calabrio ONE?** Calabrio ONE offers a very intuitive and user-friendly interface that makes workforce management, analytics, and quality assurance easy to navigate. The platform provides strong forecasting and scheduling capabilities, which help improve operational efficiency. I also appreciate how well the system integrates data across modules QA, analytics, and WFM making it easier to get a complete view of agent performance and customer experience. The reporting is detailed, customizable, and supports effective decision-making. **What do you dislike about Calabrio ONE?** Some features can feel slightly complex during initial onboarding, especially when configuring advanced analytics or custom reports. The system is powerful, but it may require additional training for new users to fully leverage all capabilities. At times, certain updates or sync processes take longer than expected, which could be improved. Additionally, more flexibility in dashboard customization would make the experience even better. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE helps streamline and centralize all workforce management and customer experience operations on a single platform. It solves key challenges like forecasting accuracy, schedule optimization, and real-time adherence, which ensures better staffing and reduced operational costs. The integrated QA and analytics modules help identify performance gaps, improve coaching, and enhance overall agent productivity. Having all data in one system reduces manual work, eliminates information silos, and speeds up decision-making. Overall, it has improved efficiency, strengthened compliance, and helped deliver a more consistent and high-quality customer experience. ### 8. Feature-Rich with Room for Subscription Clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Dauris F. | Subgerente Comunicaciones de Voz **Reviewed Date:** November 26, 2025 **What do you like best about Calabrio ONE?** I appreciate that Calabrio ONE comes equipped with the right tools for proper quality management, which enhances the efficiency and effectiveness of monitoring and evaluating service quality. The regular upgrades and improvements to the software ensure that I am always using the most current and effective version, which is a significant advantage in maintaining high standards. From a technical perspective, I find the logs collection feature invaluable as it provides critical insights into system operations and activities. Furthermore, the setup process of Calabrio ONE, overseen by a Calabrio engineer, appeared fast and straightforward, suggesting a well-designed implementation process. These aspects together make the system exceptionally useful and dependable in managing call recordings, monitoring, and evaluations effectively. **What do you dislike about Calabrio ONE?** I definitely find subscription management problematic, as there is no clear interface or option to understand what I am paying for. This includes not having visibility into storage usage, available licenses, and the proportion of stored data across voice, video, or text. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for call recordings, monitoring, and quality management, which enhances our service evaluation and workload predictions through effective tools and constant upgrades. ### 9. Efficient Workforce Management, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Shamar R. **Reviewed Date:** November 26, 2025 **What do you like best about Calabrio ONE?** I appreciate Calabrio ONE for its ability to make day-to-day workforce management more efficient. It simplifies the process of requesting days off and allows employers to effortlessly manage shift changes between employees. This feature not only adds to operational flexibility but enhances overall workplace efficiency. The system also facilitates better management of breaks, training sessions, and wellness hours, making it easier to organize and maintain optimal schedules for myself and my team. Furthermore, Calabrio ONE efficiently divides times for team members to have lunch, ensuring a smooth workflow without interruptions. The ease of integration with other tools I use, such as Paylocity and Five9, further enhances its value, making it a seamless part of my work routine. The initial setup was relatively easy, adding to the overall positive experience with this software. **What do you dislike about Calabrio ONE?** One thing I find challenging is that it is harder to get rid of messages once they are left unless you respond to them. Some of the messages that I leave don't need a response, and this makes the process cumbersome. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE streamlines workforce management by simplifying break, training, and wellness scheduling, and allows easy shift trading, enhancing efficiency. It's also valuable for facilitating day-off requests and managing lunch schedules seamlessly. ### 10. Great Call Center Tool with Room for Improved Support **Rating:** 4.0/5.0 stars **Reviewed by:** Savannah C. **Reviewed Date:** November 25, 2025 **What do you like best about Calabrio ONE?** I really appreciate how Calabrio ONE has allowed us to integrate our 'call grading' system utilizing the evaluation tool. It’s incredibly convenient that we can now access all call metrics in one centralized location, which greatly simplifies the process. Navigating the website is very straightforward, making it easy and efficient to use. Furthermore, I enjoy the AI features within the platform. Even though our company doesn’t have the upgraded system to fully utilize these features, I can still acknowledge its potential and the utility it offers. **What do you dislike about Calabrio ONE?