1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) 4. [Calabrio ONE Discussions](https://www.g2.com/products/calabrio-one/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5376962576b0195de9bc3af1c46895ba/calabrio-one.png "Product Avatar Image") ![Reward for good Calabrio ONE reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/37339/medal.svg "Reward for good Calabrio ONE reviews") ](/products/calabrio-one/reviews) [ Calabrio ONE ](/products/calabrio-one/reviews) (434)4.4/5 Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement. Show More * * * ### 61.0 Nps Score Already have Calabrio ONE? ### All Calabrio ONE Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is calabrio one smart desktop? ](/discussions/what-is-calabrio-one-smart-desktop) What is calabrio one smart desktop? [ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Feedback Analytics Software ](https://www.g2.com/tags/feedback-analytics-software)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) [ SAP Store Software ](https://www.g2.com/tags/sap-store-software) Show More * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Calabrio+ONE+questions+and+get+answers+from+expert+users+in+our+Calabrio+ONE+Discussions+section.&title=Calabrio+ONE+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcalabrio-one%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Calabrio+ONE+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcalabrio-one%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcalabrio-one%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Calabrio+ONE+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcalabrio-one%2Fdiscuss%3Fpage%3D2%0aAsk+Calabrio+ONE+questions+and+get+answers+from+expert+users+in+our+Calabrio+ONE+Discussions+section.) 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[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Feedback Analytics Software ](https://www.g2.com/tags/feedback-analytics-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ SAP Store Software ](https://www.g2.com/tags/sap-store-software) [ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Workforce Management Software ](https://www.g2.com/tags/workforce-management-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Calabrio+ONE+questions+and+get+answers+from+expert+users+in+our+Calabrio+ONE+Discussions+section.&title=Calabrio+ONE+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcalabrio-one%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Calabrio+ONE+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcalabrio-one%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcalabrio-one%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Calabrio+ONE+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcalabrio-one%2Fdiscuss%3Fpage%3D2%0aAsk+Calabrio+ONE+questions+and+get+answers+from+expert+users+in+our+Calabrio+ONE+Discussions+section.) 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[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Workforce Management Software ](https://www.g2.com/tags/workforce-management-software)[ Feedback Analytics Software ](https://www.g2.com/tags/feedback-analytics-software)[ SAP Store Software ](https://www.g2.com/tags/sap-store-software) [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Calabrio+ONE+questions+and+get+answers+from+expert+users+in+our+Calabrio+ONE+Discussions+section.&title=Calabrio+ONE+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcalabrio-one%2Fdiscuss%3Fpage%3D2) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Calabrio+ONE+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcalabrio-one%2Fdiscuss%3Fpage%3D2&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcalabrio-one%2Fdiscuss%3Fpage%3D2) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Calabrio+ONE+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcalabrio-one%2Fdiscuss%3Fpage%3D2%0aAsk+Calabrio+ONE+questions+and+get+answers+from+expert+users+in+our+Calabrio+ONE+Discussions+section.) 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Answer a few questions to help the Calabrio ONE community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fcalabrio-one%2Fdiscuss%3Fpage%3D2%26small_ask%3Dcalabrio-one) No ## Top Contributors in Calabrio ONE 1 NJ Loading... ### [Nausheen J.](https://www.g2.com/users/b454acd5-77e9-4c77-9d84-50307a256738 "Nausheen J.") Workforce Analyst 1 pt 2 ![Siva K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siva K.") SK Loading... ### [Siva K.](https://www.g2.com/users/3d3fe128-b452-4f6f-841a-391d09427610 "Siva K.") Real Time Analyst 1 pt 3 ![Marjorie C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marjorie C.") MC Loading... ### [Marjorie C.](https://www.g2.com/users/marjcastro19 "Marjorie C.") Risk Investigator 1 pt