** I find it challenging to create reports due to the lack of accessible support. Currently, the process involves routing requests through IT, which then contacts Presidio, and they are often unable to assist us adequately. The only time I received help was when I attended a conference in Dallas, indicating that support is not readily available through regular channels. Furthermore, the initial setup of Calabrio ONE was reportedly time-consuming for my team. Being in a non-technical space required us to engage in a lot of learning through trial and error, which suggests a steep learning curve and possibly inadequate guidance during the initial deployment. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE streamlines our call grading system, consolidating metrics in one place. I appreciate the ease of navigation and AI features, though our system limits full utilization. However, there's a need for direct support in report creation, as current assistance through IT and Presidio is inefficient. ### 11. Easy to Use but Needs Better Insights Support **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew H. **Reviewed Date:** November 25, 2025 **What do you like best about Calabrio ONE?** I find Calabrio ONE incredibly valuable for several reasons. Its ease of use stands out prominently, simplifying processes and making the software approachable for everyone on the team. I also appreciate the regular, consistent updates and improvements that Calabrio ONE undergoes, as they ensure the software remains current and effective. These updates are enhanced by informative webinars, which help me and my colleagues learn about new developments and effectively integrate them to improve our customer service. Additionally, it's insightful for day-to-day performance management, allowing managers to seamlessly schedule teams and ensure they are positioned effectively, which enhances our overall operational efficiency. **What do you dislike about Calabrio ONE?** I find Insights to be very difficult to use. Although there are a large number of training videos available, they seem more like a how-to guide and are not tailored to provide specific support on creating reports that work within my organization. Additionally, we've encountered several IT issues that have hindered our ability to fully utilize Insights. **What problems is Calabrio ONE solving and how is that benefiting you?** I find Calabrio ONE provides insightful performance management and simplifies scheduling for our teams, ensuring optimal placement. It also keeps us informed about tools through webinars, which aids in improving our customer service. ### 12. Calabrio ONE: WFM & QA Deep Dive **Rating:** 0.0/5.0 stars **Reviewed by:** Sheik I. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I find Calabrio ONE to be an exceptional tool for workforce management, with its invaluable features such as shift scheduling, time and attendance, and absence and leave management. Its customer experience intelligence platform adds tremendous value by uniting various functions like contact centers, call recording, quality management, and workforce management. This integration allows organizations to move from merely managing call queues to proactively optimizing operations, which fundamentally improves the customer experience. The initial setup of Calabrio ONE is very user-friendly, making it easy to get started without any complications. Overall, it is great in every aspect, and I rate it 10 out of 10 without hesitation, confidently recommending it to others. **What do you dislike about Calabrio ONE?** No comments at this time; the software meets our needs effectively. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for workforce management, including shift scheduling, time and attendance, and absence management. It unites functions like call recording and quality management, allowing us to optimize operations and improve customer experience. ### 13. Effortless Call Monitoring with High Accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Crista W. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really appreciate Calabrio ONE for its accessibility to information, which helps me keep tabs on how my team is performing and ensures that we are all on the same page. The ability to view recordings, grade calls, and share results with my team is invaluable for maintaining a high standard of quality and performance. Additionally, the ease of setup and understanding of the system makes the transition smooth and efficient. I have been able to integrate Calabrio ONE with other tools and software used within the company, which keeps everyone informed and enhances our operational efficiency. Overall, this software solution works perfectly for my needs without any issues, allowing me to confidently give it a 10 out of 10 when recommending it to a friend or colleague. **What do you dislike about Calabrio ONE?** I like it all. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for call recording, keeping my team informed, and accessing information. It enhances awareness of team performance, simplifies viewing, grading, and sharing call results. ### 14. Effective Workforce Management, Needs Better Insights **Rating:** 3.5/5.0 stars **Reviewed by:** Luke S. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I find Calabrio ONE incredibly beneficial for workforce management within a contact center environment. I appreciate how it simplifies challenging tasks such as forecasting, scheduling, and measuring metrics, making them easier and more straightforward. I particularly like the flexible scheduling feature, which allows agents to move their breaks and lunch points to times that suit them better, without negatively affecting their shifts. This flexibility is especially useful in a dynamic work environment and enhances overall employee satisfaction. Additionally, I value how Calabrio ONE seamlessly integrates with 8x8, our phone platform, through which crucial information is fed directly into the system, ensuring smooth and efficient operations. Finally, I found the initial setup of Calabrio ONE to be very easy, facilitating a smooth transition when we switched from our previous product, Nice IEX, due to cost considerations. **What do you dislike about Calabrio ONE?** I find that the insights in Calabrio ONE could be improved. Specifically, they are not as in-depth as I would prefer and could offer more specific information. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE simplifies forecasting, scheduling, and metrics measurement, offering flexible scheduling that lets agents adjust breaks and lunches without shift disruptions. ### 15. User-Friendly and Seamless Integration with Comprehensive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** User-Friendly Interface: The interface is incredibly user-friendly, which has significantly reduced the time spent on administrative tasks. Seamless Integration: The software's ability to integrate patient data with scheduling and billing is seamless, making the workflow much more efficient. Comprehensive Features: Calabrio ONE offers a comprehensive suite of features such as ease of use, effective scheduling notifications, and easy access to work hours. **What do you dislike about Calabrio ONE?** The pricing approach and support model can be seen as predatory, with some users feeling that the company may not provide adequate assistance without additional fees. These points highlight the potential challenges users may face when using Calabrio ONE, and it is important for potential users to consider these factors when evaluating the software's suitability for their needs. **What problems is Calabrio ONE solving and how is that benefiting you?** Performance Management: Provides real-time adherence monitoring to keep operations aligned with dynamic needs, enhancing efficiency across teams. Quality Management: Offers comprehensive analytics and reporting to generate insights into customer trends, agent productivity, and overall operational performance. ### 16. Essential for Scheduling and Call Review **Rating:** 5.0/5.0 stars **Reviewed by:** April N. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I like that Calabrio ONE types out the words when I'm listening to recorded calls. Although sometimes it’s hard to hear clearly, having the transcription helps, even if the accuracy is not perfect. This feature is particularly beneficial because it means I don’t always have to review the calls manually. I appreciate that it assists me in solving scheduling issues and managing voice recordings effectively. The platform also provides the timing and the transcription of calls, which is invaluable for reviewing and analyzing conversations efficiently. Additionally, the initial setup of Calabrio ONE was very easy, which made the transition smooth. It's definitely been a helpful tool in my work. **What do you dislike about Calabrio ONE?** I am frustrated by Calabrio ONE's transcription accuracy. It often fails to pick up words correctly, leading to misspellings or incorrect phrases that were never actually said by the customer or the person in the conversation. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE to solve scheduling issues and improve call review efficiency, as it helps retrieve calls and provides transcriptions, making call analysis easier. ### 17. Calabrio Makes Resource Planning Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel J. | Resource planner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Calabrio ONE?** We have been using Calabrio now for a few years. It has been a great bit of software that has made my life as a resource planner must easier. The adherence part is excellent for team management. The support we have received from Calabrio is the early set up stages was very good. Their staff are very helpful and friendly. **What do you dislike about Calabrio ONE?** Insights has been a challenge to get up and running. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio helps us manage over 400 staff in our organisation. Without this tool we would be a mess. The reporting functions help us to an accurate picture on performance and areas we can look to improve on. ### 18. Efficient and Smooth, but Could Use a Visual Upgrade **Rating:** 3.5/5.0 stars **Reviewed by:** Lisa M. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really appreciate how seamlessly Calabrio ONE blends into my daily work routine; sometimes, I don't even notice that I'm using it, which speaks volumes about its smooth performance. This kind of flawless operation is invaluable in my role, especially since I handle a high volume of calls. The software contributes significantly to efficiency—I've never faced issues with it, unlike some other applications at my job. Its reliability means I don't have to frequently report problems or disruptions to my supervisor, which reduces stress and allows me to focus on my core responsibilities. This reliability and unobtrusive functionality make Calabrio ONE a remarkable tool in my daily tasks. **What do you dislike about Calabrio ONE?** I don't think Calabrio ONE needs significant enhancements, but I guess its aesthetics could be improved. **What problems is Calabrio ONE solving and how is that benefiting you?** I believe Calabrio ONE records phone calls and contributes to efficiency by running smoothly without issues, making call handling seamless. ### 19. Effortless Workforce Management and Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Matt L. | Director of Service Delivery **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I love how Calabrio ONE significantly eases the challenge of managing a diverse workforce without the reliance on numerous Excel documents. Its usability and ease of navigation are outstanding, making the software very user-friendly. The in-depth reporting capabilities are incredibly helpful for in-depth insights and decision-making. Additionally, I appreciate how Calabrio ONE simplifies complex tasks such as scheduling and staff management, effectively taking the hard work out of these processes. The initial setup was excellent, supported by a very helpful team, which made getting started with the product a seamless experience. **What do you dislike about Calabrio ONE?** I find that the integration capabilities could be more modular. An improvement in providing app-building functionalities or enhanced modular integration options would be beneficial. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for scheduling and people management, simplifying workforce management without countless spreadsheets, enhancing reporting accuracy, and easing scheduling and staff management tasks. ### 20. Effortless Interface Makes Work a Breeze **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel R. | Senior Workforce Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Calabrio ONE?** The ease of the interface. It is easy to onboard new reps and WFM team members. **What do you dislike about Calabrio ONE?** Some things that we are unsure on how to do, the help center is a little confusing and does not always follow the accesses that a specific user has. **What problems is Calabrio ONE solving and how is that benefiting you?** It it helping us to better plan time off. We have historically done all of these things through our HR platform. This causes a gap in coverage knowledge. Being about to add allowances and limits to PTO is going to restrict the automatic approval of absenses reducing out chances of being understaffed. ### 21. All-in-one workforce tool **Rating:** 4.0/5.0 stars **Reviewed by:** Nermine A. | Senior Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2025 **What do you like best about Calabrio ONE?** What I like best about Calabrio one is how it brings everything into one place, easy forecasting and scheduling, clear real-time adherence, and solid reporting. The dashboards are straightforward, and it helps the team stay aligned on performance without a lot of manual follow-up. **What do you dislike about Calabrio ONE?** What I dislike is that some features feel a bit complex or not very clear at first, especially when building advanced reports. The system can also be slow at times, and certain workflows take more clicks than necessary. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio one is solving our workforce and performance management challenges by helping us forecast demand, schedule agents properly, and track real-time adherence and KPIs in one tool. That benefits me by reducing manual tracking, improving staffing accuracy, and giving clear visibility on performance so we can act faster on issues. ### 22. Calabrio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Anniea B. | customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Calabrio ONE?** It provides real time changes to my day and the ease of use is one of the best. The customer support is easy to contact and the frequency of use is daily. There are a number of features that provides a great opportunity to customize selections. **What do you dislike about Calabrio ONE?** Calabrio ONE users have reported several dislikes including: cumbersome scheduling processes, inaccurate data analysis, slow loading times, and limited features in certain areas. Some users also find the interface confusing and the terminology inconsistent. Additionally, the cost of some features and the limitations of the API are also points of criticism. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE addresses challenges in contact centers related to workforce optimization, such as scheduling, performance management, and data analysis, by offering a unified platform. This integration benefits businesses by streamlining operations, improving agent engagement, and ultimately enhancing customer experiences. Specifically, it helps optimize staffing, reduce costs, and improve adherence to schedules, leading to better service delivery ### 23. QA Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sunil G. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Calabrio ONE?** I use Calabrio ONE for QA purposes — and the transcription accuracy is excellent, so evaluations are precise. It’s easy to navigate: finding calls and filtering is fast and intuitive, especially for QA searches and coaching use cases Reporting is robust and fast—I can pull insights and coach metrics without delay. Its really easy to navigate. I am still getting use to the insight feature. Currently on a trial for auto qm. Auto QM and Interaction Summary features automate evaluation and summarization of interactions, reducing manual work and increasing consistency in scoring is a big plus for our quality team in general. I am loving the technology. **What do you dislike about Calabrio ONE?** I haven't found anything that i dislike. **What problems is Calabrio ONE solving and how is that benefiting you?** Enables searchable transcripts, sentiment analysis, and cross-channel analytics for a complete performance picture. Calabrio ONE solves the manual labor and fragmentation of quality, scheduling, analytics, and transcription by automating and unifying them. That gives me fast, accurate insights and significantly reduces admin time—all while supporting better coaching and agent performance. ### 24. Calabrio is Excellent! **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa P. | Sr. Workforce Business Analyst, Photography, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Calabrio ONE?** Oddly the thing I like best isn't any one feature, it's the responsiveness of the Calabrio team. Their Ideas Portal allows you to add ideas on improvements or features you'd like to see in the future. Calabrio releases new features and upgrades at least twice a year and there's a good chance one of your ideas can be included. They really listen to their customers. The community is amazing. Every month they have a Linkup where Calabrio users can ask questions, get advice, share examples of dashboards/reports, find out about new updates, what's on the roadmap. Those sessions have been hugely helpful! Besides that though, the WFM product is great to work with, and with AI being introduced in the web platform, it can lighten the forecaster's load to focus on other things. Overall a really easy system to use. The implementation was pretty good as far as implementations go. The engineers really listened to what we needed to get out of our telephony feed and created codes that we could understand and manage post implementation. Any issues we've raised through tickets since, have been addressed in a timely manner and they don't leave you hanging. I use the WFM platform every day as well as the new reporting platform Insights and rarely have issues. A really easy system to learn how to use and the more you use it, the more you learn about your business! **What do you dislike about Calabrio ONE?** Not much to dislike. Sometimes features are rolled out a bit prematurely, with need for improvement. But the community calls, Ideas Portal are great ways to suggest improvements and ideas to make them work better. A few wish list items for sure: to be able to notate each event added, that you could choose the adherence calculation being used in the MyTime App. But these are just gravy, all in all a great WFM system. **What problems is Calabrio ONE solving and how is that benefiting you?** We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide. The time zones are not an issue and it automatically adjusts for Daylight Savings time, no extra work needed! Not all systems do that. Calabrio allows me to forecast and analyze for each of the many languages we serve, truly allowing us to calculate the headcount that we need. We have a small WFM team, two people, to manage a global workforce and Calabrio keeps coming up with ways to automate, giving us time to work on the bigger picture tasks like forecasting, creating dashboards and reports that make sense to our business. ### 25. User-Friendly with Stellar Organization Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina V. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really appreciate how Calabrio ONE helps me stay organized and easily keep track of my daily schedule. The ability to listen to calls and use them for grading and learning is incredibly beneficial. I find the software particularly user-friendly, making it very easy to use and navigate through various tasks. The setup process was seamless, which added to the overall positive experience. Overall, Calabrio ONE stands out for its simplicity and efficiency, which makes my workflow much smoother. **What do you dislike about Calabrio ONE?** nothing really **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE to organize my schedule, track calls, and stay consistent. It helps me monitor and grade calls, making learning easier, and is user-friendly and easy to set up. ### 26. Efficient Monitoring with User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Panida N. **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I really appreciate Calabrio ONE for its user-friendly interface, which makes navigating the software and performing call audits straightforward and efficient. The speed of the site is another aspect I value, as it allows me to complete my tasks without unnecessary delays, ultimately helping me do my job efficiently. The initial setup of Calabrio ONE was incredibly easy, which alleviated any potential stress in transitioning to the software. These aspects combined contribute to a seamless and productive user experience, making it a tool I would highly recommend to others. **What do you dislike about Calabrio ONE?** none **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for efficient agent monitoring and call audits, benefiting from its user-friendly interface and fast performance. ### 27. Effortless Staffing with Calabrio ONE **Rating:** 5.0/5.0 stars **Reviewed by:** suhail r. **Reviewed Date:** November 25, 2025 **What do you like best about Calabrio ONE?** I appreciate the efficiency and ease provided by Calabrio ONE, which exemplify its value as a quick and easy-to-use tool for staff scheduling. It effectively ensures that staff scheduling aligns with the expected customer inflow in banking branches, thereby securing adequate frontline staffing. Furthermore, the initial setup process was notably straightforward, making adoption seamless. My positive experience with Calabrio ONE is so strong that I would highly recommend it to others, as indicated by my rating of 10 out of 10. **What do you dislike about Calabrio ONE?** not applicable **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE to ensure sufficient staffing on the frontline, matching staff scheduling with expected customer inflow in banking branches, with efficiency and ease. ### 28. Calabrio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tayera P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2025 **What do you like best about Calabrio ONE?** I appreciate Calabrio ONE for its comprehensive suite of features such as ease of use, it's effective scheduling notifications which simplify my daily task management and easy access. This tool helps organizations improve ease of Integration, which is frequently of use. **What do you dislike about Calabrio ONE?** Users sometimes mention certain challenges with Calabrio ONE, such as its complexity for new users, the learning curve involved in mastering all features, or occasional issues with system integration and limited features. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE is a comprehensive platform which helps with addressing key challenges faced by customer service organizations, which solves ensuring compliance to scheduling. This benefits me by increasing my productivity during the day of my schedule. ### 29. Accurate and User-Friendly with Room for Report Enhancement **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie P. **Reviewed Date:** December 02, 2025 **What do you like best about Calabrio ONE?** I appreciate the high accuracy of Calabrio ONE, which allows me to rely on it confidently as a tool for my work in workforce management. It addresses adherence and reporting needs very effectively. The initial setup was a breeze compared to doing everything manually in Google Sheets, making our processes much more efficient and less time-consuming. **What do you dislike about Calabrio ONE?** I wish we had more reports that gave way more details. **What problems is Calabrio ONE solving and how is that benefiting you?** I use Calabrio ONE for workforce adherence and reports, making it reliable and accurate. It simplified setup from manual work and Google Sheets. ### 30. calabrio review **Rating:** 5.0/5.0 stars **Reviewed by:** Jinelle W. | customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Calabrio ONE?** I like it because of its user-friendly interface, robust reporting, and seamless integration with other systems. **What do you dislike about Calabrio ONE?** areas for improvement, including issues with data accuracy, scheduling, and feature availability. Some users have also noted that certain features are not as intuitive as they could be and that the platform can experience performance slowdowns with large data sets. **What problems is Calabrio ONE solving and how is that benefiting you?** solves problems related to workforce optimization, data silos, and agent performance in contact centers, ultimately benefiting you by improving customer experience and operational efficiency. ### 31. Multi-functional tool for contact centers **Rating:** 4.0/5.0 stars **Reviewed by:** Jackie S. | Pharmacy Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Calabrio ONE?** The QM feature of Calabrio and the ease of search with multiple filters and even text search is probably my favorite. **What do you dislike about Calabrio ONE?** We are currently implementing Analytics and there are a lot of inconsitencies and issues so far in our testing. It doesn't give me confidence that our full reporting will be accurate. **What problems is Calabrio ONE solving and how is that benefiting you?** Call recording for feedback review saves us from having to call back patients to confirm details. We also use for QA and future state analytics. It helps us get and maintain contracts and accredidations. ### 32. Calabrio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tajay S. | Customer Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Calabrio ONE?** having a Unified Platform without having to switch between different systems - WFM scheduling, QA call recordings, and analytics are all in one place. Review collected by and hosted on G2.com. **What do you dislike about Calabrio ONE?** Inaccurate Data Analysis. Users find the inaccurate data analysis in Calabrio ONE frustrating, affecting reporting and overall usability. **What problems is Calabrio ONE solving and how is that benefiting you?** The platform ensures precise forecasting and scheduling, balancing staffing levels to prevent costly over- or understaffing. Real-time adherence monitoring keeps operations aligned with dynamic needs, boosting efficiency across teams. ### 33. Great Product & Team **Rating:** 4.5/5.0 stars **Reviewed by:** Blake W. | Senior Vendor Manager , Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Calabrio ONE?** I like using Calabrio ONE because it has everything we need to run our contact center operation business which has multiple supported contact channels. I also like how easy it is for administrators to configure. **What do you dislike about Calabrio ONE?** Calabrio's PM team struggled to execute during our analytics implementation. Also their documentation isn't always complete leading to implementation and data extraction delays. Their strong support team stepped up to help us though after providing feedback. **What problems is Calabrio ONE solving and how is that benefiting you?** Providing intelligence on contact reasons and customer concerns. ### 34. Exceptional Scheduling Management for Seamless Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Jeancarlos C. | Workforce Management Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** Scheduling management, nice colors and easy to use the front version, not the backend **What do you dislike about Calabrio ONE?** Needs to be more flexible with reporting **What problems is Calabrio ONE solving and how is that benefiting you?** Managing agent schedules. ### 35. Clear, Well-Organized Tools That Are Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about Calabrio ONE?** The tools are organized in a clear manner and are easy to read. **What do you dislike about Calabrio ONE?** I am unable to add activities or record absences from the Historical Adherence menu. Additionally, whenever I open Insights, any non-Insights pages I have open automatically revert to the login screen. **What problems is Calabrio ONE solving and how is that benefiting you?** Mostly scheduling related issues. The forecasting module is ok but needs improvement. ### 36. Calabrio review **Rating:** 5.0/5.0 stars **Reviewed by:** Taja M. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Calabrio ONE?** I appreciate Calabrio ONE for its ease of use, intuitive scheduling features, and strong reporting capabilities **What do you dislike about Calabrio ONE?** I dislike slow loading times, especially with large datasets, poor data transfer to reporting, and inaccurate or difficult-to-navigate reporting **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE solves problems in workforce optimization, quality management, and customer experience by providing an integrated platform for call recording, workforce management (WFM), quality assurance (QA), and analytics. ### 37. Calabrio delivers reliability, flexibility and excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Demian C. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Calabrio ONE?** As a Calabrio system administrator for the past seven years I have worked with the product and many of it's features as the product evolved. Calabrio delivers on reliable performance, flexible options to support changing business needs and excellent support to implement innovative new features and maximize return on investment. Calabrio offers an immense knowledge base and easily accessible training materials for any level of user, from end user to system administrator. Calabrio was and remains a valuable solution for our quality management and voice recording needs. The product integrated easily with our existing phone system and contact center. Over the years my organization has relied on Calabrio, it's been smooth sailing. Our customer success manager helps ensure we get the support we need and takes the time to learn about our business needs and goals. Calabrio technical support responds to any issues we have, typically with changes or configuration questions, and they are willing to provide timely, hands-on support to ensure our needs are met. **What do you dislike about Calabrio ONE?** I can't think of anything I dislike about Calabrio. At one point, the cost for advanced analytics was prohibitive but Calabrio ONE (cloud) makes the price point much more palatable for stakeholders - the number of features Calabrio delivers and constantly improves is staggering when compared to other products in the voice recording and analytics arena. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio solves the problem of compliance - we can rest assured we are in lockstep with changing legal compliance related to our industry. ### 38. Effortless to Use with Impressive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Marie C. | PAC, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Calabrio ONE?** Its so easy to use and has so many features. I use it often during the day with ease. **What do you dislike about Calabrio ONE?** I haven't found anything I dislike as of yet! **What problems is Calabrio ONE solving and how is that benefiting you?** It allows me to see my schedule, review calls, see what calls were graded. ### 39. The perfect way to be on time **Rating:** 5.0/5.0 stars **Reviewed by:** Omar E. | Customer service agent, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2025 **What do you like best about Calabrio ONE?** The request on the schedule swaps are really easy to use. **What do you dislike about Calabrio ONE?** Stills login out but It's not so fast. however, it would be better if it stays log in. **What problems is Calabrio ONE solving and how is that benefiting you?** Having a clear information about the schedule during my workign hours. ### 40. Calabrio ONE **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel Ann G. | Fraud investigator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Calabrio ONE?** its easy to access you can check on schedule easily **What do you dislike about Calabrio ONE?** none so far its all good , nothing to work on and improve so far **What problems is Calabrio ONE solving and how is that benefiting you?** well it was our access to check our daily task , it is easier to use compared to others ### 41. Calabrio is exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Shaniece . | Workforce Management Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Calabrio ONE?** Calabrio provides the option to create users by ranking then, it provides detailed reports that are user friendly with having to make much tweaks to the data **What do you dislike about Calabrio ONE?** The format in which the names are exported sometimes but it's customizable so it's fine **What problems is Calabrio ONE solving and how is that benefiting you?** Creating schedules for me based on my forecast, reduces manual calculations ### 42. The good and bad of Calabrio **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Calabrio ONE?** Being able to evaluate calls in a system that will allow us to pull reporting and statistics has been invaluable. Creating evaluation forms is easy and the basic reporting is helpful. **What do you dislike about Calabrio ONE?** Data explorer reporting is often incorrect and confusing to navigate. Not being able to retire old evaluation forms so that they no longer show up in reporting for "On Prem" version of Calabrio has been frustrating. At times, the system can be slow and has many technical issues. The transcription of call recordings is often severely inaccurate. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE is solving the problem of tracking quality metrics and benefits me so that I do not have to manually dig through evaluations to find trends and KPIs. ### 43. Quick access and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan Alejandro E. | Workforce Management Real Time Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Calabrio ONE?** It's very intuitive and we never have the system down **What do you dislike about Calabrio ONE?** I would like to change the way we code activities. **What problems is Calabrio ONE solving and how is that benefiting you?** The way we can monitor and see the shrinkage for future dates it's really helpful at taking decisions. ### 44. Calabrio is easy to use and customize for what we need. **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel B. | Learning, Development and Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Calabrio ONE?** Easy to use, easy to create forms/meta data fields etc. Great customer service and knowledge website. **What do you dislike about Calabrio ONE?** Some things are glitchy and sometimes it's slow. **What problems is Calabrio ONE solving and how is that benefiting you?** It is the cornerstone of our QA program. Not only for QA for the agents to ensure they are meeting what is expected, but it also allows us to gather data to look for trends where coaching is needed. ## Calabrio ONE Discussions - [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) - 1 comment - [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) - 1 comment - [View Calabrio ONE pricing details and edition comparison](https://www.g2.com/products/calabrio-one/reviews?filters%5Bsentiment_snippet%5D=1303108&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+23%3A25%3A01+-0500&secure%5Bsession_id%5D=d843b0df-81f8-4203-93fe-dd1ae55965d6&secure%5Btoken%5D=da194407e2e0691f41d9300ff0aa3e2a87737dff118ab08bd03af302df2ebed0&format=llm_user) ## Calabrio ONE Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Cisco Finesse](https://www.g2.com/products/cisco-finesse/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Twilio Flex](https://www.g2.com/products/twilio-twilio-flex/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Calabrio ONE Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Performance** - Third-Party Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication - Budgeting/Forecasting - Automated Scheduling - Employee Scheduling - Time Off Management - Workflow Management - Timesheet Management - Recruitment Management - Performance Management - Payroll Management - Attendance Management - Calendar Management - Employee Management - Compliance Management - Compliance Tracking - Activity Tracking - Sick Leave Tracking - Vacation/Leave Tracking - Skills Tracking - Variable Workforce - Reporting/Analytics **Additional Functionality** - Real-Time Reporting - Shift Swapping - AI Copilot - Real-Time Notifications - Reminders - Self Service Portal - Employee Database - Time Off Requests - Approval Process Control - Performance Metrics - Employee Onboarding - Document Storage - Real-Time Data - Data Import/Export - Time & Attendance - Drag & Drop - Clock In/Out - Customizable Reports - Generative AI ## Top Calabrio ONE Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) - 4.2/5.0 (304 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews)